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Ask the Community - Big Lots

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Designs West Home Furnishings

Designs West Home Furnishings

(15 reviews)

$$$

This store is an amazing local place! About two years ago I furnished 80% my house from this store…read more Delivery was great, customer service was also great. I appreciate how they have many styles of furniture that accommodate all budgets! I chose to go with solid wood, Amish made bedroom/dresser sets and an Ashley Furniture dining set. I haven't been in since (because my house is furnished) but I'm sure when I need an update of style I'll be back!

I wish to give this store a zero star rating. Or even negative if I could. I am so sorry my mother…read moredecided to do business with these people. I myself have experienced the worst, most mortifying customer service ever in my whole life, from the sales lady and a gentleman that works here. But I'm here to tell my moms story not mine: mom made her purchase before my experience. In February she paid almost $4000 for a set of couches that are sold cheaper elsewhere in the US. (too bad she didn't look elsewhere before she spent her money here!!!) she was told that our couches would be here by May. The due date came and went, no one from the store followed up with her or reached out. She called the store, herself, and was given a new due date for June 15; which it has came and went and we still haven't heard from these guys. They have poor customer service! no follow up! Do not spend your money here!!!!!!!!!!!!! We will never do business with these guys ever again!!!!!!! I also do not expect a reply to this from the owner, because that is how AWFUL their customer service is!!!!! I should stand in front of the store and warn all people from ever shopping there so they don't experience the same poor service we both did.

Big Lots - furniture - Updated May 2026

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