I had an excellent experience with Dr. Death. They responded quickly and took care of my termite…read moreproblem right away. The team was extremely professional, thorough, and diligent throughout the entire process -- from treating the walls properly to sealing everything to prevent future issues. Jesse was very friendly, knowledgeable, and professional. He took the time to explain the treatment process, answered all of my questions, and made me feel confident that the problem was fully under control. Great customer service and high-quality work. I highly recommend them to anyone dealing with termites or pest issues.

I scheduled a pest control appointment for 4:00 PM, only to receive a call at 4:00 PM--the exact…read moreappointment time--telling me they would not be coming. As a business owner, I understand things happen, but canceling at the scheduled time shows little respect for a customer's schedule. I've used this company for both my home and investment property and have referred clients to them. Despite my loyalty, no compensation or acknowledgment was offered. Very disappointing experience and poor customer service.

Very disappointed in SPC's lack of communication with me once they found out my house has termites…read moreagain, less than two years after SPC tented it. SPC offered no sort of resolution, instead, they disappeared. SPC chose to not respond to my email or call inquiring about a resolution, after coming to my house and seeing the termite kick-out hole in the ceiling. What a terrible customer service experience, in addition to the news and cost of having to tent my home again. Obviously I will be using a different company moving forward, and would never recommend SPC to any homeowner.

Beyond disappointed. Bottom line is -- If I ever needed…read moretenting again, or anyone I know need tenting, would I consider them? No. The staff is nice enough, I didn't have any problems with rudeness or anything. My issue is with how they handle issues, and a BIG one at that. They tented my property on a Monday. On Weds morning they went to "clear" the place for re-entry. They sent me a message saying it was safe to reenter. I let my tenants know that it was now safe to go back in. They arrived about 12 hours AFTER SPC had told me it was safe to re-enter. By 2am, my tenants had bloodshot eyes, throat soreness and were feeling bad overall. Thursday morning I go to meet with my tenants. I did not enter the property because I am 8 months pregnant, but all 4 tenants had bloodshot eyes and were feeling terrible. They also had 2 guests visits that had the same reaction within 20ish minutes. My husband went into the place to check it out. Within 10 minutes, he felt the same way. I contacted SPC. Their response was really underwhelming. They just brushed it off "Ah, it must just be the pepper spray we use as a warning agent, just wash your eyes out, they'll be fine!". Um... what? One of my tenants is undergoing chemotherapy for cancer. How am I supposed to tell her that?? Obviously I felt terrible for the tenants. They no longer felt safe in the house, and so I had to: 1) reimburse them for the month's rent and 2) pay extra to them so they can find a temporary solution on 4th of July week, when everything was overbooked in Miami. How much did all of this cost me? $3500. I contacted SPC multiple times, every time, they were very apathetic to the whole thing "oh man, that sucks"... "Weird, that never happens"... "they just need to wash their eyes and wait and they will be fine". They physically came to the place, walked inside for 2 minutes, came out, and said that everything "was fine" and that it was ok for re-entry now. I had a cleaning service go on Friday to clean up the place. She did not even know about the tenting or the issue, and complained within 15 minutes that her eyes were burning and her throat was bothering her. I explained to SPC everything that happened, including to who I assume was the owner (Roger). I had to take 2 days off of work to fix this whole issue, lost $3,500 in cash, and had to close up the place for 3 weeks just to make sure I don't keep exposing people to harmful chemicals. Things happen that are out of our control sometimes. I understand it was probably a freak occurrence that maybe they miscalculated the product by mistake, or whatever. What was appalling is that they took zero interest in making things right. I refunded my tenants 100% and paid for their temporary stay out of pocket because I think it was the right thing to do. These guys didn't bother to make things right. "oh wow, weird, that's never happened before" is all I got out of them. Thankfully all 9 people that were affected recovered within a few days, but this was a scary, horrible and VERY expensive experience -- one which SPC did not show any intention in helping me correct.

Good morning everyone! Ok, if you are reading this review you are probably having a termite or…read morepest control problem right? Well so did I! Unfortunately, as I was looking in to several companies I found that many of the name brand companies like Orkin, Terminix, etc. really left a lot to be desired. Why you may ask well good question.... So for some of us that have opted to have spray foam insulation installed in our homes at some point, as it is some of the best insulation out there, it seems these companies (especially Orkin) have absolutely no interest in helping us out or even discussing any options with me. They flat out just said thanks but no thanks... Enter "The Termite Guys" and boy am I very glad I called this outfit. Let's just say they really know how to provide excellent customer service. Spoke to both Matthew and Eddie and both were knowledgeable and worked with me to treat my house for both dry wood termites and subterranean termites as well. After some discussion we coordinated getting the house treated at the same time I replaced my roof so I could treat all the new wood being installed. I can tell you that there are not many companies that are willing to do something like that but the Termite Guys are willing to work with you and do whatever it takes to get you taken care of. After treating my home, I opted for a maintenance plan where they come back periodically to inspect and retreat if necessary. One thing is for sure, here in South Florida all our homes are subject to getting termites at one point or another. When you do do you want to work with a national company that cares little to nothing about you and your home or do you want to work with a local company that cares and will work with you to put a plan together and get you taken care of. From my perspective, this company was a real pleasure to work with and I highly recommend you give them a call if you are looking to treat your home for termites. From a cost perspective they were very reasonable as well and offered me a great deal to perform a full treatment at my home. Hope this helps and wishing you a successful termite treatment project!

Incredibly unprofessional workers. Driver of one of the trucks wouldn't move his vehicle so we…read morecould pass and proceed to cuss out my father-in-law, calling him stupid and a "bitch". We had the right of way, and instead of just backing up so we could pass he proceeded to park and not move, blocking multiple other cars from exiting. If this is how they treat you on the road in front of other people, imagine how unprofessional they are behind scenes.

Mateo was so good to work with. He answered all of my questions thoroughly and was patient. I…read morecalled him several times to ask questions leading up to the date my new home was being fumigated and he was always very responsive. I went in with a particular budget in mind and the job was actually less. The team did a wonderful job with the fumigation and I will definitely use them again in the future.

Rafael contacted me regarding my scheduling. He was courteous and above all punctual. The crew…read morearrived on time. They were all friendly and professional. I would recommend this company to anyone. I was satisfied with their service. I called a couple of businesses for estimates and this company offered me the best price for tenting my home.

company did a great job. Showed up when they said, gave a quote, said when they could do the work,…read moreshowed up, did the work got paid and left. I could not of asked for more!

We have been using times up fumigation for both our home and business for a while and I have to…read moreadmit they probably the most reliable business we dealt with in miami . The service is quick and easy and they are always on time not like other similar companies in this city . Very professional and nice people we will be definitely recommending them !

Robert from Shield Pest Control here in Homestead, Fl. He has done a great job getting rid of all…read morethese rats. He is very sweet, explains everything in detail and again does a great job!! And ha a great personality. He explains in detail what he is going to do and what to expect. He's great! We at the office all love him and appreciate him very much.

Indoors and outdoor service. Outstanding. Robert very professional and proper. I will highly…read morerecommend them

I am extremely pleased with the services of Ulysses and his crew. Uly spoke to me at length to…read morelisten to my questions and provide me with helpful info. His people showed up promptly, communicated excellently, and conducted themselves with professionalism and efficiency. They knew their stuff and worked hard. Polite and friendly. You can't ask for more than that from a business. Very glad I went with them over Term***x, who just tried to sell us unnecessary and far more expensive products and services.

I was so scared I would have to tent my house and potentially have medical issues triggered from…read moretermite treatment. They came to my house right away and explained the procedure to me. I was so happy that I could stay in my house, and it seems like the termites are dying off fairly quickly.

Professional, responsive and personable. They went to the house to take the measurements, texted a…read morequote and diagram plus put a folder with all the info needed in the mailbox. All was arranged by phone since I didn't have time to meet them but I felt confident. They came 2 days later and got house tented and then cleared the next day. Not only were they efficient but they also gave the best price out of the 4 companies I contacted. Really nice staff, I highly recommend.

Great experience with Andy the owner, and his professional staff…read more They were prompt, professional and very responsible spreading the tarp over our yacht. Hubby and I highly recommend them and plan to retain them for our home in the near future.