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    Dolittle's

    4.5 (6 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Dolittle's

    Bath and groom only

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    4 months ago

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    Ask the Community - Dolittle's

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    Pet Supplies Plus Goose Creek

    Pet Supplies Plus Goose Creek

    (49 reviews)

    When I moved to Goose Creek and needed a new groomer for my dog, I had a bunch of people recommend…read morePSP. I was a little wary, having heard stories about pet store groomers, but I trusted these opinions so I brought her in. From the very beginning, they listened to me while I explained how to handle my dog (she can be a diva) and they took me seriously. They would check in after each appointment, letting me know what went well and how quickly she was improving and getting more and more comfortable each time. There has been some turnover, but we have stuck with Bailey all along and it's been wonderful. My dog, who was very nervous about going to the groomer and needed to be drugged up in advance, now wags her tag in excitement when she realizes where we're going and drags me through the store to greet her friends in the grooming room. She jumps up on the half door and lets herself into the back room, settling right into her favorite kennel (that they leave open when she's scheduled)! The rest of the staff with whom I have interacted have also been wonderful. They come to recognize the regulars and will chat with you if they have a moment. It's really a positive experience and a wonderful place to go.

    WATCH THE VIDEO! Tell me how that makes you feel! Then Share. I had one of the worst customer…read moreservice experiences I've ever had at Pet Supplies Plus Goose Creek. This happened at the 208 St James Ave location on Saturday, May 16. I came in around 1:00 p.m. to use the self service dog bath station while running between errands. It should have been a quick and simple visit, but it turned into an extremely uncomfortable experience because of Sheldon, who I later found out was the store manager. From the moment I walked in, Sheldon had a rude, dismissive, and unpleasant attitude. At checkout, he gave me a receipt and told me I needed to give it to someone in the back. When I walked to the bathing area, there was no one there to check the receipt, explain anything, or assist. The self service dog wash area was dirty and not well maintained. There were 2 bath stations, and the area did not look properly cleaned. The dryer also was not working properly, which is a major problem when someone is paying to use a self service dog bath. When I asked how I was supposed to dry my dog, Sheldon handed me a towel and said he doesn't really go back there and didn't know. I also asked if they had a rubber scrubber or bathing brush available because many self service dog wash stations provide something to help wash through the dog's coat properly. I was told to just use my hands. A groomer came over and said they use their hands as well. I understand some dogs may have sensitive skin, but if basic bathing tools are not provided, staff should be able to explain that professionally instead of making the customer feel like they are being difficult for asking. The worst part was Sheldon's behavior. Instead of handling a simple customer concern calmly, he became rude, dismissive, and started cursing. The altercation happened around 1:14 p.m. When I began recording because of how uncomfortable and unprofessional the interaction became, he claimed that I cursed at him, which I did not. I tried to speak to him calmly, and when I said "my friend," he responded, "I'm not your friend," and walked away. That type of behavior is unacceptable from any employee, but it is especially unacceptable from someone in a management position. A manager should set the tone for the store, speak to customers professionally, de escalate concerns, and help solve problems. Sheldon did the complete opposite. I do want to say that Colin was polite, professional, and friendly. After Sheldon left, Colin tried to speak with me and apologize on behalf of the manager. His communication felt appropriate for a pet friendly, family environment, and he handled himself well. Everyone else in the store seemed friendly, which makes this even more disappointing. One person's conduct completely ruined the entire experience. I also noticed another recent Google review from a customer raising concerns about the self service dog wash area, including safety concerns with the setup. Based on my experience, it seems like the dog wash area may need serious review from ownership and corporate. I left the store around 1:29 p.m. and later submitted a complaint to the owner contact provided to me by a female manager at the store. I will not be returning to this location. The self service dog wash area was dirty, the dryer was not working properly, the support was poor, and the store manager's behavior was completely unacceptable. This location needs serious attention from ownership and corporate.

    Dolittle's - petstore - Updated May 2026

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