I am a former Associate Manager for Biglots, I have worked in a couple locations (Flagstaff and…read moreMesa, Arizona). So i am familiar with the policies and workplace in general. It's been a few years since and I have always had a soft spot for this retail store. Until today, I have never been served or given such horrible customer service. I purchased a displayed tree that didn't have the box, has been sitting on the floor for awhile (I had my eyes on this tree for a month or so) and I am aware that people have touched this tree, tugged it, turned it. Nonetheless I wasn't going to get it packaged in a box, I was even prepared to have it non refundable. Instead I got the manager with blonde hair and dark black glasses lashing out that they weren't discounting displays. I tried to negotiate and say it was the holidays. This lady continued to respond rudely and so disrespectful. Keep in mind during this situation, we noticed a homeless man that couldn't afford (2) 99¢ ramen. To which we paid, gladly. After exhausting all my efforts to reason with her, I ALMOST decided to just take the loss and purchase it at the price they wanted. Until, I noticed we could open a club card and get 15% off my purchase. Why this "manager" didn't think of this in the beginning is beyond me. How she is a manager is easily questionable. All said in done, I'm disappointed in our Flagstaff Biglots.

Beautiful store with amazing employees I would 100% come here again. The employees clearly are…read moretrying their hardest even with being a smaller staffed yet high volume store.

Love this place! So many cute boutique shops, and everyone who works here is genuinely kind…read more I got sone earrings from a store on the 2nd floor, and a pink sweater from the store below.

My daughter and I went shopping here and we had such a delightful time! I can't explain it but the…read moreentire ambiance and vibe was so good. Every store had a unique fresh aura and experience. Overall, we both agreed it was definitely was more of a shopping atmosphere for female shopping though as it doesn't have much at all for men. We got stickers, chocolates, earrings and cute sweat pants! Such good variety of items. They also have bathrooms that are very clean.

Wonderful, clean shop with friendly people who are polite and helpful. Bought some amazing…read morebargains. Are they the cheapest? No. Do they have high quality? yes! Do the proceeds go to a good cause? Yes!

Great shop with a wonderful mission! The shop has a very nice selection of items. It is very…read moreclean. the items are priced well and the people are very friendly. It is a very nice shopping experience!

Nice big store. Lots of cute sweaters etc . Bummed that they didn't have any Dry bar shampoo or…read moreconditioner or mousse. Good selection of Joico. I did get some nice brown lip pencils I've been wanting. 6 for $7 so that's a great deal. They had a few Viktor Rolph, which I'll price check later. Love VR

I find myself in this store a few times a month. I absolutely love the house wear/cooking items I…read morecan find. I really love Rae Dunn and I have no idea why, but I can find some great pieces here for super low prices! I've found some great baking pans and some casserole dishes the past few visits. Their selection of Christmas items right now is amazing. So many great items to find still days before Christmas. There is always a good selection of clothes, all sizes for all categories. There's a minimal selection of shoe sizes in all categories. There are so many hygiene products and beauty products, so it really is a great store with a lot of neat items. However, there is an issue that needs to be rectified soon. Over the purse area in the store, there's a bad roof leak that has gotten worse over the past few years. They will leave buckets where it leaks through. I worry one day the roof will collapse on customers.

I would give 4.5 stars just because I wish this store sold more plus size clothing. I wanted to get…read morea costume for my bf who usually wears a 3x+ and is 6'4!!! Luckily, I found other things that worked perfectly and stuff for myself too. The prices are good for the product that you're getting, which is a quality piece that will last a really long time. The lovely woman behind the counter helped me look through several options and wasn't pushy. I didn't feel as if she was forcing my options on me, which allowed for me to consider and go back for what I want. She walked me out and make me feel excited about what I purchased. Thanks!

Fabulous shop, great pieces and owner was very sweet and helpful. Her outfit was great too! Wish I…read morecould have left with more pieces but it was close to clothing. Will definitely visit next time I'm in Flag!

What a great store to visit if you want to check out a variety of local souvenirs while you are in…read moreFlagstaff, Arizona. We ended up purchasing a whole bunch of items from the store, including sweatshirts and jars of unique jam, and it was hard not to keep finding more things to look at. The woman working as the cashier, who might also be the owner, was extremely nice and very friendly, which made the experience even more enjoyable. The inside of the store had a very nice and relaxing vibe. It felt welcoming and comfortable, making it easy to take your time browsing through all the different items. I really liked the wide variety of products the store had to offer. There were stickers, magnets, food items, kitchen appliances, and many other things you could bring home as souvenirs from Flagstaff. The selection made it easy to find something for everyone. I would definitely go back to this store the next time I visit the town.

The staff and owner are very friendly and knowledgeable about their stock. This is a great place…read morefor local artist merchandise. If you are buying something for a gift they will put it in a bag with tissue paper and a lovely ribbon.

I was here and the place was. Mess unorganized everywhere…read more I was looking at phone cases and the worker just burped without saying excuse me DISGUSTING

They only have 2 fitting rooms open later on in the evening at the front of the store. We came…read moretonight and there were 3 ppl in both the fitting rooms w way more than 5 items. 2 girls in one dressing room and 1 girl in another. There was a line forming w 5+ppl. We waited 30 mins to get into one. We told the cashiers about the issue and both the girls working said there was nothing they could do. Way to have a policy for 5 items and not enforcing it or not caring about other customers. Very rude and waste of time.

this store is amazing! the deals are unbelievable. they are friendly and understanding and the…read morebiggest plus they are honest. The furniture is beautiful for it being used. They offer financing, on a no credit check system. I bought a beautiful living room set for only 400.00 dollars. the store manager worked with me on the price and I was able afford it without killing my budget. If you need reasonable priced furnish er i would definitely check them out.

We came in to the store at 4:40 today. When we came in the employee told us "you have 20 minutes,…read moreor less". We understood that they close at 5, so we knew that we had a short time to shop but we were excited to come support this thrift store and ended up being treated so rudely! We enjoyed the selection of items and found somethings we were excited to purchase but the employee followed us around, turning off lights, and making us feel so unwelcome. I would probably return to shop because of the good selection and decent prices, but I would hope to treated a little more kindly.

One of only a few nonprofit Thrift Stores in the area. High end items for the cheapest price…read morearound. Plan to spend a relaxing time looking throughout the store and then make another pass because you will have missed something! The manager is extremely helpful and when I was checking out with over 10 items, I mentioned that I actually came in looking for a hiking pole. He went to the back and returned with a pole that had recently been donated. Best customer service ever!! I always find a bargain whenever I shop here!

They have a bit of everything at mostly fair prices. I live…read moresort of close so I go about once a month.

Always a nice find when I am traveling if I forget something i.e. toothbrush, floss, batteries,…read moreetc. Two locations on the west side.