Great Job done. workmanship detailing was very well done and it was done very fast. Very pleased…read more highly recommended

I was having trouble, opening my gas tank lid! I took my car into the body shop and Johnny was so…read morehelpful! not only did he fix the problem, he explained what had happene! so helpful! thank you Johnny!!

I have been going to Arbutus Service for decades with a range of different vehicles and it is by…read morefar the best shop I have ever been to. They are able to quickly and accurately diagnose problems and they only do the work that is necessary. Outstanding customer service which is why they have extremely loyal customers. This has to be the best shop in Vancouver.

If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

I've been bringing my vehicles in to RG Diagnostics for the last six years after the recommendation…read moreof a business friend. I wanted a mechanic I could trust. I got that plus excellent service and reasonable prices. I also love that there are lots of nearby businesses that I can spend time in while they work on my vehicle (Michael's bakery for a snack or lunch, Black Bond Books, or a little further away are London Drugs, Turnabout, Thrifty's, etc). Today I had my radiator replaced so I wandered around for awhile. They picked me up and brought me back after the work was completed. One of the specialities of this shop is figuring out what is wrong if you've got a noise or a smell that your regular mechanic can't figure out. I haven't needed that but its a nice to know it is there if I need it.

Great mechanics and trustworthy! Work on high end vehicles. Value to their service.read more

trying to locate a dear old friend in the days of Jack Williams. First, is Jack still alive?…read moreSecond, a dear friend of his, Gordie Macdougal, and I used to go to Arlington to see him race most weekends. I lost touch with Gordie and want to reach out and see if he is still alive and well. Anyone you can forward this to that might give me some insight would be greatly appreciated. Hope they both are still doing what they so loved to do. Thanks for whatever you can do Bob Tritschler Parksville,BC

Friendly, courteous and prompt service. They guided me through the process and regularly contacted…read moreme. I did not have to wait long. Once ICBC approved the claim the repairs were completed right away, The work was excellent. One would never know that I had a large scratch and dents along the side of my car. They did extra work beyond what the claim covered.

Excellent service. These guys went above and beyond by dealing directly with my insurer. They were…read moreable to do some extra work at a very low rate on top of the damage from "the incident" They stayed in touch with me throughout the entire procedure, and made sure I was very clear on all the work being done. I was even able to pick up my car and the keys on Saturday, when they are normally closed. Once I got the vehicle back, it looked good as new. It's nice to come back to a small town after living in the city for so long. These guys epitomize good ol' service - how it used to be.

I recently had my car repaired at Sterling 'Autobody and was very pleased. The car was repaired on…read moretime and the car looks fabulous. They even did a wheel alignment while the car was there to make sure is was safe to drive. I would highly recommend Sterling Auto Body and have been referring their name to my friends. Staff were friendly and work was high quality. Thank you for the excellent attention to detail. Thelma, July 2025

Great customer service. Brought my 2013 model that grew up in the East Coast for a checkup…read more They promptly found and notified me of issue with a couple rusted pieces that needed replacement, and had it ready by the promised time. Definitely coming back.

Awesome business. I had a malfunction with some of my lights, they were able to fix it, find a…read morediscount for the expensive light part , find some other light problems that needed fixing, and also did an oil change. Seems very thorough and very honest. Also a great location close to malls and coffee shops. Will be going back.

ICBC recommended Auto Sense Collision, and I'm so grateful they did. Being in an accident is never…read morea pleasant experience, but the team at Auto Sense made the repair process as smooth and stress-free as possible. From start to finish, they were incredibly efficient, organized, and communicative. I genuinely felt like I was a priority, and the quality of the repair on my car was immaculate. I had one concern following the repair, and they addressed and resolved it immediately, which only reinforced how much they care about their customers and the quality of their work. The timing, communication, efficiency, customer service, and workmanship were all outstanding. I could not recommend Auto Sense Collision more highly. An exceptional experience from beginning to end.

This is a second time when I get my car fixed to AutoSense. Excellent job, my car looks perfect,…read morethey even touched on some painting of the rear bumper, vacuumed the inside of the car, the customer service is efficient.

Had the misfortune of dealing with a flat tire and North road wasn't exactly my go to at the time…read morebut because it was nearby, convenient and they miraculously had time to squeeze me in, I took the jumped at the opportunity - and boy am I ever glad that I did. They were friendly and quick to accommodate. I dropped off my car walked home and waited for their call. He quoted me about an hour and the whole service probably took 1.25 hours. When I picked up my vehicle the kind man informed me that he sealed my tire and pumped up my spare tire to its correct pressure. The best part about all of this was that it cost me under $30! Thanks for your great prices and services!

I have been bringing my 3 Vehicles to Sabi Gill @ North Road Auto for the past 9 years…read more My 1990 Chevy tracker,1992 Acura Integra and my 2006 Honda Civic. The first time was with my 1992 black Acura.The window stopped working so I figured i was needing a new motor.Nope.Sabi repaired a broken wire for a minimal service charge.Off to a great Start. Then the starter problem. I had replaced a starter myself from a rebuilt shop and it was defective.Sabi was able to figure this out.Since then I knew i had found my repair shop. His shop has been doing oil changes,starters,,master cylinders,tires,Brakes Alternaters and services on my cars.Always repaired correctly and affordably. Its nice to see a familiar face at a garage shop with someone who knows you and your vehicles anytime you need auto repairs. Sabis shop is very qualified with very honest and reliable mechanics and I would not take my car anywhere else. I have previously worked at a Chevrolet dealership for 5 years.i would distribute service work orders to mechanics (12 of them) so i have seen the inside of the automotive business. It is with great pleasure that I recommend Sabi and North road auto repair shop for anyone looking for Affordable, reliable and competent auto service! Please dont retire anytime soon Sabi, Thanks Bernie C.