Always a fun time shopping here but not so fun with leaving the parking lot at closing time but…read moreotherwise all good. We also really enjoyed the mini train that takes a tour of the shopping aisles. $10/pp

I visited this store today with my wife and we had an outstanding experience. If you are looking…read morefor designer clothing at great prices, this place is absolutely worth the visit. The selection is impressive, the atmosphere is welcoming, and the overall shopping experience was excellent. What truly made our visit special was the exceptional service we received from Antonia and Yana. Both of them went above and beyond to assist us. They were incredibly attentive, knowledgeable, and genuinely invested in helping us find the right clothing. Their recommendations were thoughtful, their patience was remarkable, and they made the entire experience enjoyable from start to finish. It is rare these days to encounter customer service of this caliber. Antonia and Yana demonstrated professionalism, enthusiasm, and a sincere desire to help customers. They did not simply assist us--they elevated the entire shopping experience. Management should be very proud to have associates like them representing the store. I sincerely hope their efforts are recognized and rewarded, because the level of service they provided was truly above and beyond. We left the store very happy with our purchases and grateful for the outstanding assistance we received. We will absolutely be coming back. Highly recommended.

Beautiful suit they have at the outlet, we didn't have time to go back. Good selection on hand bag…read morebut very few on shoes

Visited on Monday, February 17, 2025 when it was -12°C outside. The store was completely empty, yet…read morethey still forced people to wait outside in the freezing cold. Many customers got fed up and just left. Inconsiderate and pretentious--this is not luxury, it's just arrogance. No wonder Gucci's revenue is tanking. Customers aren't stupid--these desperate "hungry marketing" tricks don't work anymore. Gucci is a fading brand trying too hard. Stop playing these amateur games.

Went to this Michel Korda outlet at Premium Outlets The…read moreservice and the staff was just fine One had to go to the counter and wait for someone to get information There was no one to help Went after the Canada Day There were lots of sales and amazing prices Very tempting so we ended by buying 3 handbags It was definitely value for the buck spent Their selection was huge with very good prices I will go there more often

Sometime in December, I came here a few times with my aunt to buy some Christmas gifts. It wasn't…read morebusy and I suppose we should have seen that as a "warning" sign. The sales at the store were just okay, but that's not what warrants the one star (I'd give 0 if I could!). The staff are something else - I've read in other reviews (on Yelp or otherwise) about similar experiences. Long story short, the refund / exchange policy was not communicated at all on purchase (and there was nothing on display in the store). After a lot of arguing, we finally managed to get a refund on product by cash instead of the original payment method. It's difficult to say who was in the wrong in these circumstances, but it was not appropriate or professional for the staff to have a bad attitude and argue with customers, especially in front of other customers.

As a huge Burberry fan, I was excited to visit this store. What a disappointment…read more It's raining and it's cold and you have to wait outside due to a limit in the number of people inside the store. I get it if it's busy, but no, not really. A handful of people inside. Maybe having a line outside the store gives the store a sense of "demand"? I get Covid restrictions but a mask isn't even required to enter the store! There was a complete lack of inventory and many of the items there looked old. Not a huge discount on items either. The choice of bags for instance was terrible and only the most unpopular of color choices were there. Not a single nova check bag!!! The mini pocket bag was $1500 CAD as opposed to $1750 CAD, with only one color available with a tattered label. I guess it IS a discount! Don't recommend this place. The discount is barely there for old last season unpopular items.

The shop only allows 6 patrons in at any time. The staff…read moreappear uninspired to provide any form of customer service. I waited for 20 mins and when I entered, there were plenty of staff standing around and chit chatting. I waved one down after trying to get their attention for 3-4 mins while they just stood there staring into the abyss. I inquired about a few shoes and the sizing. When I requested for a certain size in the style indicated by then, they brought out the wrong size and was later told, sorry, that size was not available... Huh?!? This is definitely an outlet store including the staff who are working with a few deficiencies...

I always go to the Nike factory store in any outlet mall. Sometimes I luck out and find something…read moreand other times I leave empty handed. This happened to one of the times that I lucked out. I recently discovered that I could fit into kids sized shoes. After perusing the women's section I wandered over to the kid's. There I found a pair of running shoes similar to one that I already own and they were on sale! I tried on another pair of running shoes and liked those as well. What's a girl to do? Buy both, obviously. Got 2 pairs of running shoes for just over $100. I'd say that a great deal.

I see bunch of workers standing around, I went and ask for a size for my son, response was if it's…read morenot on shelves they don't have it. Not even bother to go that extra mile. Went to ADIDAS instead, found a better looking one half the price. They were amazing help. I guess that's what happens when you hire people that doesn't want to work at Nike. Oh well! I might drop by ADIDAS to get me a pair too.

The worst day of my life when I thought to buy a wallet and a bag from YSL outlet store at Toronto…read morePremium outlets as I love the brand. First of all, the store was empty and they were not letting any customer come inside. I waited in line for 45 minutes and when my turn came, I asked the security guard - "what kind of stupidity is this to make people stand outside on a hot summer" The security guard in a very condescending tone- told me that the store only offers one to one service - we cannot do anything. And then I replied that this is a shitty policy and needs a serious redesign as this is not a good experience in an outlet store. Had it been a boutique store in retail, I would have understood but an outlet store is a discounted facility where people come in abundance for less prices, she told me go talk to the management if you have problems and shrugged me away. Earlier while in the line, me and my wife made friends with a very nice knowledgable lady who also wanted a ysl bag and we ended up talking a lot and then decided as both of her and us - we need the same thing lets just go together so that we can take some guidance from that nice lady, as she had great knowledge of ysl bags and wallet. The rudest racist security guard told me - "I saw she does not look like both of you and is not with you so she will not come with you, either come inside by yourself or both of you will not be allowed inside. I mean, the audacity this rude security guard girl had to speak like this with customers. Me and my wife entered the store and this racist girl - pointed finger at me and said "Dont even dare to speak like this with me". I on the other hand already scared with the toxicity and coldness in the people of this store suggested her to back off a little bit as she was threatening me now. We were given this sales associate who was utter useless and did not answer any of my bag related question, and was looking down at my clothes as if I was not their target client. When me and my wife were trying to see a bag with that useless sales associate, the main lady floor manager came out of the blue and started shouting at me and the whole store was looking at us. She said how dare you say bad words to the security guard?? I responded that I said that the policy is shitty and stupid, how is this anywhere near to saying bad words to her security guard?? I then said that your security guard threatened me for no reason and made me so uncomfortable. She then looked down at me and my wife and said, "it is very clear that you both cannot buy anything here so either be nice to my staff or just leave and go somewhere else. This happened when we were about to purchase something there and she just barged in our personal space and started yelling at us. I kept on telling her that I am here to purchase something and this is not professional, but she kept on shouting at me and did not stop. At that point of time me and my wife decided to leave the store and never come again in our life at this facility. Funny part is the security guard and the manager were both Indians and the way they were treating white people and non-white people(especially Indians) was very clear. I will escalate this to YSL corporate and will make sure none of my near and dear ones will ever buy anything from this outlet store. NEVER NEVER NEVER. YSL should train their staff some manners and should give them training that just because the people are dressed in a simple way DOES NOT MAKE THEM POOR. I just spent less than 3 minutes in the store with waiting for 45 minutes in the line. HELL EXPERIENCE.

No rating...they are the biggest liars .. as an international traveller I went to buy one YSL bag…read moreand got short of cad 1000 for which I asked for USD conversion, on which YSL outlet manager asked me give USD 1000 for CAD 1000...imagine !!!! They are robbers and think visitors as fools. Will never buy anything from Canadian outlet

I had such a wonderful experience at the New Balance Factory Store at Toronto Premium Outlets, and…read moreI truly felt it deserved a special review. As someone with a disability and ongoing issues with my left foot, finding the right shoes is very important to me. After a year of recovery and therapy following a stroke, this was actually my first time going shopping again. My therapist recommended New Balance, and I'm so glad I followed that advice. From the moment I walked in, the team made me feel comfortable and supported. Tafair, who assisted me, was incredibly kind, patient, and knowledgeable. He spent over an hour with me, bringing different styles, explaining their features, and helping me find what would work best for my needs. At no point did I feel rushed or like I was asking too many questions--he was truly professional and caring. I also had the chance to speak with the supervisor, Imran, to share my appreciation. He spoke very highly of Tafair, and it was heartwarming to hear about his journey and goals. It made the experience even more meaningful. Kyram, Mac, and Denzel were also friendly, welcoming, and professional--they all contributed to such a positive atmosphere in the store. If I could describe this team in a fun way, I'd say they are like a flight crew: Captain Imran leading with professionalism, Pilot Tafair expertly guiding customers to the perfect fit, and attendants Kyram, Mac, and Denzel making sure every customer feels comfortable and cared for throughout the journey. Thank you all for making my first shopping experience after recovery so special. I truly appreciate your kindness and dedication--you made a big difference for me.

From the owner: At New Balance Factory Stores you will find a vast assortment of New Balance footwear and apparel…read more We also specialize in personalized one on one service to help you find the perfect fit. Our trained Fit Specialists will expertly assess and determine the best New Balance styles for you.

We stopped by this mall and we browsed through Kate Spade. They had a lineup outside the store with…read morepeople waiting to go in and I completely understand why. Once inside the store was very crowded and it was really difficult to navigate around the back end of the store. The prices were really good and the food employees were friendly. I saw a few purses I really liked but it being up getting something at Coach, which now owns Kate Spade (shocker)... woah!

the lines are insane and the merchandise is made for the for outlet…read more My visa got double charged and I'm still waiting for the fund reversal which is going to take up to 3 weeks....

Didn't make any purchases this time but the staff seemed very patient and helpful with customers…read more Prices were reasonable but as always there's more expensive items to be had as well.

Update: UGH...I just got back to my hotel room and I realized that they gave me the wrong colored…read morebag even though I asked the girl ringing me up to make sure it was the pink one and she looked at something, clearly not the bag, and said yes. It's beige. Now I have to take time out of my vacation to go back and exchange it. It's around 40 minutes from where I'm staying, one way. I just walked out of here with 3 pairs of shoes, 1 pair of flip flops and a tote for a total of $830. The only bad thing was having to wait around 15 minutes just to get into the store but once I was in there I feel that I benefited from this. It was so much calmer than it would have been if they let everyone walk in. I went straight to the shoe department and as soon as I got there I was greeted by Nelson. He was very knowledgeable, patient and really took his time to make sure I was happy. He was not pushy at all and very accommodating. If I'm ever back in Toronto, I'll be sure to look for him.

Milton mall is a relatively smaller mall with fewer stores and it's a bit dark inside…read more Their food court is really small with just a few options to choose from No major stores and restaurants and a little boring If you're in the vicinity you can go in and shop or look around but wish they had a better and bigger food court there and provide a better and interesting shopping experience

I really enjoy the mall it's been there since I was a kid. It's great for a lot of stuff. I think I…read moremight check out the new Reno there. It's are only mall so I like it