I been a member of NFCU for over 30yrs, financed my 1st car loan overseas, purchased CDs and I'm…read morecurrently using other services. In summary, NFCU has consistently delivered, I highly recommend. Please plan your finances and take the advise from the experts at NFCU. Lowest interest rates for loans, competitive CD rates. Hope this helps someone. Regards.

Terrible experience with them. The lady signed me up trying to make it seem like everything was…read moregreat with them. Put $7k in there. Next day they put my account on a freeze. It didn't make any sense. I was LIVID!!!! Because how are you going to tell me when I can and can't get my money without any explanation?!? It took me 3 days to list segue with these people to get anything out of my account. I do NOT recommend them!!! Because they had no explanation on why they did what they did. How do you guess put my aunt on a freeze the following day opening an account?? AND I was reeling to buy a car with MY money and was on a time limit. I was so upset, I had to talk to someone in order to just get my funds. Took my money when I got the chance and went to a different bank

Why every time I go to this location, now you don't allow customers to use the inside ATM after…read morehours! This location used to close off the wall to the inside to allow customers to use the inside ATM. Not only is this unsafe, they only have one ATM outside! I'll just start going to the local Walgreens locations, they have ATM's in their locations and they are all over the place.

Jessica saves the day after I left my phone on the teller's counter. She ran out into the…read moresweltering parking lot to track me down, then refused my best efforts to fund her next trip to Starbucks. Thanks Jessica!!!! Way above and beyond!

Great experience!! Everyone was so nice, helpful and so friendly. Thank you it was worth my drive…read morethere . I was staying on the strip and had to get to a location. This one was it!!!

I absolutely LOVE NFCU! I needed to have a document notarized and Ms Chelsie was very helpful,…read moreprofessional, and supportive. I really thank you for providing a valuable service for me and praying you have a wonderful holiday!

Recently moved to Las Vegas and wanted to open a local account. I wasn't waiting long before Tania…read moreM. called me to her desk. After some casual conversation, she got right to opening my account, everything went smoothly, and she was able to answer all of my questions and I had full services that day. I've worked in finance for, just shy of 10 years, I know what to expect as a member because I know what's expected as an employee of places like this. I believe Tania M did amazing job. Kind, helpful, courteous, and engaging. Nothing like some of these other, older reviews. In fact the next week my Husband opened his account at the same location, not with the same representative but, still a great experience.

Went to the branch on Tenya last week. They would not let me open an account because I could not…read moregive them an emergency contact number (family, friend, etc). Some people just do not have any family or close friends that are worthy. No bank or credit union has EVER asked me for an emergency contact number (only a doctor's office)! Absurd! Too bad, it's their lost not mine!

Melanie P. at the Craig branch solved an issue for me with an on line banking problem. She solve…read morethe issue quickly and was very pleasant. Thank you Melanie!

Every one of these branches is full of liars and people trying to do anything to make money off of…read moreyou. I closed my checking account last year and they begged me to keep my savings open and swore nothing could be taken from it. Today i notice missing money and call and they tell me they have been paying fraudulent bills out of my account with no checking account and no updated debit card and then has the audacity to tell me the merchant authorized this and i have no choice. Now tomorrow ill be closing my savings as well. This place is a huge scam and offers absolutely zero protection for your account regardless of how many time you tell them the activity was not authorized. HUGE RIP OFF AND ABSOLUTELY ZERO PROTECTION OF YOUR MONEY. Next step is B.B.B. and F.D.I.C. to report them.

Excellent staff in all that's happening. Really professional & knowledgeable. James & Jordan are…read morethe Branch Mngr & Supervisor right out front working the windows. Just Excellent!

I hate this bank, they always act like they know what there talking about, but they don't. It…read moredosn't matter if it's over the phone or in person. And everyone gives you a different story! So check this out. We have several accounts. I have one, hubby has one and we have a joint account. So I closed my account. They want to start charging $10.00 per mo. Sorry, I'm not going to pay that. That's $120.00 per yr. So I closed it. Ok, so now I don't have access to this closed account anymore right? So a few days later, I go to the joint account to pay a bill and to transfer money from the joint account to another bank. So I didn't see anything pending in the other bank. hummmm, so I call. They can't tell me anything, I call the other bank, they say it's not on there in, and give it another day. Now I'm getting pissed. So I call Armed forces bank. Ohhhh some how they took money out of the closed account, huh? How the heck did that happen, and I don't have access to that account. Well bill pay, did it. Ok, I need $ transferred to that bank, and you guys need to get that $ out of the account it was transferred to. They said oh after a certain amount of time they system will catch it. We will do a free transfer to your other account. You should have it in a few hours. Ok cool. So anyway to make the story short. I was on the phone with them all week. No one knew anything, no one can see that I had double the $ that was transferred to that account. I was so annoyed. Finally, I got a phone call from the bill pay. I told them I had been on the phone with AFB all week, and they couldn't tell me to call bill pay (your company) Also come to find out from the bill pay guy. That on the AFB if you have more than 1 account you have to go in and delete that account! Ok, I don't freaking work for the bank. Why couldn't they tell me when I closed that account that, that is something that I need to do, instead of causing all this confusion! Ya'll need better training! I'm done!

Diego was a delight! Made it super easy to get a new card and helped me with address problems! This…read morelocation is awesome!

Raven was an absolute doll! She provided outstanding customer service and made my banking…read moreexperience smooth and stress-free. She was incredibly helpful, friendly, and attentive to my needs. Truly appreciate all her help!

Jose was phenomenal. Great customer service and communication!…read moreThank you, Jose for your professionalism

One Nevada Credit Union off of Sunset and Marks in Henderson, NV is probably the finest financial…read moreinstitution I have ever dealt with. After my husband passed away four years ago, there were a lot of banking and financial issues and difficulties that I had to deal with. One Nevada very kindly and patiently walked me through each and every issue. Whether in person or on the phone, I have NEVER had anything close to a negative experience. They always go above and beyond to help me and then some. For example, I went into the branch today with my granddaughter and Miss Yvonne was so kind and helpful. Just a genuinely nice person. Again, she went above and beyond to help me with an issue that most banks don't handle. But, she found a way to help me with two separate issues I was having. One Nevada, you are stuck with me until one of us is no longer around. Love you all!!! Gail Howe

Jared was amazing. Only needed to deposit money, but I asked Jared about a High Yields saving…read moreaccount, how long it would take, what the interest rate was. He was asking quick, informative, and efficient with helping me set up the account. I was in and out of the branch within 15 mins.

I don't typically go to this branch as it is out of the way from where I live; however, after…read morehaving Joanna help me today I want to come back to this branch just for her amazing customer service. I went in there with multiple items I needed assistant with and she ensured it was all taken care of. But on top of that, she made sure to connect to me as a person. Joanna's customer service and determination to assist is what every employee at every company should strive for.

There are some amazing employees here…read more A GOOD place to bank, in general a good place to bank.

I am writing to express extreme dissatisfaction with my experience as a member of America First…read moreCredit Union. As someone who has entrusted you with two very large auto loans totaling approximately half a million dollars--including a recent G-Wagon financed about 9 months ago--I expect reliable, straightforward banking services. Unfortunately, what I've encountered has been the absolute worst customer service and technical reliability I've ever dealt with from any financial institution. The primary issue revolves around making simple car payments via Zelle from my Bank of America account to my America First account. This process has been plagued by repeated, unexplained failures despite my efforts to resolve it: - Initially, it required **four separate phone calls** totaling over **2 hours** on hold and speaking with representatives, only for them to ultimately direct me to visit a branch in person. - I spent more than **30 minutes** at a branch to get the issue temporarily fixed, after which I successfully made payments for about four months. - Suddenly, the problem reappeared without warning. I just spent another **30 minutes** on the phone with a CSR, who informed me the system is simply "rejecting" the transfer. This is for a standard $3,400 payment--I'm literally trying to give you money, and your system is blocking it for no apparent reason. The only "solution" offered is to call back each time it happens again. This is completely unacceptable. I own multiple businesses and cannot afford to waste 30-45 minutes (or more) on the phone every single month due to recurring technical failures on your end. These repeated disruptions make it extraordinarily difficult and frustrating to even pay my loans on time, despite my willingness and ability to do so promptly. This level of incompetence and poor support is pushing me to seriously consider refinancing my loans elsewhere and moving my banking relationships to a more reliable institution. I chose America First because of the size of my loans and the expectation of competent service--not to face constant barriers when attempting to make payments.