Terrible experience I walked in with my DJI phantom 4,the first thing the guy said to me was your drone has been discontinued at that moment I realized I wasn't going to get any help.I was willing to pay for the consult,but I couldn't get this guy to help me.I asked to buy a lightning cable and they did t even have that. Terrible experience read more

My experience with DJI customer service with a Flyaway case--CAS-19230357-B1Y0H0 The amount of kind but in the end meaningless words such as we are sorry, we understand and we will do the best, did not equate to the service provided and I am to elaborate. I invested into a number of DJI products including action 4 and action 5, Osmo 6, mini pro 4, integra goggles, Neo, and avata 2, also purchasing a 2 year fly away refresh program for the 3 drones. I liked the products and then the day came when one of them flew away, that was avata 2 and I had to deal with DJI customer service. It began with a representative who assisted me with extracting fly data from the integra goggles. We found out thru various legion of steps that the data was not synced between the avata 2 and the integra goggles. The rep came to conclusion that the only way to provide the proof of a downed avata 2, was to directly put the phone camera to the lenses of integra goggles and record the last view before avata 2 went down and provided me the link to submit it. I have submitted the video file as directed. Time passed and I contacted the chat support for progress update and was told that the previous rep was wrong and the solution that was provided is not good and we need to try data extraction again. So we went thru the step that were done with the previous rep again to no avail and next was to ship me an OTG cable. Time passed by and I received the cable and contacted DJI support again and we went thru the same step over again with no new solution. A rep asked me if I would ship the integra goggles to DJI to do that themselves and I shipped it to DJI for their expertise on extracting data. Next, I was contacted by DJI support and was told that they can't extract the data, what a surprise, however there is more. A DJI rep told me the integra goggles need to be repaired and I would have to purchase a new Avata 2, even though I have purchased the 2 year fly away refresh warranty. I have followed the directions of every rep to realize I am being pushed into buying another avata 2. Anyone considering investing into the DJI equipment will realize this too and await the DJI support to do the same to them if it would ever happen and the probability for this to happen, is very high and so is to be left to fend for yourself. The experience is my conclusion that even the DJI may be a giant in the drone industry, still has a long way to go to truly earn and keep the trust of their customers and to realize it is the customers that make a company successful. DJI customer support is more of a sales department and is interested in making profit and push people to buy new products rather than actually help to recover what is lost. It is vivid it is not about support, it is all about more purchases. The chance of a flyaway incident happening is high, and the likelihood that I will not get the support expected is even higher. read more

Came here to get a DJI product. It's located off of the road and in a warehouse type complex. It was hard to find but I did manage to find it. Once inside it was a nice layout with flashy displays and all the cool stuff you would expect at a DJI store (the only one in Colorado) though it seems to be a joint store with another drone company. Once I came in I realized they were selling the camera at FULL price. Amazon, DJI, BestBuy and elsewhere are selling it for 100$ less and include bundles with it. Before I could even bring up price matching I was told they don't price match (who doesn't price match your own product?) and I should go elsewhere to find it cheaper. Unfortunately I won't return here. If you want to pay full price for items , than this is your place! read more

I'm not quite sure what it takes to have somebody just acknowledge you when you walk into your store. It takes a few seconds. I'm looking at buying a drone just to have one not so advanced as the Mavic 2pro I currently own. This diene is a little more than what I wanted in a drone. It's kind of sad to say that you just lost a customer because you just couldn't acknowledge that somebody was in your store for five minutes. Smh. $1000.00 Bucks will go to someone else. Thanks for wasting my time read more

This store is amazing it has all the cool drones an more I like that they have stuff in stock an don't have to order it an u wait a week to get what u went for the guys are really help full on a lot of topics u leave the store confident that if something is wrong u have a place near buy u can go to for answers an not talk to a person 3k miles away great job guys keep the past in ur pocket an the future in ur hand Drones up V303 read more

DJI Colorado - Shot buy inspire Driver V303 - Drones Near Me - Denver, Colorado

Great place to check out products but they are not really experts if you are into the technical applications of drones(rgb, lidar, thermal etc) and I kinda expected they would be. They buy their products from multicopter warehouse across the street sooo... I'd check out the items there( the DJI store) maybe buy some accessories/batteries if you are in a time crunch but otherwise I'd buy online, better prices and you'd get warranties. Staff was friendly though! read more

Great experience. Well led employees. Great place and great products for everything Drone related from less expensive fun toy type drones all the way up to and including the ultra high-end feature film production drones. I personally fall in the middle of those two extremes and thoroughly enjoy my mid range drone. It's the single most impressive piece of technology that I've every own. The DJI brand is the only brand of drones I would ever buy or recommend to friends/Family. This DJI Store is very clean, very well laid out, and has plenty of employees to get people taken care of very quickly. Highly recommended. read more

I walked into the store and asked the guy behind the desk if they had any phantom 4s in stock. "Zane," a typical little snowflake millennial techie with utter condescension toward and disdain for clueless middle age dudes like me, answered with more than a little annoyance in his tone, "there is no Phantom 4." Because I'm no expert, I said "oh, I thought I saw one online." His reply, "NO." Indeed there was a phantom 4 which is no longer in production. Of course he didn't mention this, he simply stared at me with a blank look on his face. I proceeded to tune his little techie ass. And thankfully the manager was there. He was very apologetic, and hooked me up with a customer service guy who was extremely nice and helpful, so I hate to give them this tough review, but note to management: Don't hire folks like "Zane" who clearly have less than zero interest in the customer and customer service process. Simply bad business.... read more

Just bought a Mavic Pro 2 and wanted some accessories to make flying easier. Upon entering the store the staff was friendly and not I guess what I expected...in an awesome way! The two guys were super nice and gave me some great advice about that places to fly and other drones that might be more appropriate for my two smaller sons. I do agree with other reviews about prices but for the convenience factor I'd pay a little more. Will definitely be back. They also looked like they had a lot of great hard cases for drones. read more

BEWARE! This is NOT a DJI store, it's a 'franchise' so you won't get REAL product or warranty support from them. Think 'Apple Authorized Reseller' instead of a real Apple Store. I made a point to purchase from this physical store in my community but when my device broke, the staff were QUICK to inform me I had to deal with DJI directly for warranty support. If they won't help me as a paying customer, then you're better off ordering online . . . read more

Went in for technical (user) problems with my drone and received help from Jon. He was able to provide me free service and sold me some noise reduction propellers and a drone carry case sleeve. After looking up the prices on Amazon, i realized I paid less than what I would have paid on Amazon which is not common. Jon also informed me about free classes they offer for technology handicapped people like me lol read more