Husband made a date-night reservation for me to try this place, he had been a few time for work functions and thought it was good. They don't open until 5pm on, we were there at 4:45 and wait to get in. My first impression was it's nothing like I imagined a very expensive steak place to be, it looked more like a cheap BBQ place with it's outdated sports memorabilia and plastic covered tables.
The waitress took our drink order but didn't come to take our food order until I flagged her down and asked if we could order, we had been there approximately 15 minutes by this time, by the way they don't have menus, you have to scan a QR code that's taped to the wall or they are happy to pass around the same tablet to each table if they would rather....so why not have menus since everyone has their hands on this tablet???
If you are paying attention to time, we got to our table by 5:02 ordered drinks pretty quickly finally ordered food at approximately 5:17 (smallest sirloin they have and a mid-sized ribeye with a side of broiled shrimp) we knew that cook times would take a little bit because of the size of their stakes (1.5 lb and 2.5 lb). At 6:27 the waitress brought out stakes....that is over an hour and 15 minutes!!!
We immediately knew that the order wasn't correct, I was given what I ordered but with the wrong side and my husband received a T-bone with the wrong side and an extra appetizer that we didn't order (mushrooms). We let her know that she must have brought out the wrong order so she took them to the back.
She returned EIGHTEEN minutes later asking if we would just like to eat the wrong meals and she would remove the cost of one of the steaks as an apology. I told her I was concerned about that option because those steaks have now been just sitting around for almost 20 minutes and they would not be real great, she said "they've been under a heat lamp". I asked why our steaks weren't just made in the almost 20 minutes more we've been waiting to which I only got an "I'm sorry."
My husband said he wanted to eat since we had been waiting almost 2 hours since we got there for our reservation so we took the wrong meals. My steak was cold, his side (fries) was cold and not fresh. I had to ask for our ticket, she brought it back saying I took your steak off so it's cheaper, I saw that the ticket had everything on it....BOTH steaks with sides, the shrimp, two drinks and it was $106 and some change. I asked her to explain the ticket due to her saying she took a steak off, she said we put the steaks you ordered on there instead of what you ate, you can talk to the manager when you pay if you like.
As we stood at the cash register a man came up and said "what can I do for you?" My husband said "I need to pay but wanted to see what was going on with the ticket." They guy said "yeah you owe $106.?? there's a sign as you come in that says we are low staffed." I stepped up and said "you open at 5, we were here at 5 there's no reason for an almost two hour wait to get food, even if you are short staffed."
He became very defensive saying again that they are short staffed and that he's been doing this for 22 years and that's just how it is. I said "my review will reflect that you know it all, have a great night!" and walked out.
BAD experience, BAD customer service, BAD management, Bad business practices. There are FAR better places to go, I do not recommend. Who knows maybe I would have recommended if I had gotten what I ordered and it be freshly cooked, we will never know.
Side note: This weekend is Bikes Blues and BBQ festival, there were a few people waiting to get in but not all tables were occupied for a good thirty minutes after we got there (there are not many tables). I overheard several tables had major issues with their orders, items cooked wrong, long wait times, etc.
Might I suggest if you are "so understaffed" (I counted 4 servers in the room) that you only take reservations, limit the amount of tables you fill at any given time, management get out there and work, I never once saw him out there trying to make the business run smoothly.....good luck! read more