I came into this dollar store and was helped by Isabel, who was extremely friendly and provided excellent customer service. Isabel was helpful, welcoming, and made my visit quick and pleasant! thank you, Isabel! read more

Dollar Tree - Discount Store Near Me - North Highlands, California

I'm wondering if they're going out of business. Stock is really low for over a month. The store is Even dirtier and messier than normal

I go to this dollar tree frequently. Sometimes I can find some things I am looking for. And sometimes it's a miss. If you are looking for seasonal items like decorations get them in advance. Do not wait last minute. Also this location also seems to have issues with their ceiling constantly. I always see a watch your step sign almost every time I visit. That is why I give it 4 stars. Also sometimes their food selection is hit or miss here. Overall I do continue to support them. But wish there was more variety in food. And also more items for kids. read more

my wife and I were shopping there and I saw they had two restrooms. both were locked. I asked the store clerk if I could use the restroom. He said "we don't have one". I told him there was two and I as a customer need to be allowed to use one. He said "we don't let people use our restroom". My wife and I left the store and refuse to shop there anymore. read more

Great inventory but the place is extremely dirty- I was waiting to see a rat. Beware!

So although I absolutely love the variety at this store, literally one of the biggest dollar tree stores I've been too. ..the customer service is horrible. I get that you have a job to do stocking shelves, but guess what, if your needed so people don't have to wait in the line to pay for 10 min, then it's your job! Stop acting like your customers are such a burden to you. And if you didn't want to open up another cashier lane, then you shouldn't have opened it for your own employee to buy something! I have never understood how a manager can complain about helping people. Literally ITS YOUR JOB. And if you don't like customer service maybe you should find a job that suits you're disgusting personality. read more

Stopped here with my grandson today and was very disappointed. There were a lot of empty shelves, and the floors were sticky to walk on everywhere. I bought 6 items but told the cashier I didn't need a bag because I had some in my car and my grandson helped me carry the items. I looked at the items as they rang up on the monitor but didn't notice until I got home that I was charged a $.10 bag fee and the reason listed was because there were less than 3 items. What????? Do they unknowingly tack that on everyone's bill? I know it's a small amount but that's dishonest. I won't be going back there. read more

Dollar tree has been one my favorite stores ever since they started opening up. They have a lot of verity, and sometimes brand names in them. I try to look out for at least some of the top products, because I've had bad experience with some if there products and not tasting all that great. Some have even been out of date or moldy. That bring me to the topic of this store. There clean about keeping up with there store, but can use more of a variety. Ive been to other dollar tree store, and they seemed to carry better thing then this one. Some even have more then one item so they put it at the end of the isle to push the sell on it. I have to go back to each store sometimes to find that one thing I've seen at another store ( like this peanut butter the carry from time to time that taste so good) but it's not there all the time or they stopped carrying it. read more

Dollar Tree - The store is behind auto zone off Elkhorn blvd - Discount Store Near Me - North Highlands, California

Store is gross, can see the water damage on the walls which more likely has black mold in the walls, managers who will cuss you and your children out because they are having a bad day. Some of the workers look like Crack heads with some who are polite and are actually willing to help you find product in this disgusting and messy Store. I'm surprise this Store is allowed to operate with water raining down on you while your shopping and I've cockroaches near the food yuck read more

This used to be a great place to shop but they need to work on their customer service. I went in today and told my son to get a cart they employee came over and nearly snatched and said customers don't have carts here. How are we supposed to shop? Then I seen another employee with a cart so carts are for employees and not paying customers. This is not the 1st time I seen this same employee have attitude she even said something to a customer rudely when they were looking at a boutique of balloons. read more

Trying to figure out why a store manager would yell at an employee loud enough for everyone in store to hear. Seriously? Pull the employee aside and talk with them. She was a see you next Tuesday ! On him because he pulled his phone out, well sweetheart go pay attention to the rest of staff such as girl sitting on floor with her phone out and music on, or guy pretending to stock chips. Saw you near them and not say a word. Wish I could give 0 stars for manager and 5 for employee belittled in front of everyone read more

I stopped in my local Dollar Tree on Madison avenue and Auburn Blvd. to have 1 average size ballon filled with helium. As I walk in I see the associate was already at the balloons filling them. I asked if I paid double if she could fill my balloon (centimental value for daughters graduation) , instead of just giving me one of there unfilled balloons she was working on and using the helium to fill my balloon and collecting double the money she will make off the one balloon that she hadnt filled yet, she says she wouldnt. As I was trying to explain where she was going wrong, another employee says with a smile " especially since there is a helium shortage". Does anyone understand my problem with this interaction? Can someone explain their logic when it comes to customer service? I realize that this review is for the Elkhorn Blvd store which is who I called right after leaving the Madison Ave. store and they gave me the same answer as well as the Watt avenue store. So pretty much all of the dollar tree stores I am yelping at as well as the corporation itself. You dont have to sell high end merchandise to provide customer service with common sense read more

Dollar Tree - This was the balloon I wanted filled - Discount Store Near Me - North Highlands, California

This store isn't as bad as the reviews say, it's pretty organized for the most part, usually stocked with things I need and trust me I go there constantly ! Of course some people won't be super cheerful when working and I don't blame them, the area has a big homeless problem and I see a lot of interesting characters going inside so of course you can't always be jolly when someone on drugs is acting like a fool out front, the employees do their job as best as they can and I appreciate it. This dollar tree is very big so shop til you drop and don't forget to grab a cart read more

This particular store of dollar tree/business will remain "unclaimed." Why? Because it is unbelievably ghetto and the employees have no manners, which means "customer service" isn't even something their minds can comprehend. Who would want to claim this store? No one. After tonight's visit, this will be the last time I ever give my business to this particular store. On top of patronizing, they can't do simple math. Said I picked 12 balloons, when it was only 10 but because I was so over their ignorance, I was like charge me the 12, who cares, just let me get out of here. A few dollars to get my peace of mind back and leave this horrid store quicker than I got there, no problem. Grow up people. Had to tell my 9 year old and 6 year old, that were present with me as they saw the same childish behavior, had to explain to them that I teach them and I am always challenging them to be better so they do not turn out like the so called "adults" we encountered tonight. So I guess thank you, for your immaturity and your lack of having parents raising you right, you were the perfect example for my children tonight on how never to behave or become! read more

When you are visiting a place like the Dollar Tree, you really can't expect much. This is no exception. My rating is based on comparing this Dollar Tree to others I've seen. Don't get me wrong, I love Dollar Tree. As a teacher, it is one of my favorite places to visit for supplies, gifts for kids, and misc. items for school and home. I have been to this location several times. Every time I come in, the store is clean, the displays are neat and the employees are relatively friendly. What more can you ask for from a store that sells everything for a dollar? read more

So, I shop Dollar Tree and 99 Cents Only all the time. I know my discount stores. I've only been to this location once, but it rocked! The back-to-school selection was great. TONS of books for adults. Like, actual, popular fiction books with the original $20 price tag on them. They might not be in the most pristine condition, but still a steal at $1. That's better than thrift stores. Lots of cute decor: baskets, picture frames, name-brand candles, yard decor, holiday decor. It's August and they've started setting out for Halloween already. One of the most impressive attributes is the greeting card selection. Lots of choices at 2 for $1. This store had everything most Dollar Stores have, plus more. Yeah, the shopping center isn't the best, but pretty typical for North Highlands. read more

Horrible horrible customer service. Cashiers always seem incredibly annoyed. Never smile or look anyone in the eye. I'll go to big lots and pay a little more for a much more pleasant experience. You lost a customer today. Spoke to the assistant manager who said her cashier was having a bad day due to an issue she shouldn't have told me about. First, if it's that bad, he should go home. Second, does that make it ok? Third, ALL employees look this way every time. Fourth, it doesn't matter! Lastly, she the assistant manager demonstrated poor customer service by actually telling me the information and giving an excuse. read more

I was in there yesterday and I love that store. I find the greatest stuff there. I spend at least $15-20 everytime in one of them.

Dollar tree is a discount, everything is a dollar, store. Do not expect what they do not provide. When I visit the dollar store, it is usually for random things like school supplies, wrapping paper or cheap picture frames. This Dollar Tree is in a pretty rough area, so you may get mobbed by homeless asking for change. The inside of the store is well kept and clean, so no complaints there. They offer a decent variety of all the items you didnt know you wanted, but if you are looking for cheap snack or food items, visit the 99cent store down the road. Customer service is average. No smiles, but they get the job done. Overall, if you dont mind the area, this store provides all the inexpensive items you should expect from a dollar store in a clean environment. I will return. read more

I have seen some improvements since my last review. They seem to be making some improvements in the areas I wrote of. The service is getting a little better and quicker. More check stands are opened as lines develop. Mangers seem more involved and visible. They have increased their inventory and selection on many items. There literally seems to be hundreds if not thousands of useful new products they have added to their selection of goods still all at .99 cents or lower!. The store is clean and better organized. Good job to the ownership, management and employees for making improvements! Keep up the good work and keep improving. Customers like me notice it and appreciate it. Some areas of improve could be made in the frozen food selection and food section. Larger more diverse selection of good food products would be nice. This is one area where your competition down the street beats you. It would be great if you could make some changes to improve and build this area of your business to help serve your customer better. Lighting outside in the parking area could also be improved. It's very dark and unwelcoming during the winter months improved parking and building lighting could help improve store visibility, safety and increase business. . read more

Unfortunately, 0 stars is not available or negative 1 million. That is what I would rate this specific Dollar Tree. I was at the Dollar Tree at 3661 Elkhorn Blvd., North Highland, CA this evening (December 14th, 2019 arrived at around 5 p.m. The incident occurred at around 6:45 pm.) and they accused me and my son of stealing!! One of the store employees said we looked suspicious. I looked suspicious Christmas shopping with my son??? Who shoplifts for 1 hour and 45 minutes? I used my own empty shopping bags because there were no carts available in the front when I arrived. (You know the ones that now in the state of California you have to buy or else buy their store bags every time?!?) I even had my son check twice while we shopped because I had more than 100 dollars of items to purchase and was not even done shopping. (Which by the way, the items I was shopping for were for our local shelter and/or any church distributing gifts for the holidays as we have done every year for years and have mostly always bought from the Dollar Tree.) The manager, Pedro, decided to have security come and ask me to leave. After explaining to him that these were my shopping bags and I was simply using them because there were no carts in front, he continued to insist that I was a liar and that I was indeed stealing, claiming that when he entered the store there were carts. But nonetheless, these are shopping bags one would use to shop. Never did one employee approach me and offer me a cart if one became available or say to me that using your own bags while shopping was not allowed. Instead, they discriminated against my son and me and accuse us of stealing; blindly and boldly as I never hid a thing. I was openly caring about my bags and openly filling them with our Christmas merchandise. The manager could have very well checked my pockets and/or purse to see that we were not stealing. (why steal from the Dollar Tree anyway) I have shopped at this dollar tree several times with my own shopping bags and never had any issues or anyone tell me that in their store it is not allowed. I cannot believe that retailers can treat people this way and nothing be done about it. How are consumers protected? He publicly humiliated me and my son in front of our community and had false claims against us with no proof nor evidence. I have over the years spent thousands in Dollar Trees wherever I have lived. I tell friends and family to go to the Dollar Tree when they need items but funds are low. I have supported this retailer for years and because of an employee's profiling, I will never support this store again. Additionally, the security guard followed my son and me into Big Lots, which was in the same shopping center, to notify that store of the same false accusations. We were then followed the whole time we shopped for Christmas gifts and home items we needed. How humiliating!! I will not rest until this is addressed and corrected. No one should ever be treated this way ever. Especially when you work hard and never steal. Also being a supporter of your local businesses. This is shameful and humiliating. The lack of customer service. The lack of professionalism, the right of the Dollar Tree to profile consumers based on looks, make assumptions and falsely accuse consumers. I never had good service at this dollar tree but for sure now I will never shop at this dollar tree ever and if this is not resolved I will never shop at any dollar tree nor will my family. This should not be acceptable on any level in this day and age. I have worked retail for many years in my life and there is the right way to handle a customer or customers if you suspect them of stealing and none of those measures were taken. This is to prevent from accusing your customer wrongfully. If they were, the retailer would have recognized that I was simply Christmas shopping for a lot of items but there were no carts available at the time of my entry into the store nor when we went back to check. They would have seen we are simply shopping. This was so unjustified and negligent on both the employee who accused my son and me and on the manager for not looking into it further before making false claims. I do not wish ill on anyone but I really hope that the employee who accused my son and I, and that store manager feels really accomplished about themselves. I truly hope that they get all that they deserve. read more

Love this store always great customer service and always stocked shelves .. every time I stop by always find what I need and good quantity of it read more

On 8/31/20 i had a not so good experience with an employee. Believe me I'm trying to not use bad language. I've talked to this young lady many of times and I don't know what position she has. Black female, short, & skinny dreads. I had multiple bags, some were a little heavy, so I asked for the basket with no pole on it. They didn't have it so I asked the cashier ( not the female), if I could take the basket out that had a pole & return it or if he could assist me. I'm disabled. I've done this many times also the female that I'm complaining about has given me permission before. More than once. The cashier gave me permission instead of assisting me. The female approached me by my vehicle & said I couldn't do that. When I was trying to explain to her about the situation, she disrespectfully cut me off. If I couldn't take the basket out she should of spoke to me before I left because she listened to the whole conversation I had with the cashier. This young lady violated my disability rights and this customer was right because not all customers are. I'm not mad but I have no respect for this person and I will be taking this issue further. I would give the store more stars but after this unnecessary experience they don't deserve it. read more

Thank you Taylor for your patience while helping us tonight , while you asked for help from Christian and Lorraine and they refused to help. Instead they sat there and made fun of her and teased her. Lorraine after finding out you were her supervisor i feel bad for all of the employees you look over and hope that your superior sees this and removes your tittle for how you teased and made fun of one of one of your team members! I give you 5 stars Taylor for not reacting to her childish behavior. read more