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    Recommended Reviews - DMV

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    Reviews With Photos

    By appointment only during Covid
    LaRae B.

    We have had to visit this location during the pandemic as DMV appointments are hard to come by. We've got our Real ID here and did a driver's test (behind the wheel and knowledge). Both experiences weren't bad all things considered. There is one woman that is really on top of things. Very friendly and efficient. I would say as far as DMV visits go, the reservation system is kind of nice. It's just GETTING the reservation online that's difficult. After that, showing up is a breeze as there's no long line or waiting. Employees at this office are overall very friendly and the place is clean.

    "Skip the wait" my ass
    Erin F.

    I've frequented this location 4+ times at this point and the timeline for service is atrocious. Even if you get here when doors open the wait extends to 45 minutes plus. The service desk attendants do the bare minimum to assist people and they hold all forms (besides DL) behind the counter so you walk in, get a number to wait 45 minutes for a form, and then have to wait another hour to be helped by an actual clerk who processes information. On Friday, I got here at doors open and waited 4 hours to be helped with a title transfer and new plates. I'm back on Tuesday at doors open and have been sitting for an hour just to retake my knowledge test even though I was told I'd have no wait and be put right through. For the life of me, I cannot figure out why this system is so archaic. Forms should be all online or out for folks to reduce wait time. This place is soul crushing and inconvenient by design. If you live in Portland, skip getting a car and take the bus. Coming here makes me wish I never drove.

    A horrible experience.

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    2 months ago

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    6 months ago

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    11 months ago

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    2 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    4 years ago

    The service is great once u get it. But be prepared to sit for hours. This place is perpetually "short-staffed".

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    3 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    10 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    6 years ago

    Unbearably slow and unhelpful. Hope they will join the 21st century of customer service and technology in this millennium but unlikely.

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    7 years ago

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    9 years ago

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    5 years ago

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    5 years ago

    The same is true for all "services" like the DMV. If you weren't forced by law to come here then you never would.

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    7 years ago

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    Page 1 of 2

    Ask the Community - DMV

    Review Highlights - DMV

    We've got our Real ID here and did a driver's test (behind the wheel and knowledge).

    Mentioned in 2 reviews

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    Auto License Service

    Auto License Service

    (6 reviews)

    Absolutely the worst Customer Service ever! these two ladies this morning were like grumpy bears…read morethat were sitting behind their computers when I got there and no customers at that. I immediately walked up and said good morning to both of them and I did not even get an acknowledgment of my greeting which I thought was very odd. One lady then said "can I help you"? she asked two questions I answered both of them and handed her the money that i owed. She handed me my registration and my new tab. I then stood up to leave, I turned around and even said that they were very unwelcoming and when a customer greets you the least you can do is reply back versus flat out ignore, and told them both they really should at-least greet customers when they arrive and if they can't do that at-least reply if the customer greets them, the one lady literally looked up at me shrugged her shoulder, opened her eyes big and said "sorry" in a very "unsorry tone"the other lady looked over at her and again silence from both. I told them I would never be back as their fortunately are other locations that I can take my business too and will definitely be writing a review, and oh, no response from either of them. So as I was leaving the guy at the front of the store (this licensing place is in the back of an ace hardware store) wished me a nice day. Here I am in his store not giving them any business and he wishes me a good day but the folks I did give my business too couldn't even respond to my warm greeting I gave upon my arrival. Coincidentally as I was walking to my car a lady that parked next to me was walking into the store next door that I met a few years ago and we chatted for a few minutes and I told her the story and she said that she herself had an unpleasant experience there before and takes her business to Hazel Dell. She then said her daughter in law won't go there either.

    Came here to finally transfer my license to the state of Washington from Maryland…read more Sad day. The older gentleman right up front was so nice to everyone that walked in and was very efficient at pointing them in the right direction. I had about a 10 minute wait for my number to be called, so I had no choice but to listen to him since I was sitting right by his desk. Not once did he ever falter even a little bit when giving answers to questions he was asked. When my number was finally called, a younger gentleman handled the transfer of my license. He was extremely nice and appropriately chatty during pauses between taking and entering my information into the system. My past experience with licensing is that it is usually a process that takes a few hours of dealing with people that hate their jobs. This maybe took about 45 minutes max and the staff here that I encountered was very pleasant. I thought it was a little weird that you handle all of the paperwork/payment at one station, then go to another station to have your photo taken, and then get a temporary (paper) driver's license, only to wait for your official driver's license to be mailed within the next 30 days. I have always gotten the official one the same day, but I suppose this is how they can get people in and out of there in a reasonable amount of time. So I'll take it.

    Orchards Auto License

    Orchards Auto License

    (33 reviews)

    Orchard Auto License absolutely lived up to the great reviews…read more When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them.

    Visited this Washington Department of Licensing location to register a new vehicle we recently…read morepurchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office.

    DMV - departmentsofmotorvehicles - Updated May 2026

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