Mood Food Ashes Test
I went in with such high expectations, which were seemingly looking to be met upon arrival. It was all downhill from there. I left cranky, disappointed and fatigued.
We were seated on time (7pm), and were asked for our drinks order 30 minutes later. The first tiny course didn't come out until 45 minutes after we first sat down. The second course was another 45 minutes after this, at which point we were told they had gotten their process sorted so dishes should be coming out quicker. Courses three and four flowed pretty quickly, however when we asked for more water at course number three, the waiter forgot it. After course number four I followed up on the water and was quickly told "yep, when I get to it".
After waiting another 40 minutes before enquiring about our fifth course, it was clear that the wait staff quickly realised they had run out of one of the star dishes (beef wellington). We were not informed that we would not be getting this dish until we got to that course and whether intentional or not the wait staff attempted to skip that course for our table. The wait staff knew they were out of the dish a long time prior to this, and we also knew from being able to see in the kitchen. Being open and admitting this mistake rather than trying to obfuscate the issue would have been wise, we aren't stupid. When I expressed my disappointment at the deconstructed beef wellington that was served as a thrown together replacement (which was really just a small chunk of steak, some flash fried spinach and a round of puff pastry with some gravy) the waiter went on to bag out the delicious looking beef wellington that had been served to everyone but us. His ridiculous attempt at explanation meant nothing, however the waiters were especially nice to us after that stuff up. However, it was too late.
By the time we got to dessert I didn't even care anymore. I just wanted to go home as it was three and a half hours since we were seated.
Given these types of events happen every month I would have expected a higher level of organisation and service. Between the four of us we spent an exorbitant amount of money to walk away sorely disappointed. I will definitely not be returning.
The idea was brilliant however extremely poorly executed and the food served was not a brilliant display of either British or Aussie food. read more