Take a look how my carpet looks in a few years. The seems have all expanded creating a terrible looking floor. read more

Dolphin Carpet & Tile - Floor of bedroom with awful shrinkage - Carpeting Near Me - North Miami Beach, Florida

Kelvin Rosen provided excellent service and his multi-year experience was very beneficial. We have a rental condo that needed a carpet replaced in one bedroom before a new tenant moved in. My husband and I live in Pennsylvania and were able, with help and advice from Kelvin, to select a carpet, offer a choice of colors to our new tenant and get the installation done all long distance and within the very brief time span necessary to accomodate our new renter. read more

https://maps.app.goo.gl/jAhArTjdg72jZp147?g_st=ic This is my Google review, please read it. On top of what I posted, today the repair guys come, and I let them in the house. I told them I'm going to take the dogs for a walk. Their manager Ron called me and asked me to walk back home because they do not know what they are fixing. You are their boss and you did not tell them what they are here to fix? You took pictures And you said they were going to fix these things. But now they are here completely clueless. How is there such poor communication? Between Ron, the workers, the gm, and installation coordinator, I felt like I was dealing with a class of preschoolers who don't know how to work together. On top of that, the manager had the nerve to raise his voice with me and tell me I'm supposed to tell the workers what needs to be fixed because he can't make it on time (once again, did you not take pictures?!) This is probably the worst company I have dealt with since moving to Miami and I would never recommend them to anyone. read more

I would like to express our greatest Thanks to Dolphin Tile and Carpet & our Sales representative Matt Smith. Our experience here was outstanding. The prices were fair and the selection fabulous. Matt made the entire process so comfortable and easy. Matt was very knowledgeable about all the different types of flooring. Matt was very patient with us as we would decide on one type of floor than two days later change everything and decide on another floor.Matt stayed professional, kind and very patient.We never felt forced into anything. We were treated like family. We are so excited about our purchase and we Thank you for a Fabulous shopping experience. We will definitely use Dolphin Tile and carpet again for all our flooring needs. Roseanna Welch & Margaret Barchan read more

UPDATE: Just in case you are still considering using Dolphin Carpet and Tile because of the alleged "inaccuracies" that I described in my original review regarding customer service...the flooring, which was completed about 3 months ago, is already chipped (in a low traffic area). read more

Dolphin Carpet & Tile - Carpeting Near Me - North Miami Beach, Florida

This has been the ABSOLUTE WORST company we have ever dealt with! I would NOT recommend this company to do your project. PLEASE, do yourself a favor and shop around with other tile companies and you will save yourself a lot of heartache. It's my opinion that Jeff Katz and the commercials he's running are not true based on our experience. Please read on and see photos included and then you'll agree with my opinion. March 6th, 2021 I walked into the Biscayne store and met a nice sales person, picked out my tile and gave all the information requested. He told me on Monday, March 8th his measuring guy will come out to measure the job. Monday, no show so I called back. He will be there Wednesday, again no show and I called back. When I called back on Wednesday 3/10 the sales guy asked ME to call the measuring guy and so I did and left a lengthy voicemail. Friday rolls around and still no measuring guy. On Saturday the friendly nice sales guy came out to measure. The next week I was asked to Zelle $600.00 for the permit fee at the city of Miami Beach. Oh yea let's not forget to mention that Dolphin Tile uses a "permit expeditor". If you don't know what a permit expeditor is just google it and believe me she did a poor job. As a matter of fact she uploaded the wrong documents as well as incomplete documents several times. I made contact with the city's building department in person, by phone and emails. What the hell did she do for $600.00 but cause delays by NOT following up for weeks as our permit sat waiting for the correct information to be uploaded. After the permit fee was sent I was again asked to Zelle $1,750.00 which was 50% of my job and so I did just that. This was to reserve and hold my choice of tile. March, April and May came and gone and still my permit was sitting and I continued to make my phone calls to both Dolphin Tile and the city wanting updates. I NEVER once heard from the so called "permit expeditor" on the status of my $600.00 permit. Towards the last part of June I received word my permit was approved. Next, we deal with scheduling which is another horrible experience. I called the nice sales person every week asking when is my install date and his reply was "I haven't heard anything from our scheduling department". Now, by now we're into the first week of July and I'm fed up with Dolphin Tile and their expert team as Jeff says. Finally I get an install date of July 19, 2021. GREAT, well not so much because it gets better. Again, I texted and emailed the same nice sales person I've dealt with since day one explaining that I'm flying someone in from out of state to let the crew in so please make sure they have enough supplies to complete the job that week because the individual is flying home on the 26th. I work at a hospital and couldn't get the time off to let the crew in and out. July 19 rolls around and I get a phone call from the nice sales person I first met on day one saying my job has been pushed back one day. July 20th the crew arrives and removes the old tile, applies the waterproofing as code requires and the city inspector passes that part of the job on July 21. BTW, the waterproofing is red in color so do you notice the sloppy mess on the railing and exterior wall of our condo? Wednesday is when the new tile is to be installed (which I Zelled $1,750.00 back in March to hold with my name on it as the nice sales person who greeted me back on March 6th told me). Wednesday evening the nice sales person who originally greeted me back on March 6th calls me saying " this is the phone call I'm dreading" I replied what's the matter and he said "we can't find your tile. It was in the warehouse with your name on it". Yes by now I went into "are you F*@%&^G kidding me mode. Flight ticket money was spent, it's Wednesday and I have no tile. I asked him to send me photo's of like tile, which he did and another color was picked out. The nice guy tells me it's in stock but won't be installed until Friday. Yes, I said are "yfkm"? Did you not understand I flew someone in to be here this week and you dropped the ball? Friday rolls around and it's down pouring so again, it's a sh!t show no go. Sunday rolls around and I took the individual to the airport came home and looked at the awful red waterproofing mess for a week. I wanted to vent so I called the rude inconsiderate lady in scheduling asking her why she scheduled an outdoor job on a rain day? I told her part of her job is checking the weather forecast and schedule outdoor jobs accordingly. Her reply was " it's not my balcony install you watch the weather". People you can't make this sh!t up. My tile job did get installed the last of July and passed inspection by the the city August 4th, 5 MONTHS just to retile a condo balcony, UNBELIEVABLE! So I ask you, is this the crappy, sloppy service you want done at your home? Again, this is my opinion and experience with photos. read more

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If you go to dolphin tile you better ask for Ron! He's super knowledgeable friendly and will find you the flooring that works with your budget I'm very happy to be choosing Dolphin To install my Mohawk laminate flooring ! Leo was also great he came and measured showed up on time and professional read more

Dolphin Carpet & Tile - Shopping for floors - Carpeting Near Me - North Miami Beach, Florida

I've used Dolphin Carpet 2 times in North Miami Beach / Aventura and have been very happy with the service and the work. Ronald Williams is amazing!! Ask to speak with him directly. He takes ownership of his projects and follows through!!! read more

The show room is nice, and organized. The customer service people were kind and seemed to care. However, once they got their money that all changed. They told me it would take one day and it took three. They cut the cable coming into my apartment with a skill saw. They broke the pipe going to my refrigerator. They refused to remove the linoleum in my kitchen after telling me at the store they would. To top it all off when they showed up 3 hours late the last day I called the store and the same person I talked to before yelled at me. He said he never promised anything and we are not responsible for repairs because the installers are outside contractors. The floors did however come out really nice and the workers at least apologized for taking so long and breaking my stuff. read more

Mat, the sales guy was knowledgeable and very helpful and helped us with our need. The installation was scheduled fast and on time. Nightmare started at this point. The guy that takes the measurements talked to me as if I was doing him a favor. The installers broke a water pipe and within a week the planks were lifting. I called and the man that Came and looked at this issue said I'd be responsible for the repairs Because of likely water damage, after I told him the installers broke a pipe and there was water damage, he proposed I do the rest of the home with him on the side and he would repair for free, I told him to leave my home. I called Dolphin and told them I did not want those installers back in my home and demanded the repair. They sent the same guys to repair and the planks are now all lifted in different areas. I will not brother calling them back for the repairs. I'll take the loss, but would not recommend this company read more

Dolphin Carpet & Tile - a cat sitting on the floor in front of a bar - Carpeting Near Me - North Miami Beach, Florida

We decided to do another renovation in some of our other areas of the house. Went back to Dolphin and had Matt help us again. What a pleasure! Complete walk in the park! Chose our floor and he handled the rest - easy, easy, easy! read more

The manager of this store is extremely helpful and knowledgeable. He is not a pushy salesman and advises on what is best for you. He went out of his way to obtain the approval of our condominium association.He supplied all sorts of documents to certify the effectiveness of the soundproofing. He went even as far as convince the board president that the product being provided was more than adequate as he has had extensive experience with the product . Mr Williams is a very charming gentleman with lots of patience and very optimistic. I am glad that he helped us get thru the process from start to finish. Would highly recommend this store for your flooring needs read more

My experience at Dolphin was great. I definitely recommend seeing Matt if you want honest and communicative person to work with. Im glad this was a walk in the park for me. read more

Great salesmen Ron Sorki for all your carpet and tile needs n. Great selection of high quality carpets. They have great service great values. Highly recommended read more

Dolphin carpet and tile was so helpful! Matt answered all my questions (which were quite extensive lol) and he was just very thoughtful and kind in the process! They have a wide range of knowledge, products and experience. Their prices are fair too. Thanks so much Matt!!! read more

Firts experience, and it has been great!Rick from the Davie branch went beyond our expectations, he was very helpful through the purchase process, he not only helped us to find the right product, but he also made himself available off hours to accommodate our schedule. This is our first experience with this company, and is a positive one!, from what we saw they do make sure the customer leaves their store satisfied. We are happy we came here, and their prices are just the icing on the cake! read more

Deal all, I am an owner / property manager (rentals) I hired Dolphin C to install rugs in an apartment in c gables fla. I gave one star only and the star goes to perhaps the manufacturer of the rug. I give Dolphin Carpet "0" . I have never experienced such bad moments with a supplier. I feel sorry for myself for the moments I had. Dolphin C Refused to accept my story and believed the installers story. I refused to accept $100.00 credit they offered cause I should have being billed only for the carpet, if any. Sincerely read more

I needed some new flooring for the house i'm renovating. I was referred to Dolphin Carpet through a friend. I walked in and was immediately impressed, they have a great selection. Matt was very knowledgeable and helpful. read more

My experience with Ronald and the 2 installers from Dolphin in North Miami was excellent. I am a repeat customer and am very happy with the job they did this time too. Very professional, quick, and great work. Once I made a decision on the flooring I wanted they quickly came out and installed it in one day with no problems. Thank you for the great work. read more

This is the best place for your flooring needs in South Florida, hands down. We just purchased a new home and decided to rip out all the old floors and put new ones. We walked into the Aventura location and was greeted by a gentleman named Matt. We told him we were interested in wood-look tile, he showed us their selection and it was as easy as that. He did the rest. Such a simple, painless experience! We couldn't be happier with how our new floors look! Amazing!! read more

I have done two of my houses with Dolphin Carpet and Tile, and recommend all of my clients there. I wouldn't go anywhere else for my flooring needs. Go see Matt, he takes care of me every time, he is the best! read more

Best store for your flooring needs in South Florida. Great selection and service. Matt takes care of me every time.

I am the most unhappy customer with this company. the product that I received was the lowest quality of a product, within 2 weeks my carpet was all run down. they kept insisting that it was our fault and it got to the point that a 4 month old carpet looks like s 2 year old.The service with this company is terrible, you always end up arguing with Mr Rosen. I will never buy from Dolphin Carpet Again. want to avoid a problem? don't buy from Dolphin Carpet. read more

Once you have signed the contract, the customer service is non existent. Robert is rude to the client. I had over $4,000 wood flooring and base boards installed and had some inferior product delivered that I requested be replaced. Suddenly Robert couldn't be bothered. The installer left some type of residue all over the floor where thresholds were installed which two had to be redone. Every chance I get when someone mentions they are looking at installing wood flooring, I tell them to avoid Dolphin Carpet & Tile at the Falls store. read more

I am beyond frustrated with the level of unprofessionalism and incompetence displayed by the salesperson, Kelvin Rosen. He lied about being in the office to meet us to complete the paperwork we needed for the installation of the laminate floors in our apartment, then he submitted the wrong approval paperwork to the condo management office where we live, forcing me - at 5 months pregnant - to spend 2 hours driving to/from the N.Miami store to retrieve it. I will NEVER go back again as long as he is there and I will be sure to tell everyone I know to NEVER go there either. I am disappointed beyond belief and was ready to completely cancel the 2-room flooring installation, if not for my husband who urged me not to cancel due to the urgency of getting this project done (and we'd already submitted our deposit, chose flooring, etc.). It is evident that Kelvin has zero interest in quality customer service. As soon as our deposit was paid, he could not care less if the install was done properly and if the proper paperwork had been submitted. The store manager Ronald was fantastic and apologetic for this person's behavior and one of the company owners, Paul, contacted me to hear my concerns as well. It's unfortunate that a company that has been in business for many decades has the misfortune of having such a careless person employed as one of their salespeople and is ruining their reputation one dissatisfied customer at a time. read more

Horrible!!! Sales person was wonderful but after installation.... They could care less!!! Don't return calls and installation is horrible!! We have huge bulges in the carpet in several areas and their installers said there was nothing they could do when they came out to fix!!! Putting in wood floors and will not use them for sure!! read more

The worst service I ever had in North Miami. Took more than 5 days, for a 3 days work. Customer service at the location is terrible. If Ronald is helping you, think on changing to other store. Worst service ever. Really dont recommend it al all. Had to put one star but it really deserves 0. read more

My previous review was impacted by the constraint in Yelp that requires you to select a star rating for every review. The management at this location has been excellent in following up to ensure that any confusion that I had about the store's hours was cleared up. I'm extremely satisfied with the follow up, and look forward to doing business with this company in the future. read more

Unhelpful condescending and a waste of time. Tried to give them commercial business an ended up giving up. Argumentative rather them solution oriented. I'll be using another vendor. read more

Came in to just get some ideas for our home and left with a complete understanding of what we wanted. Matt guided us through selections and help us understand what was important to us and gave us great recommendations. Always had an alternative and solution to our objection. Ask for Matt when you go in!!! read more

Recently moved into our house and need to re-do the floors. Went in and had tons of questions about the different types of flooring... luckily we were helped by Matt who was friendly, professional and knowledgeable. He really took the time to answer all of our questions and he treated us like we were family. Will definitely be back once we make our flooring decision!!! read more

Completely satisfied with our experience -- from initial store visit to finished installation. Our sales manager Kelvin was a total professional. He stayed in touch with us during the installation to ensure all issues were resolved. Key is to get the right sales person who continues to work with the installation team to ensure customer satisfaction. We felt well taken care of through out and are very happy with the end product. I will not hesitate to use Dolphin and Kelvin again. Ask for Kelvin and you will be satisfied. read more

This is a horribly unprofessional company. I hoped that the fact that this place is well known made it more or less professional. Unfortunately, I was very wrong. They promised me to have my floor in a time frame that I needed due to time constraints in job. Needless to say, they did not keep their promises. The man who installed my tile was one of the rudest person I have ever met. We arranged for him to comoe on Wednesday, but he did not. He forgot part of his equipment and left without doing much. The next day besides coming to work at whatever time he wanted, he started being very aggressive. He yelled at me when ever I would make a suggestion. He made various sexists remarks because I was a "woman" I could not help him move my refrigerator. I was very offended and immediately called the store. They said they did not have anyone available who could do the job and that it was best to try to get along with him! Long story short I have never been treated like this in my life and I hope no one has to go through what I went through again. read more

We dealt with Dolphin in Aventura and have been in a multi year dispute with them over the tile job that they botched. We've had several contractors come into our home and question the tile job...unprompted. Can't make this up. I would NEVER, NEVER recommend them. EVER. BUYER BEWARE!! read more

We bought laminate flooring from Dolphin. Another review was right. Wish I had read it before doing business with this company. The installers used some kind of saw and cut into my AC vent that runs in the wall. I have cool air now going into the floors and moisture damage. I have called many times and cannot get someone to come to my house to even look at the damage. Shame on you Jeff K. for running a company with such poor customer service. In his commercial he says not to call other companies because you will pay more. Well I got what I paid for. Good things aren't cheap. Cheap things aren't good! I say pay more if you will get good workmanship and good customer service. I will tell everyone I know about this horrible experience. NEVER AGAIN! Lesson learned! read more

My husband and I bought wood floors for Dolphin. They talked us out of the bamboo we picked and told us the floors we got were much harder and the stain went all the way through as well as a 20 warranty. The floors after only a few months looked like they have been there for 200 years, and not in a good way. The store manager Jim Fullwood is rude and offensive. He actually licked his finger, bent down and rubbed the floor and said "see it spreads, it is residue". WHAT???? It needs to be replaced under the warranty but he said good luck the manufacturer is in China!!!! No one who wants good quality and service should buy from Dolphin Carpet and Tile. read more

Steve, the salesperson, was very helpful and a low pressure salesperson. He let me take a sizable sample of a carpet home which I appreciated. I returned the sample as requested and bought the carpet for a guest bedroom. Dave did the installation and came on time and did a good job completing the work and cleaning up. read more

i bought carpet for my bedroom.. the salesman, kelman couldn't have been nicer until installation.. there was a slight problem with the installation and i called KELMAN, THE MANAGER, twice and he said he'd call me back. he never did. i called one more time and he was annoyed with me and told me it wasn't a big problem and i could live with it.. i had to hire an outside installer to fix the problem at my own cost and it literally took him 5 minutes to fix the problem.. i wouldn't recommend this store to anyone if you want customer service.. it doesn't exist here read more