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    Dollar General

    4.5 (2 reviews)
    Closed 8:00 am - 10:00 pm

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    7 months ago

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    Walgreens

    Walgreens

    (21 reviews)

    $$

    The other day my wife and I stopped by the Walgreens pharmacy drive thru (McMinnville) to pick up…read moremy meds. The window gal was slow and when she finally sent us the meds thru their tube-shoot my wife pulled the basket out and all the contents fell on the ground. She had sent it upside down. My wife pushed the call button and explained to her that all the contents has fallen on the ground. She said "ok" and then giggled and said "have a nice day." She never apologized. Upon looking at our meds we noticed that the box that had our meds was very ruffled, almost crushed. We had our family in the car and were on a tight schedule so we chose to give a call back when we arrived at home later that day. My wife spoke with the pharmacist on floor at that time (Michelle), and explained what had happened and that there was no apology and that the box looked almost crushed. She asked if everything was ok with the meds. We said that it looks like it's ok, but we didn't know for sure. Now, usually when you call to complain about something that person is supposed to input this conversation into a database for reference. However, that was never done. And this is the Pharmacist. So much for due diligence. In retrospect, we should have just returned the damaged box and told them we would not accept it that way, but like I said, we had other things to attend to. Well, a few days later my wife went to use my medication and when she tried to use it, it was not working. It was definitely broken. Grrr... We drove back to the pharmacy and spoke with a very unemotional pharmacy tech (all of them seem to have worst attitude at the store) and she cut us off telling us to go to the next window and we could speak with the Pharmacist. Upon meeting with Mr. Congeniality (and I say that with the most sarcastic tone... his name is Nathan (he has a beard). Beware!), he had us wait for 20mins as he "looked into it." My wife finally went to see what the delay was and he said that he needed to review the cameras to basically make sure "WE" were not the ones who damaged the box/medication. ARE YOU F**KING KIDDING ME?!?!?! NONE of the medication was used and we didn't notice that it was broken until we pulled it out to use it a few days later. We said that the damage was NOT on us. Now why on earth would I damage my own medication??? Unbelievable!! A few mins later he called us up to the counter and said "I disagree". He basically was calling us liars! What a POS!!! He then explained that he was the one who dispensed the meds to us that day. So I then called him the one who was the liar as he should never had dispensed a physically damaged box like that. He said "well, wasn't damaged when I dispensed it." Un-freaking-believable!!! We should have just brought it back that same day. He was heartless, showed no emotion or empathy in any way and was extremely dismissive. This ordeal was horrible for my wife and I. I have used them for years and we will NEVER go the this Walgreens again. I would highly suggest that anyone think twice before using them as your pharmacy provider. I'm still so mad as I type this. I can usually let things go...but.... @#$%^&*.

    Not all the staff members are nice and the ones who are don't stay around for very long…read more Pharmacy wouldn't take my insurance. Newberg location had the things I was looking for but not the McMinnville one. Traveling is difficult for me right now and Newberg doesn't have any buses running in town. Just inbetween towns.

    Dollar General - discountstore - Updated May 2026

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