I have had two bad experiences with Big Lots since April 2024…read more 1. I bought a patio rug online and of course paid for it. When I got to the store to pick it up the manager instructed me to pay again at the counter. I explained I had already paid but he insisted. Said their system was down. I inserted my credit card and paid again. When I was at the store yesterday I asked to speak to the store manager regarding another issue and an assistant came up front instead and didnt know anything about my issue so I proceeded to request the store manager once again and once again he sent his assistant. His assistant said he was busy. Too busy to speak to a customer??? So my issue yesterday was that I purchased a mattress on 7/6/2024 at 1:45 pm during the store 1 day sale of 30% off. When I purchased this mattress I was told that for every $100 I spent I would receive a $10 coupon. I did receive a coupon for $20 off of $40! I was not told that I had to spend additional money to receive my coupon earned. I ended up having to walk over to the store manager myself to speak to him. I asked him why he didn't come speak to me initially and his response was he was busy trying to get back $1100 that he didn't have. Poor customer service? As I was speaking to him I brought up the issue about the rug and I would be safe in saying he was the store manager that helped me but of course he knew nothing about it. He went on to tell me that any purchase made online does NOT reflect in the store! What???? My suggestion is that the employees be trained and get a new Store Manager! I also noticed on my last two receipts dated 7/6/24, that Big Lots wants me to take a customer survey for a chance to win $1000. It goes on to say the sweepstakes ended on 6/22/24. Please explain I've been a devoted customer to Big Lots for years in Illinois and Florida and I'm really upset with the East Peoria, Illinois store. Sincerely, Vicki Grashoff customer: 6559053

This Big Lots in East Peoria has a great selection of household items! Good place to find last…read moreminute gifts, also. I like the wide aisles that have plenty of room to pass other shoppers without invading personal space. The store clerks are very friendly and helpful. One lady in particular, whose name is Cindy is an exceptional worker in the cashier lane. This lady made me aware of the discounts offered and coupons that are emailed to me monthly. I never had a cashier that let me in on the perks like Cindy. The other clerk that has been at Big Lots for several years is Joy; she knows her stuff. I go for her lane when it's not Cindy's day. I try to go through Cindy's lane when I have my Japanese aunt with me. She said she never had a store clerk that she understood. The furniture department is pretty quiet and peaceful. I tested out their mattress selection one day and fell asleep only to wake up to nobody knowing I had nodded off. I like the fact that the employees mind their own business and don't stalk and follow me around like I'm going to cause shenanigans or something. The layout is efficient, and assistance needed is minimal. Good place to get gifts or "a little something" to share with a friend. Overall, I think the shopping experience is stress free, and get in and out easily.. UNLESS it is SALE day! Go either early or late because all the grumpy women seem to shop on that day. I stop at the liquor store next door to fill up my mug, or Brass Key before shopping when it is SALE day. The whole routine is much better.

Found so many cool things and staff was super friendly and helpful! Nice variety in items from…read morevintage to handmaid. Even the cafe was great! Overall a really fun experience to shop and around and find some really unique gifts.

When I first moved to the area, I stopped into Two Sisters Warehouse as a customer, hoping to find…read moresome unique home décor. The moment I walked through the doors, I was amazed! The store is so much larger than it looks from the outside, and every booth has something different to discover. You can truly spend hours browsing all the beautiful home décor, vintage treasures, handmade items, and one-of-a-kind finds. After visiting, I knew this was a place I wanted to be part of. I reached out about becoming a vendor so I could showcase my hand-poured products, and from day one, the Two Sisters team made me feel so welcome. They took the time to sit down with me, explain everything, answer all of my questions, and even walk the store with me. Their kindness, encouragement, and genuine excitement made the entire process so easy. As a small business owner, having a place like Two Sisters Warehouse to display my handmade creations is such an incredible opportunity. Without them, it would be much more difficult to get my products in front of the community. They truly support local makers and small businesses, and it shows in everything they do. The atmosphere is warm, welcoming, and inspiring. The vendors are wonderful, the staff is incredibly friendly, and you can tell everyone works together to create a fun shopping experience. Whether you're looking for the perfect gift, decorating your home, or simply enjoying a day of browsing, there's always something new to discover. And did I mention the café? It's the perfect gathering spot to meet up with friends or family, catch up over coffee, enjoy a little girl talk, and treat yourself to one of their delicious sweet treats or the soup of the day. It makes the entire experience feel even more special and gives you one more reason to stay a little longer. I'm so grateful I found Two Sisters Warehouse--not only as a customer but now as a proud vendor. It has truly become one of my favorite places in town, and I can't recommend it enough. If you haven't visited yet, you're missing out on one of the area's true hidden gems!

Found some more tools here not bad if you can handle picking through some stuff. Staff is friendly…read moreas well. It is a little messy and I think they spend a little bit of time reorganizing things could be a lot better.

Bad karma at this place!! If I could review zero stars I would. Went out of my way to shop a local…read moresmall business and it was the most unprofessional experience I've had. I purchased a candle that didn't burn but overlooked it initially because it was a last minute selection and was inexpensive. I ordered a custom item they advertised, with a two week delivery period. Almost two months later I still have not received the item or a refund. I was initially told the "check is in the mail" over the weekend, then mailed on a Tuesday. The check never arrived. Avoid dealing with this store if you're looking for quality, integrity, or old fashioned customer service and business ethics.

I come into hobby lobby very often and Deana at the fabric counter is ALWAYS helpful and kind :)…read morethe fabric selection is a bit limited but I don't mind as it's all decent quality.

After a horrible experience with the Peoria Hobby Lobby, I am so glad I made the drive over to…read morePekin to have the rest of my projects done. This location is light years different from Peoria. The Pekin staff are super friendly, interested in your projects and really go out of their way to get you to the end result you want. They have the same deals and sales but you get customer service that is sooooo much better! I will never again waste my time at the Peoria store when I can make the quick jaunt over here and have my projects done with an actual smile in less than half the time!

Great selection of quality liquidated furniture at very reasonable prices. Owner was great to deal…read morewith, took the time to help me even though he was running a very busy store by himself. Even managed to arrange same-day delivery which I did not expect. Will definitely go back for future furniture needs.

Looking for a deal? Want decent furniture but not want to spend a lot of money? Are you okay coming…read moreinto the heart of Peoria to do your shopping? Then check out The Store. They have an odd assortment of furniture, rugs, and other home goods at great prices. Walk around the store and see what kind of deal you can find. Tell them you were referred by someone and they even throw in an additional discount. Totally not what I expected, nor would I have thought to go here, if not referred by one of my friends. Walked out with a couch and a glider for the front porch and didn't feel like I'd been taken for a ride or spent a small fortune.

This place is so great! They have so many unique items and they're priced so cheap!! One of my…read morefavorite places in Peoria!!!!

a little wait too ck out!!!!!not real bad though/the food are great pizza hot dogs are really…read morebig!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The staff is very friendly and very helpful willing to help me find stuff . They have ways to help…read moremembers when the store is busy

I have a catalogue order and it is not being processed because I can't get the code you are sending…read morebecause I don't have a mobile phone. Just a land line phone. Why can't you send the code to my e-mail address?

I order hot coffee and get barley warm. I hate cold coffee, I order hot, I expect HOT. Customers…read moredo not want coffee that's been setting there long enough to be almost completely cold. Second time this has happened at east peoria Target location. I've probably only been there 4 times. Next time I will drive down the street to Dunkins. I wish peoria understood some of us only like coffee hot, that's why we order it that way.