We have been taking our dog to Ashley since 2014. She has always been the advocate for our dogs…read morelook and cleanliness. She does an amazing job of keeping Frank the Springer fresh and happy. She interacts with all of the pets in her care very well and is kind and playful with them. This place has a huge backyard to let them run and play in. Ashley also has a long history and experience training pets to their owners specifications and needs. If anyone asks me, Fluff and Ruff is the only place to have your pet trained, cleaned and loved. Great job, Ashley!

We've been taking our dog Kramer to see Ashley for around two years now and we love it! Ashley does…read moresuch a great job with Kramer. It's a real peace of mind knowing that he is in such great hands! I highly recommend Ashley and Ruff and Fluff!

Very helpful in choosing a healthy small dry dog food for my picky 13 lb. Senior dog. She loved it…read moreeven with no teeth and could gum it. Very friendly employees. Also recommended a freeze dried salmon treat she loved. I also crumbled it on her wet dog food. She recently passed away at 14.5 yrs old with kidney disease. I would go again if I adopted another senior dog. Obviously, highly recommend!

Shop local! Always friendly and reasonable prices. We love supporting small businesses!read more

took amazing care of my dog-reactive great pyrenees!! they were very communicative with other…read moreowners as to not put other dogs in danger. they also made sure other dogs were put away safely in their own rooms before patsy was taken back into the building. she looks beautiful and was returned to us safely and without incident. thank you so much for working with us and patsy!!

So kind and caring I have full trust they will take loving care of my cat! They give me a full…read morereport when I come in for pick up.

My maltese dog was shaved 100% , even her face, tail everything. She was last groomed 6 weeks ago…read moreso she had no matting and needed only a slight trim. she was shaved so bad there , she even has cut marks and bleeding, she cut skin tags! i sobbed how terrible they made my adorable maltese look. She is pink, shaved to the skin. She is so itchy. this was awful and never anything we ever talked about or agree to. She did the opposite of what i asked. what i asked was to keep her length, just clean her up. Muella at Onalasks was the groomer and should be let go for doing this to dogs.

I went to pet smart to buy supplies for a cat that I am adopting. When I went to check out Ben…read moreimmediately made the experience fantastic. Once he found out I was adopting he gifted me a coupon book for pet supplies. Truly an amazing employee you have and are lucky to have him be a part of your team.

Another amazing experience for U Lil' Rascal,Got him in,as my Neurosurgery appt,moved up…read more earlier,,Thanks for Always working In our Bassett,,And Also Excellent Nail Trim,while at doggie daycare!!

I was told my dog had some eye buggers the day prior to picking him up. The next day when I went…read moreto get him, his eye was swollen shut. I brought him home and immediately called to see what treatment he was given. Basically nothing!!! When I spoke to someone on Monday, she offered to "work with me if he had to go to the vet." What does that mean??? Then I asked if she had a handwashing protocol between pets. She assumed employees washed their hands! I asked her why a picture of my dog's eye was not sent to me, so I could decide his care if they are not willing to care for it. As far as I recently found out, our pets are left alone at night and no cameras are used. My dog will never go there again!

Two months ago I drove from my home to the Onalaska Petco, a 3 hour round trip, to buy fish for my…read moreaquariums. When I got there, a sign near the cashier informed me that the fish section was closed, due to a 'store meeting'. Greatly disappointed, I left. Today, I made a second trip - only to find another sign saying the fish section was closed: again. I inquired, and was told by a cashier that the fish desk person had lost a contact, and gone home to replace it, and would be back soon. On hearing that I was making a 3 hour trip to shop at their store, the cashier volunteered to ask the manager if he could help me with my fish instead. I waited, then was approached (with no greeting or apology) by someone who was busy on his phone. He asked me where I was coming from; assuming he was the manager, I replied "Gays Mills'. He triumphantly punched his phone and said, "Gays Mills is only 54 miles from here!" I was flabbergasted. He apparently wanted to argue that I was wrong about the length of my trip, rather than provide any sort of customer service. I left - and will never return.

Amazingly good dog trainer. She is always pleasant and ready to help with advice and expertiseread more

Top Dog Retreat is a great place for boarding and day care. They took wonderful care of my older…read moredog for 5 days. I would definitely recommend Top Dog Retreat!

I recently moved to the area and have been checking out places to kennel my dogs. Top Dog…read moreRetreat's staff was the most friendly and detailed of all that I visited. They also had no issue with giving me a tour of the facility without an appointment which was very unusual for the kennels to do here. To me, it's a HUGE red flag if such can't be provided. My dogs seem to enjoy doggie daycare and are definitely tired out afterwards. The facility is clean both in appearance and in actual smell. Employees are courteous and detailed in providing any required status of my dogs upon pick up. Definitely recommend !!

We had the pleasure of Dr. Macon taking care of both our cats for the first time recently. I cannot…read moreexpress what an absolute treasure he is. He was thorough, polite, informative, and had the best demeanor. Thank Dr. Macon for providing exceptional care.

Absolutely LOVE Dr. Nicole and her assistant. However, front desk administrators need to improve…read moretheir timeliness on phone answering, calling back, and more thorough follow up conversations. Honestly, it is the medication renewals and diagnostic notes that lag and have had to be reminded to share with us the full information. Want to give a full 5 stars, but real problems with quality front desk service and follow up dialogue post exams.