Employee at the self service bins was very rude and careless. Needs training in customer service.read more

employees were extremely unenthusiastic and spiritless. this made the experience very dull and…read morehonestly unpleasant. i don't plan on coming back lol

I've been here twice. Both times my credit card was compromised after using it. Don't shop here.read more

was inline at checkout and I noticed 2 boys horsing around and being smart with each, just being…read morekids. at some point 1 must have not scanned or missed an item. the security dude was a complete D***. instead of giving the kid a stern warning and being done with it, he called the cops and pressed charges I heard the Mom talking with the kid on the way out and the security douche pressed theft charges for $10. ridiculous. I used to spend about $500 a month on groceries there due to convenience, but that ended today. I will be taking my $500 a month to Winco for groceries from now on. I understand how preventing theft is important to stores, but this kid made a mistake at self checkout. nothing in either one of their actions warranted any suspicion they were stealing. shame on Walmart for hiring such a tyrant.

Love this place! Lots to see, great selection, friendly staff, overall wonderful experience. Found…read morepieces we loved and they referred us to other places to check out. Anytime we come back, it will be a place we stop in!

Super rude service. Walked in with a normal sized purse and the associate working chased me down…read moreand accused me almost immediately of stealing since she couldn't see what was in my purse. Quoted the bag policy (which was posted on the inside of the door) and told me I had to leave unless she could take my bag and see what's inside it. Weird place, sad I couldn't check out any of the antiques before paranoid employees accused me of thievery.

BookPeople is awesome! I love stopping by anytime I'm near Moscow/Pullman…read more The store is filled with great options, a fabulous kids section, and awesome sticker/pin collections. The salespeople are really friendly, helpful, and genuinely seem like they enjoy their job. They'll discuss the book you're purchasing with you, and happily make more recommendations. Parking is really easy to come across in the Downtown area of Moscow, and independent bookstores are ALWAYS worth supporting. Check 'em out! :)

I specifically came in to purchase from a local business, but after my interaction with the…read moreemployees behind the register, I am ordering from Amazon. I knew the author and title and walked up to the register to ask where I might find it, but the two employees were engaged in conversation and didn't even acknowledge my presence for at least 3 minutes. When the red-headed female employee did finally acknowledge me, it was with an irritated smirk, as if I was disturbing them. This dismissive and disrespectful behavior was repeated several times before I decided to leave. I have over 30 years experience in business ownership and retail management and this is absolutely no way to treat prospective customers. You should never make a customer wait without being acknowledged while you engage in conversation with another employee or are looking down at the register. When you do engage with a customer, you should be welcoming, friendly and polite. I see from prior reviews that I am not the only one to have experienced this kind of behavior and don't know how they've stayed in business so long with such rude employees. There are no return visits here in my future.

The parts and services department went out of their way to help us. We got there just after 5 and…read morethe door was locked however Dana noticed our distress and opened back up. He then spent over 20 minutes helping diagnose our stovetop problem and came up with an excellent solution! Excellent costumer service and we so appreciated it. Very helpful, very friendly.

I called Howard Hughes service department yesterday because our washing machine -- a brand they…read morecarry -- just started leaking rather badly so I inquired about a repair. The man I spoke with very rudely told me they don't do repairs if they didn't sell the appliance to the customer (the machine came with the house, we have no idea where it came from). He didn't bother to ask me what the problem was or suggest that we might need a replacement which could have helped him make a sale. We made some inquiries and brought in a plumber who determined the machine indeed needs to be replaced. Which we will do right away -- from a competitor down in Lewiston. And we decided to buy a matching dryer, too. Sorry, Howard Hughes, you just lost a sale because of your service rep. So much for trying to support local businesses.

We were greeted by a lackadaisical service person at the front desk who answered our questions and…read moredirected us to what we were looking for. Which was outside under a very large tarp. It wasn't raining, nor had it rained since early morning (it was late afternoon). We asked if they would remove the tarp so we could look at the items, fully intending to make a purchase. The clerk sped off stating he was going to get help only to return with a lazy employee who refused to remove the tarp because "it might rain". The location is so over stocked they have three massive, tarped areas in their parking lot and room for only two vehicles to park. it's a fire hazard inside the building and they are in no way interested in making a sale. Don't waste your time. They won't waste their energy.

From the owner: We specialize in quality used goods. We sell for the public by offering consignment of their gently…read moreused furniture, small appliances, housewares, tools, electronics and misc items. You never know what treasure you will find at Affordable Consignments. Helping our community recycle and re-purpose used goods Since 2011

I love this store. I shop there whenever I can. They're excellent for the community too. And…read morethey're super friendly.

From the owner: Palouse Habitat Surplus Sale sells donated home improvement and décor materials to raise funds to…read morehelp build and repair homes in Latah and Whtiman Counties. Items for sale include lumber, fencing, plumbing, electrical, outdoor & garden supplies, cabinets, furniture and antiques.

Wonderful selection of oddities and knick knacks. Beautiful jewelry by artisans of the Pacific…read moreNorthwest region. I laughed harder in here than I have in a while... do not skip on reading the cards. Buyer has done a great job curating their store. The woman working was incredibly friendly and mentioned she almost went to U of M, so it was nice chatting about our home state. Will be back next time we are in town

Customer service skipped this business and so should you. There are plenty of cute small businesses…read morein the Main Street area, this one you can skip.

Staff great, lots of other choices besides clothes. Location good and pricing is fair with a good…read morevalue /price ratio

You can always find SOMETHING at storm cellar. It probably won't be what you're looking for, but…read morewho can say no to duckling socks?

Great friendly service. Great selection. Good causes to shop there. They have great attention to…read morevalue and detail.

Worst customer service, but for one male employee…read more Can't get the manager on the phone, and he's never available in the store. Good luck finding the manager. Great deal on pots, pans and kitchen items. Fairly good deal on clothes. Didn't buy anything else, so can't say about the rest. Good overall selection. Basic thrift store. Avoid the staff when possible, to maintain a pleasant experience.