If I could I would give this establishment no stars. I left my toy poodle with them for a 10 day…read moreperiod while I was out of the country. I called them multiple times and texted with the staff to ensure that he was doing alright. I was told that he was "sad", but that he was doing fine and was alright." I retained the text messages to prove this. I left an emergency contact who was my nephew in the event he did not do well or became ill during his stay. My emergency contact was never called. When my husband and I picked him up, he was scared, confused, very dirty and seemed very dazed. I asked if they used any sedation on him and I was told "no" by the owner who identified himself as Tom. (this conversation was done through email) He told me that my dog was not a good fit for the facility. He told me he stayed in his kennel/suite and he had to be hand fed. He told me that his staff tried to clean him after his "accidents". My dog is perfectly trained and has never had accidents. We recently moved back to Rochester, NY from another state. In our previous state he was boarded multiple times and was enrolled in daycare. He NEVER had any issues at any prior establishment and was always returned calm, clean and happy. I feel responsible in some ways because I never was shown the facility beyond the front desk. Although the website has a photo of an outside area, when we picked him up and drove to the back of the building, there was no outdoor space or fenced in play area of any sort. I do not understand why they would have allowed my dog to suffer like that for 10 days without contacting me or my emergency contact. the only reason I can think of is that they wanted their full 10 day fee of $545. I would never leave my pet with this establishment.

Don't let the small playing space fool you! This is all day play! Has poop bag and trash can for…read moreyou in the grass area next to building. Super competent staff, remembers you by your pet's name. Any special needs for your pet, they also know. No doggy cam but outside the building g does have security cam. Easy drop off and pickup, very efficient. Has packages and weekend special. Quickly cleans up mess when you see accidents. Has super comfy beds for dogs to sleep on all day. They are expanding to a bigger building, can't wait! I only wish there are more locations and they expand out to other parts of western/ central New York!

Keep getting bad reports for a barking working dog playing ball. Yeah Mr. personality behind the…read morecounter at the end of the day is less than ideal.

I've never taken any of my dogs to daycare before. Always worried something would happen when not…read moreon my watch and working in the industry know the horror stories. (I'm a dog groomer). But since day one I have had no complaints about this place. My dog gets SO excited she doesn't even look back at me. She's never come home hurt or sick. She comes home and sleeps like a baby! I will say some of the "older" front desk folks come off a little standoffish but I think that's just their personalities. I just know Being a groomer I'm always really excited to talk to my dogs owners and about their dogs. But again lovely place!

We have a rescue dog with some significant behavioral issues from prior abuse and neglect. After…read morebeing turned away by the very rescue group we adopted her from, and a very negative consultation from one trainer, we found Michael which was a true blessing. Our dog Olive completed a board and train with Michael in his home. This has made such huge difference in the issues she was having. We now have a great foundation and the tools to build upon her success. We would 100% recommend his training services, and we plan on using his amazing new boarding services as well.

Mike was very professional and attentive when it came to communicating. While on my week and a half…read morevacation Mike sent photos and video of my 12 year old American Eskimo. He treated him as if he was one of his own. Milo has some health issues and Mike made me feel very comfortable knowing he was in good hands. When we picked up Milo I honestly don't think Milo was to come home with us, that's how much he loved Mike. Anytime I go away for a long period of time I will definitely make the 2 hour drive to have Mike watch my pup. Highly recommend!!!

Knowledgeable, learn understand and meet needs of dogs AND their owners. Lisa if the best!!read more

We loved taking our dog here for the basic skills class. The information we gained has been very…read morehelpful and it was amazing to see our dog's transformation with the class and see how she became so much more comfortable with the other dogs in the class as well. I am incredibly grateful for this experience and we will plan to take our dog to the intermediate class as well.

Our dog absolutely loves going to WAGS! She is always exhausted after a day at daycare, so I know…read moreshe's getting tons of exercise. Other daycares crate your dog during the day and only let them out periodically, WAGS doesn't do that. Our dog is able to run around and play with her friends all day. If you want your dog to be crated for a nap or you would like them to be fed lunch, they will accommodate that as well. They have both indoor and outdoor play-areas, with mini playgrounds for the dogs, and pools in the summer. They also have comfy couches for dogs to relax on when the need a little R&R. They post a lot of photos on Facebook, and do cute events during the year too (if you take your dog to WAGS you are guaranteed a ton of adorable pet photos). The staff is great as well, my partner and I definitely trust that they're taking the best care of our dog. I can't say enough good things about WAGS !

The following is a letter/feedback we sent to Wags Dog Club after our dog was injured within their…read morecare. In reply to our letter, Wags responded questioning if the injury even occurred on their property. To the staff and management of Wags Dog Club , In the last few months since Merlin's injury that occurred while under your supervision, we've stressed over and analyzed all avenues to which has led to us sending this letter to you and your team. As many of you are pet owners, we know that the last call you'd ever want to receive would be like the one you gave on January 5th. My husband and I would like to think that since Merlin started attending your daycare that we as pet owners were laid back and didn't ask too much from your staff. We didn't push back when we paid for his nails to be trimmed, only to see that they weren't. We can count more than a handful of times repeatedly asking if his nails had been trimmed and we were assured they were, even though you could see that not even the tips of the nails had been touched. We didn't push back the time Merlin came home with teeth marks on his abdomen. You said you didn't notice, so we took your word for it. We weren't upset when Merlin came down with a slight case of kennel cough. Even if that meant your team wasn't cleaning properly. That's why we keep our pets vaccinated, right? The pictures you took of him dressed up for special events/holiday, where you could tell the staff hastily threw the outfits on him and his face was always covered in gunk. We never complained and always paid for each picture. We also didn't complain the time your staff brought the wrong dog out to our car. Even after telling the staff that it was the wrong dog, and them insisting they gave us the correct dog, we still trusted you and your team. With all of that being said, when you called on us January 5th to tell us there was an incident and Merlin would need to be seen by a vet, we would have assumed you would have been honest with us. We would have assumed that you and your staff even if Merlin wasn't one of your favorite dogs would have followed up to see how he was doing. Instead, between your understating how severe his wound was (saying he had a gash did not begin to encompass the gravity of the situation), to telling us that you have no idea how he was hurt, and that he never cried out in pain, make your actions even more disconcerting. The fact that it's a lie you were comfortable telling us, shows that we 100% misplaced our trust in your staff. By you telling us that you have no idea how Merlin was injured tells us that you were not supervising the dogs. Which would make us wonder, how long did our pet run around with a hole in his shoulder? The thing is, there would have been blood, even if Merlin had managed to get caught on some sort of equipment, the hole on his back would have bled a lot. There is no way that someone was randomly petting him and just happened to notice he had a wound large enough to need stitches and a drainage tube. But we know as well as you, that the injury came from another dog. Besides his larger wound you could see where the other dog's teeth scraped his skin. Truthfully, had Wags been upfront about the incident, telling us that "Dog B" attacked Merlin, the only thing that would've changed is we would have asked moving forward to no longer place Merlin in that group and to keep him and the other dog apart. We get it, this is something that could have happened in our own backyard. What we don't get is why you weren't honest. Or that no one from your staff ever called to check on him. Which further showed us that our beloved pet was only a number to you and we cannot trust you. My husband and I are all for helping small/locally owned businesses (one of the reasons we loved sending Merlin to your daycare) and we understand that leaving bad reviews can be detrimental to small businesses, much like yours. But as the months have gone by and we've had a lot of time to reflect on the situation we decided to send you a letter to let you know just how much your lack of care affected us. Because of this, we will be sharing our story/feedback with others, for anyone that is interested to know what type of business ethics you uphold.

Today I took my six-year-old golden retriever(Barney)to the dog spaw for his first visit. I could…read morenot be more pleased with the result. I will be sure to return for his next grooming. I would not hesitate to recommend The Dog Spaw to anybody who wants the best for their furry friend. Sam Ruggieri

Our dog Noah loves going to get groomed here. He always looks great afterward and he's always…read morehappy. He doesn't like to be brushed at home, so this is a big deal to us.

We have used their boarding services several times for our dog and we have been happy with the…read morequality of service. The daily cost for overnight boarding is $45. The customer service is excellent and the place is clean. I recommend this place for boarding dogs.

We have had all around great experiences at Bad Dog, super nice people and cute cuts for my doodle!…read moreAnd booking online is a huge plus!

This place is so wonderful with my pup. They do such a great job with the grooming and are very…read moreaccommodating.