I visited Sunday and had a great experience with the front desk. The receptionist was friendly and…read moremade conversation while I was waiting, which made the visit more enjoyable. She seemed newer, as I hadn't seen her before, but she was very helpful and sweet. One thing I noticed was that my cousin appointment seemed to take longer than usual. Other than that, the overall experience was pleasant.

I've been a long time customer of EWC. I don't normally go out of the way to write a bad review but…read morethis was just a poor experience at front desk. I lived all over the bay area and southern california this past decade and loved them. Today's experience with the front desk reception is the final nail in the coffin for me to stop being a return customer. I saw there's plenty of small wax businesses with high reviews and for less than what EWC is charging. I never thought to look elsewhere because i was loyal to the brand. I didn't realize i was overpaying! first red flag was being asked if i completed my pre-wax survey and that it should be in my email in what felt like a rude tone. my waxer then came out and was ready for me and the receptionist held me from going until answering the questions - i get it that's fine but being held back from my appt has never happened to me before. my waxer was wonderful! a great experience. i don't want to minimize that the waxers are great there. afterwards the receptionist asked me to charge my card, i said the last 4 digits and normally that's not a problem and the last 2 times i was there at this location it worked fine. but for some reason, now the payment wasn't going through. we think it's the zip code and i ask is there a way i can just pay and update all that at a later time - i am so used to just being able to leave right after that i ended up being late to another appointment having to tap my phone and card several times and each time the machine stated approve but their systems said failed. i check my bank statement and there were 5 charges to my card - all the same amount. i hold up my phone to show them. this is now ~$700 in held pending transaction funds going into the weekend - its was 4pm on friday and banks close over the weekend. i honestly don't understand why i couldn't just tap a credit card like any normal transaction and be on my way - the woman at the reception really had me staying back asking me for my whole address to update instead of just letting me pay and leave! )-: ADVICE: Do not keep tapping your payment method when updating info or if they tell you the charge isn't going through, just ask to pay normally like at any other merchant as a one time charge. i really wish i advocated more when it didn't feel right to be tapping my payment so many times and seeing APPROVED across the payment machine. my appointment was at 3:30pm i was out at about 4pm on friday, may 15. there was only one receptionist at the front at the time. i didn't recognize her so maybe she was new but this experience just really tipped it all over for me. there's a lot of waxers in the area! i advise looking around before deciding on a large chain that has some customer service quality issues. EDIT: yes i have challenged the charges on my bank app already - i just don't have the time to call before lines close for the weekend and the experience over all with the higher prices made it feel like value didn't match spend.

I can't say enough great things about this business!…read more I had an amazing experience at Lady Business! The place is super easy to find and has plenty of parking, which already made the visit stress-free. Inside, the studio is clean, relaxing, and very well kept and the building has a cozy waiting area. Heather was incredibly professional, gentle, and detail-oriented--she made the whole process quick and so comfortable. She explained everything clearly and used high-quality hard wax that left my skin smooth with zero irritation. I'm super sensitive to heat so she took the extra time to cool it down before applying which is so appreciated!! The pricing is fair, and the results are flawless. I'm definitely coming back and highly recommend this studio to anyone looking for a convenient, comfortable, and overall excellent waxing experience! If you're thinking about booking - just do it, you won't be disappointed!

Been going to Heather forever! And I freaking love her. I always get a Brazilian and occasionally a…read morechin wax, but it so good every single time. It's a cute private studio, and she just moved locations so go see my girl Heather. Holidays are coming up if you know what I mean she'll get you right!

Been going to this location since the beginning of this year and I'm pleased to say I have yet to…read morebe disappointed with their service. Amanda always makes sure I'm comfortable, and is an absolute joy to be around. She manages to keep your mind occupied with fun and humorous banter, while waxing with the professionalism of a medical practitioner. She makes the entire process easy and less daunting than it would be otherwise and I can't recommend her enough for all your waxing needs. As someone with male parts, this place is very accommodating and transparent about the entire process and has me feeling comfortable and relaxed during every session. I encourage anyone interested to give them a try! Even if it's your first time or your fifth time, you'll find very little fault with this place in my opinion.

This is located on Willow Glen. I came here for an underarm waxing, and it was a great experience!…read moreThey were quick, kind, and very professional. They made sure the whole procedure was sanitary. I would definitely recommend this place to my friend and to anyone. Also, I will note that this was my first time doing this. I heard it was supposed to hurt but it was so quick I did not even feel pain. Service: Everyone was friendly and professional. Parking: Right by a parking garage that has free parking yay!

Teresa is the best! She's been taking care of my skin for several years. Pamper yourself with a…read morenice facial, plus she's a waxing pro.

I've been looking for a new place to get a bikini wax and although I didn't get it on my first try…read morehere, I can say that Teresa is literally a goddess. I decided to get my eyebrows done first to test the vibe and Teresa not only was knowledgeable about my eyebrow shape and what I wanted, but she took her time and explained the whole pRocess. I can testify That the process was not painful and I was actually so relaxed getting my brows done I could've napped. You can tell how passionate she is and how she loves to make people feel amazing! She is also super dope to chat with. Looking forward to a Brazilian in a few weeks!

Amazing haircut, she was nice, and very welcoming. Haircut was relatively quick overall 10/10read more

Tiffany is the best! I have been going to her for waxing for over 6 years! Her work and…read moreprofessionalism is outstanding. She takes her time to understand your needs and exceeds them. The waxing process itself is so quick, clean, and her attention to detail shows the years of skill she has. Best waxer in the Bay Area.

I had the best spray tan experience with Carly and couldn't be happier with the results. My tan…read morecame out flawless--natural-looking, even, and completely streak-free. No orange tones at all! It dried quickly, lasted beautifully, and faded evenly. I received so many compliments and felt glowing for days. Thank you Carly

I've been coming here for a few years now since I ditched European wax center! Honestly the best…read moredecision I've ever made. All the ladies here are extreme personable and make you feel comfortable! My most recent waxer was Jenna and she was extremely thorough with my Brazilian and half leg wax. Plus, the vibe is always welcoming. 10/10 recommend'

Reasonably priced salon. I got a pedicure with a French tip. With tip it was $45 which I think is…read morefair. I scheduled with Sandy. I like how this salon is smaller more intimate. I met up with a friend and it felt like we had the salon to ourselves. I had Sandy and she was great. I like the basic pedicure and it's in budget. I also like how I can reserve an appointment online easily.

I came here because of all the good Yelp reviews and after my experience today I have to add to…read moretheir positive reviews. I had an ultimate mani and pedi from Kathy and Sandy and I would say it is one of the best I've had. Both we very meticulous and asks several times if everything felt ok and confirmed what I wanted as far as shape and color before continuing. The massage for both hands and feet were amazing and even had a shoulder massage. It will be my new go to for mani and pedi. Pleasant staff, clean facility and great service.

Love them! I came in wanting a pedicure and indecisive on my nails but Tina recommended me to get…read moregel x for a natural look and I don't regret it. They're thin and natural looking. Toan did my pedicure and Tina did my nails. They both put attention to detail and have great service. Theyre very professional and know what they're doing. Definitely would come again.

First time coming, basic gel pedicure by Tina. I'm sensitive and she was very gentle. Lee did such…read morea great job with my mom and Candy did French tips on my daughter that looked super cute! Very clean, air conditioned, and no pressure. Also, easy parking!