Great service , very professional! Quality work Answered…read moremessages promptly and showed up on time

David is great -- extremely knowledgeable, responds quickly, is there when he says he'll be there,…read moredoes excellent work. What more could you ask for? Our go-to guy.

We encountered water leak from AC unit due to clogged drainage pipe and on Friday asked for…read moreservice. Visit 1: Technician contacted me and came Saturday morning that we paid a contract fee over $250 to enjoy the Saturday service, better rates on diagnostics, labor and parts, and 1x annual maintenance. The technician cleaned the unit and pipe to make sure water flows through. We were charged over $200 for the job done. I observed slight water leak of the same spot and called for service. Obviously, I was too naive to consider this the same water leak. Visit 2: Technician came Thursday afternoon but without calling to confirm the exact time. He realized the leak comes from the loosening drainage pipe that the first technician overlooked. He got the job done and charged me only labor and parts for ~$80 (diagnostic fee exempt). Overview: Positive: Good communication and timely response. Negative: Feels overpriced given over $280 for the job, which is already a favorable rate built on the contract fee of over $250 paid. They don't seem to take the result accountable such as guarantee no leaking, rather, they just calculate the costs in detail. Remember, if same thing happens to the same spot again, it just means another bill, not bc they didn't do their job in the first place. Not sure if I expect too much. I'm looking for other options that I might pay less and the technician could guarantee to resolve it within the reasonable budget.

Garbage. They send the residential tech to fix my unit, even though I pay commercial prices. They…read morecame twice to fix my unit and it died exactly after the pathetically short 30 day warranty each time. Had to get a new unit, which took 6 months and then promptly died again and they tried to charge me for a new thermostat. Customer service is HORRIBLE and I've worked in customer service before. This place is a nightmare and needs a HUGE overhaul.

Mike is really great. He's been out to our house a few times to fix various disasters that other…read moreproviders (one contractor on bathroom reno, and one appliance purchase/install, one other quick thing) have left us with. Always super positive, very thorough, and fixes complete. He's the first person I think of when something occurs, so much so that I remember his name and company name even though it's been years between issues.

I was away on business and not only did Mike and his man come out in a blizzard to get our heat…read moregoing. He did something that was unbelievable to me. He and his man shoveled all the walkways and the driveway so my wife could get her car out in the morning. They did this because they wanted to make sure the repair would work, and after the installation of the part, there was a certain amount of time the system needed to reboot. I repeatedly tried to pay him for all the extra attention and he refused. This is a true pay it forward company. There are few of these type of businesses these days. He limits his client base because it's not about the money it's more of a passion for this guy. I wish you nothing but more success.

Contacted them about a pin hole leak on my hot water line. They responded quickly and scheduled…read moreservice at a time that worked for me. Great communication throughout the process. Fair prices.

I used Angler Plumbing for several different plumbing project in my house. Each plumbing job was…read moreoutstanding. AUSTIN is absolutely amazing. He did an outstanding job each time. They are honest and do excellent work. The owner, Fabian, is also a great guy. I will use Angler Plumbing for all my future plumbing needs. They are the best plumbers and it shows in their work. Thank you, Austin and Fabian.

Shai and his team fixed our kitchen sink plumbing and installed a large sink and faucet in a very…read moreschedule before the holidays. We are very happy with their service and plan to use it again in the near future.

Just a great person Honest…read moreReliable Fair pricing Used Shai many times Happy to have him

The team quickly responded when I called and scheduled a technician to identify the issue after…read morewhich it was prompltly resolved. They took great care with floors and the room where they had to work demonstrating great professonalism and attention to customer experience.

Although at first Jason seemed to be knowledgeable, he made two attempts to fix our a/c unit and…read morefailed to get the job done properly. After trying to get him to return and complete the job, he never returned nor did he return our calls. He just abandoned the job. I would not recommend A DEGREE ABOVE HEATING & COOLING.

Thanks for coming through again for us Saadeh and team. Glad to have the water leak from the AC…read moreunit fixed quickly. Also appreciate the polite technician who ensured everything was good before he left.

Response on a holiday weekend ! Came next day . Fixed problem & solved another issue guys who…read moreinstalled never did . Tech Abdul & owner Sadeeah excellent, professional beyond !!! Extremely reasonable cost too !

UMG helped with out heating when something went wrong. The team answered my questions, fixed the…read moreproblem immediately, and made us feel very comfortable. Would highly recommend!

We were stuck on a 99 degree day and woke up to our AC unit not working. Within minutes of me…read morereaching out, I received a call back and they were at our house within an hour and a half. Very professional and friendly. They diagnosed the problem quickly and had a replacement part on hand. Great service! Will definitely call them again!

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

I have been using Mr. Rooter Plumbing of Bergen County for several years and they are great. On…read moretime, professional and gets the job done. Mike is terrific. He is friendly. He knows how to diagnose the problem . I would recommend this business without hesitation.

I could not ask for better service from this company. When I reached out to request a service they…read moreimmediately got back to us and set an appointment the very next day. Upon arrival, I received a text message letting me know that the plumber was on his way & provided me with his name & a company picture of him. The plumber was very thorough and took his time to find the root of the problem. He was very detailed in his explanation and offered advice on what to do in the future. I am extremely pleased and I highly recommend this company!