Dr. Galusha's approach to my senior cat's advancing kidney issues was holistic and conservative. We…read morelooked at her labs but also at her as a "person" (for lack of a better word) and came up with a plan that was in her best interest. I'm grateful to Dr. Galusha and the staff for their care.

Dr Tim is a caring and compassionate. When my tiny chihuahua was mauled and had a bloody wound on…read morehis cheek, Dr. Galusha met us in the parking lot and had him stitched up in a flash. Responsive, caring and compassionate. Also very willing to communicate and learn from his clientele. Lovely staff.

I made an appointment for my dog to receive her Rabies, Kennel Cough, and Distemper shots. My dog…read morehas extreme anxiety, and is terrified of the place. They agreed that I could pay, and they would come out to my car and give my dog her shots. My dog had a complete physical less than 2 weeks ago at the south Deerfield clinic. She had been hit by a car. The South Deerfield veterinary hospital did a complete physical on her and said she was healthy. This included complete labs and an ultrasound. I couldn't make the appointment, so my wife brought the dog. Once there, they refused to give the dog the shots without a complete physical. Despite my wife informing them of the South Deerfield visit, they insisted. They also drew blood, etc., and charged for labs the dog ALREADY HAD less than 2 weeks earlier. I hope they needed the $400.00 more than our family does. I wish I could give a lower rating. This is why people bring their pets to Tractor Supply, Petco, and other places for vaccine clinics.

Awful. Rude. Incompetent. I have a 10lb dog who is the sweetest. Loves cats other dogs and everyone…read morehe meets is his bff. After they stuck him with 2 needles and he tried to skitter away they muzzled him and told me I had to tranquilize him before he came back. And that he needed training classes. That was just after MANY rude patronizing comments. It's been a month and I'm still kind of shocked by the experience

Disappointed with my experience. It felt like they cared more about the money than the well-being…read moreof my pet. My dog was unable to make her appointment, which I communicated to them ahead of time due to transportation issues. They received the down payment, but after that, I felt completely dismissed, even though my dog is suffering from entropion. I requested to reschedule or speak with someone, but nobody has contacted me back. It's disappointing when a pet's care feels less important than keeping payment for a missed appointment. Touché.

Dr. Jurk and her staff are absolutely the best. We are so fortunate to have such a talented…read morespecialist locally. I have seen her personally go above and beyond what most veterinary professionals would do. She is renowned and known for her work. People travel very far distances for her talent and care. They have been treating my dogs bilateral eye scarring for years and are always professional and up front. Love this place. Thank you!

Dr Cook and crew are great, understanding, and compassionate. It shows in their attitudes and work…read more My pups are lucky to know them.

Great vet & facility. Dr. Cook and his team have taken great care of our family cats over the…read moreyears. One of them lived to the extraordinary age of 20! When it was time to say goodbye, Dr. Cook was so compassionate and patiently explained how and why our kitty's body was failing him after a long, slow decline in his overall health. From the front desk to the techs and Dr. Cook, you'll find a great group of caring individuals.

The staff at this office are amazing, responsive and patient. A lot of times when people go to the…read morevet they're not happy, stressed about their pet, expecting the worst and hoping for the best. They know we don't always hear what we want to hear and we have to process our emotions. The staff at PVVH seem to understand and attempt to help us process our feelings the best that they can. Unfortunately we tend to lash out due to our feeling overwhelmed. Kudos to them. As for Dr underwood, fortunately she is direct, not always liked for that reason, but there will never be any guesswork on where you or your pet stand! I for one appreciate her honesty and commitment to her animals. We love you Dr Underwood!!! Another one of your happy clients!

tl;dr - They were…read morefrequently telling me inconsistent things, and when they made mistakes, they didn't apologize, let alone acknowledge those mistakes - they were assholes. ** I'm new to the area and called about boarding my small dog while I headed to a silent meditation course. The first reception person I spoke to (whose name I didn't get) was nice. She told me the dates I needed would work, and that all I had to do was drop off a fecal sample. I did that the next morning, to a reception person called Elizabeth. She told me the cost was $30, which had not been mentioned before. It wasn't cool that this (seemingly way too high) fee had not been mentioned, particularly when paying it doesn't confirm booking, and they were not offering a record of these test results. But I needed a place for my pup to stay (and I'd already collected the shit and driven it over), so I paid it. I also sent over vaccination records. Elizabeth left a voicemail to say the fecal test was negative, which was good, but that my dog's Bordetella record was missing. I had thought it was included, but I misremembered what it was called (my dog has a pet passport from Europe which is in Italian). Elizabeth had a habit of replying with the word 'Correct' in this kind of authoritative way, even when the thing in question was not. She did this on our call, and I overheard it in the office when she was speaking to another customer. So I called around a bunch to try and confirm a Bordetella shot, and eventually found a nice vet who could do it. I called Pioneer Valley back to ask if I could confirm the dates for boarding now that the Bordetella shot was scheduled. This time I got Linda, who at least wasn't rude, but the call took forever. She told me Bordetella was there, but distemper was missing. Getting this information took something like 25 minutes. I mentioned a couple times that Elizabeth had told me the opposite the day before, explicitly confirming distemper was there. I knew my dog had had the distemper shot previously, so I confirmed with Linda that they offered it at their facility, and that he could get it and still board there assuming he had had the shot previously (so therefore did not need the booster). Linda told me this was fine. I found the record quickly and sent it over, and someone named Alyssa called back. Alyssa was a dick. She was rude as hell as she told me the vaccine record I had provided wouldn't work (there is definitely a nice, professional way to do this). She made me re-confirm the boarding dates I had requested for something like the 5th time, only to once again tell me they couldn't take him. I told her Linda had confirmed for me that they could do distemper maybe 15 minutes before. Alyssa said they couldn't get him in for this because "they were booked until August, and he would need a full checkup BY LAW." Emphasis hers. There was no apology for their terrible internal communication, and their even worse treatment of me as a customer, and as a human being. I want my $30 back. Don't go to a place like this where they're incompetent and they treat people poorly. There are other super nice, knowledgable vets (Shelburne Falls Vet Hospital is one!) minutes away.

Dr. Funk and his staff are always compassionate, friendly, and helpful. They are always there when…read moreneeded even when the circumstances are sad ones. I would recommend this practice to anyone! This is always a 5 star visit!

Dr. Funk is the cat whisperer. My cat does not like to be picked up and carried around. She was…read moreinto see him for an abscess and said well she needs to stay for the day - he picked her up and carried her around like a sweet kitty. She came home that day with a tooth pulled, teeth polished and abscess cleaned up. All a last minute appointment. Other emergency vets said they could not take care of teeth issues. I have been using Dr. Funk for about 20 years. Him and his staff is always thoughtful and kind and competent we are lucky to have him in Greenfield Ma.

Welcoming and friendly owner. Animals are very well cared for. Unique items for sale. Will…read moredefinitely come back!

Nick is a knowledgeable clerk who has been there forever. Their selection varies by the time of the…read moremonth but that's not a gripe because that's generally how a small business functions. My only gripe is the prices are a little steep, fish that usually cost $3-$4 in a chain store are roughly double here. To counter that, you ultimately pay for quality so it balances out.

I was super excited to be able to get my dog in on short notice said there was a cancellation…read more Brought him down for a trim and was told it was going to be three hours. Groomer only did his paws and butchered his rear end. Did not clean up by his ears or neck like I asked. Do not recommend. No one took my name or number down if there was a issue with my dog. Very unprofessional. Groomer never even told me her name. Very disappointed sense I heard many good reviews.

Best place ever!! definitely recommend!! there prices are amazing and my dog came out exactly how I…read moreasked!!! thank you Karen!