Great service pizza was really good and very friendly. The ambience was also really goodread more

First, thank you to everyone taking the time to read this Yelp review; your time is valuable, and I…read moretruly appreciate it. I am 77 years old and spent 42 years as a fast-food franchisee. I share that upfront simply to establish that I understand how business used to operate, as well as how establishments must adapt to the times. On October 3, 2026 at 7:27 PM I ordered a pizza from CELESTINOS NEW YORK PIZZA AND PASTA, Oroville. I asked for light cheese and light pepperoni. That has been my go-to order for as long as I can remember. A cheerful team member took my order, and I waited 25 minutes for it to bake. When it was ready, I thanked them and took the box without checking the contents inside. Once home, my wife opened the box and called out, "Come look at this!" Inside was a medium pizza with heavy cheese and heavy pepperoni, literally swimming in a quarter-inch pool of oil. Neither my wife nor our grandchildren would touch it. I tore off a slice to taste it; the best way to describe it was a limp, gooey, sauce-drenched, wet washcloth covered in pepperoni, and it tasted just as unappealing as it looked. Our dinner that night ended up being just the side salad we had prepared. The following evening, I returned to the store with the uneaten pizza. Respectfully not wanting to create a scene I quietly motioned for the manager, Heather, to speak with me off to the side, away from the counter and out of earshot of other customers and staff. I explained my original order and showed her the pizza. After a few minutes, she offered only two solutions: Accept a remake on the spot right then and there. Take a $5.00 discount off a future order. I explained that my family and I had already eaten dinner for the night and asked if she could simply issue a credit for a replacement at a later date. She firmly refused, stating that strict owner policies prevented it, that she would not risk her job to break protocol, and she refused to provide the owner's name. This policy is the core of my grievance. Once a business acknowledges an error and agrees to make it right, refusing to let the customer redeem the replacement at a practical time--especially after being told they have already eaten--makes little sense. In the days following this incident, my wife and I reached out to 23 friends to run an informal field test. We asked each person to order a medium pepperoni and cheese pizza from their local pizzeria, leave the box unopened, and call back within 15 minutes to state that the pizza had too much cheese and pepperoni rather than the "light" portions requested. Most of our friends are seniors and were glad to take part. While this test was unscientific, it demonstrates how customer-focused businesses handle service recovery. Many restaurateurs still treat patrons with courtesy, fairness, and a willingness to resolve disputes smoothly to preserve a long-term business relationship. The Test Results (23 Pizzerias Contacted): Future remakes at no cost: 23 out of 23 offered Complimentary size or topping upgrades: 23 out of 23 offered Both a full refund and a future remake: 16 out of 23 offered Provided upper management/ownership contact info: 21 out of 23 agreed CELESTINOS failed this basic test of customer care and flexibility. I would caution any patron to first inspect their food before leaving the restaurant and be prepared for the same response I received if you don't. Again, thanks for your time. M Jones Ps Owner information is available within out ten minutes of Google search.

We found a Shakey's Pizza and had to stop in!…read more It's hard to believe there's still a Shakey's in Oroville, California. Walking through the doors felt like stepping back into my childhood. The arcade, the atmosphere, even the familiar smell brought back so many memories of growing up. The best part? It still had that same classic Shakey's feel, and the pizza was every bit as good as I remembered--maybe even better. I'm really glad we stopped by and took a little trip down memory lane. This version leans more into the nostalgia and "glad we stopped by" feeling.

I loved it here! Such a nostalgic and chill vibe. It reminded me of all the pizza parlor birthdays…read moreI miss from childhood. Sticker machines, arcade games, smiling teens behind the counter, and of course delicious pizza! I also highly recommend the mojos!

The Gold standard , in my opinion. The only issue is have with Round table and the reason I try…read moreother places is the price! I feel that their prices are very high, still a great pizza though...

Visited May 14th..see receipt While in oroville stopped in…read morefor the lunch special ( to go ). The 4 topping pizza had a nice crust to it and was really good. The salad bar was another story. I was the first one there ( they open at 11am). I should have looked at the salad bar beforehand. There was about a tablespoon of watery cottage cheese.. .cucumbers appeared old and soggy and some of the lettuce was wilted. SO disappointing! It's a hit and miss with their salad bar! The employees are friendly and this may be a cost cutting issue with management. Tip: look at the salad bar before you order!

Friendly service and friendly staff. The pizzas are always delicious and made just right.read more

Ordered an Everest.....barely had any toppings on it so I called them and the guy on the phone said…read moreto take it up woth door dash.......didn't offer to replace it or give a discount.....just laziness

If this is the one next to jc Java then bravo!!! The food…read morehere surprised the heck out of me. They're definitely adding the most love you can into oroville Italian food. Yum! I was truly surprised at how well they trained these people to run a kitchen like this. A very great business. Major love for this place yum!!! Great place to dine in. Take the family it's worth it. The sausage sandwich

We tried this place on a whim. What I like about it, is that it supports one of the recovery…read morecenters. Addiction is such an issue, and to give these guys a skill and opportunity. I think it's great. We had general Italian food, it was all great. Good flavor good service. I would go back.

I hate to give bad reviews so I will start off by saying they were extremely busy tonight. However…read moreit wasn't the customers service. Its about the pizza. We ordered 2 different kinds and they were both very bland. The crust was comparable to old cardboard. Not hard to chew but just no flavor. I know Dominos can do better than this. Keeping my fingers crossed for next time. Which may be the last time if it is a repeat of tonight.

March 28 we ordered 3 pizzas and a side of 16 piece cinnamon bites. 1 pizza was wrong and no icing…read morefor the Cinnamon bite. Looped back around went in to ask for icing then was told we have to ASK for it. So we did and we were ignored. We asked again and offered to pay for it still ignored so came back to the house. 1 pizza was wrong. We call they say they will remake it so we go down. We offered to bring the wrong pizza we were told no only if the entire order is wrong. We get down there then they want a PHOTO of the pizza. So we provided a photo. They tell us it's being remade ALMOST AN HOUR GOES BY and there's now several customers inside with wrong orders. The male employee is super rude and the staff ignoring customers, lying saying they will make it right just wasting time and money. They took our receipt and wouldn't give it back. I contact corporate and the OWNER only wants to refund the one pizza. Absolutely not. I will be disputing the charge for unpaid services. What a joke. This place will be gone in a matter of months. They do not care to make anything right they constantly wanna brush everything under the table and it's the worst customer service we've ever experienced. We drove in from another state so this is not only disappointing but disgusting behavior from employees. And the GM refused to call back. After several attempts with leaving a voicemail and supposedly employees taking my info down for a call back. DO NOT GO HERE

Mary and me were in the feather falls casino and we're hungry we always go to the snack bar,…read moredecided to go for a sit down dinner. We went to the brewery. Was surprised on how good it was . Mary had the Mac and cheese with shrimp and bacon. She thought it was delicious. She took half of it home which I ate it was delicious home style definitely fresh made with quality ingredients. Had the beer battered fish and shrimp got onion rings instead of fries. It was the best I ever had in 67 years , lightly battered fish and jumbo shrimp. Served with fresh made coleslaw and malt vinegar. The service was perfect.

Memorial weekend featuring "Fast Times Band" (80's cover band). Free concert. No entry fee. No…read morepurchase necessary. Arrived an hour early and could not resist to partake in great food and drinks. Concert started at 10PM and the kitchen begins to shutdown pushing out the final orders. Sometime afterward, the waiters are eventually restricted from placing orders. During the transition the bill must be closed out and drinks going forward are placed at the bar. Highly recommend "California Haze". Flavorful with a highest alcohol by volume (ABV) rating on tap at 8%. Not overly bitter either. A great alcohol alternative is their very own handcrafted "Lucky Buck Root Beer". Pairing with "Beer-Battered Fish and Shrimp Basket" made sense with a Double IPA (DIPA) at hand! Well-seasoned "Chicken Marsala". Could not get enough of the buttery mashed potatoes. On another day, ordered "Cobb Salad" and "Clam Chowder". Convenient while staying at the RV Park on site (Feather Falls Casino KOA). There's a dollar charge for takeout but justified. Everything was in order. Appreciated the fact they boxed the chicken separately. Responsive service with a welcoming vibe from their staff. Plenty of security making a presence. A place that draws well-mannered folks who just want to have a safe evening of fun.

Visited November 9th..see my receipt…read more While visiting Oroville I thought I would pick up a pizza before the 49er game! The place is take out only and very small inside. It was really warm probably because it's small and with the ovens must make it tough for the employees! Employee was friendly. I don't really care for their pizza but it's a cheaper option and you get what you pay for. I got the pepperoni pizza..it had too much sauce and hardly any cheese. Pepperoni itself was ok. My friends didn't really care..just wanted pizza to watch the game! It's a cheap and quick place to pick up a pizza. I had a couple bites and that was enough for me! Ps. Please clean up your parking lot..looks dirty outside!

I ordered food threw DoorDash and I forgot to add on Ranch so I called the restaurant to hopefully…read morepay for sum ranch and throw it in my bag and when I called we went back and fourth for 10 minutes about how they can't figure out how to throw sum ranch in a bag and charge me 5 dollars or how ever much they charge for ranch it's can't be that hard lady just put the ranch in the bag

This casino rocks! They have have all the typical slots, card games, and places to eat like most…read morecasinos. But, they also have a huge non-smoking section and a brewery. It was nice to find a non-smoking area that wasn't just a tiny room or the corner of the building. I wandered around for a while enjoying the smoke free air, then layed some Lobstermania. I won about $24.00, then stupidly kept playing and lost $14.00 from it. I had a pale ale in the brewery, and it was delicious. The brewery is the highlight of the casino IMO. They have great beer, an impressive menu, plenty of seating, and a stage for live music. I'm looking forward to my next visit.

went to the palace with my family and service dog waited over 37 minutes just to see if my Veteran…read moreservice animal qualified. I have seizures and PTSD and the security did not check a lady for ID and let her in. she looked like a minor. it was obvious they are not friendly to people of the armed Forces. No manager ever came in that time frame. Any vets out there I do not recommend this casino at all. The attitude and disrespect.

Visited August 28 2026. See my receipt as always…read more They had a BBQ with live music today! It was PACKED! The bbq started alittle before 530 pm with live music starting at 630 pm. I had the brisket with potato salad and coleslaw. The brisket was juicy and tender with a good sear! The sides were delicious as well! I tried their new wine called Voodoo I think. It was so good...alittle velvety with a nice finish. You cannot buy a bottle yet unless you open it there and drink it so I bought a glass of wine Instead. I also bought a bottle of Drama to go! The owners have done such a good job on its growth! I hope I have been a part of their success from the first time I found this place a few years ago! Good job! Great food! Great wine!

We stumble across a gem! Shawn & Susan are awesome hosts. We enjoyed talking with them. They are…read morevery personable and accommodating. The view is incredible! We will go back to see a sunset someday. Inside or outside are both comfortable depending on weather. All drinks are amazing and unique. We enjoyed many different flavors - cider, mead, wine, and cocktail. The food was delicious and beautifully presented. Can't wait to bring others and return soon!