I find myself in need of a rental car every once in awhile and therefore I have come to find this…read morebranch of Hertz incredibly convenient. They typically always can get you a car, even on short notice (who plans to have their car die and end up in the shop for a week at a time? Not this girl). I've tried calling other places first and they'll always give me the run around and make it feel like a hassle. What's a real prize is needing transportation and being given a hard time by a place that's supposed to be helping you out! Hertz isn't ever a hassle to work with. They don't keep you at the counter for very long during pick up or drop off. They are great at marking down known issues with a car before you drive away instead of hoping you don't notice and you bring it back to get stuck with a bill to fix it. The cars are well cleaned before they re-rent them, that's always a super big plus, nobody likes getting into that icky dirty post someone elses road trip, car. The prices are awesome, I was surprised at the affordability to rent for a week at a time. Note that it's usually a better deal to just go ahead and rent for a week than to do a few days. If you put in a reservation online, it's incredibly simple to pick up on your reservation date. No worries about lack of communication between the Hertz website and local store.

Fill out your own rental form. We said no to prepay fuel, brought it back full and was charged…read moreanyway. They filled out the form, video taped me signing. They said it happens all the time. I say BS! Contact me if they did this to you. They tried to charge us for rental as well. They get your card "incidentals" they didn't want to print me a receipt. Predatory practices minus stars if it was option

After being burned and left stranded by HERTZ .. Kendall came to the rescue!!! We were left…read morestranded in a parking lot on vacation by Hertz... and I got on my phone calling around to rental car companies. Hardly any were open and it was noon on a SATURDAY!? So I came across Kendall when searching and they were open and had cars/suv's available!! We chose a car because it was more affordable. The process was easy and glad they were there for us on our vacation. Thanks Kendall!!

Don't waste your time here, so worth going to the airport. Customer service is awful and they have…read morea huge attitude. Environment is super dry and almost sad. Super overpriced and they tack on a ton of tax.

I rented a Mazda for the 4th of July and had drove it to the hotel to park and the next day the car…read morebattery had died because the cars headlights did not turn off automatically, so I ended calling AAA And then try to jump start the car and it would turn on so I called national and told them what happened and they said they would transfer me to someone else which made Me wait 1and a half hours on the phone just to try to get a new car before the person saying sorry we can't transfer you goodbye. So I thought Today would be worth it and NO. They did answer the phone but I asked if they could drop it off because I couldn't get to rental place and they said that since I wasn't in a 50mil Radius They wouldn't be able to drop it off. NEVER RENT FROM THEM

made a reservation months ahead of the visit but still had to wait. the nissan was a good car with…read moregreat mileage and room. THEN we went to return it, the staff asked if i knew about the extra $200 charge since it was a one way rental. NOPE. i had my reservation and there wasn't the $200 extra charge. good try.

This was my 3rd time renting from this location. The staff is friendly, effectively efficient and…read morewell informed. The manager AJ is thoroughly helpful, hardworking and professional.

This location lies to their customers. Avoid them or you too may be liable for damages caused after…read moreyou return a vehicle. I used a truck from this location while my truck was being repaired in a body shop. When my truck was ready for pick up from the repair shop I called Enterprise on a Friday afternoon to see if I should return the rental to their lot or if I could leave it at the repair shop for them to pick up later. The Enterprise employee from this location told me on the phone I could leave the rental in the lot of the repair shop and they would come get it, AND they would state in their system I had "turned in the vehicle" and would no longer be responsible for it. So I left the rental in the repair lot, had the folks at the repair shop do a walk around of the rental to confirm there were no damages, got in to my own truck and drove away. I'll note there was an easy option to just drive the rental a couple miles down the road to return it to Enterprise directly if they had said that was protocol, or I could have done the swap on Monday to Enterprise. I was excited to get my truck back and get back to normal life so I opted to leave the rental and move along. The rental was retrieved 5 days later after an Enterprise employee drove past the repair shop and noticed the rental parked there. When they finally come to retrieve the truck there was damage to the back of the rental that was not there when I "turned it in". Enterprise does not keep a record of their phone conversations with customers so there was no proof of the conversation. This would have been a good one "for training purposes". I spoke with the manager about my frustration and he assured me this was not uncommon and he could clear things up. Enterprise held me liable for the damages. When I went to the lot to see the rental and the damages, the truck had already been sent with another customer so I was unable to see the damages myself. Apparently in the small print of the agreement, a renter is responsible for a vehicle until it is returned to an Enterprise lot. Ok, that makes sense, and I could have easily done that. BUT, when an employee says a rental can be left at a different lot, and a customer won't be responsible for the rental anymore, and Enterprise will come pick it up, don't believe the lie. You will be held responsible to the fine print of the agreement and be liable the damages.

Over the past 3 years, I've rented cargo vans here 5 times. The prices cannot be beat - but the…read moreservice is even better. Renting is incredibly simple and the vehicles are in great condition and very reliable. The staff was helpful on the first visit but they really got to know me after so many visits. They have convenient hours and flexible drop-off arrangements.

We landed in Eugene to find that all the national rental companies were out of cars. Found Eugene…read moreVan and Car rental on Yelp and got their last car (a minivan). The service was friendly and the daily rate was good. I even left a backpack in the minivan after drop off and they mailed it back to me. Top notch service.

The staff here was a godsend! I can't help but say how grateful we were that they were able to…read moreaccommodate us! What happened was our plane arrived late and the Agent at the Avis counter ran out of cars and left for the evening. I booked a reservation and did not receive a notice that there were no cars. Us and another guy were stranded in the airport. Thankfully, an agent (or angel) approached us and said they have a car (Challenger) if we want it - YES! Checking out was easy and the guy next to me was getting his car too. Service was excellent and I would give it six stars if I could. Thank you Enterprise for going above and beyond our expectations!

Worst enterprise location ever! No cars available ready to go after landing in this airport. I rent…read morecars all the time for work from this company and have never waited 45 mins for a rental car, cuz the kid said, "they need to be cleaned." Do not rent from this enterprise location.

Rented a car as a member of the "President's Circle". Your car is in space 20, Nope! Car was at…read morethe far end of the lot. Had not been cleaned, soft drink cans and bottles inside, dirty carpets etc. in a hurry, took it anyway. Some electronics only worked intermittently. Car died three days later. Wasted a day having it towed 50 miles so I could pick up a replacement car with 72,000 miles on the odometer. Bad brakes, bad tire pressure etc. Returned to Eugene airport, got a shrug from the rental desk attendant who asked for the keys. I'm going back to Hertz!

Do not rent a car from Eugene airport through Avis. The young manager dislikes older people and…read morewas incredibly rude and obnoxious. I traveled for 5 days, spent lots of money and was treated very badly. Save your money. There are nicer rental companies who still follow the old adage that the customer is always right!

So 4 months ago I reserved a van. I was quoted a van with passenger seats and a quote without…read morepassenger seats. I reserved a van without seats. I arrived and it had seats. (Without seats the price was 1/2 the price with seats. They offered to remove the seats. But management said no. So I wanted to cancel the rental. Not that easy apparently. To improve on this: have what was reserved at the time and place promised. They are trying to figure out how to cancel the rental. Yep they cancelled the rental but no confirmation. As of ye

Super easy to use. Pretty inexpensive too! Y'all so much! I love that I get to get a feel of a good…read morecar It's kind of like car shopping.