Let me just say with a smile & 100% truth that my recent visit to the NCDMV located at Spring…read moreForest Rd in Raleigh, NC was the most stress-free & comforting visit! You see... I hurt my spine and I am waiting for an indepth 6th spinal surgery. Needless to say, I am in excruciating pain. The pain was so intense when I walked into the NCDMV I began perspiring all over my face and body. I became very nauseous, weak, & I had chest palpitations. I stood there and an employee came to check on me. An Examiner walked me over to the chairs. She took the time to be so comforting and kind to me. This awesome kind Examiner brought a fresh bottle of water for me and some paper towels to dry my face off. The Examiner helped me get to the right desk and made sure I was ok. The other Examiner at the desk calmly talked me through doing what I needed to do for my Real ID. What a sweetheart also besides the initial Examiner! Between these two remarkable kind lady Examiners I got through the visit just fine! These two remarkable lady Exsminers were Examiner Wilson and Examiner Thorpe! Kudos to these two professional yet very kind ladies made my visit very comfortable. ​​This was such an uplifting visit. These two sweet helpful Angels were there at a time I needed it! Having two professional kind hearted Examiners such as these two on staff is a feather in your cap...NCDMV!!! Gratitude to both of these pros! This positive experience renewed my faith in society!

Our experience was awesome. While it is challenging to get appointment but once we got the…read moreappointment the experience was good. There is ample seating if you have an appointment and we were called quickly. The examiner was nice. While the child passed, they were provide detailed feedback so new drivers focus and drive safely and carefully. So I highly recommend this location.

Absolutely ridiculous. Don't bother making an appointment, just plan to get there when it opens. I…read morewas so excited to be able to get an appointment. They tell you not to get there any earlier than 15 before your appointment- don't believe it because they will take everyone else as a walk in that got there before you. Once they take your documents they send you back OUTSIDE to wait while they take all the walk ins, which is actually inhumane in this heat. Plan to go on a day with nice weather, for sitting outside for god knows how long. Glad I don't have to do this very often. NC- get your act together

Even though they SUCK, sadly, they know we have no choice because the government has us jumping…read morethrough all these hoops just to be able to do things like fly. They are RUDE and condescending at the smithfield office on 301 in Four Oaks. There are no directions when you walk in to an instant waiting room; not sure where/if to check in. First person I saw in another room to ask what I should do must hate her job. People need to be thankful they have a job in an airconditioned building and be more understanding and helpful with people who have no idea what they are doing. So many DMV workers are awful.

The Shotwell Garner branch has the worst, most rudest staff I have ever had to deal with! They are…read moreincompetent, slow, and ignorant. If they actually had customer service I could have been done in there in 15 minutes, instead it took close to an hour. Complete idiots!

When contracting a state service that is customer based, the contractor's bid MUST include enough…read moreexaminers to provide excellent customer service. There is no excuse for customers being unable to make appointments to obtain a 1st time license including a road test, nor a lobby full of citizens in need of simple renewals and being turned away. Someone didn't think through this clearly when writing the specs for bids for Driver License Services. Low bid shouldn't always be awarded contract when adequate staff is sorely lacking.

This is one of those necessary places of evil that we have to visit once a year (or more times…read moredepending on how many vehicles you have.) I have to say that I would rather go here that to the main DMV office 5 minutes away to get things done. Parking is easy and hassle free, and the line moves at a nice pace assuming you have all your paperwork. There is not much on the inside to look at, just the attendants, a bench, and ATM machine. Other than that it is just a big empty room. They do not do all the stuff like they do at the main office at this one, all they deal with is License Plate issues, so sometimes you still might have to head downtown.

In and out in less than 15 minutes…read more I do not like that they only take cash or checks but atleast they have an ATM in house. This is located in a shopping center where parking is not a problem. Will recommend this particular location to everyone. One of the best experiences I have had with LPV. Way to go!

Do you like to watch paint dry? Do you enjoy mindless paperwork? Do you enjoy standing in lines? If…read moreso, this is your place! The bureaucrats working there enjoy chit chatting all day long while people wait in line outside. They have no urgency. They need to stop chit chatting with everyone and get the line through faster. Absolutely infuriating how backwards the NC DMV system is.

Went in without an appointment. The staff that I encountered were pleasant and very accommodating.read more

Very Disappointing and Unprofessional Experience…read more I had a very frustrating experience at this license plate office today. I had just started a new job in Raleigh and chose this location because it was less than five minutes from my workplace. I went there to pay my vehicle property taxes and expected the process to be fairly simple. I waited in line for more than 30 minutes. During that time, another customer came in after I had already been waiting and stood in a separate line where no clerk was assisting customers. When a clerk Mrs Charlene eventually became available, that customer was helped before those of us who had already been waiting. What made the situation even worse was the rude and unprofessional attitude of the clerk. I understand that employees can have busy and stressful days, but customers should still be treated with basic courtesy and respect. I left feeling that my time was not respected and that the situation was handled unfairly. Waiting over 30 minutes is frustrating enough, but being treated rudely on top of that made the experience especially disappointing. I hope management will look into how customers are being handled at this location and address the issue of both customer service and how the lines are being managed. People come to these offices because they need a service, and they deserve to be treated fairly and respectfully.

The License Plate Agencies are privately run and are much better than the Driver License…read morefacilities. I have been two Atlantic Avenue in Raleigh three times: 1. Get two titles and plates. 2. To get a registration sticker. 3. To get a disabled persons parking placard. All three times my wait was less than an hour. I found the staff very friendly and polite. Make sure you wait in the correct line.

We came without an appointment to get an ID card for my mother. We were prepared with all the…read moredocuments and were given a number and asked to wait in the car for our turn. Text messages kept us informed about our place in line. The staff was smiling, kind, and courteous. My mother was offered a chair since the computer was running slow. We were near the end of the process when it turned out the computer system was down statewide. I asked if I could take my mother home since staff did not know when it would be fixed, and the woman handling her paperwork arranged for me to return before 4:30 to pick up the ID without needing an appointment or my mother. To my surprise, I received a phone call letting me know the paperwork was ready. I stopped by to pick it up and was handed the ID on the spot. Considering the "complications" with the computer system, this was still a pleasant experience. The team there is wonderful!

Horrible. I waited an entire day and went through the process of having my drivers license issued…read moredue to relocation. I did my research, had all the necessary documentation, was told I would need to come back on Monday due to insurance being purchased same day. The clerk assured me I wouldn't need to wait in line again as all was in order, just needed 24 hours for insurance to be I stated and then pay the processing fee. She indicated verbally I would not need an appointment or need to wait in line that she would look for me and instructed me to explain upon arrival that only payment was necessary. Upon arrival and explanation was issued a number and told to wait in my car again and when I had the nerve of being angry about being lied to was told not to come back. Abolish these state run rackets and replace these imbeciles with private drivers license businesses who compete for business. Overnight the lines and waiting will disappear and these incompetent personnel, paid from my tax dollars, will be forced into seeking private sector jobs instead of being paid for failing the tax paying citizens responsible for their salaries and pensions. Absolutely unacceptable!

Had an awesome experience at window #3 I wish I got her name She was so sweet! Scheduled an…read more8:15 appointment and was in and out in 10 minutes All staff was kind and competent

I made an appointment and it went quickly and smoothly. The facility is very clean and organized. I…read morehad the best Customer Service Representative! Bri Gino's vibrant personality made the appointment a fun experience. She was also very professional. She deserves a shout out!!

Simple, straightforward, exactly what it says. Classic old school style shop (my favorite), in and…read moreout within 10 minutes for a state inspection. Incredibly fair prices, great efficient service, and friendly knowledgeable staff. Honestly not much more to say as I walked in, asked for an inspection, presented my vehicle registration, and few minutes later I was back on the road. Would highly recommend and will most definitely be returning.

Inspection on truck, at time to pay was told $30 which I knew, upon getting receipts I was charged…read morean extra 90 cents without being told up front I never paid transaction fee in my last places I took my truck for inspection, I never go back to this place because of it.

Being a native New Yorker, going to the DMV brings back extremely horrible memories…read more HOWEVER, now being a resident of North Carolina...these past experiences have all been changed! I went here to get my license plates / tags and titles. After walking in, there are two lines (one for existing and one for new). Being new, I went into that lane. I knew exactly what I needed to bring with me as well, so i came prepared. I got there around 4pm and was out of the door by closing (5pm). (around 7 people in front of me. I provided my Proof of NC Insurance; the titles to my vehicles (You need to provide a new set of current mileage) as well as my NC Drivers license in order to proceed to the next step. After providing all of this, and signing some documents, the staff member took my title (stating that the state of NC will reissue a new title); provided me with new license plates (issued right there and then) and took the payment. Luckily, I was able to pay by credit card, as being a first time resident of the state, my total came out to be over $1000 to transfer my vehicles in, but the person behind the desk (forgot her name) was extremely pleasant, tolerant and kind to explain all the different charges to me. Overall, the experience was very pleasant, as the staff there were not the typical staff you see in a DMV. Proud, not grumpy and very well mannered. Very appreciate their service and assistance during this process.

Worst DMV experience ever, and that is saying something. 45-minutes to find out I was missing…read moredocument, which my wife could have texted me, and which the clerk said was acceptable, but that I couldn't use my phone to call wife to ask her to so this. Kafkaesque to say the least.