Hi, I am emailing today asking for help! There is a staff member here in Canberra ACT that is abusing and refusing to serve customers. Today at 10th January 2026 1:30pm Woden/Phillip Westfield Dibinsons. 3 staff members 2 female 1 male(short bad tempered manager) decides chatting amongst themselves was a better thing to do rather than serve my wife while she was in a rush on lunch break wanting something to eat. The male(which claims to be the manager) looked straight at my wife made eye contact while she was on the phone to me(her husband) and decided to ignore her attempts to purchase a couple of pies for lunch while she was the only person standing at the counter. She waited about 10 minutes hoping one of the lady's working would help but they to looked at her and ignored her. My wife felt unwelcome and ostracised by his behaviour and left to go back to work after having not eating anything for lunch. This short male staff member has done this multiple times to my wife and due to his behaviour last year my wife stopped attending dobinsons altogether. I have made multiple reports in store regarding, his behaviour, him swearing at me, refused service, called names while walking by dobinsons while he is on shift and even being threatened and told to meet him after work for a physical altercation. Still after all my attempts to report this unethical unfriendly aggressive behaviour nothing seems to have been done and he is still refusing to serve my wife and yelling out to me over the counter while i walk past the dobinsons at Belconnen. I was informed by the tall manager last year at belconnen dobinsons that he had been spoken to. So my wife and i were able to make purchases at Robinson's again. But after today it is apparent that the short aggressive male(manager) doesn't care about the reports made last year nor does he care about upholding a professional manner while attending/working at dobinsons. If possible to have the Short male manager even moved to Tuggeranong so neither my wife nor I have to be subjected to this kind of treatment it would be really appreciated. Not sure how someone acting like this treating customers like this is allowed to remain employed. But I think at the very least he should not be allowed to attend the Woden/Phillip nor the Belconnen Dobinsons from now on. When I find a way to take this report higher or directly to someone I will send another email/message. Thankyoy for your time. Kind regards, read more

I live in America but come to Canberra every year. One of our go-to spots is Dobinsons Bakery in the Tuggeranong mall for delicious and iconic Aussie meat pies. This is a walk-up counter in the a mall. You can take your food home or eat in the nearby food court. The service is fast and efficient. The pies are consistently delicious with a flaky crust and tasty fillings. I had their Thai chicken this time and it didn't disappoint. Their pastries are also excellent. We especially enjoy their Lamingtons. We will be back! read more

Dobinsons Bakery Cafe - Thai chicken pie - Bakeries Near Me - Canberra, ACT

I know they went to the outskirts of Canberra rather than stayed in the city however I think it's easier just to collect the reviews here. I've been visiting Dobinsons for years, between getting myself a bakery good, to ordering catering for work functions. I'm giving them 5 stars purely on the fact they made me love their quiche and fruit flan, and I NEVER order those two items from any other bakery. Who orders a quiche and fruit flan, ever? No one, except me when I discovered Dobinsons. The Dobinsons in Tuggeranong has always had fast and friendly service, and isn't normally too busy at one time. When I ordered catering back when they were in the city, despite being crowded they were very organised and I was able to grab and pay for the catering in a timely manner. The windows on display of their goods is always neat and rustic. If you're questioning the meat pies... an Aussie classic... yes, they are good. But if you're adventurous, give their other items a chance because they do surprise you! All my reviews are standardised to the following star ratings: 1. Customer service I.e. friendly, easy to book, etc. 2. Accessibility I.e. location, decor and scenery, easily assessable or flexible, etc. 3. Work, health and safety I.e. clean, safe, etc. 4. Quality of goods and/or services I.e. good food, good movers, etc. 5. Comparison to similar for location - I.e. would I recommend this above other places read more

We stopped at this wonderful bakery cafe for lunch and we were so impressed with the quality and variety of the food. Our quiches and salads were delicious and the chocolate on chocolate slice that we shared for dessert was scrumptious. The portions sizes were good and the prices very reasonable. read more

Dobinsons Bakery Cafe - Quiche & salad - Bakeries Near Me - Canberra, ACT

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Haven't had a meat pie and sausage roll in about 2 years due to living overseas. This place far surpassed my memory of a meat pie and sausage roll. Excellent read more

Good value for great food. I have had a cooked breakfast on many occasions. I keep going back. Coffee is not the best in Canberra but a good 8/10. Every meal I've had has been consistent, tasty and hot. read more

Dropped in for a quick breakfast here and pleasantly gratified with a nice meal. Friendly, quick service with indoor & outdoor seating. Good selection of pastries & cooked meals available. Nice coffee as well. read more

Whenever we visit Canberra we'll try a visit this bakery/cafe as they serve good honest food at reasonable food. We always take a loaf of their ciabatta bread back to Sydney as it is a nice change to the no taste or character bread sold by the bread chains or supermarkets. read more

Cute shop with very tempting sweets. Overall good coffee but very slow and inexperienced servers. Definitely a good place to pop into when you want some caffine and sugar. Nice blackboard specials as well! read more

Dobinsons Bakery Cafe - Yum - Bakeries Near Me - Canberra, ACT

Fast service. Locals like it. Pretty good variety on menu. Great environment dining outdoors. Wish i had known about it earlier in my holiday. Could use more greens and better plating. Even if they change nothing i will come back again. read more

Dobinsons Bakery Cafe - Pulled pork eggs benny. YUM! - Bakeries Near Me - Canberra, ACT

Really love this place and its my go-to-place while I am staying in Canberra from the states. Every pastry, breakfast and sausage roll are to die for. The cream in their eclairs and other pastry is quite thick and excellent. I also have had the eggs benedict and its some of the best I have had anywhere.You ought to try this place. read more

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I have always found that value and service in Canberra restaurants and cafes is generally poor, but I was pleasantly surprised when I went to Dobinson's on my last trip. We actually chose this place as someone I was with was craving a sandwich from here (apparently they leave a lasting impression!) so I guess they can vouch for the sandwiches! I had the seafood basket, and it was good value and really tasty. I would definitely order that again if I was in the mood for some fried ocean treats. I really liked the look of the cakes in the display case, I was so tempted to buy one. The white chocolate cheesecake had white chocolate shavings piled high, and the strawberry custard tart looked amazing. The prices on these cakes were cheaper than the usual "the cheesecake shop" or "cake it away" prices, and they looked so much better. If only they would have survived the trip back to Sydney, I could have tried one! Next time I need a cake in Canberra I will head straight here though! read more

Fantastic food at a great price. Seriously the kids had a great meal - trio of eggs and the beef and bacon burger with milkshakes - and my wife and I had delicious Ceasar salad and the vegan plate. And a choc chip cookie, which is huge, for only $2.50! read more

Yummy simple Australian fare. I got a detailed and spinach triangle and iced latte. Staff was very friendly and accommodating There is ample outdoor seating and seems to be a popular spot among the locals. There is full breakfast fare also although I didn't try it. No charging outlets were available but WiFi is free in the CBD. read more

This Bakery Cafe is busy - and now I know why ... it's good. When I arrived it was a little too early for lunch, so I found an outdoor table and sat for a short time, then decided to order early anyway. At the counter, the server told me the wait for food was about 25 minutes, so I was glad to be early. I ordered a Pumpkin, Baby Spinach and Feta Salad. When it came it was only just over 25 minutes later, so that was well done. The salad was lovely - cooked pumpkin, spinach, plenty of feta, great dressing, red onion and cashews. It was delightful. The dish came with a serving of hummus and a crispy cracker. My lunch was totally delicious and well worth the wait. Thank you. read more

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Amazing bakery! Have had lots of the sweet things from here and such good pies. Workers are great and always happy to help out. Such yummy food read more

I've never had an avocado BLT that made a steak sanga look small until today - and it was GREAT! Fresh veggies, big servings and soft bread. The team at Dobinsons are doing something very right. Food was quick, delicious and priced well. I'll be back for sure! read more

Dobinsons Bakery Cafe - Biggest and best BLT I've ever had! - Bakeries Near Me - Canberra, ACT

I think 3 is being generous more like 2.5 To start our table was not cleaned up from the previous people for at least 10mins, my coffee was nothing great at all We ordered pancakes and Spanish breakfast, the Spanish breakfast which was fantastic but it came minus the chorizo The pancakes were obviously forgotten about and came 15mins later, they looked great the outside was fantastic but once you started towards the centre they were all doughy and unevenly cooked read more

This cafe cooks to perfection. It is also very cheap and affordable. This cafe is 10/10.

The staff here paid no attention to allergy requirements and served almond covered pancakes to me, an anaphylactic, after I specifically requested nut free and explained why. After complaining they picked off most of the almonds and returned the meal, in a state which would still have put me in hospital. I complained again and was fully refunded but the negligence is seriously dangerous. And the flowers are dead. read more

I only ever go to Dobinsons for the cakes. They are delicious. Very decadent but well priced at the individual single serve portions. Highly recommend the banana caramel; cherry pie; laminations and custard tarts ... Just not in a single sitting! Also rate their quiche Lorraine highly. read more

I love this place. The almond croissant with custard is amazing. Weekend breakfast can get pretty busy and service can be a little slow. Outdoor tables often covered in dishes too because of how busy they are. But food generally makes up for it. Their cakes are also great - we have had many a Dobinsons cake for work morning teas. My favorites would have to be the caramel tart and the chocolate tart. Yum yum. read more

Inexpensive bread that's *excellent* by Canberra standards. Good firm crust, fluffy moist crumb. The vegetarian brunch is simple (the most processed thing is the bread!), hearty, and inexpensive with all ingredients well-prepared. (Though the poached eggs were a little over-cooked by my partner's standards.) The thing labeled "hollandaise" is more of a simple aioli. The apple crumble pie is not as cloying as I'd feared, although there's no cinnamon and some (surprise!) coconut. Nice plain croissants, very enjoyable almond croissants, though the latter have a lot of filling, a bit too much for me (and I'm a big eater). Excellent value:price ratio. read more