Quick and seamless customer service. The people who work here are amazing. Megan made our check in…read moreand check out process so enjoyable and SO quick. We just walked up, no appointment, and got a nice car for a few days. 10/10 recommend (give them a raise, Enterprise hq!)

my experience was 10/10 Staff were respectful & filled the…read moretires before we left after the initial inspection. I'm very pleased with this company & thankful for their assistance reserving a rental

Hertz should focus on enhancing safety and communication to ensure all their vehicles are safe for…read morecustomers. The vehicle I rented did not meet these standards. After I sent my photos, documentation, and email, they promised to respond within three days, but it's been over a week and I have not heard from them. I'll attach the email I sent. Dear Hertz Customer Relations, I am writing regarding a rental of a Jeep Compass from your Eugene Airport location, which I had continuously from March 8, 2026 through March 20, 2026, across multiple rental agreements and extensions, including Rental Agreement Number (RA #) 3293057. Vehicle: Jeep Compass 2.0 AWD Rental Location: Eugene Municipal Airport During this rental period, I experienced concerning issues with the vehicle's performance. On March 15, 2026, when I returned and entered into an extension of the rental, I specifically informed Hertz staff that the vehicle did not feel right when accelerating and handling, including a noticeable jerking sensation in the steering. I requested a different vehicle due to these concerns. I was advised that this behavior was normal and was told that similar vehicles perform the same way. It is possible they believed this was related to a driver-assist feature such as lane assist; however, I was still instructed to continue driving the same vehicle despite my concerns. On March 20, 2026, while driving to work, the vehicle suffered a tire failure, leaving me stranded and requiring roadside assistance and towing. The vehicle did not have a spare tire, only an inflator kit, and the sealant was ineffective due to the severity of the tire damage and exposed cords. Upon inspection, Les Schwab determined that the tires were unsafe, with significant inner wear and exposed cords due to alignment issues. I have documentation and photos confirming this condition. This indicates that the vehicle had a pre-existing safety issue and should not have been rented in this condition. Additionally, I had already reported abnormal performance prior to the failure and was instructed to continue driving the vehicle. As a direct result of this incident, I also lost a full day of work. I am a Federal Employee with a scheduled shift from 7:30 a.m. to 3:30 p.m., with a requirement to complete an eight-hour workday. Due to the breakdown, towing process, and subsequent vehicle replacement, I was unable to complete my scheduled hours and therefore lost income. Following this incident, Hertz replaced the vehicle with a Ram 2500 pickup truck. This replacement has significantly higher fuel consumption and created additional burdens, including the inability to park in my designated work parking garage, resulting in out-of-pocket parking expenses. At the time of the replacement, I expressed concern about the fuel cost and practicality of the truck. I was informed that it was the only vehicle available and was advised to return on Sunday to exchange it once more suitable vehicles became available. As a result of these circumstances, I am requesting the following: A full refund of the rental charges for the Jeep Compass from March 8, 2026 through March 20, 2026 A full refund of the rental charges for the Ram 2500 replacement vehicle provided following the breakdown Reimbursement for additional fuel costs incurred due to the replacement vehicle Reimbursement for parking expenses incurred as a result of the oversized replacement vehicle Additional compensation or rental credit reflecting the safety risk, inconvenience, lost income, and overall disruption caused I trusted Hertz to provide a safe and properly maintained vehicle. Being unknowingly placed in a vehicle with unsafe tires--especially after raising concerns--created a serious safety risk. I would appreciate a prompt review of this matter and a fair resolution. Sincerely,

ZERO STARS. I booked a car online with Hertz, received my confirmation, and even paid for an Uber…read more($25) from the airport to their location. When I got there, they told me they had no cars available. The employee claimed they "called me" -- they did not. Not only did they fail to provide the car I reserved, but they also offered zero help or support in resolving the situation. No alternatives, no effort to fix their mistake, nothing. Meanwhile, my rental is still showing as active in their system, even though they openly admitted they had no cars. Terrible customer service, zero accountability, and a complete waste of time and money. I'll never rent from Hertz again.

After being burned and left stranded by HERTZ .. Kendall came to the rescue!!! We were left…read morestranded in a parking lot on vacation by Hertz... and I got on my phone calling around to rental car companies. Hardly any were open and it was noon on a SATURDAY!? So I came across Kendall when searching and they were open and had cars/suv's available!! We chose a car because it was more affordable. The process was easy and glad they were there for us on our vacation. Thanks Kendall!!

Don't waste your time here, so worth going to the airport. Customer service is awful and they have…read morea huge attitude. Environment is super dry and almost sad. Super overpriced and they tack on a ton of tax.

made a reservation months ahead of the visit but still had to wait. the nissan was a good car with…read moregreat mileage and room. THEN we went to return it, the staff asked if i knew about the extra $200 charge since it was a one way rental. NOPE. i had my reservation and there wasn't the $200 extra charge. good try.

Normally National is great. This car smelt like smoke and the passenger seat had a burn mark on it…read more So, don't smoke if you rent a car! NOT COOL!

The guys truly brought the car to me. I received a rental…read morewhile my car was in the shop being worked on. I had the car a total of 11 days. Enterprise met me at the body shop. We did a quick walk around of the car and I was off with the car. Part way through, the change oil light came on. I called to ask what I should do and they checked in their system. I was told that Enterprise has to manually change the sensor when they change the oil. The gentleman that answered when I called looked in their computer system and told me I was good to drive the car. He checked the mileage for when it should be changed again. I was offered to switch cars if I wasn't comfortable with the change oil light on. The car was very clean and had no other issues. I was able to drop the car off at the body shop. No issues at all with Enterprise.

This was my 3rd time renting from this location. The staff is friendly, effectively efficient and…read morewell informed. The manager AJ is thoroughly helpful, hardworking and professional.

Over the past 3 years, I've rented cargo vans here 5 times. The prices cannot be beat - but the…read moreservice is even better. Renting is incredibly simple and the vehicles are in great condition and very reliable. The staff was helpful on the first visit but they really got to know me after so many visits. They have convenient hours and flexible drop-off arrangements.

We landed in Eugene to find that all the national rental companies were out of cars. Found Eugene…read moreVan and Car rental on Yelp and got their last car (a minivan). The service was friendly and the daily rate was good. I even left a backpack in the minivan after drop off and they mailed it back to me. Top notch service.

A gal pal and I flew to Eugene for a Memorial Day weekend getaway. Our pickup and dropoff here went…read moresmooth as butter. More importantly, we got a very clean and zippy small car (Mitsubishi Mirage) that took us to Florence and Terwilliger Hot Springs and back to Eugene on just one tank of gas. I chose Enterprise over slightly cheaper competitors due to their reputation for better customer service and I got exactly what I hoped for.

The staff here was a godsend! I can't help but say how grateful we were that they were able to…read moreaccommodate us! What happened was our plane arrived late and the Agent at the Avis counter ran out of cars and left for the evening. I booked a reservation and did not receive a notice that there were no cars. Us and another guy were stranded in the airport. Thankfully, an agent (or angel) approached us and said they have a car (Challenger) if we want it - YES! Checking out was easy and the guy next to me was getting his car too. Service was excellent and I would give it six stars if I could. Thank you Enterprise for going above and beyond our expectations!

Rented a car as a member of the "President's Circle". Your car is in space 20, Nope! Car was at…read morethe far end of the lot. Had not been cleaned, soft drink cans and bottles inside, dirty carpets etc. in a hurry, took it anyway. Some electronics only worked intermittently. Car died three days later. Wasted a day having it towed 50 miles so I could pick up a replacement car with 72,000 miles on the odometer. Bad brakes, bad tire pressure etc. Returned to Eugene airport, got a shrug from the rental desk attendant who asked for the keys. I'm going back to Hertz!

Do not rent a car from Eugene airport through Avis. The young manager dislikes older people and…read morewas incredibly rude and obnoxious. I traveled for 5 days, spent lots of money and was treated very badly. Save your money. There are nicer rental companies who still follow the old adage that the customer is always right!

So 4 months ago I reserved a van. I was quoted a van with passenger seats and a quote without…read morepassenger seats. I reserved a van without seats. I arrived and it had seats. (Without seats the price was 1/2 the price with seats. They offered to remove the seats. But management said no. So I wanted to cancel the rental. Not that easy apparently. To improve on this: have what was reserved at the time and place promised. They are trying to figure out how to cancel the rental. Yep they cancelled the rental but no confirmation. As of ye

Super easy to use. Pretty inexpensive too! Y'all so much! I love that I get to get a feel of a good…read morecar It's kind of like car shopping.

We pre-paid for & reserved an Intermediate car for an 11pm pick-up at Eugene Airport for 10 days…read more Our car was not there, instead we were given the option of a compact, electric or 'land mansion'. What is the point of reserving & prepaying for a vehicle when the Avis Eugene mngt doesn't honor it? We were told some nonsense about them expecting 200 cars 2 days after our pick-up date; which has no bearing on our situation. We will NEVER use Avis again since your reservation is meaningless. PS - the Preferred Avis customer ahead of us was in the same predicament, so not even their Preferred members are treated this way.

Large selections of cars. Concierge goes above and beyond to get the best possible car from the…read morewide selection of cars available.