Visited this Washington Department of Licensing location to register a new vehicle we recently purchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office. read more

Orchards Auto License - Departments of Motor Vehicles Near Me - Vancouver, Washington

Orchard Auto License absolutely lived up to the great reviews. When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them. read more

Super helpful and talented team. Having made a big move with 4 vehicles means lots of hoops to jump through to get our registration nailed down. We have visited Orchards 3 times and each time the professional registration processers went above and beyond to help navigate the DMV nuances of Washington State. Overall everything has worked out well. Have temporary plates and just waiting for our specialty plates to come in the mail. read more

I am a Transportation Licensing Agent. Orchards Dept of Licensing off of Fourth Plain in Vancouver WA is the best DOL you can ever go to. They are knowledgeable, caring, just amazing people to deal with. I have gone in there on several occasions. Their customer service is impeccable. The DOL in Vancouver on 136th is horrible, they are not the most knowledgeable, not helpful in the titling department . You could not ask for worse service. They always give wrong information, however the IRP unit on 136th is GREAT!!!! read more

Slower than the DMV. We walked in and took 92 with 67 being served. There were at least 4 people serving customers. After waiting about 45 minutes and they had only gotten to 77, we walked out. 2 of the numbers called had walked out already so they had only served 8 customers at that point. There seemed to be no urgency to deal with the amount of customers waiting for service. Seating was not very comfortable. read more

Excellent service and very knowledgeable title people. They are GREAT!! They follow up and go out of their way to accommodate--even when the dealership screwed up and chose a license service about as far away from our home as possible. GREAT PEOPLE at Orchards Auto License!! read more

They do a great job! Need these in Oregon! They are quick and handle so much allowing people to avoid the dreaded dmv

Orchards Auto License helped and successfully obtained a replacement lost title for me. They were professional and navigated a tricky situation in getting the title. I could not be happier with Orchards Auto License. PS. Do NOT USE HAZEL DELL AUTO LICENSING. THEY WERE RUDE, KEPT ME BN HOLD FOR 45 MINUTES. TOOK MY MONEY, STATE FEES AND DID ABSOLUTELY NOTHING. They only managed to waste $80 and 12 weeks of my life. read more

I walked in to a packed house and anticipated a long wait but, the establishment is well staffed so the line moves quickly. Everyone is friendly and knowledgeable. read more

Helpful and professional with my interactions over the yrs. Providing information that helps plan for my future needs. Highly recommend this location. read more

Kind, friendly, and know what they are doing. Few times I didn't have all paperwork ready and they kindly guided me.

Excellent customer service. I was able to renew my tabs quickly with no issues. I definitely recommend this DMV location. I will be coming back here for all of my licensing needs. read more

I'll admit I was afraid of coming here after reading the reviews here but my experience today was great. Granted, it wasn't busy (3 customers ahead of me), but all the reps were extremely pleasant and efficient. I was in and out with new plates in less than 20 minutes! read more

So rude. They were making remarks under their breath about customers. My registration was literally crumpled and damaged when they gave it to me. read more

My grandma is in a giving mood. She just cut 2 of my teenagers a sweet deal. She gave them a 2004 Mazda SUV in exchange for 3 years of yard services. We had to put the car in MY name so I can insure both the teens. Grandma had just given my cousin a truck, so she drove us straight here. She knows the drill. We walked into a huge open room, looked at all the cool tin signs hanging on the longest wall(for sale of course) We pulled our # and sat down. We waited all of 5 minutes before our # came up. We were in and out in about 9 minutes. Quick and professional. All questions answered. Great experience. I will be going here from now on. read more

Orchards Auto License - Departments of Motor Vehicles Near Me - Vancouver, Washington

I've gone here many times for different issues and was always helped by friendly, courteous, knowledgeable people. A few times there was a wait but you can't blame the employees if they are busy. read more

Sooo, simple. I I even screwed up thee mileage of my title transfer and it was no problem. Total of 35 minutes from entry to exit. Just excellent! Sam offered stellar help; she's to the goto at this place. read more

The blonde girl with glasses is really rude, and has no customer service at all. Other than that, this place is quicker than any other dmv's close by read more

Fast and friendly. Always happy to go there as it takes minimal time out of my day. Be sure to recommend to your friends that their are several places to renew your tags including online. read more

The lady was rude and acted as if I dont speak english(English is my first langauge)she made remarks that were rude and spiteful. I can't believe the state of washington even does business with them....theyre shady and have zero clue what they're doing. read more

Very rude. Called to ask a general question about trailer registration. She kept interrupting me and treating me generally like I'm an idiot. Well, that is why I'm calling. Because I don't know. When I asked her why she's being so rude and short with me she replied with, "I'm not trying to be rude but I'm helping this customer!" Oh, I'm sorry to bother you but since you're "not trying to be rude" that means you're just being instinctively mean & rude. That's worse! I love that this portion of the process is privatized which means I can give my business to someone else. Never will I use your office again folks! read more

Way faster than the DMV, and a speedy drive-thru as well. I've been going here for years and they've been awesome every time. The parking lot is so-so but they're generally not crowded enough for it to matter. Staff is quite friendly as well as knowledgable. read more

Very poor customer service. The staff couldn't seem to answer even basic questions, & offered no explanations. Then two guys came in without masks, clearly violating the state guidelines & putting everyone's health at risk. The staff refused to do anything about it, which is a violation. I will go somewhere else next time. read more

Nice people very knowledgeable. Quick processing time as well. Never long lines. I frequent here often.

Extremely slow, inefficient process of lots of chairs and take a number approach. Four employees working and only two helping customers, makes for a long wait. These folks are slow and don't care they even repeat the same number after they already called it. I only went here because I was forced to pick up a temporary permit here. Avoid if you can, otherwise good luck! read more

Best dmv I've ever been to fast easy service! Never thought I would enjoy the dmv! I highly recommend this one to everyone! Short lines fast service! Don't waste your day go now! It's easily located and convenient! I will be coming back! It's worth every minute of your time because time is priceless! read more

Go somewhere else. These guys used to be the best, and until today I thought they still were. On February 28th I was in there to transfer the title of a vehicle, and after doing some paperwork I had to go through emissions and I was told "that's it". I asked about fees and the vehicle I was transferring was gifted so they told me there weren't any unless I wanted to pay to have it rushed. I waited the 6-8 weeks (obviously longer) and nothing came in the mail, so I went in today and the same girl that I dealt with the first time happened to call my number. I explained the situation and she called me a liar and said "I'd never have said that since it's illegal for you to be driving on those plates". I know I have received plates in the mail before and I KNOW what I heard the first time. Now not only did I have to pay the title transfer fee I was also hit with $125.00 "late fee" for transferring so late. Now I take pride in being legit and I would have saved that $125.00 if I would have known in the first place I would have gone back immediately to take care of it. She didn't care, she was very rude and didn't even apologize for any "lack of communication". I'm not an idiot and I know what she told me the first time. I'll NEVER suggest anyone utilize their services again. Don't waste your money. read more

By far the worst place. The people here do not work. I do not even know why this place still has business? I just moved from another state and made the mistake of going here. It has been 5 weeks they have not yet "received the fax" of my car title? My auto guys showed me proof of how many times they faxed it over. Are you kidding me? If you can't do your job- close the place down! read more

Just came in to get tags. Can't believe they have some of the women working there that they do. Besides one especially having a scowl on her face the entire time. As you were talking she was talking to other employees while in mid sentence. Very rude costumer service. Some of you need to work behind a phone and not face to face with people. I'm sorry, but it is true. My husband is a medical professional and he would never treat people face to face like this. Come on people, you work with the public, get it together! read more

Orchards Auto Licensing is fast, friendly and extremely knowledgable. Best time to go is in the morning when they open. I would highly recommend. read more

The Ladies there were extremely rude . By far the worst DMV i have been too . Grouchy Broads that are quick to speak rather then help. Wouldn't recommend this place . I figured out what I really needed to do online after I left, which they could of told me that simple information. Now its getting takin care of at another Dmv. read more

Orchards Auto License is always helpful and patient. Been going here for years and will continue to do so. Thank you for always providing the best customer service. read more

I stopped here to get tabs for my truck because it is on my way to work. When I walked in I took a number and was third in line. While I waited 2 of the 4 clerks were on the phone talking to whom I assume were customers. This seems to be a important priority to the staff. I say this because I have been here before and have watched them answer the phone while customers are waiting. I have been here before when 8 to 10 people are in line in front of me and 2 or more of the staff are on the phone talking. Instead of asking the person calling to hold and wait their turn they spend other people's precious time answering questions from people who should probably come in to resolve their issues. When it was my turn to be helped the lady who I spoke to had me wait so she could again answer the phone. While renewing the license for my truck I asked why the people who call in get priority over those who actually take the time to come in person. The clerk looked at me and stated " we have to answer the phone, we don't have an answering machine". In fact she became indignant that I would even question their practice of interrupting service to walk in customers to stop and talk to someone on the phone. They don't ask the person to hold or perhaps call back at a slower time they will just stop and take your time to answer all of the callers questions while you sit and wait. I was told that perhaps I should renew my tabs on line and I wouldn't have to wait in line. Not once while waiting for service in their office have I heard them tell a caller that they could find the information they needed on line. Since I needed the tabs then and I thought the licensing office was there to handle this type of transaction I didn't even consider this. Perhaps the staff doesn't realize that they are providing a service for a fee which apparently is generating revenue to pay their wages. They probably also don't think they need to provide good customer service because if you have a car you have to use their business from time to time. Perhaps an employee that is assigned to answer the phones is in order here so the other staff can stay on task helping walk in customers. Perhaps an answering machine to take a message so they can call customers back when they have time. Maybe a phone system that can put the callers in cue to be answered when the staff is not helping customers in the office. Whomever is the owner or in charge of this licensing office needs to streamline the way they handle this problem. Again maybe they just don't care because the have a somewhat captive customer base. I don't expect them to reply to this review because it probably doesn't matter to them anyway. This however was the last time I will use their services. From this point on I will go to the other licensing office in my area that I have used before with better service. By the way I'm only posting 1 star because Yelp requires it. read more