Been here a couple times and never had a problem. Very nice banking center and the staff is great!…read moreEspecially Robert Nguyen. He helped me change my address over and things when I first moved here. Really funny and polite man. This bank only notarizes Bank of America documents which I found odd but the teller pointed me in the direction of a couple places that do.

Walked into the branch on Decatur near Walmart to cash a check made out for Cash on a BofA check…read more This was for her work. I,am not on the account nor do I have an account with them but figured since it was made out on a BofA check, there would be no problem. I handed the teller the check and my ID. After several questions about my banking habits, the check was cash, however, there was an $8.00 service charge. REALLY? For a check made out on your own check. Some banks are really scraping the bottom of the barrel for more cash.

Probably the Wells Fargo Bank in Las Vegas that I hit the most. Mainly because it's closest to my…read morehome. I rarely need to go inside the bank unless I have to transfer money to someones account. My visits here are either the walk up ATM or the drive thru. This is one of the most convenient ATMs for me since there's never a line. My only issue is the withdrawals through the drive thru ATM. On the drive thru ATM, if you withdraw more than $100, they give you $50's instead of $20's. Some places early in the day cannot break $50's (i.e. Starbucks, fast food drive thru's, Friends, etc). By the way, why do people call it an "ATM Machine"? Isn't that redundant? Doesn't ATM mean Automated Teller Machine? In actuality, these people are saying they need to get money from an Automated Teller Machine Machine. Just like PIN Number??? Things that make you go hmmm.

Drive thru bank teller closed outside, 1 bank teller inside (no hello, how are you or have a nice…read moreday) while 2 customer service bank tellers chatted at their desk.

I have an account with BANK OF AMERICA. They said I couldn't cash a check, so I deposited it and…read morethey said the funds will be available the next day, but they lied. I have to wait a week , the manager is a dumbass and a liar , don't trust them with your hard working money corporations like these will fuck you over

Every time I have gone there, their business line is never open.Whats the point/perk of having a…read morebusiness account? All the other locations fast and flawless but this location is far from that. Also when i finally did make it to see a teller , she gave me back someone else's passport. I had to tell her it must've been the customer before me

Recently moved to Las Vegas and wanted to open a local account. I wasn't waiting long before Tania…read moreM. called me to her desk. After some casual conversation, she got right to opening my account, everything went smoothly, and she was able to answer all of my questions and I had full services that day. I've worked in finance for, just shy of 10 years, I know what to expect as a member because I know what's expected as an employee of places like this. I believe Tania M did amazing job. Kind, helpful, courteous, and engaging. Nothing like some of these other, older reviews. In fact the next week my Husband opened his account at the same location, not with the same representative but, still a great experience.

The ATM machines at this branch never work. It's the closest branch to my home and 9/10 both…read moreoutside ATM machines aren't working.

Opened a checking and savings at this location the other day. The staff was very friendly and…read morehelpful. I even got $100 in free groceries from smiths. You have to open the account, then buy the groceries, then they credit your account wiry proof of purchase( the receipt). It has to be done all on the same day. Overall I had a great experience!

This branch helped out my bro and I big time! She handled a difficult transaction that branch…read morelocations usually don't deal with. Went above and beyond, and what could've been a bad situation turned out good!

This is the worst bank ever. They that their community is made up of mostly seniors and on the 3 of…read morethe month is check day, and they are never prepared for the work load. This is ridiculous for 80- 90 and disabled seniors to have to wait up to an hour to get their money. You all need to do better. My family has been with you all for over 40 years and it is totally uncalled for this much of a delay

As you open the door, your greeted by a security guard. He's a sweetheart! Greeting each person…read morewith a Hello Sir or a hello ma'am. He held the door open for us to make sure that everybody got an eye contact smile. This is where this bank takes an abrupt change. They're nasty they're evil tempered, and none of them seem to be at all concerned with customer service. I would say maybe it was that we had a request. It was out of the ordinary, but they never even let us get to the point of our request because of their nastiness! I can't imagine any occasion that I would make myself go back into this bank. Unless I wanted to talk to a nice security guard, I'll just avoid this place all together.

Great experience!! Everyone was so nice, helpful and so friendly. Thank you it was worth my drive…read morethere . I was staying on the strip and had to get to a location. This one was it!!!

Been a member for 10+ years. Always had a fantastic experience with NFCU. Had a mortgage previously…read moreand currently have checking, savings, credit card and auto loan through them. Recently applied for a new mortgage. The experience was unexpectedly negative. Loan officer assigned to the file was inexperience and unknowledgeable. Unbeknownst to us, she submitted our loan to underwriting with income information we advised countless time to be excluded and sent us a pre-qual letter based on erroneous information. With this letter, we submitted an offer on a home (and let the loan officer know we submitted an offer as well). A few days later, our loan officer emailed us and advised underwriting was unable to approve the loan as she submitted it with incorrect info resulting in our DTI being too high. The only solution offered was to increase our down payment by $99,000.00. We were not able to do this. As such, NFCU withdrew the loan application. 30 minutes later, I had some additional thoughts on how to possibly save the application. Maybe payoff a vehicle loan or a student loan in order to decrease the DTI. I called and emailed and left messages for the loan officer. No response. I called and left messages for the loan officers manager. No response. Very surprised and disappointed in the slow processes, the erroneous processing, the disregard for information provided and the lack of response by the officer and the manager.

I've been banking with InTouch Credit Union for almost 24 years and they have always taken great…read morecare of me. There credit card and loan products have always been the best rates I could find. Recently I had to make an appointment to speak with the branch representative to assist me with my account needs. I was impressed with the service provided and I also liked how quickly I was able to schedule an appointment with a representative. After my appointment with the branch representative the manager took the time to speak to me and make sure that all my concerns were addressed. I was very pleased with the outcome of my visit and I felt like a valued member of the credit union. If you're looking for a reliable bank that can deliver the highest quality customer service this is the bank for you.

After many years they have turned into, so bad I cannot think of a printable description. They…read morestarted sending my payments thru Wells Fargo. I have NEVER 1) given permission for this, 2) was never told of this activity or why, 3) caused late fees on one "never received, but cashed payment, 4) changed my designated purpose to credit card payments so they could charge service fees. I have limited uses-direct deposit of Social Security and minimal work and use online banking. All claimed free, but with their purposeful manipulation will charge you fees!!!!! A one star is too many!!!!!