Great service pizza was really good and very friendly. The ambience was also really goodread more

First, thank you to everyone taking the time to read this Yelp review; your time is valuable, and I…read moretruly appreciate it. I am 77 years old and spent 42 years as a fast-food franchisee. I share that upfront simply to establish that I understand how business used to operate, as well as how establishments must adapt to the times. On October 3, 2026 at 7:27 PM I ordered a pizza from CELESTINOS NEW YORK PIZZA AND PASTA, Oroville. I asked for light cheese and light pepperoni. That has been my go-to order for as long as I can remember. A cheerful team member took my order, and I waited 25 minutes for it to bake. When it was ready, I thanked them and took the box without checking the contents inside. Once home, my wife opened the box and called out, "Come look at this!" Inside was a medium pizza with heavy cheese and heavy pepperoni, literally swimming in a quarter-inch pool of oil. Neither my wife nor our grandchildren would touch it. I tore off a slice to taste it; the best way to describe it was a limp, gooey, sauce-drenched, wet washcloth covered in pepperoni, and it tasted just as unappealing as it looked. Our dinner that night ended up being just the side salad we had prepared. The following evening, I returned to the store with the uneaten pizza. Respectfully not wanting to create a scene I quietly motioned for the manager, Heather, to speak with me off to the side, away from the counter and out of earshot of other customers and staff. I explained my original order and showed her the pizza. After a few minutes, she offered only two solutions: Accept a remake on the spot right then and there. Take a $5.00 discount off a future order. I explained that my family and I had already eaten dinner for the night and asked if she could simply issue a credit for a replacement at a later date. She firmly refused, stating that strict owner policies prevented it, that she would not risk her job to break protocol, and she refused to provide the owner's name. This policy is the core of my grievance. Once a business acknowledges an error and agrees to make it right, refusing to let the customer redeem the replacement at a practical time--especially after being told they have already eaten--makes little sense. In the days following this incident, my wife and I reached out to 23 friends to run an informal field test. We asked each person to order a medium pepperoni and cheese pizza from their local pizzeria, leave the box unopened, and call back within 15 minutes to state that the pizza had too much cheese and pepperoni rather than the "light" portions requested. Most of our friends are seniors and were glad to take part. While this test was unscientific, it demonstrates how customer-focused businesses handle service recovery. Many restaurateurs still treat patrons with courtesy, fairness, and a willingness to resolve disputes smoothly to preserve a long-term business relationship. The Test Results (23 Pizzerias Contacted): Future remakes at no cost: 23 out of 23 offered Complimentary size or topping upgrades: 23 out of 23 offered Both a full refund and a future remake: 16 out of 23 offered Provided upper management/ownership contact info: 21 out of 23 agreed CELESTINOS failed this basic test of customer care and flexibility. I would caution any patron to first inspect their food before leaving the restaurant and be prepared for the same response I received if you don't. Again, thanks for your time. M Jones Ps Owner information is available within out ten minutes of Google search. .

Wow! Great experience for 1st time. Did not disappoint. I shared a Caesar salad & shrimp scampi…read morewith my sister and we were oooin & awwin throughout our meal. Will be back soon! And did I mention the bread with olive oil, balsamic and the roasted garlic! Boom!

My boyfriend took me here for my birthday last night, and unfortunately, the experience was really…read moredisappointing. We had a reservation but still waited about 10 minutes to be seated. After being sat, we received water and bread fairly quickly, but service went downhill from there. It took another 5-10 minutes for our server to check in, and when she did, we asked for a little more time. She returned about 5 minutes later and took our order, which included an appetizer and salads. From that point on, the wait times became excessive. Our appetizer didn't arrive for at least 30 minutes, and the salads took even longer. By the time we finally received them, we had already been there for about an hour. To make matters worse, a table seated after us received their food well before we did, finished their meals, and even ordered dessert while we were still waiting. At that point, we decided to just have our food boxed up to go. When we got home, the food itself was also disappointing. My lasagna was dry--which shouldn't be the case--and my boyfriend's dish was overly salty. Overall, the service and food quality did not meet expectations, especially for a special occasion. Unfortunately, we won't be returning.

We went back and it was even better!!! This time, I got the…read moreLasagna and it didn't disappoint Not only that, but our server, Sukhmany, was the best!! Very attentive and delightful! My hubby got the Eggplant Parmagiana and it was perfect! If you miss the old times Italian restaurants, go to Marcellos and you get the ambiance, the food and the service.

Called in for take out. She asked if I could be on brief hold, waited 15min. I Hung up called…read moreagain, staff did not care, not a single apology. Regardless, you don't mess with people who make your food so I was nice. When we went in to pick it up the staff was rude. Even if their food was fantastic, the attitude of the staff is going to sink this place. Wasted $150 dollars. I might subject myself to the abuse again for a cup of Zuppa Toscana, it was fire, but Besides that never coming back.

First time visit and in short, we loved it. We had the…read more'lunch special' lasagna, very nice size portion and very tasty. I also included small salad that was very fresh. They give you courtesy garlic bread, and it was replenished upon request. We will be back for dinner soon as I was out with my neighbor, and I'm sure my wife would love it. The waiter was great.

This is a nice little gem of a place. Good family feel inside and friendly. We have had dinner here…read morenow with our family three times. 5-8 people. Definitely make a reservation on weekends. We have always had great service and the food has been outstanding. They have a good fair priced wine list. The entree portions are big, they include a salad and unlimited cheese bread. Because of the size my wife and I share a meal and it is plenty for the two of us. We have never had pizza here but you see a lot ordered. Because of our family size and the number of visits, we have had most things on the menu. No one has voiced disappointment and most times "to go" boxes are needed for leftovers. We plan to continue to be regulars here.

We had the most amazing lunch at IL LAGO! We started with the calamari, jalapeño poppers, and the…read moresteamers--clams served in a delicious white wine, butter, and garlic sauce. Every appetizer was absolutely incredible. For our main course, we ordered the Smoke Chaser pizza, and it did not disappoint. The flavors were out of this world and everything was cooked to perfection. A special shoutout to our server, Julianna, who was so friendly, courteous, and attentive throughout our visit. She made us feel welcome and provided excellent service from start to finish. If you're looking for amazing Italian food and a warm, friendly atmosphere at Lake Almanor, we can't recommend IL LAGO enough. Starting today, this is our go-to restaurant--nothing else compares! We can't wait to go back.

This is a great casual restaurant that gets VERY busy!…read more We came for a late lunch during the week when there wasn't quite a large crowd, and we thoroughly enjoyed it! My dad and I came with his best friend and her wife, so everyone tried something different. My dad got the meatball sub which was HUGE with a huge side salad as well. He really liked it! I split the smoked Gouda pizza and the green goddess pizza with my dad's best friend's wife; we both really liked both flavors. I think the smoked Gouda pizza might have been one of the best bites of pizza I ever had. My dad's best friend got the clam chowder with a huge side salad as well. Service was friendly and attentive. There wasn't plenty of parking for us; but we did pass by the restaurant a lot during our week up at Almanor and the restaurant really really gets packed (which is great for business, just parking can be a little tough later in the evenings).

Love love LOVE this place. It took me a long time to come here because other reviews made me…read moreskeptical that I would be impressed, but I am, and this has become one of our consistent go-tos. They have absolutely NAILED their Pana Cotta. Normally, I wouldn't be a huge fan of pana cottas as it has come across to gelatin-y in the past, but I get it every time. The service is amazing. It is clear they are aiming to offer an elevated experience. That being said, it is on the longer side of a meal, and I find it much more enjoyable when I accept the leisurely pace and order an appetizer. When I do order an appetizer, the meal seems perfectly paced. Without it, it could seem a bit slow. I've loved the zucchini blossoms, calamari, and Caesar salad. (I do really like the burrata ones as well, but it's just so easy to make on your own from Trader Joes at a much lower premium.) I also love that they offer complementary focaccia, which used to be made in house. I don't believe it is now, but it is still very good. My fave dishes to get are anything with their droolworthy polenta like their chicken or veal saltimbocca (I prefer the chicken) for dinner or their chicken marsala for lunch. The chicken marsala probably is my absolute favorite, which means I HAVE to come here for their lunch sometimes, which are only Thursday and Friday. Really lovely atmosphere. I have and love to sit on their porch but no longer do because of the traffic noise. Chico designed Bruce with the traffic light right there and it's so bad - basically a raceway for meatheads in their loud trucks and motorcycles when the light turns green. Mosquitos absolutely become a problem so while I love that they sometimes put up the garage style doors/windows when the weather is nice to create a lovely indoor/outdoor experience, if you're a mosquito magnet like me, that is not the time for you to come in without mosquito protection. (One time was so bad that even though they closed it, I left with - I kid you not, I counted - no less that 18 mosquito bites on my calf.

This was a fun restaurant with a great patio! You could tell it was new as the staff was learning…read moreas they go!! The manager was on top of things and made the difference recognizing we brought in a nice bottle of red so she ensured we had the right wine glasses! My hubby ordered the lasagna and loved every bite! Sorry wasn't fast enough to take that picture, lol! We will be back when we fish out of Chico next month!

Amazing food and service! Everything from being seated by Rylee to our server Ben, everything was…read moreamazing! We loved everything! Thank you!

Incredible Home made Italian cuisine! I like a little spice and the blend of Italian spices for a…read morefantastic party in your mouth Staff is knowledgeable and dedicated to this place. Loved it

Had the chance to revisit Crush recently while passing through Chico. It really held up. We made a…read morereservation so we could be sure to get in this time. We were promptly seated, and given a great spot near the wall-sized indoor fountain which was nice. We started with cocktails and appetizers, and they all came out quickly. We started with bread, which was excellent. We moved on to the grilled artichokes, which were also pretty special. The jalapeno aioli added to the smokiness of the grilled artichokes. We loved them. The bib salad was also a treat - nice chop, and the lardons were perfectly cooked little flavor bombs that stood up nicely to the blue cheese. We had the lobseter ravioli, and the single-layer crispy lasagne for our meals. The lobster ravioli was delicious, and the freshly made sundried tomatoes added a little extra structure to balance the plate. The single layer lasagne was really interesting. Wasn't sure what to expect, and the server said it was a little controversial, so I tried it. It came out as a large sheet - fresh spinach pasta sheets, layered with a delicious bolognese sauce, and topped with pesto and bechamel. Unconventional? Yes. Delicious? YES! I'm so glad I was feeling experimental - it was an innovative dish. Overall, we loved it. Service was very solid - attentive, without being intrusive. Perfect evening! Previous review: Dropped in here just to check it out. We came early on Thursday, and it was jumping! Got a seat at the Kitchen bar to have a few apps, and a cocktail, and had a fantastic snack and talked with some great folks in the kitchen. Pizza is fantastic wood -oven style, and the service was great. Wish I had photos - but I'll save those for the next time i visit and do a more thorough tour of the menu.

10/10 - Read on for why…read more My wife and I have enjoyed Crush for years. The ambiance is amazing, and we've never had a bad meal. In the past we came for Happy Hour as their appetizers, pizzas, and small plates are delicious. Yesterday we decided Crush was the place for our 14-year anniversary, and it exceeded expectations. The food was delicious as always (I had the Allen Prime Rib and my wife had the Short Rib Stroganoff). But what took it over the top was our server - Ethan. He was friendly, warm, personable, attentive, and on top of everything. Being at a great restaurant with great food is only a GOOD experience if your server is disengaged, but when your server is awesome, it elevates everything. My wife and I ended the evening highly satisfied and grateful. Thank you Crush (and Ethan) for such a great anniversary night.

Wowza! We were not expecting this level of dining! What a great find-…read moreLocated in a cool wood building with a back porch for dining The indoor spaces seemed like they may be a little loud-but outdoor in the screened in porch it was perfect. Every staff Member was friendly and knowledgeable-and kept the place hopping. We started with the garlic cheese dip, I had the pesto pasta With chicken and hubs enjoyed the chicken Parmesan. 10/10

Overall really dissatisfied from previous dining here. The pros:…read more Bread service was great Drinks arrived fast Tuscan pasta was hot with good flavor Pizza was super The cons: The scampi was not edible. It tasted like it just white wine drizzled over it, not garlic or lemon noted. Very bland. Prawns were meh. We were charged 27 dollars then 9 to split with over 3/4 untouched. The Alfredo was very runny, we ordered it for kiddos and they wouldn't touch it. The entire dish was left minus two bites. We shared this with our server, again charged full price and 9 dollars to split the dish, That was untouched. Paying 125 dollars for that food and no alcohol seems a bit insane. There was no offer of a different dish or improvement to the dishes we had. We have previously had a great experience here in other years, not sure what happened this time.