Been going for several years and always have a good experience. My Dr. knows how to code so…read moreMedicare picks up some of the cost of the exam which is helful.

Front desk, Spoke to Dominique-rude snappy and condescending, and cut me off, rolling her eyes. It…read morewas like she didn't want to be bothered helping the customer. When trying to ask when my daughter was eligible for her appointment, this was the front desk staff. Brought my child for appointment, the store kept the appointment and did not tell us to come back 2 weeks later when both our benefits would be eligible. After the exam, they told us there was an 100 dollar charge copay. This should have NEVER been a charge. They should have verified benefits completely, and notified before the exam, not after that it would be a charge. Then we would have had the option to do it a later date. I spoke to Kristina assistant manager-also argumentative and condescending, who would not give me a number or contact information to the manager or district manager. And when I described the behavior of her employees at the store and what they looked like, black female in her 20's, she got defensive and upset. It's your job as management to manage your employees that are considering, interrupting and rude. Kristina told me to google the number if I wanted to speak to a manager!!!! I called back to let them know the instructions they gave my daughter for contacts we NOT legible. See the picture. Also, my husband was supposed to be able to order contacts fully covered by insurance the day of the appointment. He said yes he wanted contacts ordered, but they were not!! So now we have ru pay completely out of pocket. This place is fraudulent. Don't use them. The staff is rude, and charges you without verifying your consent or insurance coverage. How can you say people owe you when they were told before the appointment that they were covered??? Don't go here. Dominique and Kristina employees should not be here.

Normally I go to see Dr Whitten at his Charlotte Hall…read moreoffice. Recently I had a more pressing eye problem and got an immediate appointment with one of his associates. The follow-up care was here at the Prince Frederick office. It was easy to get an appointment and they have a great online system for reminders and confirmation. When you arrive you text them and they text you back when it is appropriate to enter the building. All the normal covid rules are being followed. I've been here three times and was seen on time for each appointment. I've been very pleased with the care I've been getting and all the staff with whom I've interacted have been pleasant and professional.

Avoid this office if you value your time. I left and returned hoping for the best. I need to find a…read moredifferent Dr. once again. The office wait time past the appointment time was an hour and twenty minutes! Phone wait time was 11 minutes.

Thank goodness the doctor was fantastic, a little rushed but very informative and efficient. The…read morereceptionists, not so much! there was one little blond girl who was very nice and helpful but her coworkers acted like it was a hassle to even do their job. The selection is good but not great. I'm still waiting for my glasses so I might update this when we see how that goes. Ill use them again for the doctor, he seems like he is on his game as far as eye doctors go!