First week got scheduled through a business partner, called. No answer. Rescheduled to next week Tuesday (4 days ahead) 7-11am. At that day called in the morning at 9:30am
Call gets picked up:
"Waitwaitwaitwait,...
waitwaitwaitwait (very professional don't you think?)
Oh yes, your car...ermhh... yes....ermhhh... I need sb to get "out there". (We are talking about a parking lot two miles from the interstate 40).
My concerned question if we can still hold that 7-11 schedule is answered affirmative. A callback promised 45min before arrival. After that another call at 10:30am to the business partner who calls in. Promises made, excuses found, but callbacks with updates not happening.
If they would have said, we have a problem, can we do it tomorrow morning, OK not happy but ...things... happen. So lets go. But they promise, then break the promise and let me wait.
Another call 1:30pm - answering machine. Left a note clarifying that I'm charged parking fees at the current location if car is not picked up as promised. Rude yelling callback - claims to have called but """I didn't pick up the phone""". Claims to do me a favor if he keeps his side of a contract. WOW! Nice understanding of businesses.
The call? Obviously not true, I'm happy to supply phone and records. (I informed BBB and another agency, hope action is taken)
No legit business owner would behave like this.
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