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    DKNY

    3.3 (3 reviews)
    ModerateOutlet Stores

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    9 years ago

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    Toronto Premium Outlets

    Toronto Premium Outlets

    (215 reviews)

    $$

    I visited this store today with my wife and we had an outstanding experience. If you are looking…read morefor designer clothing at great prices, this place is absolutely worth the visit. The selection is impressive, the atmosphere is welcoming, and the overall shopping experience was excellent. What truly made our visit special was the exceptional service we received from Antonia and Yana. Both of them went above and beyond to assist us. They were incredibly attentive, knowledgeable, and genuinely invested in helping us find the right clothing. Their recommendations were thoughtful, their patience was remarkable, and they made the entire experience enjoyable from start to finish. It is rare these days to encounter customer service of this caliber. Antonia and Yana demonstrated professionalism, enthusiasm, and a sincere desire to help customers. They did not simply assist us--they elevated the entire shopping experience. Management should be very proud to have associates like them representing the store. I sincerely hope their efforts are recognized and rewarded, because the level of service they provided was truly above and beyond. We left the store very happy with our purchases and grateful for the outstanding assistance we received. We will absolutely be coming back. Highly recommended.

    Excellent place to go buy brrands and of course not branded stuff too…read more It's a huge covered area where a lot of walking is required however shopping under one roof makes it great There is lots of seating in case one gets tired Do not miss the fireplace during winter evenings which makes it a pleasure to be there This place is actually value for money Do not miss the vending machines , food trucks and the food court there The huge never ending parking area is a big big plus

    Burberry

    Burberry

    (5 reviews)

    $$$

    As a huge Burberry fan, I was excited to visit this store. What a disappointment…read more It's raining and it's cold and you have to wait outside due to a limit in the number of people inside the store. I get it if it's busy, but no, not really. A handful of people inside. Maybe having a line outside the store gives the store a sense of "demand"? I get Covid restrictions but a mask isn't even required to enter the store! There was a complete lack of inventory and many of the items there looked old. Not a huge discount on items either. The choice of bags for instance was terrible and only the most unpopular of color choices were there. Not a single nova check bag!!! The mini pocket bag was $1500 CAD as opposed to $1750 CAD, with only one color available with a tattered label. I guess it IS a discount! Don't recommend this place. The discount is barely there for old last season unpopular items.

    The shop only allows 6 patrons in at any time. The staff…read moreappear uninspired to provide any form of customer service. I waited for 20 mins and when I entered, there were plenty of staff standing around and chit chatting. I waved one down after trying to get their attention for 3-4 mins while they just stood there staring into the abyss. I inquired about a few shoes and the sizing. When I requested for a certain size in the style indicated by then, they brought out the wrong size and was later told, sorry, that size was not available... Huh?!? This is definitely an outlet store including the staff who are working with a few deficiencies...

    Saint Laurent Outlet

    Saint Laurent Outlet

    (4 reviews)

    The worst day of my life when I thought to buy a wallet and a bag from YSL outlet store at Toronto…read morePremium outlets as I love the brand. First of all, the store was empty and they were not letting any customer come inside. I waited in line for 45 minutes and when my turn came, I asked the security guard - "what kind of stupidity is this to make people stand outside on a hot summer" The security guard in a very condescending tone- told me that the store only offers one to one service - we cannot do anything. And then I replied that this is a shitty policy and needs a serious redesign as this is not a good experience in an outlet store. Had it been a boutique store in retail, I would have understood but an outlet store is a discounted facility where people come in abundance for less prices, she told me go talk to the management if you have problems and shrugged me away. Earlier while in the line, me and my wife made friends with a very nice knowledgable lady who also wanted a ysl bag and we ended up talking a lot and then decided as both of her and us - we need the same thing lets just go together so that we can take some guidance from that nice lady, as she had great knowledge of ysl bags and wallet. The rudest racist security guard told me - "I saw she does not look like both of you and is not with you so she will not come with you, either come inside by yourself or both of you will not be allowed inside. I mean, the audacity this rude security guard girl had to speak like this with customers. Me and my wife entered the store and this racist girl - pointed finger at me and said "Dont even dare to speak like this with me". I on the other hand already scared with the toxicity and coldness in the people of this store suggested her to back off a little bit as she was threatening me now. We were given this sales associate who was utter useless and did not answer any of my bag related question, and was looking down at my clothes as if I was not their target client. When me and my wife were trying to see a bag with that useless sales associate, the main lady floor manager came out of the blue and started shouting at me and the whole store was looking at us. She said how dare you say bad words to the security guard?? I responded that I said that the policy is shitty and stupid, how is this anywhere near to saying bad words to her security guard?? I then said that your security guard threatened me for no reason and made me so uncomfortable. She then looked down at me and my wife and said, "it is very clear that you both cannot buy anything here so either be nice to my staff or just leave and go somewhere else. This happened when we were about to purchase something there and she just barged in our personal space and started yelling at us. I kept on telling her that I am here to purchase something and this is not professional, but she kept on shouting at me and did not stop. At that point of time me and my wife decided to leave the store and never come again in our life at this facility. Funny part is the security guard and the manager were both Indians and the way they were treating white people and non-white people(especially Indians) was very clear. I will escalate this to YSL corporate and will make sure none of my near and dear ones will ever buy anything from this outlet store. NEVER NEVER NEVER. YSL should train their staff some manners and should give them training that just because the people are dressed in a simple way DOES NOT MAKE THEM POOR. I just spent less than 3 minutes in the store with waiting for 45 minutes in the line. HELL EXPERIENCE.

    No rating...they are the biggest liars .. as an international traveller I went to buy one YSL bag…read moreand got short of cad 1000 for which I asked for USD conversion, on which YSL outlet manager asked me give USD 1000 for CAD 1000...imagine !!!! They are robbers and think visitors as fools. Will never buy anything from Canadian outlet

    New Balance Factory Store

    New Balance Factory Store

    (1 review)

    I had such a wonderful experience at the New Balance Factory Store at Toronto Premium Outlets, and…read moreI truly felt it deserved a special review. As someone with a disability and ongoing issues with my left foot, finding the right shoes is very important to me. After a year of recovery and therapy following a stroke, this was actually my first time going shopping again. My therapist recommended New Balance, and I'm so glad I followed that advice. From the moment I walked in, the team made me feel comfortable and supported. Tafair, who assisted me, was incredibly kind, patient, and knowledgeable. He spent over an hour with me, bringing different styles, explaining their features, and helping me find what would work best for my needs. At no point did I feel rushed or like I was asking too many questions--he was truly professional and caring. I also had the chance to speak with the supervisor, Imran, to share my appreciation. He spoke very highly of Tafair, and it was heartwarming to hear about his journey and goals. It made the experience even more meaningful. Kyram, Mac, and Denzel were also friendly, welcoming, and professional--they all contributed to such a positive atmosphere in the store. If I could describe this team in a fun way, I'd say they are like a flight crew: Captain Imran leading with professionalism, Pilot Tafair expertly guiding customers to the perfect fit, and attendants Kyram, Mac, and Denzel making sure every customer feels comfortable and cared for throughout the journey. Thank you all for making my first shopping experience after recovery so special. I truly appreciate your kindness and dedication--you made a big difference for me.

    From the owner: At New Balance Factory Stores you will find a vast assortment of New Balance footwear and apparel…read more We also specialize in personalized one on one service to help you find the perfect fit. Our trained Fit Specialists will expertly assess and determine the best New Balance styles for you.

    DKNY - outlet_stores - Updated May 2026

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