What a disgusting and unprofessional company. An elderly cancer patient was taken to his…read moreappointment an hour early and before the appointment could even start, thirty minutes before the scheduled time, they took the patient back stating "they have other jobs to pick up". We will be reporting them to DOT and Medicare/Medicaid.

Complete thumbs DOWN‼! There is nothing 'elegant' about "Elegante Car Service." They're always…read morelate, picking me up for my dialysis appointments and for going back home (anywhere from 30 mins to 1 1/2 hours late). My insurance pays for ambulette service, yet they send me a car instead, which aggravates my bad back (getting in and out of the vehicle). Once the driver arrives, they don't call you; the dispatcher does, and quite often, the driver will just leave if I'm not outside already. Go with a reputable company and pass this incompetent car service! :-(

With less than one day's notice, Peter and John at Green Trips help orchestrate a pickup and two…read moredifferent medical drop offs with a final return for my mother and her aide. The driver was on time, helpful in getting her wheelchair in the vehicle and courteous. I would not hesitate to use them again.

My sister and I had to maneuver our mother to the ER (non-emergency/ 911). We are not from the…read morelocal and so just started searching local companies. How extremely fortunate we found Green Trips! The dispatcher was knowledgeable, quick and professional. Within 30 minutes our wonderful driver, John, arrived. He was courteous, helpful and kind as he helped us get my wheelchair bound mother down 15 exterior steps. Highly recommend - thank you Green Trips!

All the other reviews are 1000% accurate. Waited over an hour for my mother's transportation and…read moreended up losing our appointment. They lied about the ETA and are just an all around irresponsible company. If you have any sense at all DO NOT GO WITH THIS COMPANY. A bunch of losers.

On Tuesday March 20, 2018 I used the services of Rainbow Ambulette to be transported from my home…read morein Mt. Vernon to a medical appointment at the Harkness Pavilion, 180 Ft. Washington Avenue, New York NY 10032 (part of Columbia-Presbyterian Hospital). My pickup was for 2 PM to arrive at an appointment scheduled for 3 PM. The ride from my home to the hospital usually takes about 30 minutes. However, at 2:29 PM the ambulette had still not arrived and I had not received any phone calls from Rainbow of when the ambulette might arrive. I called Rainbow, and was told that there was traffic and that the ambulette would be at my apartment in about 15 minutes. I called again at 2:49 PM when the ambulette still hadn't arrived. After being put on hold for about 10 minutes I was told that the ambulette was across the street from my apartment. I drove my wheelchair up to the ambulette and the ambulette driver was standing next to the vehicle smoking a cigarette. When I asked him why he was so late, he said he had just finished his break. He was unaware that my pickup was for 2 PM and that my appointment time was for 3 PM. Upon entering the ambulette (#35) I noticed that the lift was missing a safety belt. Upon securing my wheelchair in the ambulette, he secured a lap belt but neglected to attach a shoulder belt. On the ride over to the hospital the driver made a dangerous U-turn, was speeding, and tailgated a vehicle ahead of him at a red light. Lastly, I noticed that the check engine light was on in the car's dashboard. I arrived at the hospital at 3:30 and was half-an-hour late for my appointment. Luckily, the doctor had enough time to see me. After finishing my appointment at 5:30 PM, I called Rainbow Ambulette to be transported back to my apartment and was told an ambulette would be at 180 Ft. Washington Avenue in 45 minutes to an hour. At 6:40 PM the ambulette still had not arrived and so I called Rainbow. I was told that the driver had had to drive all the way from the Lower East Side of Manhattan, had encountered traffic and was now in the vicinity of 125 Street and should arrive soon. The driver finally arrived at 7:15, and instead of apologizing for being late, said that I should be grateful that he was working overtime. The ride back to my house was uneventful but I did notice that the vehicle (#40) also had the check engine light lit up on the dashboard. Again, the lift did not have a safety belt on it. Throughout my saga that day I was struck by the lack of professionalism and lateness of your drivers, the bad condition that your vehicles are in, and the ineptitude and abysmal customer service of your dispatchers. In terms of customer service I was not called once by Rainbow to tell me that they vehicle was late or on its way, or to apologize for the lateness of the drivers. The ambulette was an hour late for my inbound trip and was 45 minutes late for my outbound trip. The traffic that my drivers experienced did not seem to be factored into my pickup times. As evidenced by the check engine lights in both vehicles it appears that you do not service your vehicles in a systematic way. I hope that my experience yesterday is not representative of the usual conduct of your company. I used your ambulette company, as my Managed Long Term Care (MLTC) Medicaid Plan, Senior Health Partners is in contract with Rainbow. I usually use Genesis Ambulette for my medical transportation needs, but they were unavailable that day. Based on my experience, I am planning to tell Senior Health Partners to not contract with Rainbow Ambulette. I hope that you take this matter seriously and make any changes that are necessary.

I am filing a complaint against Vit Car Service regarding unfair pricing and unprofessional…read morebehavior. I have been using this car service regularly for over one year and have consistently paid between $18-$19 for the same trip. Today (March 18, 2026), I was charged $25 for the same route without any explanation. When I questioned the price, the dispatcher told me, "If you don't like the price, don't call us anymore." I find this behavior unacceptable and unprofessional. Customers should be informed of any price changes in advance, especially long-term customers. Trip details: Pickup time: 11:51 AM Drop-off time: 12:11 PM I am requesting an investigation into this business for overcharging and poor customer service, and I would like assistance in resolving this issue.

If a driver from this cab company shows up one more time and says he does not have change, I am…read moregoing to get his information, license plate and such. I have been taking their service for some time now and I am starting to hate it. Not only did the prices go up, but now drivers don't carry change? How is this possible? This is the second time this has happened and it will not be a third. So I got charged $18.00 from Mosholu Parkway to Parkchester. At the end of the trip, I gave the driver a 20 and he asked if i had change. No bueno. Again. This is not the first time and they know what they are doing. Unacceptable! I should have made him drive to the store and get the change!

Date: 07/01/2026 Dear Sir/ Madam,…read moreGood Evening. I am a patient of NOVO Dialysis, 214-70 Jamaica Avenue, Queens Village, NY 11428 which is located at main street of Key Food, TD Bank & Besides Dollar Tree not under the LIRR Train Line. I repeat most Drivers do not have updated Google Map and they use old version of Software and lost their way to NOVO Dialysis center. That is why I have to mention it for the delaying in drop up services on last Saturday. It should take a note that I have dialysis on Tuesday, Thirsday & Saturday per week at 9:00 AM pick up time & 1:30 PM dropping time. The Pick Up address is Alvista Tower 7P, 147 36, 94th Ave. Jamaica, NY 11435 N.B.:- You should maintain the pick up time according to dialysis center's fixing time to continue dialysis starting time accurately due to three & quarter to four hours dialysis period per patient. If you fixing for drop time 1:30 PM within next 15 minutes of. dialysis dressing & last weight check up on exit point of Dialysis center. It is normal. Please do not take advantage of time on your side half an hour as there is a gap of one hour for appointment time to time in case of normal patients visiting for primary care doctor or even eye doctor. In case of Dialysis all paients are needing special care and handling of patients. I have checked your web page and you have shown the case of dialysis patient face smart transport by availing Along Medical Service. I appreciate it if everything goes on schedule. One dialysis patient has to sit on chair and getting treatment on Kidney Failure and became tired. I'm anxious on your service and schedule time including fixing the location of dialysis center. if necessary I can add picture of front view of the dialysis center and wrong place of address located by driver of Hired Taxi or ever Your cooperation in this matter is highly solicited. Thanking you. GK Jafarullah Cell: +1(917)975-5820 (iPhone Apple ProMax) I want to receive all message & drivers movements & locations before five minutes ahead of arrival for pick up & drop centers respectively.

They suck the driver was super late and he got into an accident looking at his phone not paying…read moreattention then they have the nerve to blame it in the m.a.s. saying it was their fault because they got me the taxi service. Then when I called to speak to the office the people were very rude and disrespectful but hey that's what low life's do if I could give zeros they would get it 0000000000

This is a Horrible transportation service; the dispatcher was highly rude when I called to ask…read moreabout the scheduled pickup. My mother was scheduled for pickup at 9:30 am, but they picked her up at 10:20, then were rude about it. I suggest avoiding this company.

They picked me up at 8:30am, when I told them my medical appointment was at 8:30am. This means that…read moremy time was not valued. I had to cancel my medical appointment, and let's see when I will be able to reschedule it, and if it will be within a reasonable amount of time. I will try everything in my power to avoid this transportation service.

Avoid this one if you can! We could not - my husband was recently at the NY Hospital for Special…read moreSurgery - which is excellent and he received great care. When he was efficiently discharged on time before his noon pickup, it had been arranged by the hospital. The noon pickup became sometime between noon and 1PM and then when we asked where the driver was (at 10 minutes to 1) we were told that due to traffic it would be 2 PM. At 2 PM we made the nurse call and they told us that the driver was looking for parking and would be there. He showed up at about 2:15 - one guy - with a grotty wheelchair which he proceeded to manhandle my husband into and down we went. The car was filthy and the driver - despite using his phone GPS and two GPS units that were in the car - managed to get lost twice between 70th and York and the 73rd St. entrance to the FDR Drive! The guy spoke limited English but was busy texting on taking phone calls in Spanish while trying to navigate. If we had not known the way to our house we might have ended up in the Bronx or Yonkers somewhere (I stole a peek at his GPS while trying to correct his navigation) When we arrived, he would not take my husband up to the apartment in the wheelchair (it required a short walk through the lobby to the elevator) because he was concerned about leaving the car - so I paid our doorman to stay with the car so that I could get my husband settled. Shame on the HSS for even using these people - there is nothing commendable about them - service poor, vehicles poor, we feel lucky that we survived the trip. DO NOT CALL this company if you value your loved ones.

This cab company is the most racist company ever. They dislike blacks and say that we are all…read morethiefs. I called a cab for my friends and when the driver showed up to my building and realize I was black, he drove off. I called the cab company and the owner stated they don't pick up black people.

I was an employee at Senior ride/Senior Care. I drove the amulet because I'm not EMT qualified. EMS…read moreand EMT come get you when things go very wrong, I come get you from the hospital and take you home when you starting to get better. I did my best to give the absolute top-notch care and encourage these people on the way back to getting their health together. As a former motorcycle racer, trust me when I tell you I know pain and I know broken bones in the body that's needs healing, so the encouragement I gave to my passengers all of them except for two people in the 3 years that I worked for senior ride literally fell in love with me. Have had people as old as 85 and a little boy 8 years old tell me you're a good driver. The other drivers I know are careful but what made me special was I come from a racing background, that's like a fighter pilot flying a big old jumbo jet, nothing in the bigger vehicle is going to catch me off guard and I'm thinking three steps ahead so the ride is always better smooth. So yes I would still recommend Senior Ride and Senior Care. For 3 years they were my family.

Do not use them! Waiting in excess of 5 hours for ride. Huge attitudes with operators. Don't…read morebelievevthevrevirding they have poor customer service and will NOT be in time!!! there are so many more reputable companies in put this company to shame.

The equipment is well maintained and comfortable. Way roomier than other wheelchair accessible…read morevehicles.

Professional, friendly and punctual. Great door through door service to assist an elderly parent…read morewith a cataracts surgery procedure and follow up. Ride a Wav took the stress away and ensured safety from start to finish. Highly recommend!

They are on time they also keep you post if the driver is in traffic,friendly driver they make you…read morefeel welcome,Communication with office staff is very good.

Los representantes en el teléfono son muy amables y me llamaron para asegurarse de que mi conductor…read morellegó a tiempo. muchas gracias me gusto el seevico