Amazing place with great prices. The staff is super friendly and helpful and instead of having to…read morego through those annoying teleprompt stuff, you get someone on the phone right away! Great service where you can get help right away and techs will be there IMMEDIATLY.

I've used Provide.net for over 3 years which is enough experience for me to give a good account of…read moretheir service. I didn't want to use Xfinity or AT&T (although Provide.net uses AT&T to provide their service) because I didn't want to be locked in a contract. I am month-to-month. At the beginning of my service, I bought a modem/router for $100 straight from Provide.net. This is great bc I do not pay a rental fee for the modem. I own it and it hasn't outdated in 3 years and I am sure I will get many more years out of it. My service costs me $40 a month. I pay every 3 months at once (this is how they do their billing) but that is fine for me. The service is DSL, but I see no difference between that and fiber/cable, which I have used in the past. Zero difference! So why pay more? I am streaming Netflix on one or two devices at the same time and someone else is probably using the Internet in the house too. The speed is fast. Everyone can do what they need to do. Also, in 3 years, I haven't had bouts of lost connection. The Internet is always working fine. It is 100% reliable. I am thankful for Provide.net because I can walk right into their storefront on Hewitt 10 minutes from my house and talk to a real human if I ever needed, which I don't, but I could. They are also not like corporate Xfinity puppet people, who totally suck! They are real guys who are totally upfront and casual to talk with. I'm never leaving Provide.net and highly recommend it to home Internet users.

Your AI is out of order. Please! Fix it! We need to communicate with a human being to get the…read morebilling resolved. I have put my bill in as direct deposit payment, and it rebukes the account number payment method and I want to talk to your Supervisor about this problem. I want to make payment and I have to travel out of town to pay my bill and it never gets resolved. Why do we have this problem issue? The AI is out of order. Please call me to resolve this problem and issues immediately.

Salesmen lie about costs, mailed phones took 3 hours to activate because it had been more than 30…read moredays, manager is clueless about policy and procedures and doesn't take responsibility for their issues (pleading ignorance, hence a corporate issue). I called corporate customer relations and got different answers from each person I talked to. Stuck with POS Pixel phones because free isn't really free, and not receiving refund for equipment returned according to their own policy. Conned into 3-year contract and didn't even know. No wonder he didn't print me a receipt... Go anywhere else - for integrity, customer service and non-fraudulent sales practices. They send texts and when you click on link it's like starting the whole thing over again because no one knows anything and they ask you why you are texting them. Ridiculous. I must have heard 'Im sorry' 50 times...

This company contacted us about getting out of our contract with DirecTV to upgrade our equipment…read moreand lower our monthly bill. I asked a few questions and agreed. When installer arrived, he was putting up Dish Network equipment. I told him to stop and contact his boss because nothing was mentioned about switching to Dish. I talked to his boss and he talked me into switching to Dish. Main reason for doing it was the bill. My main concern was who was going to front the early termination fee of $60. He assured me his company would foot the bill. All I would have to do is send him my last statement from DirecTV showing the early termination fee and they would cut me a check pronto. 4 months later of excuses as to why they havent sent it out and now they wont answer their phone, we have decided to take it to social media to warn others of this type of scam.

UPDATE 2015 I must update my prior (2013) review. That…read morereview was written before I really knew much about our options in this rural community. We are barely outside the city limits and our options are (a) Frontier DSL, (b) satellite through something like Dish, (c) "fixed wireless" which I think D&P Communications is the only game in town. D&P sets itself apart from the others with transparency and honesty. When they say my service costs 70.99, my bill reads 70.99. In contrast, Frontier charges my mother in law ~25% in a long list of unexplained fees. If you get quotes from Frontier, they will not include the fees in the prices they quote and will even flatly say their policy is to not discuss fees. Furthermore, the D&P installation crew came out and told us we couldn't get 8 mbps, and that 3 might be more realistic. When we did get the service we averaged 5 mbps. Frontier? I believe them to be fundamentally dishonest and intentionally misleading. My mother in law's "6 mbps connection" through Frontier is throttled 24/7 to 1 mbps download/0.3 mbps upload. That's too slow for Skype (!). The problem with D&P is that they are expensive. Their 8mbps/2mbps package is $71. That's pretty steep in my book. Then comes the reality, buying internet in Adrian is like the South Park episode with the class mascot election between the Giant Douche vs. Turd Sandwich (https://www.youtube.com/watch?v=UthMHjoNyjA). There *are no great options.* Frontier's business model is to prey upon people who will pay any amount for internet, then they bait and switch, throttle connections, and hide fees. Satellite is really too limited in terms of data allowances (a concept ripe for corporate abuse & surprise bills). In the end, the honest company gets my money Yay! I'm a fan. 4 stars. They are too expensive for 5 stars. But consider the competition weighs in at 1 & 2 stars. =============================== ORIGINAL REVIEW (2013) I was signing up for their service yesterday when the "give us your SS number and all personal information" screen came up. I filled everything out and before hitting the send button I notice the web page was UNSECURED. So I called their customer support number and someone from the Adrian office answered (cool, a local!) and told them about it. The lady was really nice and said I had to come in anyway to sign an agreement, even if I did sign up online. The next day I went into their office to finish the deal. On the phone and in person their customer service seemed top notch. The lady I spoke to even surfed the actual connection speeds of my neighbors and found the fastest speed I could expect was 3 mbps. Cool, honesty from an ISP. That was too slow for our purposes, so I passed. I suspect this company is way, way better than Frontier (a pair of dixie cups and a string is better than Frontier) but they may be slower for rural folks than the over-the-airwaves services like D&L Communications. (2015 edit: D&P is an over-te-airwaves service in rural areas, I suspect they are slower than Satellite services). One thing they insisted on was that they don't slow down connection speeds during the day. This smells like BS to me, but they were emphatic about it. (2015 edit: this claim turned out to be true.) I gave them 3 stars because I had to to leave a review. Don't take the 3 stars too seriously. (2015 edit: I hadn't actually used the service yet when I wrote the last review, but had to leave a star rating to post a review).

I hate making bad reviews, but talking to an engineer that could help but chooses not to, and then…read morerefuses to connect to a supervisor is unacceptable.

Change business to Frontier big mistake the internet provider we had frontier came in tore up…read moreprevious business,buried theire line hooked up but they never checked with us before they left so long story short we were without wifi for 24 hours could not get any one on the phone and had hook up planned for November 2 thank goodness for our old provider midiacom we called them set us up the next day 12 hrs later should up with new line, buyer beware Frontier let us down

Poor Sales Support by Lucy…read more Poor sales support leads to poor technical support. Lost a customer!

Engineer 30 Years - Worst Hosting Ever Used by Far!…read more They are doing an upgrade as they got sold-out to Hosting.com. I can't get anyone to help me with my server password, and I am lied to, their chat does not work, website is broken, just a complete mess. Update: it was resolved but a bit late; changed review rating higher.

I lost the only key I had to an older vehicle. It was in a prime parking spot at a local grocery…read morestore. Two of the vehicle model dealers told me they could not access key codes to vehicles older than 2015. The last dealer referred me to Larry's Lock Safe. I called and talked to a young lady, Julianne, who got the process started. I visited their store and completed the paperwork, stressing anything they could do to expedite making the keys would greatly be appreciated. That same afternoon I received a call that their technician, Joe, would do a service call to get the keys coded and to me. When I reached the store parking lot, Joe had the vehicle running. We completed the paperwork and I was on my way home with my vehicle. I would highly recommend Larry's Lock and Safe Service to anyone! A heartfelt thank you to the staff!!!

Excellent key maker and great lock selection. This business has been around as long as mine so I've…read morehad them do all our door lock issues. The bonus is he is a gun & safe dealer . I believe he has ammo to , I've purchased a colt ar and absolutely love it !