Visited this Washington Department of Licensing location to register a new vehicle we recently…read morepurchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office.

Orchard Auto License absolutely lived up to the great reviews…read more When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them.

The system is indeed broken. Their automatic phone menu doesn't work at all. You can't put in any…read moreinfo and it just sticks you in a loop. Don't even bother calling.

Easy to make appointments online, minimal wait when you arrive, cheerful and knowledgeable…read moreemployees, we couldn't be happier with this location! We have had to come here 4 times this past month for a variety of reasons and we never had a bad experience. Even the building and parking lot are clean and beautifully maintained. Best government facility we have ever been too.

One of the best experiences I have ever had getting a new license... easy to find, not too busy…read more.. and great service. I was in and out in less than 30 minutes...

Hands down the best DMV in Vancouver! Heidi was so incredibly helpful and I was in and out in ten…read moreminutes getting an enhanced license. The first time I went I didn't have all the proper paperwork and they were still so helpful. Pointed me in the right direction. I cannot recommend this DMV enough!

This is the best Vehicle Licensing office in Clark Country, the staff is very helpful and super…read morefriendly. My transaction was on the complicated side, they took the time to work through the details and get my paperwork sorted out, I was able to leave with my transaction finished and feeling very satisfied. Thank you to everyone that helped me out that day. I will be back!!!

If your not going to be open when you say you are change your hours or don't be open on Saturday…read more Your wasting peoples time when they can go somewhere else

With government office with several employees you would think that a government agency would figure…read moreout how to stagger lunch hours so that they could remain open from 12:00 to 1:00, which is typically the lunch hours for people needing to accomplish errands. Instead they close for 1 hour making it inconvenient for anyone to take care of business when they have the time available.

Friendly staf. Convenient location. Efficient. Vehicle license renewals are easy. Not like many…read moreoffices with long lines and long wait times.

Absolutely the worst Customer Service ever! these two ladies this morning were like grumpy bears…read morethat were sitting behind their computers when I got there and no customers at that. I immediately walked up and said good morning to both of them and I did not even get an acknowledgment of my greeting which I thought was very odd. One lady then said "can I help you"? she asked two questions I answered both of them and handed her the money that i owed. She handed me my registration and my new tab. I then stood up to leave, I turned around and even said that they were very unwelcoming and when a customer greets you the least you can do is reply back versus flat out ignore, and told them both they really should at-least greet customers when they arrive and if they can't do that at-least reply if the customer greets them, the one lady literally looked up at me shrugged her shoulder, opened her eyes big and said "sorry" in a very "unsorry tone"the other lady looked over at her and again silence from both. I told them I would never be back as their fortunately are other locations that I can take my business too and will definitely be writing a review, and oh, no response from either of them. So as I was leaving the guy at the front of the store (this licensing place is in the back of an ace hardware store) wished me a nice day. Here I am in his store not giving them any business and he wishes me a good day but the folks I did give my business too couldn't even respond to my warm greeting I gave upon my arrival. Coincidentally as I was walking to my car a lady that parked next to me was walking into the store next door that I met a few years ago and we chatted for a few minutes and I told her the story and she said that she herself had an unpleasant experience there before and takes her business to Hazel Dell. She then said her daughter in law won't go there either.

Came here to finally transfer my license to the state of Washington from Maryland…read more Sad day. The older gentleman right up front was so nice to everyone that walked in and was very efficient at pointing them in the right direction. I had about a 10 minute wait for my number to be called, so I had no choice but to listen to him since I was sitting right by his desk. Not once did he ever falter even a little bit when giving answers to questions he was asked. When my number was finally called, a younger gentleman handled the transfer of my license. He was extremely nice and appropriately chatty during pauses between taking and entering my information into the system. My past experience with licensing is that it is usually a process that takes a few hours of dealing with people that hate their jobs. This maybe took about 45 minutes max and the staff here that I encountered was very pleasant. I thought it was a little weird that you handle all of the paperwork/payment at one station, then go to another station to have your photo taken, and then get a temporary (paper) driver's license, only to wait for your official driver's license to be mailed within the next 30 days. I have always gotten the official one the same day, but I suppose this is how they can get people in and out of there in a reasonable amount of time. So I'll take it.

Wait wasn't as long as I thought it would be. If you need to meet with someone make sure to make an…read moreappoint because they don't take walk ins. I was just taking a form in they needed to get me signed up for Medicare so I had to wait in line. But it was very quick. Both ladies I saw when I went in were very nice. Trisha was super helpful the first time I went in. Nice interactions.

I've been here twice in a 2 week period. I tried to fill in…read morea form online however it wouldn't complete it and was throwing an error, so I came in person. The front person asked what I was there for and answered all my questions. FYI there is a 2 hour free parking between 9th & Evergreen off Broadway, pay attention to where you park as some are restricted. The first time I got there at 9:30am, they open at 9am and it was pretty crazy. *** I was there for a NAME CHANGE, which FYI do the SS card BEFORE your drivers license! Lesson learned as since my old license had a hole in it, they wouldn't take it. Even though I had a printed paper from the DMV that showed my new name and ok'd me for driving, I had to wait till I got my new license. 2nd time I tried to get here early prior to 9am, but Starbucks was calling my name so I landed at the SS office exactly at 9am. There was a line outside where they would let a small group of people go in at a time. ***If you can get there between 8:30-8:45, do it! You'll save loads of time waiting. ***They don't allow some drinks in to the office, coffee one of them. As soon as they told me I finished it up quick. ***don't bring in knives, guns or mace as this is a federal facility. They tell you to take it back to your car otherwise if they find something, good luck! If you're there first thing in the morning, you will get in line to enter info as to why you're there and it will print out a ticket number. Stand behind the blue line until you're up. The line isn't super obvious so people cross it and then they yell at you (not really, but a tsk tsk in a very loving way). A sign would make it easier...just saying. *** if you have a U number, it doesn't appear on the screen. No idea why it doesn't. I saw a sign that says you can make an apt online but seems like this is only for benefits. I was working on my work laptop using a hotspot thru my phone, and almost 1.5 hours from arriving, I was finally called up. It took 5-10 minutes and they gave me a page saying I should have my card within 2 weeks. Good luck!

The staff here are very friendly. If you have an appointment, then you should be in and out pretty…read morequickly! Thank you for the great service!

Amy is the ultimate professional. She served with kindness, compassion and integrity. We all…read moreunderstand that going to the DMV is stressful, especially when there are a lot of documentation and forms that need to be completed. I've been served by some in the past that showed outward frustration and disregard when all needed documents were not readily available. Amy is a great example of competent and knowledgeable service. Thank you Amy, for making me feel like a human during a stressful time. The registration of my vehicle is complete.