Absolutely incredible customer service and product knowledge. This is how business should be done …read more We were helped by Jake and he was so patient and knowledgeable. He showed us all the options and did digital 3D foot scan for my daughter and suggested the top 3 shows that would help her with overpronation . She is so happy with the final choice as it has the perfect combination of support of the arch and cushioning for comfort. We got the NB 860 v14. They have a great selection of colors , sizes and styles . Highly recommended and 5 to Jake for exceptional customer service . Thank you Jake!

Delicious Yemeni coffee. The shop is nice and clean and the staff are always friendly. The coffee…read moreis really hot tho. Have to wait at least 5 minutes before the 1st sip. Nice place.

The items are fabulous, the prices are great. Awesome used furniture at a totally awesome price…read more What wasn't awesome was the attitude of the staff. Rude and abrupt to people making purchases. We'd shop their again, but maybe not this location.

Love the place! We've bought lamps, dining room chairs, cabinets and some china.Absolutely…read moredelightful!

This place has many nice brands that are hard to find in other stores around Burlington. The staff…read moreis always sweet and patient and really know their stuff! The store is always clean and well-organized, and if you're just browsing and don't need help the staff will leave you alone to shop - no annoying, overly aggressive sales people. I love that they've added in Jeff's Guy Shop too, so my boyfriend is less annoyed with my shopping. It is a bit pricey though. It's also in a great location right downtown, so you can stop in on your way down to, or back from, the lake. I stop by Joelle's every time I visit my parents in Burlington in summer.

I love this shop. Merchandise is always changing, a nice mix of trendy and classic styles of…read moreclothing, shoes and accessories. Staff are helpful without being too pushy. Count on finding something you must have each time you stop in. Their buyers have the best jobs, it's the kind of place I would like to own.

This is a fun place to browse with a lot of clothing. But hit and miss whether I find anything I…read morelike. I give 4 stars for buying clothes and accessories. But 3 stars for selling- you really don't get much $ and I'm not sure it's worth the 30 min wait for them to go through your items, only to receive $8 and 75% of your items returned back to you. Suggestions for improvement would be faster sorting of items you drop off and bin inside or just outside the store to donate your remaining items they didn't buy ( if you so wish). Just make the process easier to sell and donate, so you feel like it's all settled when you leave the store and you didn't spend a large chunk of time for a small amount of $. Some prices are on the high side. Some are reasonable. I enjoy looking through different brands and labels in the same store. I end up seeing things I don't usually because I'm boring and tend to shop at the same retail locations. It gets me out of my fashion box! Service is friendly. No issues there. Sometimes there is a wait for a change room. But nothing too crazy. The space between racks is narrow. Shopping with a stroller is challenging as it's hard for other shoppers to get past you

My first experience at this store will also be my last. I…read morebrought in 27 items to sell, and none of them were accepted. All of my items were in excellent condition and from well-known name brands. The manager told me they were declined because they had gone out of style. I find that difficult to believe, especially after looking around the store and seeing clothing that appeared to be older in style than the items I brought in. Based on what I observed, the explanation I was given did not seem consistent with the merchandise currently being sold. While that was disappointing, I understand that resale stores have their own buying criteria. The bigger issue was that when I got home, I realized my suede belt was missing. I called the store, and the employees said they would check thoroughly and speak with the manager, since she was the one who had gone through my items. One of the sales associates even asked the manager to call me, but she refused. When I eventually spoke with the manager, she denied ever seeing the belt with my jacket and skirt and simply said she was sorry, without offering any effort to investigate further or resolve the situation. I'm extremely disappointed--not only were none of my items accepted, but one of my belongings was lost, and the customer service afterward was very poor. Based on this experience, I won't be returning and cannot recommend this store.

O.K......so, I'm a Dad with 4 teens and I'm doing a first time review of a 'dressmaking ' shop…read more That fact alone should tell you how much this little shop has impressed me and my family. This review is more for their exceptional skill at alterations and repairs than anything else. It all started with my daughter's 2 prom dresses ( which took 9 months to find btw ! ) that needed to be altered. We kept hearing rave reviews from a bunch of people about this place called Lucy's - so we checked them out. The amount of time this place took to do the appropriate measurements was really impressive - they were very patient and meticulous in their work. And once they came back - WOW...they looked like custom made garments. It was like night and day and after trying them on and taking them home, my daughter couldn't stop grinning all the way home. From that point on, Lucy's is the only place my wife and daughter will go for alterations. Then, one of my daughters' ' expensive ' parkas had the zipper break. Talking to 2 other shops, one said it was too expensive to fix and finding a proper zipper would be difficult, the other said it was also a ' difficult ' repair and would cost over $100+++. At Lucy's, they were able to just look at it, smile and say ' no problem ' - all for less than $50. Lucy's repaired it and it came back as good as new. In my case it was zipper issues as well . Our puppy somehow got a hold of my ' very expensive 'leather jacket and chewed the zipper apart. And, the zipper on my favorite 20 year old parka finally fell apart. In both cases, Lucy's came to the rescue and did a super job of replacing both of them....and all for dirt, dirt cheap price....and both looked just as they did before. Perfect ! So, if you're in need of alterations and repair from a shop with exceptional skill and cheap prices - you can't do any better than Lucy's. Highly recommended !

Thank you to Lucy's. Very impressed with your alteration work. My long black…read moreskirt now fits perfectly and is ready for the holiday season. Also thank you for putting sleeves on a pretty sleeveless dress and making it more wearable. I highly recommend Lucy's for their expertise and workmanship. Barbara

Atrocious customer service. The owners are condescending, petty, and downright rude…read more After over a decade of shopping here, I will never ever set foot or spend a dime in there again as a result of going in with my child who was manhandled by one of the owners for giggling and dancing at seeing herself on "tv" (security camera monitor hanging above steps at entrance. I was in shock but touch my child again and you can be sure I will physically make you let go rather than use my words.

I'd arranged by phone to bring clothing to this consignment store. I'd shopped there years ago, and…read morewe are downsizing. It's the first time I'd thought to take anything over there. On the phone, I was told to bring up to 15 items: "the best clothes you have for consignment." Now, I have some beautiful, expensive items that I'd worn just a few times before becoming seriously ill. I'd had 4 surgeries and many meds, which made me gain 2 sizes, and which I cannot seem to lose. So, I thought these clothes would be great for other women who are size 4 to 6 - designer pants, jackets, a dress and sweaters. When I arrived today, they barely said hello. Instead, two staff began pulling clothes out of the bag and talking about them without including me in the conversation. One walked off, and the other put some clothes aside, saying "we don't take office wear, and we don't take party clothes." (These pieces could variously be worn to a restaurant, a party, a corporate event, a premier, etc.) I pointed out that the pants she was actually holding were not office wear, but rather, with the detail down each side, were more for social outings. She said again that they don't take office or party wear. I suggested they tell people on the phone what they do accept, because I wasn't informed about what they don't look for. I said it would be better for people to know, and that I had other things I could have brought instead, if I'd known. She shrugged and said "Well, that's the way it is. Too bad." which I thought was incredibly impolite. If she'd said she was sorry, and that she wished I'd been informed on the phone, then all would have been fine with me. But she didn't, and so again I said I thought they needed to think about the fact that people need to have details of what kind of items they want. This woman shrugged again and smirked, and began stuffing all my things back in to my bag, saying "Just forget it, I'm not looking at anything." Now, I believe I had a right to suggest they let people know before they drag stuff all the way over there - I'd ironed everything and carefully folded it all, and this store wasted my time. They have no consideration for the people that bring things in. I will never go there again, but I feel I should warn folks about this place. They treat you like you're part of a conveyor belt, not like a fellow human being all all.

Top drawer seller, absolutely trustworthy and with value priced product…read more Recommended. Owner is a classic gentleman

From the owner: We offer the highest quality of rugs, way below the industry average. We are able to do this due to…read moreour 20+ years of first-hand connections with the artisans! We also offer authentic and pure Lapis Lazuli, from Afghanistan.

Katherine the store manager made me feel welcome and my business appreciated. I needed new…read moreessentials that will last me for a while. The store is small but everything was so pretty and...hella expensive. Intimidating. Katherine helped me out and she knew what looked good and fit my shape. I sensed that she really cared and was not pushy. I can tell that she is happy with her job. I walked out with six new sets since they had a really good Black Friday Sale (40% off everything, 50% off if you bought six items). Very happy with my purchase. Will be coming back for more.