What a disgusting and unprofessional company. An elderly cancer patient was taken to his…read moreappointment an hour early and before the appointment could even start, thirty minutes before the scheduled time, they took the patient back stating "they have other jobs to pick up". We will be reporting them to DOT and Medicare/Medicaid.

Complete thumbs DOWN‼! There is nothing 'elegant' about "Elegante Car Service." They're always…read morelate, picking me up for my dialysis appointments and for going back home (anywhere from 30 mins to 1 1/2 hours late). My insurance pays for ambulette service, yet they send me a car instead, which aggravates my bad back (getting in and out of the vehicle). Once the driver arrives, they don't call you; the dispatcher does, and quite often, the driver will just leave if I'm not outside already. Go with a reputable company and pass this incompetent car service! :-(

My sister and I had to maneuver our mother to the ER (non-emergency/ 911). We are not from the…read morelocal and so just started searching local companies. How extremely fortunate we found Green Trips! The dispatcher was knowledgeable, quick and professional. Within 30 minutes our wonderful driver, John, arrived. He was courteous, helpful and kind as he helped us get my wheelchair bound mother down 15 exterior steps. Highly recommend - thank you Green Trips!

With less than one day's notice, Peter and John at Green Trips help orchestrate a pickup and two…read moredifferent medical drop offs with a final return for my mother and her aide. The driver was on time, helpful in getting her wheelchair in the vehicle and courteous. I would not hesitate to use them again.

All the other reviews are 1000% accurate. Waited over an hour for my mother's transportation and…read moreended up losing our appointment. They lied about the ETA and are just an all around irresponsible company. If you have any sense at all DO NOT GO WITH THIS COMPANY. A bunch of losers.

On Tuesday March 20, 2018 I used the services of Rainbow Ambulette to be transported from my home…read morein Mt. Vernon to a medical appointment at the Harkness Pavilion, 180 Ft. Washington Avenue, New York NY 10032 (part of Columbia-Presbyterian Hospital). My pickup was for 2 PM to arrive at an appointment scheduled for 3 PM. The ride from my home to the hospital usually takes about 30 minutes. However, at 2:29 PM the ambulette had still not arrived and I had not received any phone calls from Rainbow of when the ambulette might arrive. I called Rainbow, and was told that there was traffic and that the ambulette would be at my apartment in about 15 minutes. I called again at 2:49 PM when the ambulette still hadn't arrived. After being put on hold for about 10 minutes I was told that the ambulette was across the street from my apartment. I drove my wheelchair up to the ambulette and the ambulette driver was standing next to the vehicle smoking a cigarette. When I asked him why he was so late, he said he had just finished his break. He was unaware that my pickup was for 2 PM and that my appointment time was for 3 PM. Upon entering the ambulette (#35) I noticed that the lift was missing a safety belt. Upon securing my wheelchair in the ambulette, he secured a lap belt but neglected to attach a shoulder belt. On the ride over to the hospital the driver made a dangerous U-turn, was speeding, and tailgated a vehicle ahead of him at a red light. Lastly, I noticed that the check engine light was on in the car's dashboard. I arrived at the hospital at 3:30 and was half-an-hour late for my appointment. Luckily, the doctor had enough time to see me. After finishing my appointment at 5:30 PM, I called Rainbow Ambulette to be transported back to my apartment and was told an ambulette would be at 180 Ft. Washington Avenue in 45 minutes to an hour. At 6:40 PM the ambulette still had not arrived and so I called Rainbow. I was told that the driver had had to drive all the way from the Lower East Side of Manhattan, had encountered traffic and was now in the vicinity of 125 Street and should arrive soon. The driver finally arrived at 7:15, and instead of apologizing for being late, said that I should be grateful that he was working overtime. The ride back to my house was uneventful but I did notice that the vehicle (#40) also had the check engine light lit up on the dashboard. Again, the lift did not have a safety belt on it. Throughout my saga that day I was struck by the lack of professionalism and lateness of your drivers, the bad condition that your vehicles are in, and the ineptitude and abysmal customer service of your dispatchers. In terms of customer service I was not called once by Rainbow to tell me that they vehicle was late or on its way, or to apologize for the lateness of the drivers. The ambulette was an hour late for my inbound trip and was 45 minutes late for my outbound trip. The traffic that my drivers experienced did not seem to be factored into my pickup times. As evidenced by the check engine lights in both vehicles it appears that you do not service your vehicles in a systematic way. I hope that my experience yesterday is not representative of the usual conduct of your company. I used your ambulette company, as my Managed Long Term Care (MLTC) Medicaid Plan, Senior Health Partners is in contract with Rainbow. I usually use Genesis Ambulette for my medical transportation needs, but they were unavailable that day. Based on my experience, I am planning to tell Senior Health Partners to not contract with Rainbow Ambulette. I hope that you take this matter seriously and make any changes that are necessary.

I am filing a complaint against Vit Car Service regarding unfair pricing and unprofessional…read morebehavior. I have been using this car service regularly for over one year and have consistently paid between $18-$19 for the same trip. Today (March 18, 2026), I was charged $25 for the same route without any explanation. When I questioned the price, the dispatcher told me, "If you don't like the price, don't call us anymore." I find this behavior unacceptable and unprofessional. Customers should be informed of any price changes in advance, especially long-term customers. Trip details: Pickup time: 11:51 AM Drop-off time: 12:11 PM I am requesting an investigation into this business for overcharging and poor customer service, and I would like assistance in resolving this issue.

Dispatch needs to be honest about having available cars and ACCURATE wait times. I called a car at…read more8:02 am, dispatcher told me five minutes; the driver showed up at 8:20. No apology and then drove like we were sightseeing. Meanwhile I'm trying to get to work. He drove 15 miles per hour the entire time, even on the highway.

This is the worst transportation ever literally the worst they are never ontime and they lie about…read morewhen they said they send out a car to pick you up if they had zero ratings that's what I would put

I was left stranded outside in 32 degree weather by this company. When I called, I got voicemail…read moreseveral times. When they finally answered, they put me on hold for 20 minutes so i hung up. I ended up getting an Uber. And they charged my insurance company for the ride.

Avoid this one if you can! We could not - my husband was recently at the NY Hospital for Special…read moreSurgery - which is excellent and he received great care. When he was efficiently discharged on time before his noon pickup, it had been arranged by the hospital. The noon pickup became sometime between noon and 1PM and then when we asked where the driver was (at 10 minutes to 1) we were told that due to traffic it would be 2 PM. At 2 PM we made the nurse call and they told us that the driver was looking for parking and would be there. He showed up at about 2:15 - one guy - with a grotty wheelchair which he proceeded to manhandle my husband into and down we went. The car was filthy and the driver - despite using his phone GPS and two GPS units that were in the car - managed to get lost twice between 70th and York and the 73rd St. entrance to the FDR Drive! The guy spoke limited English but was busy texting on taking phone calls in Spanish while trying to navigate. If we had not known the way to our house we might have ended up in the Bronx or Yonkers somewhere (I stole a peek at his GPS while trying to correct his navigation) When we arrived, he would not take my husband up to the apartment in the wheelchair (it required a short walk through the lobby to the elevator) because he was concerned about leaving the car - so I paid our doorman to stay with the car so that I could get my husband settled. Shame on the HSS for even using these people - there is nothing commendable about them - service poor, vehicles poor, we feel lucky that we survived the trip. DO NOT CALL this company if you value your loved ones.

This cab company is the most racist company ever. They dislike blacks and say that we are all…read morethiefs. I called a cab for my friends and when the driver showed up to my building and realize I was black, he drove off. I called the cab company and the owner stated they don't pick up black people.

If I could put a zero for their score, I, would do so…read more.. I had an extremely disturbing and dangerous experience with SeniorCare EMS Ambulance during what should have been a safe medical transport following major surgery. The driver assigned to my transport was a trainee, and shockingly, so was the attendant in the back with me. During the ride, the driver was speeding, following an incorrect GPS route, and completely disregarded both my concerns about driving so fast and my attempts to provide correct directions. Despite asking her multiple times to slow down and adjust the route, she refused. There was one trained personnel in the ambulance with me, and she was in the driver seat in the front of the ambulance. The situation escalated into a serious accident when the driver drove up a jersey barrier median, causing the ambulance to tip and slam back down violently. As a post-surgical patient, this was terrifying and physically and emotionally traumatic. To make matters worse, the attendant in the back was not properly secured and was thrown onto me multiple times during the incident. Following the crash, a second ambulance transported me back to the emergency room. Even those professionals expressed serious concern and stated that trainees should not have been in those roles under these conditions. Of the three people in the ambulance with me when the accident occurred, not one of them expressed empathy or concern for me. They did call the supervisor who came to the scene a short while later. Senior Care EMS Ambulance has failed to take any meaningful accountability for this incident. While I did receive a refund for the $300 charge, that does not begin to address the severity of what occurred. This was not a minor issue--this was a dangerous failure in patient safety and protocol. I continue to experience physical discomfort and emotional distress from this event, and I am deeply concerned about potential long-term effects. I will be formally reporting this incident to the Better Business Bureau and the Department of Health, as this type of negligence should never be treated as acceptable or routine. Patients trust medical transport services with their safety at their most vulnerable moments. Senior Care EMS Ambulance failed that responsibility in every way.

Retrain their people to learn how to follow procedure properly and transport more safely.read more

We used the Ride A Way service for an early morning airport trip. The driver was prompt and…read moreprofessional. There wheelchair van was very clean and comfortable. You definitely use their services again. Thank you

Highly recommend! Ride a Wav exceeded my expectations in every possible way…read more Professional, courteous, prompt, our driver - was exceptional, provided a safe, comfortable 84 mile ride for my invalid sister and me. In the future, I would not choose any other company. In addition, the staff arranging this trip was excellent! Ruby coordinated our journey and even made me laugh (a lot!) to my surprise in the midst of a extremely emotionally difficult situation. Best Driver, Larry .. Thank You! Five stars from me!!

They are on time they also keep you post if the driver is in traffic,friendly driver they make you…read morefeel welcome,Communication with office staff is very good.

Los representantes en el teléfono son muy amables y me llamaron para asegurarse de que mi conductor…read morellegó a tiempo. muchas gracias me gusto el seevico