As I was just signing a program agreement with a client I decided to see if Docusign had been reviewed. In my business life I find myself using Docusign for more and more in this era. From sales contracts, to NDA's, vendor agreements, it's an easy and quick way to confirm a program and get a fairly quick signature. I also have used it in personal life for specific documents. Overall, this program has been reliable and easy to navigate with it's prompts telling where to sign. read more

Everything I have docusigned has been a great experience! I love the convenience! You don't have to dress a certain way, and drive somewhere, find parking, usually pay to park, walk around, find the place and sign something! It's been convenient and accurate for things like my investment banking guy changing companies, and similar things I have to approve via digital approval. I don't have to pay to DocuSign for anything I have docusigned and can't speak to the value of it from that perspective. Thanks DocuSign for being a great, convenient option for times I need to approve some transaction! read more

When it comes to transacting complex or expensive business, I'm definitely an old school soul. Meaning, some things should never be that easy and should require pen and ink on paper. Buy a car on an iPad with nothing more than a swipe. Not happening. Don't tell me you're actually reading the contract... are you a Luddite or something... Boomer? Well, now that I have received several fraudulent spam emails (allegedly from Docusign) asking me to attest to personal, privileged information, color me unimpressed. It's easy to tell a fake but who really needs the agita. FedEx me the contract and I'll send it back... money well spent as I refuse to genuflect at the altar of convenience. One star. read more

Docusign is used a lot by important businesses in my life. One is my Landlord! My lease, required renters insurance and more. I hate it because I don't get copies of the documents easily. Navigating the transition from my document to their signature process confuses me. If I could give zero stars I would. read more

Both professionally and personally, I've used Docusign. Whether it's an offer letter to accept a new position (January 2026), or signing to confirm permission for my travel agent to draft payment, there's plenty of reason to leverage Docusign. It's always easy to access, sign, and love the confirmation email with attached document showing it was signed. Great website, so I've been able to self-service without needing to contact support. That's the best value in a product in my opinion! read more

Docusign - Signed that I've paid off the September Disney cruise - woooo! - Software Development Near Me - Seattle, Washington

I accidentally upgraded to an annual plan (because they are very tricky on how they word things and where they place things on their website) I want monthly. I can't open a support case from my account because I would have to upgraded again to get support. I did EVERYTHING I could and NOTHING worked. Totally unfair and unprofessional. The ONLY thing I could do is switch to monthly which would start next year or upgrade again to be able to speak with a live person and request a refund which according to their policy is very questionable. Very bad, shame on you Docusign. read more

Check your pricing before you sign up - THEY OVER CHARGE AND CUSTOMER SERVICE DOES NOT EVEN EXIST WITH DOCUSIGN. No star rating - this company overcharges and does nothing to correct their problem read more

Product is fair for just obtaining e-signatures, but it really just is a racket to get you to buy something that, if it doesn't work, there is zero way to fix it. In my opinion it is absolutely best not to get your company used to using docusign-there are other products out there. If you have anyyyyyyyy and I mean annnnnnyyyyy issue that needs to be resolved by an actual person, that doesn't involve you providing a credit card to "upgrade" or buy a new package you will likely not get a reply or if you get a reply they just talk in circles and don't help...typically they just literally won't respond, though (to the "complaint" form or to emails). They just don't seem to hire people that can help with anything other than purchasing a new product. ...I no longer have access to the email that I originally provided to docusign/the email listed on my account. I have a new device to login to that will not allow me to login without two factor auth sent to the email that I no longer have. I literally just need docusign to update my email address. Multiple people at our company have called to no avail. They have no solution and cannot assist. They actually told me over the phone that unless our admin can get into their old email acct we can't even cancel the plan (which is paid for). I also filled out two complaint forms on their site within the last 6 months, never got a call back, issue wasn't resolved, they sent me a message that the issue was resolved and closed out the complaint...without anyone even calling me or doing anything about the issue- they literally just lied about the issue being resolved and closed the ticket. I also emailed two separate people who have emailed me trying to sell me products in the past to see if they can point me in the right direction. One didn't respond for months until I sent a follow-up email and the other I emailed yesterday and hasn't responded yet. I would say it is the worst customer service ever but I honestly think they just don't really have a customer service dept. In comparison, I logged into ShareFile and every other acct I've ever had including credit card accts and have had zero issues updating my email address on my own...DONT GET IT FOR YOUR BUSINESS. read more

They have been charging me none stop for outragous amounts & i'm seriously thinking of taking them to smal claims coutrt & Looking into using another electronic signature option. I can notbelive they have been getting away with it. the last amount i was charged was for $1500 . I don't use it enough to even pay for a basic plan. read more

I used DocuSign over a year ago and it was a free service. For some reason they are trying to debit my account for over $100 to continue this. When I received an earlier notice of this, I sent a cancellation notice. Now I'm getting the runaround on the site And cannot reach a live agent. They have a phone number but they tell you to go back online. Be careful using this company because they're very hard to get rid of. read more

I'm unable to access my account and cannot log in. I need urgent assistance because my documents are time-sensitive. Unfortunately, your support system requires users to log in to submit a help request--which is impossible if login access is the issue. I need to speak with a real person immediately. If this can't be resolved promptly, I will be requesting a refund. read more

I cannot access my account, I cannot loging in, and I need help quickly; my documents are time-sensitive. I need to talk to a person, but they ask you to login in and submit a report, if you can't log in, then you cannot get support. I think it is time to get my money back. read more

I am having trouble believing this company is not a giant scam. They first charge me a huge fee ($500 CAD) for no reason after downgrading my account after one month of the business plan to the free account, then they make it virtually impossible to contact support. There is no support. There is only a forum where they give me links to how-to videos that I've already watched 10 times with no phone number or email to contact an actual person. In order to open a support case (and maybe at some point contact a human), it asks me to upgrade my account to one that has acccess to support features. What a mess, once I get refunded I will never use this service again. Even when I used the service to batch send documents to people to get signatures, it took me hours to figure out how to do a seemingly simple task. Next time I will use Adobe products for this purpose. read more

I paid for a month and received a receipt, which bought me 5 sends. My account showed 5 sends until I entered all the markers on the document and tried to send it for signature. Then the sends went to zero and a dialogue box stated I needed to pay for an account. I tried two more times, and each time the markers had not been saved, so I had to enter them again. The lady at Sales was unable to help and opened a case file; she told me someone would call me and no one did. This is unacceptable in general, but particularly when documents need to be sent out quickly. Eventually I turned the document into a PDF and emailed it. It is impossible to reach tech support. read more

I would not give them even 1 star, but it makes you pick one. This company is horrible. Billing and renewals are done without authorization and when you cancel the service they dont want to give you your money back. The program itself never worked properly to begin with which is why I cancelled it on the day it renewed. I still have to gotten my money back. STAY AWAY FROM DOCUSIGN. read more

I wish we had read the reviews. EVERYTHING people have expressed about their billing tactics was 100% true. Luckily for me, something seemed off when I kept selecting 'Monthly' but it kept appearing as 'Annual' when I prepared to check out; so I photo documented the process. Because I was upgrading, the final amount before check out said they were charging me $2.11, I assume this was the difference of the upgrade since I had an active subscription with one week left. After paying, I noticed they charged my account $87 and pulled me into an annual subscription. LOL....not on my watch guys. I immediately contacted them with the photos I had used to document my purchase. I also submitted a dispute and copy of the photos to my financial institution. I have also put in an official cancellation with Docusign and will not be using them again. Honeybook is $9/month with unlimited signatures PLUS a number of other great features that help my business. Docusign can shove their crooked practices up where the sun doesn't shine. read more

Docusign - Software Development Near Me - Seattle, Washington

See all

NO SUPPORT AFTER THE SALE IS MADE. I have used DocuSign for years is a great signing service but they have ZERO SUPPORT. The only live person you can get on the phone sales for new accounts but if you have a quesiton ... good luck! Find another signing service that also offers customer support - if I could leave zero stars I would. Any good salesperson knows that you also have to offer support after the sale is made. Ciao DocuSign - you need to do better. read more

Well I've spent the last 5 days trying to login to an account on DocuSign and it just isn't going to happen it seems. They insist on sending a verification code to my email but it seems as if they are not actually sending anything to my email. I've checked the junk mailbox and I added their email address to my contacts list in my phone. I have never had issues like this before with my email so I'm just going to go ahead and assume that this is their fault. It sucks though because I needed to fill out and sign documents for my therapy session. I have never in my life had so much trouble with something like this. read more

Docusign rips you off with their bigger plans. I signed up for full year Personal plan to allow 5 envelopes a month, then upgraded to their business plan for a couple of months (month by month), then cancelled the month by month, but Docusign caneled my year plan for which I already paid the full year. Now says I need to pay for another year. They rip you off with their plans. And yes I called their customer service, and they were not helpful at all! read more

Terrible customer service. Tried signing up for monthly $15/month and at the end they still charge me $120 for the annual plan. On the page where you put your card number they've changed the plan to annual $120 up front automatically. Which is not something I originally chose. I called them immediately to get it changed to a monthly plan and after putting me on hold for over 10 min, they HUNG UP ON ME!!!! Omg y'all. Are you kidding me? I mean, WHO TOLD YALL TO CHANGE IT TO ANNUAL WHEN I FUCKING CLICKED ON MONTHLY!! Ok so I call for a second time. This time I'm waiting 20 min to speak to someone about billing. While I'm waiting I'm trying to send a feedback comment on the docusign page to which I wrote a short paragraph. I click send and WHAT DO YOU FUCKING KNOW!! "Feedback submission failed. Please try again". I have pics to prove it guys. I try this another 5 more times and finally a live chat option pops up on my screen. I'm typing about my issue about the monthly thing and the feedback thing. And Alexis says she's gonna transfer me to tech support. It has been over 20 minutes on waiting for tech support and I would just like to say you guys need to hire more people because these wait times are insane. Olga, the rep, comes on the phone finally and I tell her my issue. Mind you, I PRESSED "2" FOR BILLING QUESTIONS as my question was originally about the monthly billing issue. 15 min in the convo she goes "I'll have to ask billing what to do". ARE YOU NOT BILLING??????? Why the hell are you talking to me if you're not billing. Also, the automated service in the beginning of the call, ya know the one that's supposed to sort through the phone calls and bring them to the correct department, should've already forwarded me to billing. Goodness gracious. All for $120 y'all make it so difficult. It's like you're practically snatching money from your customers and not giving it back when they ask. Ok so we're back to the live chat, it has been 30 mins now and I'm still waiting for tech support. read more

Docusign - The live chat that never got anywhere. Docusign, where all the tech support at??? - Software Development Near Me - Seattle, Washington

They want me to release my rights in order to grant the refund owed... Look at the email they sent below... "Thank you for contacting DocuSign Customer Support. Please respond to this email and confirm that you will not submit any disputes on payments to DocuSign. If you have disputed any recent payments this refund request will be canceled and our finance team will receive your dispute and they will handle your account accordingly. We apologize for this inconvenience and we are working diligently to process your refund. We just want your written confirmation that you will not file any dispute as we are working your refund." How BAD of a company do you have to be to make THIS a part of your refund process! NEVER release your rights to a company. It is their job to HONOR what they said they would do! I expect fkd up sht like this from a mom and pop shop not a fkn publicly traded company. read more

horrible customer service. I've been with them for a few year. I needed to change my email (old) . I no longer has scesa to it however could still get into Docusign account. They said, they could change it and ended locking me out. Now, all my work and files/documents & envelopes lost. Told me I have to start over with a new account -WTH read more

This is a terrible system of document signing transference. I wasted a full day with a client trying to work through computer glitches. This system is a disaster. I am now just using manual fill-in apps as opposed to E-apps for companies that have docusign as a work around. read more

DocuSign ease of use is amazing! My in-laws needed some help with signing some of their new auto insurance docs and they are not very tech savvy. However, with DocuSign, they didn't need to be tech-savvy. They logged into DocuSign, uploaded their document, and followed the prompts for signature. They were able to get these documents, signed quickly and easily and now they are saving a bundle on their new auto insurance quote! read more

DocuSign's customer support is non-existent. It's terrible. The product is buggy. Bugs will go unanswered for months. I seem to always reach people in the Phillipines. They don't speak English very well and they don't know their own product. Horrible. I'm looking for alternatives now. read more

What kind of product doesn't allow you to update your own email address?? Customer service is completely useless. As many have said...the only people in their customer service team are people who barely speak English and clearly don't have a clue how to do anything. Submitted a support ticket to update my email. Received an email saying they tried to call me but was unable to get a hold of me and they couldn't leave a voicemail. That was a LIE. Called the number in the email and was on the phone for over 30 minutes before I got hung up on. 30+ minutes and their own useless staff couldn't even update my email address. Received a case study update saying they have sent a response to a previous email and are waiting for my response. No response in my inbox or spam folder. Another LIE. Going on 3 days now and my email address has still not been updated. This isn't the first time I've tried to get them to update it either. DocuSign is beyond frustrating and I truly hope they go out of business soon. read more

I had a free trial but but I used up my free envelopes just trying to figure out how to send out a envelope with two documents to myself and two other others to cosign. The interface is confusing and not intuitive and the documentation is poor. read more

My company has been using​ DocuSign​ Busines Pro for 7 months on a pre-paid annual plan. Before the end of the 7th month,​ I am approached by Brian Chung at DocuSign​ to tell me that the $480 /year I paid is only good for 100 envelopes per user. I cannot find anywhere on their site that outlines​ that detail. I can assure you that I never signed up to pay for such limited usage. I found a competitive quote and sent it to Brian Chung and he laughed it off and then vaguely​ threatened me that they would bill me for any overage and or lock me out of my account. Well,​ I don't think so. I am switching to PandaDoc who has unlimited usage for about the same annual cost and much better service. read more

Docusign - Software Development Near Me - Seattle, Washington

I want to upgrade my account but can't. I do not have the ability to do it on my account and I called in and was transferred 5 times. No one in their company could help me give them more money and upgrade my account to use their service. I DON'T GET IT!!! read more

I've been trying to use their Powerforms functionality and its horrible. Not only is the user experience a mess, basic functionality is missing. Took me 10 hours to get a basic Powerform setup. A powerform is just like a webform but at the end it collects a signature. Then after I collect 100+ signatures, they tell me I can't export any of the data from the forms. Support tells me I can print off the agreement and get the information that way. Support was very good at calling me back in a timely manner, but they don't know their product very well. The girl had to put me on hold for every question I had. read more

I would give them 1 star if I could. We pay for premier support and wait at least 20 minutes every time we call. Worse yet they are rude and unhelpful when you have waited. Half of the time the give you the wrong information and the other half of the time they tell you to call your IT guy. I promise I will not be renewing with the BOZO's read more

Clumsy and a general POA. Seems to me it used to be better. Wasted a lot of my time just getting a simple doc signed. Sent a sign-in verification code that timed out after about 30 seconds??? read more

Total disaster. The concept is good. The execution is terrible. Basically, its near impossible to get copies of what you signed. That's with or without an account. Verification codes are required but, in many instances, there's no way to obtain a verification code. Unless they get their act together, Docusign will lead to problems for people. On a recent real estate closing I refused to use Docusign - understood, no problem. Then it came time to deal with my insurance cancellation, again Docusign, refused to use them but my insurance company basically said that's the only choice, I can pay insurance on a home I no longer own or use Docusign. I used them, I have no way of obtaining a copy of what I just signed. Refuse to use them. When enough of us refuse they may get their act together. Or, do us all a favor and go out of business. read more

cannot cancel subscription via app. Cannot cancel from desktop compute (the option simply does not work). Had to open case #, and even after submitting my case- still nothing. called and waited for 30 min for a live person to actually open a NEW CASE in order to close this account never again. read more

Worst customer service I'ver ever experienced. No one knows what they're doing and they literally hung up on me twice (two different person!). The first person proceeded to say "I couldn't hear you" and hung up on me within a second. I waited 15 minutes to hear that fucker say that and hung up on me in a second. The second person told me to wait while they look up my information and put me on hold for 20 minutes and never came back and hung up. read more

Where do I begin? Their customer service is absolute garbage and do not even bother helping as they constantly transfer you just because for a simple task. It appears that they hire just anyone and everyone off the street just to answer phones and not really anyone who can meaningfully help on a situation even as simple as resetting the password. read more

What a mess! Unreliable, don't speak English! Not a good Business partner

I am a small business owner. I contracted with DocuSign for electronic signature services but then my company went out of business. I did not use the DocuSign service one single time. DocuSign continued to charge my credit card despite this and would not let me out of the contract. I pled my case to the sales rep and even the CEO himself. No leeway was given, and it continued charge me thousands. Small business owners beware. DOCUSIGN has horrible business relations for the small business owner. read more

Terrible user experience. Poor documentation. Customer service is basically non-existent. How are they a publicly traded company!?? DocuSign was so awful, that I was compelled to log into my Yelp account, after years, to warn others to stay away. I'm never using their service again. (It's much faster and easier to sign a document using the signature feature in Preview.) read more

Terrible customer service and a rip off. If you pay 15 a month and need to recall some of the 4 documents you send out, they won't allow you to resend without upgrading to an expensive annual plan or waiting another month. Horrible and a rip off. read more