These guys are extremely rude and unprofessional. Their rates are the highest quote I got in Miami. Go use someone else.

These guys are the real deal , arrived on time . Helped move the rug from under my bed . Took their time to do the job just right . I had my area rug and mattress cleaned . Im happy i choose them . Would definitely recommend them read more

Top Steamer - Cleaning mattress - Carpet Cleaning Near Me

Second time I use Top Steamer.. spring cleaning on an other level!! We have a lot of movement in our home. Kids and animals bring a lot of fun and a lot of dirt!! Top steamer deep cleans for us and made everything look and smell brand new. Highly recommend and will be using again!! read more

I got a queen mattress with saliva stains (my dog has a weird thing where she licks couches and beds) and they came the next day and were in and out in about 45 minutes. They were really nice and professional and did a great job! read more

Top Steamer - Carpet Cleaning Near Me

I tried calling to make an appointment, no answer. Should've got the message then, but I went and booked an appointment online for Saturday July 22. I never received a call to confirm. Only emails and text messages. I try calling to confirm, still no answer. Fast forward to Saturday. My appointment start time was at 11am. So I stayed home and had the mattress ready. About 12-1, I got an email that the appointment was cancelled. I called and called and called.... but no answer. Looks like they do a good job. I wouldn't know. Still need my mattress cleaned. Time to look elsewhere! read more

I hired Top Steamer because I wanted to hire a small, local company instead of one of the larger corporate giants. I am a little disappointed about that decision. I called Top Steamer, got a quote of $120 for my two bedroom, living room, & dining room apartment, let them know I had a $10 coupon from Yelp, and scheduled an appointment for the next day. Top Steamer came about 20 minutes late and cleaned most of my carpet but I'm not 100% satisfied. I left my fiance in charge of supervising the carpet cleaning because I was at work so when I returned I noticed that they didn't move my bed to clean the carpet underneath it. They cleaned around my bed but the majority of the carpet in my bedroom is actually under my bed because it takes up almost my entire bedroom. Becuase of their 100% satisfaction guarantee, I called Top Steamer two days later to tell them that 80% of the carpet in my bedroom didn't get cleaned and I paid for the whole room. Top Steamer told me it was there policy not to move large furniture and that if I wanted that carpet cleaned, I should have moved the bed myself. I advised that I was not aware of there policy & I would've had my fiance move the bed had I known. Top Steamer argued with me for 15 minutes about how there prices are lower than all the other companies that would have ripped me off, that there policy is not to move large furniture, and my fiance didn't complain at the time of service. All I wanted from that conversation was for them to honor there represented 100% satisfaction guarantee and offer to come back and clean the carpet in the bedroom. After hearing all Top Steamer's excuses, they reluctantly agreed to come clean just the carpet under my bed but that they would refuse me further service! Seriously, no apology, no responsibility for their work, but rather a "you got what you paid for" attitude. Also, regardless of their $110 quote with the Yelp coupon, they charged the full $120 at the time of service and then blamed my fiance's failure to remind them at the time of service. Make sure you remind Top Steamer to do their own job of keeping track of their quotes too. Overall, Top Steamer will clean your carpet but you'll be blamed for any dissatisfaction. Top Steamer's guarantee is really 100% satisfaction guaranteed until we're out your door. read more

Hired them to clean a couch and some chairs that our cat peed on. He did a good job but the smell still didn't come out of one of our couch cushions. He came back in a couple days and spent another couple hours cleaning out the smell without any fuss or extra charge. Would definitely hire him again. read more

I just wanted to give a quick testimonial for Top Steamer because they did an FREAKING AWESOME job. They came to my apartment on really quick notice AND.. They really pulled some strings to get me in thier schedule. And even though we have wine and drinks on the rug they did a great job in removing everything withOUT extra cost. I've dealt with cleaners for years and they always want to up sell you on some crazy stuff that should be included. While Top Steamer does offer value added services the good stuff is built into their regular pricing. Overall top steamer really did a great job on my apartment and now we're gonna get them into our office building. As a fellow Entrepreneur I see that Marlon (the Owner) puts his heart and soul into the business and you can see that by the great service he and his team members provide. I write this because Marlon actually went above and beyond the call of duty to get some tough patches and stains that didn't seem to want to come out. In the end.. they DID and it was FREE. I did notice when I was going to write this review that a lady did write a review about a complaint on TopSteamer not moving furniture. If you have dealt with carpet cleaners for years you know that there is not really any cleaner that will move furniture. (It's a business logistics and insurance issue really). If they we're hired as furniture movers I would be upset, but as carpet cleaners they ROCK the carpet cleaning world. Thanks again Top Steamer... see you in 3-4 months! Chris Gutierrez Just Another Miami Business and Apartment Owner. So you can see I am real I wanted to share my site here.. - WebsiteChimp.com I run my business and office in Downtown Miami. read more

They deserve 5 stars. They were available on a Saturday morning. They came on time. I didn't feel any rushing , they even recommended the cleaning of one bathroom and cleaning behind the refrigerator without charging more. They are professional. Recommended. By the way they did tile and grout cleaning . They started at. 930 am they were done at 1230pm. It was 1300 sqft and they worked 2 people. Both more knowledgable than other ! read more

Top Steamer - Before - Carpet Cleaning Near Me

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Marlon and his brother arrived on time, called and texted ahead as a reminder. Arrived with the necessary equipment and supplies, didn't try to upsell or overcharge and began working upon arrival. They were thorough and competent and the carpet looked good. It will take a bit of time to dry completely but they left booties so I could walk on it. I would definitely use them again and highly recommend Top Steamer. They were prompt and considerate and spoke English! read more

Stop looking. Just call these guys. Perfect everything - show up in time, professionalism, quality of work. Didn't think companies like this still existed. read more

Glad I called these guys. Excellent job and the price was very fair. These guys aren't afraid to work hard. Floor came out great; tile and grout look brand new! It's too bad that one person's obviously BS review ruined this guys perfect score. You can tell by the way she writes and the fact that she's the only one that gave them a negative comment (one star...really?) that she's one of those people that just complains about everything in order to get free stuff. Her poor fiance...she "left him in charge"? SMH. read more

top steamer carpet & upholstery care is awesome! i prefer to do business with small family owned companies & after thorough research i came upon top steamer. marlon, the owner, took my call, scheduled my appointment and actually did the job as well. he was a delight to work with!!! his price was reasonable and more importantly, there are never any hidden charges! marlon arrived on time and did an outstanding job. this is important... a week following our cleaning, we had a spill accident with our pet sitter while we were away. it was coffee which was left to dry for over 1 week. i called marlon back requiring his services again to try to get the coffee stains out. he returned promptly, was able to remove the stains and charged us nothing! it doesn't get better than this!!!! we highly recommend top steamer and intend to give this company a "shout out" whenever we can!!!!! read more

Top Steamer sent out two guys who did a good job steam-cleaning the bedroom carpet. They were able to make the appointment for the day after I called them, and they only charged the price that I had been quoted over the phone -- no hidden extras. Their fee was 25 - 35% lower than the other places I called. read more

FLAWLESS!!! if i could give them 10 stars i would!! the entire experience was flawless. from the very beginning the self serve online appointment desk is amazing. i have never seen anything quite like it. VERY efficient! they came to my home at 9.30 and got right to work. they left at noon and my sofa, 2 club chairs, ottoman and pillows were SPOTLESS! i was in awe! my sofa is over 10 years old and is lived on by my dogs, it was FILTHY and i contemplated throwing it away. the chairs were the same. i thought i would give Marlon at Top Steamer a try. they cleaned and cleaned and cleaned until they were confident i would be happy. i was ecstatic, if i knew how to do cartwheels i would have. i now have a reliable, honest cleaner in south florida. oh - and they did not play games with the pricing. the price was as stated on the internet, no sales pitches or markups. ONLY GO TO TOP STEAMER! read more

Had 6 area rugs in storage for 5 months and needed them cleaned. I googled "area rug cleaners" and got a bunch of adds. I saw the one for Top Steamer and decided to give them a try since there was an actual "person" in the pic of the advertisement. I called the number and spoke to Marlon (they guy in the pic). He told me he could be at my house in an hour, give me an estimate and if he could, he would do the rugs on site. Literally showed up within the hour with another guy (David). In and out in 2 hours and also did my 6 dinning room chairs. Very personable, reliable and GREAT work. Moved light furniture and cleaned up after themselves. Would recommend highly and will use again. Thanks guys for coming to my rescue. read more

Honestly, my phone died. They came no problem and knocked and were very professional. Within minutes of meeting they automatically went to work and left me blown away with the results! Best mattress cleaner hands down. read more

Top Steamer - Putting in work on my queen pillow top. From dirt to shines within minutes of work. 5/5! - Carpet Cleaning Near Me

I wish I took before and after pictures, the 15 year old ivory carpets on our boat look brand new!! Very impressed with their quality of service, fair prices, and punctuality! Will definitely use Top Steamer again! read more

So I left a message for service to my apartment I was moving out of and I have tried the Doctor rug cleaner you can rent and that was a fail! AND I have dealt with carpet "professionals" before and got ripped off. Marlon called back about 30 minutes later gave me a great quote about 50 to 90 cheaper than the other guys. Came in two days later to South Beach... on time and knocked it out in 30 minutes. Honored the price he mentioned and was an awesome guy to do business with. I love giving props to great business people and he is one of the few I say great job!!!! read more

If you want to make your carpet look just like a new one, from tattered, old to polish new, then I'd recommend to rely on this company. Since days I was planning to get my carpet clean from professionals but couldn't think of any. So I got to know about them through yelp and within an hour in fact less than that, Adi rang my doorbell. Punctual, professional and knowledgeable! He came equipped with his kit and cleaned it in less than an hour! He was really quick and the way he did the job was amazing! I recommend him to everyone. read more

Top Steamer did an excellent job with our couch! They were early and efficient and the couch looks brand new!. I highly recommend them for any upholstery cleaning! read more

This is Stephen C. You came to our 1111 place in Miami, Fl today and Marlon & Oswaldo performed 2 Bed room carpet clean. A good job. Thanks!

I can't say enough good things about this super professional service! They were on time, polite and my carpets were flawless! Great value too! read more

I got a call about 30 minutes prior to my appointment stating that they would be a "little" late. When I asked how long they quoted me a time 2-3 HOURS AFTER MY SCHEDULED TIME! By the time they actually arrived, they were almost 4 HOURS LATE. I had printed some online coupons but my unit did not specifically match any of the descriptions so they would not apply ANY of the available coupons to my service (no matter how closely they matched the description, it wasn't exact). When I asked if they would then offer a discount for the extreme tardiness, all he could offer me was $10 off. For being 4 hours late that was unacceptable! At the very least accept a coupon! I finally got him to offer me a $20 discount, still less than one of the coupons I had printed, but I was felling OK to accept that. THEN he tacked on an extra $35 for the ottoman they cleaned. Which, by the way, when I asked for that to be added there was no discussion of price. So, just FYI, a 3ftx3ft ottoman (top only, not even the sides) will run you close to $40! Of course I argued that as he never quoted me for that addition, nor would I have expected such a small piece to cost that much. Plus, my thought was: after a 4 hour wait, they would do that free of charge since he didn't state it would be extra. When I proceeded to voice discontentment with the price I was being charged, he told me that he didn't understand what my problem was and why I hadn't said something when they first got there - well first of all, I didn't want anyone doing a shotty job, and secondly because I did not expect for them to not allow me to apply a single one of the printed coupons. And third, I had already voiced my concerns when he told me this on the phone...no point to beat a dead horse when they got here! He then proceeded to offend my faith by stating that he thought I was a Christian, he had noted some photos he had seen and crosses I have in my home, but now he was seeing something else. Yes, my mistake, since I was unhappy with the total inconvenience of waiting for 4 hours and asked for a discount I must certainly not be a believer. At that point, I was mortified and had had enough! DO NOT use this company! They are not honest with their prices, they refuse to accept responsibility for their errors, they will not honor coupons, and they have no respect for your time. I ended up having to take the afternoon off work which was not expected. Very disappointing service and complete lack of service recovery. I will certainly be taking my business to another company! read more