2024: This business is not Bow Wow bathhouse any longer - new name and no longer provides grooming…read moreservices , only boarding & training

LOVE BOW WOW! Our dog loves being there. The staff are such amazing dog lovers and give so much…read moreaffection as well as excellent overall care. We are regulars for several years now and are very happy.

Beyond grateful for this place. I cannot say enough about how Faye and her team brighten the lives…read moreof the dogs who stay at her fabulous "camp." I trust them with my precious companion on every level, from safety to love...I honestly feel bad picking my dog up--and he never looks back when I drop him off...Sad for me, happy for him LOL. Faye and team--you are a treasure!!

As the story goes:…read more Once upon a time there was a breeder of Champion Rhodesian Ridgebacks that go by the business name of Shabani, located in northern New Hampshire. A litter of eleven came one day to the said breeder and all the puppies found happy and loving homes, or so was the hope. The largest of these little bundles of joy, standing tall above his litter mates was a leggy, confident young male named Stormageddon. With no big dog experience, a well intentioned airline pilot purchased the young buck and off they went only to find out that special dogs need special training and attention. In the midst of this, there was a court battle a brewing between Stormageddons parents owners. Stormageddons father Johnny, a multiple winner of championships and number seven Rhodesian in the country and Athena, his mother. Athena's keeper's were not of the moral fabrics that should keep fish, let alone championship Ridgebacks but I digress. After a few new attempts at ownerships of this stalwart young lad, a good fit just was not on the radar, yet the court battle raged on for ultimate ownership of Storm ---- un-benonced to his young eyes, his forever home -- a place of safety and stability was now so near. You see young Billy, there is justice in the world. And with the tireless efforts of a few amazing women, the ownership passed to a man from NYC with a older alpha female, a Rhodesian Putt bull mix who adopted young Stormageddon as if he were her own. Now living in a beautiful home in Forest Hills as one big happy family, each with their own room, (but they rather both sleep in mine, on my bed) I shout out from the highest mountain tops --- words of praise and thanks to all of the good ones, the ones who put my loving boys needs first as a living, breathing animal with feelings and emotions and not just an object. With that I say "Cheers" to The Dog House at Working K9 services for their undying desire to help the process along the way and the efforts undertaken to see this harmonious transition take place.

We are SO glad we found Hickory Hill! They watched our very anxious rescue for over a week and were…read moreso very patient and kind. Noreen and Stu worked with our pup over the stay slowly making her feel comfortable and by the end she was clearly cozy with both of them. Noreen also sent us lots of updates giving us peace of mind. I truly can't imagine a better place to board your dog. They clearly love and understand dogs and are willing to put in the work to make sure your dog is comfortable. I HIGHLY recommend!

We have two German Shepherds who are very high energy, and a lot for most people to handle. They…read morehad never been boarded before prior to their stay at Hickory Hill. We boarded the two dogs for 11 days in the "Westminster Suites"- half indoor, half outdoor. You had the option to book walks and playtime for extra fees, which we did a 2 mile walk plus playtime each day. Our bill ended up being $1150 (credit, debit, cash, or check accepted). There was also the option for the dogs to be groomed before pick up, and for the staff to drop off or pick up your dog at home, if you lived close enough. The staff was very friendly and reassuring. I met with the female owner when dropping the dogs off and she took time to answer my questions and then ask some of her own. She helped me walk the two dogs to their kennel and showed me where they would be staying. I brought some toys and bedding for them and she went through each with me to see what they could have unsupervised and what to take away if need be. They sent photos of the two dogs throughout the week and provided little tidbits of how the dogs were doing. When I went to pick the dogs up, both owners and (I'm assuming) their daughter or a helper chatted with me for a while and told me all about the dogs' stay. To my surprise, they all said the dogs had a great time and were very fun to play with and walk. They told me stories about their interactions with the dogs. Like I mentioned, my two dogs are a lot to handle and very high energy. So it was a giant relief to know that the owners actually enjoyed them. From what they said, and how comfortable the dogs were around them, it was clear that the dogs did just fine in their care. My experience with Hickory Hill Kennel was seamless. I was very nervous about boarding the dogs, but knowing they were in such great hands during their stay is worth every penny to me. I would definitely recommend this business! Pricy, but you get what you pay for. We will be returning here!

I adore this vet. They understood that my dog is a tough patient and are helpful and able to handle…read morehis loud voice and anxiety. I appreciate their skill and they even iffered to help him get iver his fear with drive by oeanut butter treats whenever we are in the neighborhood.

They all were so nice with my dog and I couldn't have been happier with them. Very informative and…read morecaring staff.

I brought my cat for care at Dr. Cotter's. This was, without question, the worst experience I have…read moreever had--not only with a business owner, but with any individual I have encountered. After reading the numerous reviews on Google, Yelp, and other platforms, it is clear that my experience was not unique. Dr. Cotter's wife was exceptionally unprofessional, confrontational, and difficult to interact with. Her behavior was so extreme that it left a lasting negative impression and made the entire experience unnecessarily stressful. She is certifiably crazy!

Best vet I've ever had in the 45 years I've had pets and run a cat rescue in NYC. Dr. Cotter…read moreprovided medical services for hundreds of cats for my rescue organization since I first met him back in the late 80s/early 90s when he was Medical Director at Humane Society of New York. For more than 20 years, he was our go-to vet. His intuition, skill and kindness toward rescuers was unmatched. Dr. Cotter left NYC to open a practice in Massachusetts in 2016, and it's been very difficult these last 9 years in trying to achieve the same level of trust in another NYC-based vet. There are good vets but Dr. Cotter surpassed them all on every level.

The staff at this office are amazing, responsive and patient. A lot of times when people go to the…read morevet they're not happy, stressed about their pet, expecting the worst and hoping for the best. They know we don't always hear what we want to hear and we have to process our emotions. The staff at PVVH seem to understand and attempt to help us process our feelings the best that they can. Unfortunately we tend to lash out due to our feeling overwhelmed. Kudos to them. As for Dr underwood, fortunately she is direct, not always liked for that reason, but there will never be any guesswork on where you or your pet stand! I for one appreciate her honesty and commitment to her animals. We love you Dr Underwood!!! Another one of your happy clients!

tl;dr - They were…read morefrequently telling me inconsistent things, and when they made mistakes, they didn't apologize, let alone acknowledge those mistakes - they were assholes. ** I'm new to the area and called about boarding my small dog while I headed to a silent meditation course. The first reception person I spoke to (whose name I didn't get) was nice. She told me the dates I needed would work, and that all I had to do was drop off a fecal sample. I did that the next morning, to a reception person called Elizabeth. She told me the cost was $30, which had not been mentioned before. It wasn't cool that this (seemingly way too high) fee had not been mentioned, particularly when paying it doesn't confirm booking, and they were not offering a record of these test results. But I needed a place for my pup to stay (and I'd already collected the shit and driven it over), so I paid it. I also sent over vaccination records. Elizabeth left a voicemail to say the fecal test was negative, which was good, but that my dog's Bordetella record was missing. I had thought it was included, but I misremembered what it was called (my dog has a pet passport from Europe which is in Italian). Elizabeth had a habit of replying with the word 'Correct' in this kind of authoritative way, even when the thing in question was not. She did this on our call, and I overheard it in the office when she was speaking to another customer. So I called around a bunch to try and confirm a Bordetella shot, and eventually found a nice vet who could do it. I called Pioneer Valley back to ask if I could confirm the dates for boarding now that the Bordetella shot was scheduled. This time I got Linda, who at least wasn't rude, but the call took forever. She told me Bordetella was there, but distemper was missing. Getting this information took something like 25 minutes. I mentioned a couple times that Elizabeth had told me the opposite the day before, explicitly confirming distemper was there. I knew my dog had had the distemper shot previously, so I confirmed with Linda that they offered it at their facility, and that he could get it and still board there assuming he had had the shot previously (so therefore did not need the booster). Linda told me this was fine. I found the record quickly and sent it over, and someone named Alyssa called back. Alyssa was a dick. She was rude as hell as she told me the vaccine record I had provided wouldn't work (there is definitely a nice, professional way to do this). She made me re-confirm the boarding dates I had requested for something like the 5th time, only to once again tell me they couldn't take him. I told her Linda had confirmed for me that they could do distemper maybe 15 minutes before. Alyssa said they couldn't get him in for this because "they were booked until August, and he would need a full checkup BY LAW." Emphasis hers. There was no apology for their terrible internal communication, and their even worse treatment of me as a customer, and as a human being. I want my $30 back. Don't go to a place like this where they're incompetent and they treat people poorly. There are other super nice, knowledgable vets (Shelburne Falls Vet Hospital is one!) minutes away.

Everyone working there cares about your pet. They're knowledgeable, capable, and if someone else…read morecan provide more specialized or intensive care they'll refer you to them. Dr. Sansoucy and her staff have consistently provided support for my elderly cats' myriad and emergent health issues. I can't say enough about their personal level of care and how they remember and love my cats (yup, I heard you talking in the back room!). They'll walk you through every procedure as well as the benefits, risks, and costs. Hampshire Veterinary Hospital has repeatedly proven themselves to have my pets' best interests at heart. They're my first stop for all my current animals and they'll continue to be so in the future. Thanks for all you do and for the card.. you know enough about me to know which pets I mean and which card I mean just by my first name. That's a ringing endorsement, by the way. I'm not special, they just treat my cats like I am.

Always super kind and empathetic. Prices are super reasonable because they actually care about…read moreproviding care and not just filling their pockets. Other vets, take notes!

Welcoming and friendly owner. Animals are very well cared for. Unique items for sale. Will…read moredefinitely come back!

Nick is a knowledgeable clerk who has been there forever. Their selection varies by the time of the…read moremonth but that's not a gripe because that's generally how a small business functions. My only gripe is the prices are a little steep, fish that usually cost $3-$4 in a chain store are roughly double here. To counter that, you ultimately pay for quality so it balances out.