Now that they have a call back feature their service has improved tremendously. They went from a -1 to a 4

No response, unavailable, and solutions change every time DMV talks to them. What a waste of taxpayer money.

Unprofessional and don't answer and questions or phone calls. I've called for a week straight from Monday to Friday all the way from 8am to 3pm. People are ordered to get certain things done and those people actually are trying to take take care of business but this business here makes that difficult. read more

Never able to reach a live person. Ever. Never Ever. Extremely frustrating!! They need to hire a few people to answer phones!!

THEY NEVER ANSWERED Trying multiple times to get a hold of a human, but nothing. Is there a different way to contact them? read more

Everything goes well they're usually they're very attentive professional and expedite your business as much as they can but only go there for mandatory Actions to be done that's why they are called Mandatory Action Unit and they are the headquarters! read more

My boyfriend has been trying to reach them on a mistake that they made for 2 weeks. Keeps getting a message to call back at a later time. He has left several messages and still no response. His IUD keeps failing and everyone wants to pass the buck and this past time it was because of a program malfunction- it needed an update, but he comes in almost every month to get it serviced and you guys couldn't update it then? Had his car worked on and gave them the proper paper work and still spent a week having to show proof his car was in the shop. The only thing Mandatory is you guys collecting the MONEY, but when it comes time for you to actually do work.... We are going on 2 weeks now and several hours of wasted time trying to get thru and still don't receive a call back. There should be a Standard of Procedure of getting back to Customers in a timely manner and 2 weeks is not it You guys are making people jump thru hoops to get this paper work done and then when it comes time to process it - dragging your feet and playing with people's lively-hood. Would give 0 but you gotta choose 1 read more

The DMV is a .... show to begin with. Their MAU takes it to the next level. I've called 5 times and always get a message to call back the next business day due to high call volume. Does the DMV purposely get the most miserable inept employees they can find on purpose? Every DMV office I've been to every employee looks and acts like their souls have been crushed and they are living in dantes inferno. The MAU seems to take only the most useless slow slothlike lazy humans they can find from all the offices the DMV has. There is no recourse for this even if I were to call and complain or write a state rep about it nothing will get done about it. read more

Customer service is so bad, you actually have to "try" to be horrible at your craft in order to be that bad. They take no initiative to reach back, been trying to get ahold of these guys for weeks. It's always "due to high call volumes please try again tomorrow" or "press 1 for a call back" and never get a call back read more

The return call system is a waste of time. The agency is either overwellmend end , under staffed or incompetent . Maybe all the above read more

I called mandatory action to request my iid device be removed by the iid company after my 3 year iid term. The same thing happened as in august 2022 when speaking to mandatory action they were missing needed paperwork for my iid device removal and once again found the missing paperwork in a misappropriated spot. I am now now able to remove the device. I did not put the paperwork in the place. The ladies which I spoke with did seem professional and when she said good news I could tell in her voice it was good news. read more

ZERO STARS!!! Never answer rever call back..stuck in an endless phone tree loop. Never get any answers. The automated voice is rude. Every stereotype of the dmv is perpetuated in trying to reach these jerks. Still waiting for a call back after leaving a message twice a week for last month. If I had a license it would be faster to drive from my home in santa rosa, ca to Sacramento to find the office and get the information I need. But they probably wouldn't let the common people in to the office. They would probably say to call them and make an appointment. HA! DMV YOU SUCK! read more

Miserable. Called at 8am on the dot, missed their call the following day at 10am. Left a voicemail saying nothing. Now I have to do call first thing tomorrow to hopefully get a hold of someone. Absolutely pathetic. read more

Go to the DMV website, at the bottom click "site map," search "chat." Brings up a bot chat, just type in "agent." There is a wait, but it connects to a live person. They can put you in the call-back que for the MAU. He said it could be a day or two, but they will call you back. read more

I have been trying for weeks to get a call back and I keep getting the same message "You have reached the Mandatory Actions Unit. Due to a high call volume we can not take your call. Please call back on the next business day". IF you can get through you can request a call back through the automated system. Otherwise, it's a continued effort only resulting in pure frustration. read more

Absolutely terrible. I have a medical suspension and called once I received letter. Did the callback feature and they returned call 4 days later. Now 7 months after the suspension and now cleared by doctors I am trying to find out status. Called and was given the call back feature. Was told I have a call back scheduled already and had to wait for call. WTF, SERIOUSLY.. HORRIBLE read more

Impossible to get through. I call and it says I have a call back scheduled and hangs up. I do not have a callback scheduled. I have been trying to speak to someone for two weeks. This is a disgrace. I cannot drive until I speak to someone. read more

I could not get through. I tried early in the morning and midafternoon. I entered the return call feature and never got a return call.

ive been calling daily without any luck getting through to anyone, its the same ol message about not being available and call back tomorrow bs read more

just wondering why the mandatory actions unit in sacramento california never answers their phones or returns phone calls...whats the next step here... read more

was due for a recalibration in July, I was in the pro of moving from NorCal to Oregon to finish my degree at OSU. I called the service center nearest me in OR, and they said they service Californians all the time (intoxalock). I did briefly search online to make sure, and I was even able to make them my new service center on my app. well, I went, the work order didn't transfer through and the fine print was that I had to get approval for out-of state recalibration first from MAU. it was 4th of July weekend, even if I drove back 6 hours to California I would be on lockout after waiting for the next business day. I was and currently am screwed because I have since then experienced the madness of calling the MAU, who is basically my lifeline to ever driving my vehicle, and only getting the "callback" due to "high call volume" every single day. I even had callbacks set up on multiple phone numbers,and have yet to speak to a person after three months. my tires have literal spiderwebs and I am paying for the device this entire time read more

They changed how you used to be able to reach them. Everyone there plays stupid on the SB 881 bill passed by the senate. They can no longer suspend your license for not paying their jacked up fines and admin fees. They must reinstate your license. Period. This is not amnesty its THE LAW ! Don't let them tell you different. read more

It's very difficult to get thru an agent the same day you end up waiting for a call back sometimes it doesn't happen until the next day, they claim they are not the same as DMV so whatever restrictions they place on your license stand wether you go to an office of DMV and they tell you you have no restrictions MAU will override and overturn the decision. Clearly this people treat you like a criminal even if ur DUI happened 20 years ago. Frustrating that my taxes pay for this department's salary!! read more

There is no where to contact them. Once you ask for a call back they don't return your call.

Impossible to get through!! There is no email no way to contact them. You called and it hangs up on you.

Terrible service, or not service. Takes forever to get a response. That's what we paid as taxpayers? to get BS service from government agencies. read more

Complete joke of a department. The DMV field office supervisor gave me the number to this department. The system redirects to a bunch of other numbers, none of whom can transfer your call and most of which are automated or obscure about what they handle. A failure to appear from February of 2018...what about an FTA after 2018??? Pressing "0" hangs up the call. Asking the automated system for a representative loops a message "can't understand your request". There is absolutely NO reason we should be paying taxes to fund a dysfunctional system like this. read more

sent money did my mandatory steps it's been months and they still refuse to release my license now that I'm living in Texas. I can't get a job this company is putting my life on hold. I hate this company. read more

Horrible, I'm actually irritated that our tax paying dollars fund this piece of s***. They currently provide a call back service and it's been three days I've been waiting for a call back. When I attempt to call their phone number back it says I already have a call back set up and I will need to wait for a call back. read more

If I could give 0 stars I would. No one answers the phone!! When you have a deadline to respond to the DMV, it's stressful when you can't get through. When you leave a call back number on the automated service, no one calls you back. Needless to say, my daughter wasn't able to contest before the deadline. Horrible! read more

What a bunch of idiots. Good luck. If you need information they can just transfer you to the wrong divisions or hang up on you. I recommend recording every phone call you make with them and be sure to get the names of the people that know nothing about the job they took. Been over 6 months trying to figure out my license from out of state. Or you can hire a lawyer for about 4000 dollars. Dmv holds you guilty until you do their job for them. They follow the courts ruling " Yea Right" they don't and won't talk to them so it's all up to you to jump through the hoops. Zero customer service. No managers. What a joke read more

Literal f**king idiots work for the DMV. I AM PISSED. I received a notice for license suspension due to not having car insurance for an accident from 2 years ago. I call the DMV. They tell me to call the Mandatory Actions Unit. Took 4 days to get a call back. The dumb a** on the phone tells me :Oh all you need to do is pay the reissue fee of $55 and you're all set to get your license back!" Fantastic! So I mother f**king thought. I try to pay the reissue fee online. I get denied. I call the phone number listed on the email and receive a call back from a different number, the Mandatory Actions Unit, who then tells me I need to call the Financial Responsibility Unit. OH MY F**KING GOD. So I have the displeasure of talking to the rudest lady ever who had nothing but attitude when I was nothing but polite. Now this lady tells me "Yea he must have not looked at the date. You still have to have your license suspended for a year. You have to go into the DMV to handle this." I f**king hate all of them and they are all garbage. Nice to know our government hires the dumbest people on this planet. Happy to know our taxes go to keeping these morons at their jobs. read more

The call kept getting disconnected as soon as i pressed nine it would say that the call volume was higher than usual. Finally I cam across someone on here that wrote you have to dial 9 twice so i gave it one more try and it worked. Dial 99 when you get to the options menu. And then 1 to get them to call you back at your number. read more

Companies like Amazon, Domino's and Instacart should allow 1st time dui offenders to drive for delivery during the pandemic after they have completed their 3, 6, 9 month course. This is especially true for people that were professional drivers like a chauffeur etc. The law is stereotyping people with decades of a flawless driving record as complete reckless alcoholics when some made a one time mistake. It's even more ridiculous when you consider that the vast majority of DUI s do not occur when the individual is working. Taking away someone's personal driving privileges is just, but taking away someone's ability to work over a personal mistake is not. Until now the system has been able to ignore this injustice, but now with people dropping like flies to sickness and death, they need to restructure the system. This targets 1st time offenders with no criminal or alcoholic background. read more

Calling this Automobile . Dmv is a total waste of time.. The lines are busy call another time . It's suck's read more

Everyday I call and everyday it says there is a higher number of calls than usual and hangs up on me. How am I supposed to get what I need done if you don't pick up the damn phone!?!? One day I called and it said there was 50+ callers ahead of me. Hire more people!!! Pick up the phones!!! I don't care what you need to do but this is unacceptable. FIGURE IT OUT!!! This is an absolute joke. You guys cant do call backs like the rest of the world? cant pick up the phone either? What are you guys doing over there? good luck getting anything done with the "mandatory" actions unit, these guys are next to useless. Unacceptable. read more

Call them, dial 9 then 1 to talk to a Technician and check on your license status after a dui. Their answering machine is the most confusing ever hope this helps! If you're super impatient dial 9 four times (wait a little in between each time) then he says "if you want to speak to a dui technician " and dial 1. read more

Gary was an incredible help to me. I had spent all day making phone calls, following up on provided numbers, and in the end getting really no help or sympathy in regards to my situation. That was until Gary called me back. He was professional, very informed, and made sure I was ready before we got off the phone with each other. He also offered for me to contact him directly in the future if I needed further assistance. Thank you Gary. It's not an easy job but you excel at it greatly. read more

Horrible! If you don't call right at 8 am, it's almost impossible to get a live person.

Do I have to book a flight to Sacramento in order to get someone's attention?! PICK UP THE PHONE and quit transferring people to random units that cannot help! This is an utter disgrace. It's been close to 3 months and I cannot get one single person on the phone. If you are going to take mandatory action on people's driving privileges then the least you can do is answer when someone calls. Such a useless department. What a shame I can't remove that last star. read more