Our furnace was dying a slow death, and I was starting to panic. It was still very much winter,…read morewith temps in the 20s, and I was reliving the torture of being without heat for 2 straight days during the December '22 blizzard. All the 5 star reviews led me to Armor. Our saviors! Response time was promised within 2 hours, and they showed up even sooner. We were offered the option of replacing the offending part or installing a whole new furnace. I didn't see the point of putting a brand new part into a 20+ year old unit, then waiting for the next failure. So, new furnace it is. A few hours later, our house was warm and toasty again! Same day service from a thoroughly polite and professional crew? Yes, please! I can't praise this company highly enough. Our AC is getting older too, and I wouldn't dream of calling anyone other than Armor when the time comes.

We were having trouble with our heating system turning on. We called Armor Heating and they gave us…read morean estimate on how soon they thought they could service our home - they got over to our place and diagnosed the issue and were well on their way to fixing it pretty quickly. They had to replace a few parts and part of doing so meant they had to go around to every baseboard and let air out. It was a big job that took a couple hours but they were friendly and respected our home by taking off shoes, etc. we felt the price was spot on. We'd definitely call these guys again.

Tried to get a quote out of these guys for months after they visited my property. Never got it…read more Don't waste your time like I did.

I've had McAllister plumbing as my main servicer for well over 10 years. Since they've been sold to…read morea big concern and now your calls go to some data call center it takes forever to set up appointments. You can't even discuss with them what services you need because they know nothing about the plumbing business or even where Buffalo and the Southtowns are. I used to call their office directly , explain my problem and get an appointment quickly and with the right parts etc. and the plumbers were fine. But now it takes me longer to make an appointment and get the message across as to what I need done than the actual plumbing appointment takes. I'm going elsewhere with my business.

Our tankless water heater was dying, so I reached out to multiple vendors for quotes. Upon…read morecollecting about 5 quotes, Dave had the best price. Moreover, he was the friendliest, sounded to be the most honest, and answered all my questions. Even though I thought I had more time, my tankless water heated died. Dave changed his schedule around to accommodate me and install our tankless water heater. We will be using him for all our heating needs in the future too. I would highly recommend using Lore Heating and Cooling for all your heating and cooling needs.

Lore heating was fantastic! Helped us get a new furnace installed at a great price. Very quick and…read moreprofessional. Sent us pictures of work needing repairs. Also, maintained our two hot water tanks and other furnace. Highly recommend.

Called this company for an estimate over a month ago. Came and said he would have estimate in 24 48…read morehours. Two months later no call, no estimate, disappeared. If they cannot call when we are gonna give him 20K what make s me think he will show up when there is a HVAC emergency. No Thanks

This place preys on single women. They try to tell you that you need a brand new conditioning unit…read morewhen all you need is a $40 part. *I know this because this is exactly what happened to me.* they told me i needed a brand new $3800 air conditioning unit . I asked why can't i just have the part replaced ( a new fan blade) and they told me the part was discontinued and they couldn't get the part. The woman at the desk (apparently the OWNER ) told me she called ALL of her distributors and she couldn't get the part. She also would not disclose who her "distributors" were when I asked. I looked up the part myself, found it online for $40. It was shipped next day air. I installed it myself in 15 minutes. This place LIES to you !!!!! I wish I could give them 0 stars - but this site won't let me.

I have called them, texted them and no response. This has been going on for months. 9 texts from…read morerequesting simple maintenance to now my machine is throwing out a code. No callbacks. My parents are elderly and can not do this on their own. They said they would be available and they have not been. Install was great. Since then, crickets.

Mike was very knowledgeable and gave us an estimate that was very close to final price. He…read morecommunicated well and was nice to work with.

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

My vote is split between plumbing and the sidewalk cement work. Plumbing gets a 5, cement work 3…read more For the plumbing service I dealt with Ed P. and the work was done by Leo and Joe, who did the complete job in a day. They dug from back downspot to street, laid new piping, added stone by street and backfilled the dirt. Excellent. The cement side was a different issue. I dealt with Ed R. The cement work is subed. When the crew came to dig up the sidewalk I saw on ring camera that they did not remove one of the contracted pads (they were supposed to do 4 pads but only did 3). I contacted Ed R. while they were still at my house. Later that day the three pads were cemented in. That part of sidewalk was well done (even if not all pads were done). A month later a new crew came to dig up the fourth pad, they did mine and the neighbors. Horrible job. They stomped all over my new grass, The new pad near my other ones was too high so they leveled it down the last three inches but you can notice that it's not level, the pads by the grass are sloped down (maybe they didn't pour enough cement), not very smooth surface, and when they cleaned up they did it by my decorative curb (leaving stains on it). Communicaton with Ed R. was lacking.

Once again Zenner & Ritter come through! On a cold Saturday afternoon we noticed our house was…read morereally cold, so went to thermostat to raise the heat , and nothing. ( I'll skip the details) around 5:00 being that the furnace is only 6 months old ! I call the Zenner because they installed it and the technician ( very friendly, compassionate and competent ) came around 9:30 pm found that our old humidifier was shorted causing the problem ! He removed the wire from the furnace and we had HEAT !! We are VERY HAPPY with the quick response and repair!!! Hope not to need but will not call anyone else !

They installed an air pump in my home. Their service has been good, their communication strong and…read moretheir willingness to make sure I am a happy customer goes a long way with me. I plan to use them in the future.

I normally don't leave negative reviews, but I feel obligated to share my experience so others can…read moremake an informed decision. My wife and I hired Vastola Heating & Cooling to install a new furnace and air conditioning system after being quoted approximately $11,800. During the sales presentation, we were told we had been approved for a loan at 9.99% interest. The salesperson explained that our payment would be approximately $178 per month, or about $205 per month if we added the annual maintenance program. At no point did we believe we were signing a lease agreement. We were never told that the payments would increase over time or that we would have to pay thousands of dollars to purchase the equipment at the end of the agreement. It wasn't until I contacted the leasing company myself that I learned the buyout amount would be approximately $11,800. We've had the agreement for 2 1/2 years and have already paid $6,000, so it was shocking to find out we still owe the same amount as when we started. I questioned whether I had misunderstood something, so I sought independent opinions from two HVAC companies--one in Hamburg and one in Lockport. I showed them both the lease agreement. Based on their review, both told me that the agreement appeared to have been presented as a loan rather than a lease and that, in their opinion, the situation should be corrected. One also told me that in 20 years of business, he had never heard of an HVAC company leasing a furnace and air conditioner to a customer, and that it seemed very shady. Since discovering these issues, I have made every effort to resolve the matter directly with Vastola Heating & Cooling. I left a voicemail for management, sent a detailed letter outlining my concerns, and requested a response. I did hear back from the owner, Dan, who seems like a nice guy. However, he explained that his salesperson, CJ, should have explained the ins and outs of the lease, including that I would have to buy out my air conditioner and furnace at the end of 10 years, that my payment would increase every two years, and that if I did not want to buy it out, I would have to return the equipment. That sounds crazy when you pay almost $30,000 by the end of the program they signed me up for. I asked Dan if there was any possibility that his salesperson had not explained this to me, because that is truly what happened, but he said that was impossible, that they are trained very well, and that he does not believe that happened. I understand sticking up for your employees, but in the end we agreed on a price, and now my family is going to have to pay double that. I'm sharing my experience because I believe consumers should carefully review every financing document and ask very specific questions about whether they are signing a loan or a lease. Based on my experience, I felt that the financing arrangement was not presented to us in a clear and transparent manner, and I remain disappointed that my attempts to resolve the issue directly have gone nowhere. I sincerely hope Vastola Heating & Cooling chooses to address this matter fairly, but until then, I cannot recommend them based on my experience.

As an update to my previous review, following Vastola's installation of an air conditioning system…read moreand the mess they left behind, the FIRST TIME I turned the system on, it DID NOT WORK. It actually raised the temperature in my house. So I call the company that afternoon, which claims to have 24 hour service, and they offered to schedule an appointment for the following week. You have to literally argue with them to get service. Eventually someone came and after several hours later got the system working. Seems after installation, no one tested the system to see if it actually worked. Now for the ultimate insult, after the thousands of dollars I spent and the numerous frustrations I've had with them, they had someone deliver to my house a coffer cup with candy and a ball point pen stuck in it. That sure made me feel better. My advice to you, DO NOT USE THESE PEOPLE.........EVER.