2nd Response to Owner:
I refrained from calling you a lier but rather said it was a lie. Now I will use your language in first comment, you are a liar for sure. She asked why I had my service dog, I sad ptsd, anxiety, etc. so don't thank me for my service when it's not respected there & I don't need a thanks...it was an honor! That (me saying PTSD/anxiety) should have been enough as well as fact I said she was a service dog. Heaven forbid I do not spell everything out to a perfect stranger at a restaurant as I'm shocked that I have to discuss my disability to get service. Secondly, you weren't in the front and were at least 10 to 15 feet in back so maybe u heard some but you definitely did not hear the entire conversation! Third, me calling her a young lady is called manners as I have no idea her age.
Berate means to rebuke, chide or scold angrily and at length and/or vehemently. Which neither my wife nor I did! She simply walked out and after she told me, I came in because in my mind I knew it had to be a misunderstanding; but it was not. If you think me stating my dog was a registered service animal, that she is for anxiety, ptsd..., and then state that it is law was berating, well I'll just say you are incorrect.
And yes, it is federal law as well as state law. I guess I should have typed that as well in my comment. I definitely wasn't angry. No...I was surprised, disappointed, and shocked as I've been in "down home" restaurants, chain restaurants, and Michelin rated restaurants and never had an issue until your establishment.
You definitely haven't responded as if you cared about customer service! Heck, you could have pm'ed me and I'd have tried your restaurant tomorrow as my wife & I love sole, proprietor restaurants... especially barbecue. And, I would've been happy to show you documentation that my service animal is a service animal. And would have happily deleted or updated my review stating it was miscommunication.
Either way, good luck & hopefully this situation doesn't happen again. I'll be considering the experience, my statements and your responses.
RE: owner's comment: No you are lying like a rug! First, I definitely did not berate her...lie! She still violated Title III of ADA
I asked if she did not allow service animals because she told my wife "we don't allow animals in here. My wife responded: "but she is my husband's service dog." The young lady specifically said "it doesn't matter." My wife was aggravated and went outside. When I saw my wife outside, I went out there (after coming out of bathroom) and said, "you don't want to eat here?" She explained and I went in b/c I figured it was a misunderstanding! I never berated here for goodness sake & even told here it was law that she was allowed in. It is a violation to even ask what the nature of medical disability is but I still said PTSD, anxiety, and a a bit more because I figured she didn't know the law. That's when she said you can sit outside. You are definitely defending something that is indefensible as I never raised my voice. I told her she was registered and that it was state law
If I could go negative 10, I would. First they violated NC law & federal law by not allowing service animals. When she was informed that the service animal had documentation, she violated HIPAA and asked what my disability was! Also, after telling her I'm a medically retired Veteran and she was my service dog, she said "you can sit outside!" Veterans, families of Veterans, & dog lovers do not eat here as they could give two sh$ts about Veterans or service animals, clearly don't give a d@mn about HIPAA laws.
While many may think I'm of the nature of giving bad reviews, I'm not and believe this is the first one I've done ever. I just will not support a business that violates rights, laws, and obviously is not truly Veteran friendly
If anyone medically retired knows a good attorney, let me know read more