I hired them to clean my sofa, and not only did they tear it during the cleaning, but they also promised to come back and fix it--and never did. It's been almost two weeks, and I've heard nothing from them since. I even paid for the service, thinking they'd follow through on their word. But now I'm stuck with a damaged sofa and no solution. Very unprofessional and frustrating experience. Would not recommend based on how they handled this. If you care about your stuff, think twice before hiring them. read more

We had a client experience water damage that affected one of his carpets. PSR came out the same day, picked it up, had it professionally cleaned, and returned it promptly. They even reinstalled it back in the property. Excellent service from start to finish--I would definitely recommend them. read more

PSR Carpet Cleaning Miami - Cleaned carpet - Carpet Cleaning Near Me - Miami, Florida

We hired PSR specifically to assist with professionally wrapping and storing a large woolen carpet. The team, friendly as they were, arrived and after failing to upsell me on various other cleaning services, had me pay for the wrapping service in advance: $250. Only then did they go to the vehicle to retrieve the materials for the job. They returned with very flimsy plastic sheeting. Honestly as thin as the bags you put your lettuce in at the grocery store. I questioned the use of plastic (not advised online - potential mold) and its strength. They said well, "it's all we have". Then they asked if the storage area had AC (it does) and said it would be OK. I let them proceed because I needed this carpet out of the way. I even tipped the guys $40. But reflecting on afterwards I realized how unprepared the were and how inadequate this job was. I redid everything professionally myself and reached out to them for a refund. The Customer Service Rep tried to help me and followed up, but apparently the owner wasn't interested in anything more than a $50 refund which I therefore declined. Overall, extremely disappointing. We hire professionally for a reason and they were unprepared. Wasted my time and money. read more

PSR Carpet Cleaning Miami - "all they had" plastic to "professionally" wrap and store a huge carpet. - Carpet Cleaning Near Me - Miami, Florida

I have using this company for 2;years for my area rug cleaning and my AC Duct Cleaning. The technician show up on time and are very polite. They dona great job. With area rugs they return with 5- 7 business days. If you want your job done right and s good price this is the company to call.. William read more

I wanted to leave my review on the service provided to our office area rug. The guys came on time and were very communicative! They did an amazing job on our office area rug. Very Quick and efficient service. We will be continuing to use this Companies services in the future! read more

Unbelievable, hired to clean dryer duct. Returned home, and found side of home stained from cleaning. Vent taped to house with aluminum tape and a large hole in old mesh. Perfect size for a bird to enter and make a nest. All that terrible service for $220. So sad, they should be embarrassed. read more

PSR Carpet Cleaning Miami - Old material jammed back in the vent. - Carpet Cleaning Near Me - Miami, Florida

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The company did a great job of getting someone out to my house quickly, called the day before and when the technician was on his way. Julio was personable, efficient and showed me what cleaner he was using. Cleaned up the area before he left as well! Truly appreciated the great job-- and the carpet is ready for another five years! Joyce read more

Terrible ser ice all around. Will never recommend to anyone. They wouldn't even move a nightstand after we cleared everything off every peice of furniture. Rep was in a hurry. I was pretty disappointed read more

Very happy with the results, I needed an older velvet couch deep cleaned and refreshed and got exactly that. I contacted Mike via the company Instagram and was contacted back within minutes. They provided insurance certification right away (required by my building), and the techinician was fast and thorough. Great customer service! read more

Came to clean air ducts and damage the thermostat, no accountability or disclosure this could happen. No will to resolve their wrongdoing. Avoid this service it's a conflict you don't need. read more

I had this company hand wash my 9x12 shag white rug. First they said it would take 5 to 10 days to be done. It took 10+ days to be delivered, there was an excuse every time. I asked the guy if there was an issue with the carpet and he said no. I got the carpet delivered today - the material is completely ruined and it's completed discolored and there is stains all over it. The carpet is completely ruined. read more

Great service ! Carpets clean as new !!! Me. Moe has excellent service skills and puts attention to details. I'm a happy customer of PSR carpet cleaning, would recommend it a 100% Thanks Moe ! read more

My advice to anyone who is even considering using this service, is that you might as well flush your money down the toilet because it is worse than substandard. Because of an extremely busy schedule I was only able to closely inspect my carpets 2 months after delivery/ installation. I called to voice my dissatisfaction, but my complaint was dismissed as being invalid because of the time lapse, which should not matter because customer satisfaction should be a priority. read more

They also go by the name "Miami carpet cleaning" seems like they're running a scam... DON'T do business with this "so called business", they had my rug for TWO WEEKS and when he brought back the rug it was The WRONG RUG!!!? After going back and fourth the guy finally bought back the right rug and it wasn't even clean smdh and this rug is a gently used rug. THESE PEOPLE ARE CROOKS!!!!!! read more

Probably one of the worst services I have ever received in my entire life. Just so that any future customers can understand the depth of the unprofessionalism and disservice both me and my girlfriend received from this service company I will start from the beginning. On the afternoon of the crisis, we experienced water collection into the carpet due to a leak. Both me and my girlfriend were both concerned that the carpet/drywall damage would occur, and units below would be affected. We were calling carpet drying companies to find an immediate solution to a potential leak which would need a time sensitive response to prevent any excessive damage. It wasn't until around 6PM where we were able to connect with the company 'PSR Carpet Cleaners Miami'. The dispatcher notified us that a technician would call shortly and would head over immediately. My girlfriend called back, and this same dispatcher hung up on my girlfriend. 2 hours later we finally received a call back from the technician saying he was on the way. At this time, both of us were reluctant based on the manner the dispatcher treated us. I then told the technician I wasn't sure we needed his service tonight. The technician had pushed us to have him come over as he stated through his own experience these matters need to be handled immediately and with great care. At this point we were persuaded that immediate intervention would need to occur. One hour and a half later the technician still had not arrived. I placed a call and he said there was traffic, and he would be over shortly. 40 mins after we finally receive notification from the building that he had arrived, we then buzzed him up. (At around 9PM) The technician from 'PSR Carpet Cleaners Miami' then finally showed up Infront of the door and once we let him in, he began to chat with us. Instead of showing up with all the equipment that would be needed for this service he shows up with an Ninja Vacuum that serves both as a water extraction tool and a carpet cleaner. Before doing anything, he pushed us to pay before the service had even started saying he can't do anything until after we pay a hefty $600 dollar fee for just an extraction and a carpet cleaning solution to clean, disinfect and sterilize the carpet that he said we would need. After a 20-minute "extraction" and 10 minutes cleaning he was out of the door and the carpet was still very much wet. The next morning the carpet floor was even more wet and had even migrated to expand to other areas in the apartment because the technician washed the carpet and added more water on top of already existent wet carpet!! We then called very dissatisfied, he said he would come back later to check on the progress. A new carpet cleaning service was hired due to the inadequate work done by PSR. The new crew that came in asked us to explain what happened which is detailed in this summary above and they had exclaimed that the technician that came last night essentially exacerbated the situation by adding more water with the cleaning supplies that were used after the original technician had extracted some fluids at of the carpet. This crew with the new company the building management hired were successfully able to extract most of the fluid under the carpet after 45mins to an hour of focused extraction. They then left two commercial fans and dehumidifier over the weekend (Out of abundance of caution) at a small cost of $800 - essentially three full days of work in comparison to the insufficient work PSR Carpet cleaners did in 30 minutes while charging $600. The next morning the carpet was completely dry no thanks to PSR Carpet Cleaners Miami. Additionally, when I tried getting a refund from "Mike the supervisor" who after extensive google/yelp/facebook research proves to be the owner "Maor" for a refund. He was very rude and unpleasant and talked over me after I tried to explain what happened. He had talking points for every single scenario that I possibly could express without even hearing me out. read more

Terrible!!!! The rug was stained yellow. The business owner hung up on me. He has no education at all. If you don't want to get stressed DO NOT USE THIS SERVICE read more

HORRIBLE !!!! The service is terrible !!!! Upon delivery of the rug, the owner damaged the wall and broke the bed. Besides he is EXTREMELY RUDE and does not know how to treat customers with respect. DO NOT USE THIS COMPANY!!!!!! read more

Scheduled for Friday 1/6/23 8:30am but arrived at 1:20pm. Miguel came and assessed each room. He advised there were 2 options: service the carpet just to dry it or service the carpet to dry it and to remove the smell. I chose the second option for $260. He said he would move my bedroom furniture to the side to service my room. While servicing the carpet he asked if I also wanted him to check the walls to see if there was any water damage and I said yes. He advised that there w as water damage in both rooms and that he needed to talk to his boss for a quote for that service when he was done. I said ok. He did the first room and then he did my room and said all set. I walked in each room and the floors were not as drenched but still fairly wet. So I said these are done? And he said yea they would take 4 hours to completely dry. I took notice that he did not move my furniture in my room, he only did the walking paths that were accessible but that's where the water was so I didn't bother to say anything about that. He then said he spoke to his boss and he gave me a quote for the water damage in the wall (I have a copy) for $460. I said ok thank you I will let you know about that service. He said ok just give it 4 hours and then you should be able to go in the rooms. I said would it help if I put a fan in the room and he said yea. He left at 2:20 and I put a fan in the rooms. At 8:44pm (over 6 hours) the rooms felt the exact same as when he left so I sent Miguel a text saying "Hi Miguel it's Rickita. I know you said the floors should be dry in 4 hours but both rooms still feel the same as when you left." But no reply. I called the customer service number that night and it said unavailable. I woke up the next morning and both rooms were still wet. I called and spoke with customer service who said they would have a technician reach out to me. Some by the name of Maor Elmakies called within 10min. He mentioned that they might need more equipment for a different service but said to give it until the afternoon and they'd come if it were still wet so I said ok. I called him back at 3:34 but he did not answer. So at 3:40 I texted Maor the following: "Hi we spoke earlier about my carpets still being damp. Could you explain to me what service I paid for and what service you are saying I may need for them to be dried. When Miguel came to assess I asked what needs to be done for the water to be removed and he said he was doing that service and that it would take 4 hours for them to dry. Afterwards he said there was water damage in the walls which I informed the landlord of the quote for that service. But I'm wondering why the carpets still are not dry." He did not respond. I waited until 5:20pm to call him again. He picked up and said "ma'am you paid for water extraction and you need 2 dehumidifiers and you need 6 blowers and that will be $1000.00." I said "If I paid for water extraction why do I still feel water in the carpets. If Miguel came to assess and he's the expert and gave me the 2 options why wasn't I informed of everything needed to dry the floor? Why would I agree to pay for a service that in the end would NOT dry the floor??" He said my technician advised you of the other service and I said he advised me of the other service needed for the water damage in the walls that doesn't explain the carpet still being as wet as when he left. We hung up. I called Maor back at 7:28pm and asked to speak with the manager. He advised that he was the manager. I asked again, if I paid for water extraction how can you tell me it's done when both of my carpets are still wet. He said because you need more equipment. I said but the service I paid for was not done correctly and he got upset and said ma'am let me once again speak to the technician and I will call you tomorrow. It has now been 5 days with no callback. I have since gone with another company and would absolutely NOT recommend this one for water extraction read more

The carpets needed cleaning for awhile now, was looking for someone to do them and stumbled upon PSR. PSR representative did a good job with all 3 rooms. There is a major difference in the look and cleanliness of the carpets. Got all 3 shampooed and just really happy with how everything looks. read more

the worst one. He refused to complete the cleaning. The bad smell still there. he also asked us sign the custom form before he do his work

HORRIBLE!!!!!! I went with them since they offered a SPECIAL deal of 4 Rooms $99.00 + $30.00 stairs and the rep up sold me on a completely different deal for $300.00. I reluctantly did it since my wife and I spent all morning moving all the furniture and wanted it done before the Holidays. BIG MISTAKE on my part. He did our entire house in less than 45 minutes while on the phone half the time. Did not even do the stairs. Our rugs are still wet. Bait and Switch. STAY FAR AWAY. read more

Be wary of questionable business practices. I made an appointment through All Green Carpet Clean in Boca Raton. I was given a quote based on area rug size of $380 to clean 2 area rugs - I had to put down a 50% deposit and would receive free pickup and delivery. PSR Carpet Cleaning of Miami showed up at my home to pickup the rugs and to clean. The technician was challenged to explain that All Green Carpet Clean of Boca Raton gives work to subcontractors. In addition, the technician demanded full payment along with an increase in price - I was now being charged $450 - he was also unable to explain the price differential but eventually said that I was being charged for pickup and delivery. After speaking to customer service as well as to a supervisor, I was told that I wasn't being charged for pickup and delivery but that it just cost more to clean my rugs. Once the carpets were cleaned and ready, scheduling delivery of the rugs presented another challenge as the company isn't responsive when trying to schedule and runs late 1.5 hours outside of delivery window. Surprisingly, the area rugs were pretty well cleaned. read more

Psr gave me the best experience. In less than 2 hours the carpet in my 1700sf fully carpeted condo was perfect, like the day the the carpets were installed. Of greatest concern to me was the white carpet in my bedroom, which had many spots. When the work was done the spots were gone and the carpet was super-white. But beyond the great work was the remarkably pleasant experience dealing with the company owner, Maor. He is responsible, communicative, knowledgeable about his field and a gentleman to have in my home. I strongly recommend Psr! read more