I have worked with Mauro for one bid that I had, but unfortunately I didn't won the project…read more Anyway, I want to recommend this people because they was amazing with my company. The customer service, time to answer questions, send estimate, communication and education it was outstanding. Thank you!

Can't say enough good things about our experience with Joel and this company. Found reviews for…read morethem on Yelp and they truly are as great as the reviews say. Met with Joel who went over everything with us, which put me at ease because I had no idea what we wanted for our new flooring. He was honest and came to our house after work hours to take measurements. From start to finish, the crew installed our new flooring in 3 days. Our entire experience was handled professionally and I would recommend them to anyone! Thanks a million!

Beautiful quality carpets. Maryam was extremely dedicated to oversee the production of the custom…read moreover-sized area rug for my client. Incredibly satisfied.Thank you so much!

From the owner: Since inception Bay Harbor Rug Gallery , located in one of Miami's most luxurious shopping…read moredistricts in South Florida has offered their client and designers a wide collection of traditional, contemporary, handmade Tibetan, antique and Persian range of rugs available. It is one of the most well-known places for rare antique rugs collectors. Bay Harbor Rug Gallery invites every rugs lover to visit their showroom and access them to see the antique rug collection. Trained and expert staffs of the gallery help you to choose the rarest Persian rug, custom designed rug or even the latest contemporary rugs. They are not only explaining and educating the customer regarding the craftsmanship, value and uniqueness of each rug but guide them about different method of cleaning and care of each type of rug as an authentic restoration and expert cleaning only brings out the richness of color and softness of wools.

Great Service , they Know there Rugs and Rug Cleaning. Very…read moreknowledgeable and explained everything about rug cleaning.

Fantastic shop with thorough service, cleaning and restoration…read more Such friendly service Unique selection with a variety of simple classics too. I love this store and I could spend all day here Each rug has a story

I bought two Natuzzi chairs in 2017. I paid few thousands…read morefor the chairs and spent over $10,000 for various purchases at the company. I was told yesterday morning they will provide me a date to fix for free and that they will call back today. Since I didn't hear back, I called again today. They said they can't come in December and they may come in January and they are not sure when. Contrary to what was said yesterday C/S manager Arnold Revolledo said the repair would cost but couldn't provide any estimate. I am VERY disappointed. Just emailed my sales rep.

Beautiful pieces, good prices! Love this store, everything in stockread more

After a month of looking for quotes, I decided on Americarrpets purely on price. Quotes ranged from…read more1800-2500 and they used the exact same brand n quality carpet and the proper shaw underlay for 1000. Search was over! Had the carpet laid. Installers where polite, nice n quick. Cleaned up and did the install right. Only reason I didn't give them 5 stars is the communication could have been a little better but it easy Miami I guess. Lol. Highly recommended n definitely will use again if I'm in the need of carpet again

In fall of 2014, we purchased Mannington Adura LVT (Luxury vinyl tiles) from Juan Werner at…read moreAmericarpet in Miami. The flooring, approx. 1000 square feet, was for most of our condo, except our bedroom. We asked Juan to recommend an installer and he said Victor Santillana was "his best installer". Because of Juan's recommendation, we waited a few months for Victor to install the flooring, Dec. 2014. A few months later, in Feb, 2015, we noticed some tiles were lifting. We called Victor, who said the floor would "settle in". Not only did it not settle down, it got worse. Instead of just lifting in one area in the hall, areas of tile in our entire condo were lifting. Just before we left Florida in April for our Canadian home, we let both Victor AND Juan know there was a big problem. We then notified Mannington, who examined the floors during the summer. They said lifting tiles were "Due to improper installation". We tried to communicate with Victor about this issue, but he ignored us. We then reached out to Juan, who came back to our condo in March 2017, with another flooring installer. We also had independent installers examine the floor. They all said the same thing - The entire condo, 1000 sq. feet of tile, had to be replaced with new tiles. Victor had not only left little expansion space at some of the walls, but he had damaged the click & lock mechanism during installation. Juan tried to reach Victor, but got no response. We also tried for months to reach him, but he would not answer. At that point, Juan left us with no recourse to fix this floor. He offered NO resolution to this improperly, installed floor that HIS recommended installer had laid. And in fact, he asked us to sign a waiver saying he was no longer responsible! That is NOT how a reputable business should operate. Americarpet & Juan need to guarantee the work of THEIR recommended installers. And if it is not done right, they are responsible to fix it! We are now left with flooring, throughout our entire condo, that is lifting & unattractive. At some point, we will have to replace the whole thing at a cost of about $10,000! I would NEVER do business with Juan or Americarpet again, or recommend them to friends.

My wife and I were shopping for an area rug for our home and found Flow Carpets via Yelp. You know…read morewhen you walk into a shop and the first thing you notice is a drum set, keyboard and 3 guitars, you know yer not in yer typical carpet store. Jeffrey the owner / musician was very friendly and patient as my wife and I browsed his vast selection of choices. He had many very good recommendations and helped us design our own area rug. He's having samples sent to our home so we can decide on final color and pattern. The customer service alone is enough for me to give him my business. Even if we do not purchase from him we did have an enjoyable time with him at the shop. To be continued......

PLEASE READ if you are a bit overwhelmed looking everywhere for carpet flooring! I had one room…read morewith a mold problem about a month ago, they had to remove the old carpet, so I have been looking EVERYWHERE for a replacement! (Lowe's, Miami Dolphin and tile, Home Depot, carpet boutique, and 3 more sites I don't even remember anymore)... mind you not, not all of this were terrible, some were OK. Flow carpet was just a little harder to find! As it is a small store and not super advertised online, nevertheless I found it on Google maps and then digged for some reviews here! (As you can see, not many). Let me tell you, all of the 5 star reviews are 100% accurate! (Does it even have anything below 5?) Very charming shop, with lots of art and some musical instruments that directly reflect the attitude of the owner, Jeffrey, which helps you with a smile every step of the way! Explaining every bit for you without hesitation and the best part, NOT TRYING TO RIP YOU OFF LIKE MOST. The carpet I chose I saw it in other shops, and he immediately gave me lower prices than any other shop, because he is FAIR about his business. Clear, straightforward and broken down. Maybe that is why he has good reviews and has been there for 30 years! An honest businessman and a pleasure to do business with. The Job is not actually done yet, but all the negotiation process is, I will update with pictures as soon as the job is done! I promise, you can look no further! Go to flow carpet!

Initially had a great interaction with the sales representative here…read more She was very knowledgeable. The boutique offers a beautiful selection of carpets and at a competitive price. However as our installation proceeded in several rooms over the next few months the initial kindness I encountered seemed to wane. There was poor communication at times, as well. Overall their products are high quality and their experience is valuable. I would go back to the Carpet Boutique but I wish their custom service was consistent.

Patricia was very helpful! I organized a retail store in getting new carpet at the Bal Harbour…read moreShops but had accidentally picked out a non-commercial carpet. Patricia worked with me as I chose a new carpet and didn't push on selecting a more expensive style or buying excess carpet for the future use. The techs came right on time and finished the job within a couple hours so it didn't interfere with the store hours. They took American Express for payment without charging any extra fees- which made it really convenient! I would highly recommend them to anyone who needs new carpet!

Lucky me that when I called Roche Bobois Aventura for the first time a few months ago Marco…read moreanswered the phone. As I do not reside close to the Aventura location, Marco has been instrumental in assisting me to order furniture from afar. He is easy to work with, has a great attitude, on point recommendations, and his diligence and follow-up has made the process enjoyable. I highly recommend Roche Bobois; we have been pleased with every piece we have acquired and when in Aventura, ask for Marco.

I love this store! Such beautiful and modern furniture from classic to fun, and so comfortable!The…read morestaff is friendly and knowledgeable, especially Kristen and Sebastian - they really work with customers and create amazing room designs!

Updating my review as I did finally receive the gorgeous nightstand in one piece. White glove…read moredelivery was quite expensive but must say it was delivered with care, which I appreciate. Do think that customer service and shipping lead times needs work, but overall no complaints and appreciate your response Ted. Hope the feedback helps you improve. I may have high expectations yet I work very hard. I spend where I am appreciated.

I purchased a sectional, two nightstands, and a dresser from Modloft. While I have received the…read moresectional, I am still waiting for the nightstands and dresser. Modloft lists items as "in stock," but once the order is placed, I receive an email from customer service stating that the items are backordered. I waited a month for my sectional, and now it's been another month with no updates or estimated arrival time for the nightstands and dresser. This lack of transparency and communication is extremely frustrating and unprofessional. While I appreciate the company's designs, the customer service experience has been disappointing. The representative I spoke with was not only rude but also dismissive of my concerns. Based on this experience, I do not anticipate ordering from Modloft again.