1. American Samaritan

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Lakewood, CO

American Samaritan

3.9 (8 reviews)
Closed • 10:00 am - 5:00 pm

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American Furniture Warehouse

American Furniture Warehouse

(122 reviews)

$$

American Furniture Warehouse offers some of the best value I've seen. The prices are very…read morereasonable, yet much of the furniture looks more expensive than it is. The showroom is well organized, and it's clear they have their logistics dialed in. From order tracking to delivery scheduling and coordination, the whole process feels streamlined and well managed. Jessica helped me and she was outstanding. She knew the store inside and out, answered every question with confidence, and made the experience positive.

The customer service at this American Furniture Warehouse location was extremely disappointing. The…read moreemployees seemed unable to determine where our item was located. After we picked up several items from our order, I asked about the status of a third item. I was told that it was at the Englewood location and was about to be transferred to the Littleton store by Monday. They said if i want to pick it up earlier from the Englewood location i can go there the next day and pick up before the weekend. I specifically asked whether I needed to call the Englewood location to confirm before making the trip. The representative assured me that it was unnecessary and that we could simply go pick it up. We drove across town, only to discover that the item was not there. Instead, we were told that it was being transferred from Arizona, not Grand Junction as we had understood, and would not arrive any earlier than Monday at the Englewood location. This was a complete failure of communication and customer service. We wasted our time and gas because we relied on information provided by the store's own representative. It is unacceptable to give customers incorrect information without verifying the facts first. The entire experience left me questioning whether anyone at this location actually cares about providing accurate information and respecting customers' time. Whether this was incompetence or simply a lack of concern, the result was the same: a frustrating and unnecessary trip. I expect better from American Furniture Warehouse. Customers should not have to chase down their own orders or waste hours because employees cannot provide accurate updates. I hope management addresses this lack of communication and accountability so other customers do not have the same experience.

Woodley's Fine Furniture - Lakewood - Hooker Office

Woodley's Fine Furniture - Lakewood

(60 reviews)

$$$

Barbie was excellent! Low pressure but checked in with us seven times as we perused bedroom sets…read more Yes, the furniture is pricey and we normally buy from AFW. But you get what you pay for and we ended up with a beautiful Amish-made set. It hasn't been delivered yet, but great experience so far!

I saw a chair. I was interested in getting a price quote on and filled the format online. Staff…read moremember Jessica emailed me back. Here is her email: "The price depends on the grade of fabric. I will give you the starting sale price for our Labor Day Sale. Thank you." Chair-$$1,756.00 Ottoman-$673.00 She said let's make an appointment which I made for today. When my husband and I arrived, she said that chair I was interested in was not in stock. I told her that is the chair. I was interested in that she gave me the quote on. She replied." Well, we can't keep everything in stock." I told her we drove a half an hour to get here to see that chair and I was unaware that it wasn't in stock. She asked where we drove from. I told her North Arvada. She replied." There's no way it took you a half an hour. It's a 15 minute drive I live in Broomfield. I know where you live". I cannot believe the unprofessionalism rudeness and laughing when I complained about the drive for nothing. She had the gall to ask if we wanted to look at anything else. I said absolutely not. We will go someplace else with our business. I thought this was an upscale furniture store with professional staff members. We should have been told the chair was not in stock. We should not have been treated rudely and flippantly. Do not give this place your business.

Joybird

Joybird

(31 reviews)

Cherry Creek, Southeast

I had a pretty specific challenge when shopping for a sectional: I needed more seating, but I also…read moreneeded something that would actually fit my space. The Joybird Elliot Apartment Corner Sectional was one of the only options I found that checked both boxes, and I also liked that it was made in the U.S. I went into the store so I could see the different fabrics in person and get a better sense of the style and construction. Suz helped me through the process and was awesome to work with. I was also able to purchase during a sale, which definitely helped with the overall value. I was quoted about five weeks for the sectional to arrive, and that estimate was accurate. Communication and delivery were smooth, everything arrived on time, and the delivery team did a great job getting everything set up. I've only had the sectional for a couple of weeks, so I can't speak to long-term durability yet, but so far I'm extremely happy with it. I really like the fabric, which is soft and comfortable, and the cushions have a firmness that I really like without making the sofa uncomfortable. It's also surprisingly comfortable for napping. The length gives me the extra seating I wanted while the apartment-sized configuration works really well in my space. Overall, the entire experience, from shopping in the store through delivery, was easy, and I'm very happy with the sectional. Five stars from me.

Suz was the best! I've been waiting three years for the particular couch and color to come back and…read moreit did and she was amazing helping me get it ordered

American Samaritan - nonprofit - Updated October 2026

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