I made an appointment for my dog to receive her Rabies, Kennel Cough, and Distemper shots. My dog…read morehas extreme anxiety, and is terrified of the place. They agreed that I could pay, and they would come out to my car and give my dog her shots. My dog had a complete physical less than 2 weeks ago at the south Deerfield clinic. She had been hit by a car. The South Deerfield veterinary hospital did a complete physical on her and said she was healthy. This included complete labs and an ultrasound. I couldn't make the appointment, so my wife brought the dog. Once there, they refused to give the dog the shots without a complete physical. Despite my wife informing them of the South Deerfield visit, they insisted. They also drew blood, etc., and charged for labs the dog ALREADY HAD less than 2 weeks earlier. I hope they needed the $400.00 more than our family does. I wish I could give a lower rating. This is why people bring their pets to Tractor Supply, Petco, and other places for vaccine clinics.

Awful. Rude. Incompetent. I have a 10lb dog who is the sweetest. Loves cats other dogs and everyone…read morehe meets is his bff. After they stuck him with 2 needles and he tried to skitter away they muzzled him and told me I had to tranquilize him before he came back. And that he needed training classes. That was just after MANY rude patronizing comments. It's been a month and I'm still kind of shocked by the experience

Absolurely love this man. Recently brought my 10 month old scared of everything kitten there for…read moreshots and to be fixed...he was so comfortable right away and didn't act traumatized by the experience like some places u tried. Very happy to find Dr. Cotter.

The entire world is shut down and everyone told to stay home. COVID-19 has taken over the world and…read moremy sweet pup falls ill. It's an emergency and I call Dr. Cotter in a panic. He calmly says not to worry, come over in an hour. Dr. Cotter was so gentle and loving with my girl that it brought tears to my eyes. Dr. Cotter gently tended to my pup and his wife was there to help. She was friendly and informative telling me how to care for my pup once I returned home. Both he and his wife were so wonderful to her. They were calming and kind, reassuring and polite. I was grateful for Dr. Cotter and his wife and the wonderful care they gave my sweet girl. I highly recommend this veterinarian for all your pet care needs.

The staff at this office are amazing, responsive and patient. A lot of times when people go to the…read morevet they're not happy, stressed about their pet, expecting the worst and hoping for the best. They know we don't always hear what we want to hear and we have to process our emotions. The staff at PVVH seem to understand and attempt to help us process our feelings the best that they can. Unfortunately we tend to lash out due to our feeling overwhelmed. Kudos to them. As for Dr underwood, fortunately she is direct, not always liked for that reason, but there will never be any guesswork on where you or your pet stand! I for one appreciate her honesty and commitment to her animals. We love you Dr Underwood!!! Another one of your happy clients!

tl;dr - They were…read morefrequently telling me inconsistent things, and when they made mistakes, they didn't apologize, let alone acknowledge those mistakes - they were assholes. ** I'm new to the area and called about boarding my small dog while I headed to a silent meditation course. The first reception person I spoke to (whose name I didn't get) was nice. She told me the dates I needed would work, and that all I had to do was drop off a fecal sample. I did that the next morning, to a reception person called Elizabeth. She told me the cost was $30, which had not been mentioned before. It wasn't cool that this (seemingly way too high) fee had not been mentioned, particularly when paying it doesn't confirm booking, and they were not offering a record of these test results. But I needed a place for my pup to stay (and I'd already collected the shit and driven it over), so I paid it. I also sent over vaccination records. Elizabeth left a voicemail to say the fecal test was negative, which was good, but that my dog's Bordetella record was missing. I had thought it was included, but I misremembered what it was called (my dog has a pet passport from Europe which is in Italian). Elizabeth had a habit of replying with the word 'Correct' in this kind of authoritative way, even when the thing in question was not. She did this on our call, and I overheard it in the office when she was speaking to another customer. So I called around a bunch to try and confirm a Bordetella shot, and eventually found a nice vet who could do it. I called Pioneer Valley back to ask if I could confirm the dates for boarding now that the Bordetella shot was scheduled. This time I got Linda, who at least wasn't rude, but the call took forever. She told me Bordetella was there, but distemper was missing. Getting this information took something like 25 minutes. I mentioned a couple times that Elizabeth had told me the opposite the day before, explicitly confirming distemper was there. I knew my dog had had the distemper shot previously, so I confirmed with Linda that they offered it at their facility, and that he could get it and still board there assuming he had had the shot previously (so therefore did not need the booster). Linda told me this was fine. I found the record quickly and sent it over, and someone named Alyssa called back. Alyssa was a dick. She was rude as hell as she told me the vaccine record I had provided wouldn't work (there is definitely a nice, professional way to do this). She made me re-confirm the boarding dates I had requested for something like the 5th time, only to once again tell me they couldn't take him. I told her Linda had confirmed for me that they could do distemper maybe 15 minutes before. Alyssa said they couldn't get him in for this because "they were booked until August, and he would need a full checkup BY LAW." Emphasis hers. There was no apology for their terrible internal communication, and their even worse treatment of me as a customer, and as a human being. I want my $30 back. Don't go to a place like this where they're incompetent and they treat people poorly. There are other super nice, knowledgable vets (Shelburne Falls Vet Hospital is one!) minutes away.

Dr Sidorsky was a phenomenal vet for my elderly cats. I am most especially grateful to him for the…read moremost peaceful passing a Kitty could have. My beloved fifteen year old cat passed peacefully in my arms. He was the love of my life and I miss him terribly but am so comforted knowing he went at the right time with the kindest care. Tiger, Clyde, and I thank you!

Dr. Sidorsky saved my best friend's life…read more After having had consulted with our previous vet, and having been provided with questionable advice, I contacted the good doctor in order to seek out a second opinion. He provided me with excellent advice via phone, and after being refused further treatment by my previous vet, Dr. Sidorsky offered to come by my home and provide me with some options. All of our animals, including my sick dog, felt comfortable around him, and he provided me with detailed 1 on 1 instruction in administration of the antibiotics and use of equipment that he provided me. He followed up with me on a daily basis regarding progress, and made a second house call to confirm that my dog's health had improved. At the initial visit, we were discussing hospice and a shot in the dark to save my dog's life. Now we're discussing how much he has improved. His prices were on par (if not lower in some ways ) than my normal vet, and his bedside manner professional and compassionate. I've found my new vet, and am recommending him to all my friends. Having a vet do house call may seem a bit odd at first glance, but I can say from experience that it's my new preference (no more having to load the animal into the car and have them terrified at the smell of the regular vet). Try his service out. You won't be disappointed.

I was a client of Dr Funk for years. Funny I just seen a statement that said he was the cat…read morewhisperer!!! Amazing..he was the best veterinarian I ever had. I'm using another here in NH for about 17 years now. I just had a horrible experience with adopting a rabbit who carried walking dander fur mites. OMG I don't wish that on anyone. Horrible for humans. Anyhow it over night went crazy and attacked my dogs and cat. Rabbits are very expensive...so to people whom think easy...no go for the cat. So hundreds of dollars for the rabbit...exotic vet not the one I have hear. Any how I was saying how Dr Funk was true oldfationed for the love of animals and their welfare. Now days it's not the same. Their will never be another DR like him. He's special! Yes I do believe hes the cat whisper. Always had his cats. I met his wife in the lady's room after a race...I congratulated her and well she stated he truly loves animals. When you've had such a experience it's hard..no one can replace him and I sure was wishing he was still or Dr Funk. He's the whisperer of all animals and I hope he's well. Robin and George Liebl

From the owner: Small animal veterinary practice.read more

Have been taking out dogs to Dr. Funk for years. He offers kind, competent and caring service. His…read morestaff is also very good During the worst of pandemic they came out into the parking lot in all weathers to care for our dogs. One of our very old dogs died on our way to the office. Dr. Funk came out himself to carry our dog inside. You don't ever forget a kindness like that.

Dr.Funk is excellent. I've been in Franklin county for 30 years with several dogs and he is the…read morebest vet I've ever had.