The Dolphin House (aka Dolphin Square, aka Dolphin Apartments, aka Dolphin Square Hotel, aka...) is a lovely complex of serviced apartments located in Pimlico, London.
The location is not very central with regards to the big sights in London, but it's quite close to the Pimlico tube station which will get you anywhere pretty fast and it's nice to have some perspective and not be right on top of all the touristy areas.
The apartments are quite nice, very clean, and well set up. Though, they are not nearly as spacious and pretty as they are presented on the website.
We booked a 1 br, and got a 2 br which was very handy for our extra bags and much appreciated. The apartment had flat screen tv's, tasteful furniture and decor, and a well set up kitchen with all the appliances you could need (even a washing machine)! They also have a heap of facilities on premises like a sport club, pool, and shopping area.
Now for the down points - the internet service is infuriatingly poor. It could have been the single most horrendous internet experience I've had since the days of dial up! I was particularly steamed because I had a heap of work to do online and nothing worked. There's no IT guy there, and the front desk was useless.
They claim to offer high speed wifi with 4mb speeds but I was running tests online and getting mostly 0.25mb to 0.50mb when I wasn't getting kicked off the network. This is a bit technical for the every day user but when I ran line quality tests, they had a ping time of 2000ms and a data packet loss rate of 25%. In short, the internet didn't work.
I probably wouldn't mind so much if it was free, but they charge 30 pounds a week to use it! For that kind of price, how about furnishing a signal that doesnt boot off the user when he tried to do crazy things like go to google.com.
Also, while I'm not a huge tv fan, they give you no premium channels, so you don't get CNN, ESPN, FoxNews, or anything like that. Just a heap of local channels which are fair at best.
Finally, the Dolphin House has an ultra modern fire alarm system which goes off all the time. In 12 days, there have been no less than 4 false alarms, and who knows how many more when we weren't around. The ones in the daytime are not nearly as bad as the ones at 2am. You wake up and you're like "what the hell, do I run out, do I ignore it?". While it's there for an essential purpose, their system definitely needs some fine tuning.
In the end, despite my gripes, the complex is great and the service is top notch. It's a great place to stay if you are coming to London for an extended period of time. read more