I'm sure that the Mt View SSI office is helpful and offers good service but what if you can't leave the house? The SSA.gov website is utterly useless - it's virtually impossible to log in! Trying is utterly useless with the login.gov and ID.me - there's no way to look up my records or copy information about my SSI payments. Why is this true? read more

The reviews I read prior to picking this location and not only it being  in close proximity to my home, gave me reassurance that today was a good day to do this, day after a holiday. Mid morning. What was said in a review about that short and  tatted Asian guy "guarding" the front was on point. Rude and no personality. I definitely did not like the impression I got from him.  Sorry for confirming about checking in bc I was lost coming in as my first time here. Get a new job elsewhere if you're miserable here! Misery does not need company!  After checking in at the self serve kiosk next to the guard by the entrance-- I sat for about 3 mins, enough to notice about 4 other persons sitting or being helped in front of me. Then I got called in to window number 3 and the admin was personable and professional compared to the guard. It helped I completed my application online and got my receipt for a Social Security card renewal. (To be received in the mail in about 2 weeks). Total time of assistance was under 5 mins. Thank you Lance! P.S. Lance said it hasn't been busy lately, FYI! Small parking lot shared with the VA. read more

Social Security - Entrance. Small parking lot shared with the VA. - Public Services & Government Near Me - Mountain View, California

Terrible experience. I went there today and they gave me an appointment more than a month later, even though only a few people were waiting. They closed the window at 2:30 PM and told me, with a very bad attitude, that there were no drop-in appointments available today. Then I drove to the Redwood City office, and I got everything done in just a few minutes -- in the same amount of time they were giving me excuses at the Mountain View office. read more

I needed an affidavit of address for my kid school. The person who helped us was really nice and polite, and the process was easy and fast. Thanks read more

I was scammed, so I had to close my bank account, and open a new one. Fine, scammer received no $s, but a bit later, no SS check. Updated my direct deposit, but the SS website gave me an option of starting my DD in July or August. I was waiting for my March check, which should come at the end of April. Tried to bypass, but NO, you must pick one. WTF! There was no way to change this any where on the site or by phone. Couldn't wait for 2-4 weeks for an appointment, so into the abyss of a government bureaucracy I proceeded. Showed up at 9AM (opening time), already a line of 15-20 people waiting at the door. Got in line, and after about a half hour was standing in front a kiosk for check-in. Oh of course my issue was not listed, mine Account Suspended. I chose something, and then because I am disabled, I had 2 choices for my disability, which is balance issues, so I push a 4 wheeler, which was NOT a choice. Blind or deaf, hard of hearing. Her Ladyship, reached over and chose the hard of hearing, because I froze a bit. and off we went to sit at one of the 20 plus chairs. From the numbers on the display board, it looked like it would be a very long wait. 20 minutes later I was called, got a very nice man, and in 10 minutes I was out the door. Big Giant YAY. Place has easy parking. This was the Mountain View office. read more

This is regarding employees that work for Social Security. There are 2 employees that let a person take an important test for me, and use against me. I'm not sure what office they work at, but this is regarding SSI. Her name is Jeanette and his name is Kevin. read more

Came in for a name change. I originally made an appointment but was not able to reschedule or cancel because the operators on the phone were NOT helpful and were not able to find my appointment even thought I literally had a confirmation number... lol I decided to walk in right when they opened on a Friday morning and it was pretty packed. I signed in the little kiosk for a number and was seated about 45 minutes before I was called up. The security guard at the front was not FRIENDLY or personable at all. lol The actual process getting the name updated was super quick snd the man who helped me was nice and friendly. Note: they did suggest that you go to the SSA office that's within your city, not sure exact reason why but they were able to still help me. read more

I was pleasantly surprised that the wait time was much less than I had anticipated. Even though I had to go to the window three times to get everything right it took a lot less time than I imagined it would. The people that helped me were helpful and efficient. read more

I recently contacted the Social Security office and had a very disappointing experience. The representative I spoke with was rude, unprofessional, and had poor communication skills. Overall, the customer service was lacking, and I would strongly recommend going anywhere else for assistance. Definitely not a positive experience. read more

Social Security Administration Office in Moutian View. I had came here to this office location several times without appoint but of drop walk in servicing. Waiting time is approximately a hour or sometimes longer unknown. I had travel to this social security administrative building using own personal transporation to get to and from locations. Primarily when checking into security guards or customer service representive in office i am primarily communicating in English. Submitting updated documents for my required claim. This process has taken extremely long for myself. But regardless of location you are submitting your information to us still getting routed back to the SSA office closest assigned to your residence area. Lobby area for this location is kept well maintained, lots of plenty of parking spaces. I have been a local residence for years as I have not taken any vacation or had traveled out of the state of California for over 37 years. My listed resident address I have been of location for several years as location is of a non smoking non drug usage area of space inside all vehicles that had been registered in my name per location. As while being listed as residence or while anytime being on site for any reasoning that if needing security services would be directly called for requested of for only.-Christina (6/3/2025) read more

I have called several times for national number and local offices. As most people experienced, there may be long delays, and several transfer around. However, I'm lucky to have Kevin L in mountain view office. Kevin is so professional and knowledgeable, he not only listened to resident, he is also very skilled and takes initiative to solve residents' inquiries. Not like other agents who always say just wait for 2 weeks... Which is another 2 weeks on top of 3 months. But Kevin L understands residents' questions and really help us and solved it. Appreciate it Keven L! read more

DO NOT COME IF YOU DONT HAVE AN APPOINTMENT!!!! My husband and I waited in line when they opened and they told us they do not take walk in appointments and we would not be helped until 2 months from now... it says nothing about that on the website but don't waste your time coming in if you don't have an appointment. read more

Business brought me here. I used the GPS to find the place and drove in on the opposite side of the building. Good thing it's a wrap around building so I was able to access the office entering this way. I walked up and looked for signs of what to do before entering the building. There was none so I walked right in and was sternly told by the security S. Dinh to wait outside till the people at the kiosk finished. I couldn't hear him so he said it louder the second time. I walked back outside and waited till the kiosk was vacant. Once vacant I walked in punched in my information and the same security rudely asked me for my number. I told him and he looked confused and mad so I showed him and he told me to go sit down. His demeanor was unprofessional. I found a seat and waited to hear my number called. There's a big TV with the numbers that are being called over the intercom. While I waited I could hear phones ringing and the security yelling to silence their phones. His demeanor was the same with everyone else that walked in. Once my number was called the staff working on it was very friendly and patient. I wasn't able to take care of it on that visit but was told in detail what I needed to successfully complete it at another visit. While these places take about large chunks of your time it's helpful to offer instructions and protocols clearly at the doors or windows so people know what to expect. The security at this location was very rude. The staff I worked with were polite, efficient, and friendly. Complete opposites. There was a wait time with no appointment and the place was busy. Parking lot was 90% full when I got there. Small but efficient location when working with the staff here. read more

The Mountain View Social Security Office (CA 94043) is an absolute disgrace! The male security guard is the rudest, most abusive person I've ever encountered! He yelled at everyone in line for no reason and screamed at me when I simply tried to ask a question about my SSN application! Just sitting there playing with his stupid phone!!! This place is a nightmare! No one deserves to be treated like this! I cannot believe that a public service office could show such horrible, inhumane behavior. It's absolutely disgraceful--they are unfit to serve the public! read more

Very long wait time! Guard at front desk is totally robotic, claims he doesn't work for SSA and only recites the rules, repeatedly if you push him! Totally no transparency until you get your number called and are able to speak to an agent. Demoralizing! Just part of life... read more

MV Social security is the worse place to dealing with public services. I went there three times, the first two times as bad services, but the worse was the big Samoa woman, she treats us like animal, I told her she should work in the Zoo with animal. MV, SS is the worse and horrible services. read more

Calling in I was put on hold multiple times. After waiting half hour the auto message says to call back later and hung up. Upon calling back when someone did answer, I was put on hold for another 15 minutes before he came back and identified me. Then another 15 minutes to look up my information all the while not wearing a headset. So while I could hear him near the phone I was not able to talk to anyone. Does this mean the computer system is archaic or is he just passing time? There is no way to tell, but we certainly have a guess. Secondly, the application for sending a replacement card is very misleading. It asks what name you want displayed on the card. I had already filled out the full legal name, so does this refer to a preferred name, such as a nick name? Nope. If you fill out a name that's different from the legal name the application is rejected. So why the heck ask in the first place? During the pandemic the office is open to those with a dire need only. This means they require you to send in the application plus the passport again via mail. Even if getting a card is a requirement to start a job, it makes no difference to the social security admin office. To them being able to start a job is considered to be not a dire need during the pandemic and does not qualify for going to the office. Not to mention Darlene was going to get information to call me back and never did. What does an organization have to do to cultivate such unmotivated employees. When the passport was mailed back to me, the envelope was not sealed. There was merely a little piece of tape which was poorly stuck on and was undone. In the age where data security is critical this is in violation of privacy law around PII and considered to be a breach. read more

Depends which day you go, but service is usually fast from my experience. Check in ATM looking machine could be confusing to elderly.

Ridiculously long wait time. Usually only have one or two counters open. All these government offices has taken Covid excuse too far. This office is the only SSA office around Sunnyvale Mountain View area so it is always crowded. I have nothing against people working in the office, they are doing their job but the big bosses who decide the opening times and "no appointments" and only one or two counter open on busy mornings.. shame on you. If you need any kind of work, you will have to take time off work so you loose money and get lousy service but you do have to pay highest tax living in this area. Ultimately you are at their mercy so I doubt anything will change but the way they operate is unacceptable. This is not public service office this is more like a public inconvenience office. Oh one more thing, apparently their calls do not go through to T-mobile and AT&T customers. My mother in law had a phone appointment scheduled, they never called when we called to check they said oh yeah our called do not go through to customers with these carriers.. we knew that already since last year. So why didn't you tell us that before? They rescheduled her later after a month because "she missed the appointment". She didn't miss it, you didn't call her. I called my carrier to check and there were no calls from any number to us at that time on the carrier's server. California government offices suck. They are full of excuses and no will to improve. read more

They've taken all my money. They are charging me extra because my husband made more money

Personality of social security has been extremely rude. I think it should be more empathy read more

Social Security - Public Services & Government Near Me - Mountain View, California

I was called for almost hour ringing on the phone for make appointments!! No one pick up the phone!! Then I drove by at office!! The security officer open the doors! I told him with my ringing sound !! No one pick up the phone!! He said " you have keep calling " very terrible situation !! I did called for many time different day !! Early on the morning!! No one pick up the phone!! How can I make appointments!! read more

Social Security - At parking lot not too many car out side!! But no service!! ??? - Public Services & Government Near Me - Mountain View, California

Ok- this the most inefficient and rude place to be. First, the guard will tell you to stay outside and wait till he calls you. Mind you I have my 74 mother standing oitside in the heat but this guard doesn't care one bit. He sits in an air conditioned room all day. Rude person. Then we finally got called after waiting for an hour, the lady that called us said this is just for check in, meaning we still get to wait another I dont how long. We sat in our chair as we wait again, this has almost 2 hours has passed and we still have got that second call the lady had told us. Can they have a better system than this? Mind you this is on a federal level and their service sucks!! read more

Social Security - Been here for 1.5 hours!! - Public Services & Government Near Me - Mountain View, California

I tried calling 5 times to schedule an appointment for a name change - only 1 got successfully picked up and had appt scheduled. Tips: call early in the morning to maximize the chance of getting picked up and shorter wait time on the line. They're busy, so don't expect them to answer any other questions (or else you'll get hung up). read more

For many years the Social Security Office was at 700 East El Camino Real Mountain View on the 3rd Floor. With the building being refurbished I guess they lost their lease and had to move to new digs off of Shoreline. It is just past the Buddhist Temple and if you blink you may not see the sign out front as it is in a very narrow but deep lot. There is parking in the very back of the building. I had called Social Security and had them send me the form to get a new card as my parents laminated it and when I applied for my REALID the DMV would not accept it. The form had accompanying documentation that told me I had to submit it in person at this address. When I arrived I am glad someone posted a picture of the sign out front or I would have missed it! I found parking in the back where the door to the office is. When I walked in I thought I was walking into a reality TV set as there is an airport type barricade to steer you to a machine to have you submit your SSN and the reason you are there and gives you a coded alphanumeric like the DMV uses to wait for your turn to be called. The layout of the waiting room is not very well thought out as the screen that shows which persons alphanumeric and which window to go to is on the right wall with all the seats facing to the front. They do call the alphanumeric if someone does not show up over the intercom. There is an armed security guard that enforces the no cell phone policy like a teacher conducting a detention class. I stood and stared at the screen waiting for my turn which bugged the security guard which had me move and checked my alphanumeric ticket. When called the Social Security persons are behind bullet proof glass and have curtains they can draw completely down so you cannot see them at all. When it was my turn the lady was pleasantly shocked to see I had already filled out the form and signed it and showed her my new CA REALID. The whole appointment took me about an hour which was waiting for my number to be called. Overall it all worked out and I got my replacement card in the mail sooner than the two weeks it was promised in. read more

Social Security - Social Security Office Sign - Public Services & Government Near Me - Mountain View, California

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Awful attitude from security guard (may 10, 2022). Completely disrespectful and useless person, who doesn't care about other people and apparently sits there only to get his government benefits. When I asked him what do I need to do in order to update my information with SSA, the only response I got, from him: "go sit there.", without explanation what to wait for and for how long... The whole process (including communication with the officer) is huge stress and reminds me ex-USSR customer service approach, where small government workers are given too much power (at least they think so)... read more

Needed a replacement social security card and, based on some of the reviews, I was worried it would take all day. I was seen in just under 30 minutes, and the process took about 5 minutes. Nice that it wasn't so smoothly! Thanks Social Security! read more

I was a bit hesitant after the reviews but I went to the Mountain View office on Shoreline without an appointment. I had a complicated case. I had 8 people ahead of me in my category. I could see that the "line" moved quickly and the Ss personnel worked efficiently. My representative was friendly, knowledgeable and efficient. She handled the case with ease. read more

This public facilities is not what we expected. Me and the wife came to change her name and was approach rudely by the security officer. No greet just rude way of asking what are you here for and point to the machine. He then ask what is our ticket number like this " what your ticket number?" After he wrote it down he just said " go outside" no explanation or kind gesture. We go outside and there is no chair or place to sit beside your car but you can't go to far since the security don't even bother to look for you. He just open the door to call the number. You can go in unless it pertains to you. My wife is pregnant and she had go outside with no chair to sit on, that was my problem there is accommodations for senior, disability personal or pregnant women. Got to sit out side in the hot sun. This Is why I am writing this. I am not to worried about the security guard attitude but just the accommodations for pregnant women and people in need. Overall the experience is bad, Also it is confusing when you walk up. I haven't been into a SSA building for while but the last time in a different city they where kind to you. Not now or may just this place. Upper management should take a look and visit there policies. read more

Social Security - Public Services & Government Near Me - Mountain View, California

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The time I had to wait to be served is not acceptable. The manager I spoke is just ridicules, has not patience and after thee attempting my case still not resolved. Our tax payment is to pay those people salary, we need to be treated with respect. This particularly office has to many complained in the pass, but nothing changes, I hope someone in the government power over social security offices do something regarding our complains. I have a suggestion, send way all employees go to the zoo, hire an bunch monks they probably will work better. read more

Nobody likes the idea of going to a government office. When my lil boy's social security card never arrived, I dreaded going in to request another. Fortunately, that dread was misplaced. I walked in, took a number and was called up almost immediately. After some friendly service, we were completely finished in about 20 minutes. And honestly, the only reason it took that long is because everyone was playing with my little guy. They even gave him a mini chocolate chip cookie. It was a good trip. I went on a Wednesday, after 3pm. Make sure you have all the paperwork and identification that you'll need. Call before and they'll tell you what to bring. The hardest part was finding the building. It's very close to hwy 85 on El Camino Real. If you're on 85, exit El Camino going towards Sunnyvale, not Mountain View. It's on the 3rd floor of a building that will be almost immediately on your left. You'll have to do a u-turn to get to it, I think. This is the office I'll go to if I have to do the SSC thing again. See ya there! read more

If I can I would not give any starts. Michelle was the person that respond to my call today. Because I cannot say help. She was rude and she is the "supervisor" at least thats what she told me. She didn't let me talk to the manager. And hung up on me. I just got married I need to change my name and I only requested to not send the documents to my house as things get lost in mail, if I can pick up on will call. And she said that they can only send it to my house if I like it or not. And if I don't like it wait until they can help me. What kind of service is this? How much problem can it cause them for me to pick up? It will be more work for them if it get lost and they have to do everything. They are rude, inefficient and incompetent. Michelle if you don't like ur job, you should not work in a place that is all about helping others. You will be happier in other types of jobs. read more

All offices seem very poorly run. The waiting list display is stuck and doesn't show the numbered called. If they call your number and you missed it for say go to rest room for 2 minutes you'd never know you were called. Making a reservation is only possible by calling a number and wait for an hour to set it. read more

I did not make an appointment but did not have to wait too long for my turn. The representative was friendly, assisted me patiently regarding my Social Security benefit and Medicare part B. I was so glad to go there in person. read more

The Social Security Administration office was super helpful and easy to deal with! My only complaint about this place is the entrance, which is right off Shoreline and can be easily missed if you're not paying attention...so then you'll have to turn into the next business, make a left out of there into the turn lane, and then make another left back into where you want to turn. But if you're looking, then you'll be fine! There's plenty of side and back parking too. I went around lunch on a Thursday, which was thankfully not that busy! There were a dozen people inside and a security officer to help direct people as needed. They have a little ticket number kiosk in the corner, where you can what sort of appointment you need, if you have a SSN, and if you have an appointment. You need to get a ticket, even if you do have an appointment. The waiting room is nice. There are two very clean bathrooms (M/W) and a water fountain if you need it, plus lots of plastic chairs. Not the most comfortable chairs in the world, but there's a TV playing the news and it's very well lit and clean, which you don't always see in government buildings (at least in my experience). There's also a large screen in the waiting room that shows you the ticket numbers being called, as well as which booth to go to for each number. They also call the numbers by the intercom, which you can hear even in the bathroom so that's very useful. As for getting my documents in order, the lady helping me was very quick, efficient, and helpful! I didn't start the paperwork ahead of time, but she went ahead and handled everything for me. Fast, easy, and no appointment needed! I got my new card in the mail for my name change in less than the two weeks they cited as well, plus they give you a letter receipt in case you need it for proof of name change at the DMV! Overall, a very nice and easy experience. read more

I had to go in to get my SS website login. I did not have an appointment so I just took a number. I I had to wait about ten minutes for my number to be called. The person who took care of me was knowledgeable and friendly and we got things taken care of straight away. This is not like the DMV where there are hundreds of people, but it's still a good idea to get there early. read more

I would like to clear out that this office is open, at least when I visited this place today. I was at the office around 1pm to get a social security replacement card. I was in and out in one hour. The overall wait was approximately 45 mins, but I would expect that for a walk in appointment. The staff was friendly, the place is clean, well maintained, plenty of parking and I got my work done without any issues. read more

I receive SSI although I should be receiving regular Social Security - unfortunately, the school districts I worked for 'cannot find' records from the 1970s Stone Age, showing when it was taken out of my pay. The one star here is for the fact that I have been to Mt View twice, each time when my SSI was stopped, and was told 'not to worry about' the fact that SSI keeps asking for old receipts from a German pension, from 1-2 years ago...I do not know where all of these old papers went and any information they wanted, should have been asked for sooner. I think the motto of Social Security really is, "old white women should die out (and we will help them)" read more

This government office is competing for the honor of being the worst government office. It is the winner of this award. All the other one star reviews seems be accurate. Security officer is extremely rude, there is always long lines. read more

Despite the fact that I was there to submit paperwork changing my partner's legal name and gender (to female), the employees continued to misgender my spouse and use "he/him" pronouns, even after I corrected them. Given that this is a government agency every trans person has to deal with in order to change their legal name and gender, the employees should have better diversity training in respecting pronouns and gender identity. read more