So normally I wouldn't even bother writing a review, but i think after being a customer of Elite Nails for 8 years with hit or miss service on a regular basis and finally the WORST SERVICE EVER actually merits an explanation and detailed account.
Who doesn't love getting their nails done?? I know I do, or at least I used to, I need to find a new spot after 8 years of loyal business. I've finally surrendered to the fact that Kim the owner seriously lacks the fundamental customer service skills it takes to run a business, I knew it before but today was the final straw, I quit!!
I took my 4 year old daughter in, my mother, my best friend, and her 4 year old daughter in, yeah, we didn't have appointments, but it's never been a problem in the past. Sure Kim pisses and moans about it, but honestly, I've had to wait nearly every time I've had an appointment anyway, so it really makes no difference other than proper complaining rights this time on Kim's part which she verbally exercised.
So of course we have to wait, we all expected that. My friend wanted a pedi, she went first, my mom, a regular mani, and a quick hair cut by Rosie. The babies got a quickie polish, and me, well, i'm still waiting, and waiting, and waiting, for a pedi and a gel mani.
You'd think they do me first, since I have the more difficult finger nail task, soaking and scrapping off gel polish, nope. I'm not upset that I didn't go first, however it might have made more sense in a practical manner. I finally get a pedi, however it was cut short and left unfinished because an appointment customer walked in, really?? Really?? You've got to be kidding!! The promise of finishing my toes was made, but it never happened.
Then I am sat down for a mani, by Susan, not my favorite, but hey, I didn't have an appointment, beggars can't be choosers. (Britney is my usual, but she was unavailable.) So Susan begins, by this time my entire group is done, but hey it can't take that long, right? Wrong! Seemingly impossible to communicate with Susan, I wanted a really short cut, I also don't like sharp square edges, again, seemingly impossible to communicate these easy wishes, she actually had me cut my own freaking finger nails, wow!! Color, no, sorry not available! We don't have sparkles like that, uuummm, really, I know you do, I've been coming here for YEARS!!!
So of course at this point the surlier comments are dispatched by Susan, "you need to hurry, I have other customers, you take too long." At this point I'm done, my entire party wants to leave and so do I. I stand up and say "I have to go, this isn't working out, let me pay, let me go" I have no polish on my nails, they are not properly manicured, my toes are not done and we have been in the store for 2.5 hrs!!!
"What the problem" asks Kim, I tell her, she says "you come back Monday, we finish, you didn't have appointment, what you expect?" How about some freaking common courtesy Kim? Kindness? Compassion? How about some professionalism??
Over the years there have been many other incidents, all of course with surlier, rude comments, but I just brushed them by the wayside, I really like my nail girl, she was worth enduring the nonsense of Kim the owner. Even when their credit card machine went on the blink and charged my bank card 3 times for one transaction($150 vs $50) which happened on 2 separate occasions I stuck by them, it eventually got resolved, but today I've had it.
Oh, and the woman who service my best friend launched several rude comments at her directly, as well as at here 4 year old daughter, directly! So uncalled for, so unprofessional I can't even begin to understand. If you say yes to walk-ins, don't berate and bereave them for coming in and bringing you business, especially if they are long time customers.
I'm done, I'm NEVER going back, EVER!! read more