Great service and friendly customer service. Nice store easy to navigate the area great locationread more

This is a medium sized business with 10 repair bays. They seem to have enough mechanic's, as at the…read moretime of my visit, all bays were packed and had mechanics working in every bay. As far as being a Volvo heavy duty truck dealer, it is my opinion that they are only a dealer by the Volvo sign that hangs out front. The reason that I say this is that they had to order every part, including my tires and shocks. It did not appear to have any basic parts in stock. Our truck was put in their shop on 3-16-22. Today is 3-29-22 at 09:44 and I was told that it would be ready to go by 10:00. It is not ready. The "to do" list was as follows- 1-replace the kingpins in the steer axle. 2-Repair/replace one drive axle upper shock mount. 3-replace all shocks 4-replace all ten tires 5-preform a three axle alignment. This took 14 days. That's 14 days of not rolling costing us THOUSANDS of dollars in lost revenue and well over a thousand dollars in hotels and Uber fees. Granted, it is not their fault that the truck had issues, but it makes me wonder why it took 14 days to do 2 days worth of work. All for the affordable price of $11,976.19 Thank god I have a money tree growing out of my hind quarters They seem to be good, knowledgeable, friendly people (as most Texans are) but the length of time that it took for the above repairs is beyond me. To their credit, they did find and identify the problem that was causing the issues with my truck in a timely manner. I would love to give them 5 stars and definitely would if and when I use their services again.

These are good people. They go out of their way to make buying a car a fun and positive…read moreexperience. I found them to be trustworthy, honest, & quick to try to meet my needs. They helped me find the perfect Toyota Highlander to keep momma happy. I would HIGHLY recommend you see these guys if you're in need of a quality, pre-owned vehicle. Betty White would approve.

What a great car buying experience!! J&L Auto Sales helped me find Peltier Nissan. They didn't…read morehave the exact car we were looking for, but helped us find it and gave us a great price on a trade in! Thanks Stephen Wallace!

We've bought so several vehicles from Hall Buick at least 6, and about to buy another one. We've…read morenever had a bad experience. All but one time we've used Jose who is the best. As for service, it's stellar.

The Service Department at Hall Buick in Tyler, TX is the best! I took my car in on June 4th for an…read moreoil change & service & as always the service was top notch! Robert, Clint & the rest of the service department team were very professional and quick. And they even washed my car! Amazing! I'm very happy with Hall Buick and I will continue taking my car to Hall Buick for excellent service. Thank you, Glenda Killough, Tyler, TX

I called trying to get a quote and called multiple times no one ever answered. Worst customer…read moreservice.

Terrible buying experience, I was there for HOURS. And every time I come in for an oil change it's…read morealways something. One time I requested a tire rotation and when I got my car back the same exact tires were low on pressure, they didn't vacuum my seats as promised, and they didn't even give me my sticker for my next service. Stealership is all I will refer to it as. When my brand new Nissan Sentra was at 3000 miles a tire pressure sensor went out. (They did replace it) Even if you purchase the warranty they want a $250 diagnostic fee to investigate the issue if it is not readily apparent.

HIGHLY HIGHLY HIGHLY RECOMMEND!!! I drive all the way from…read moreDallas because Tyler Ford has so many wonderful things making this dealership a huge success. I have genuinely have nothing but GREAT reviews for Tyler Ford. If I could give this place 10 stars I would. Being an owner who lives in Dallas, I have a myriad of Ford dealerships to choose from. I choose to drive an hour and a half to Tyler Ford because of so many positive things. The staff is patient, respectful, and treats you like family. They have incredible deals and will patiently walk through questions you may have regarding financing and what not. Made me feel at ease and comfortable with my purchase and took away all my anxiety about leasing a new vehicle. When I have car troubles, the dealerships in my surrounding area just give me the cold shoulder and vaguely explain issues and resolutions for the problem. It's so frustrating. I feel like just another customer with a car to get in and out as fast as they can. At Tyler Ford they treat you the way they as a customer would want to be treated. The service team is great at communicating the daily status of your car, and helps explain what they are doing to fix it. They don't treat you like a factory like, at Tyler Ford they treat your car as if it were their own. The owner Dave went above and beyond to help me with issues with my mustang that no other dealership in my surrounding area was willing to do. I would just get blown off and told there was nothing they could do which is extremely frustrating. Unlike the others, Dave wouldn't take "there's nothing we can do" for an answer. I brought my car back to the original dealership in Tyler. Worth every mile. As previously stated, they treat their customers vehicles as if they were their own personal car. Dave made sure the service team wouldn't stop running tests until they found the answer. He really went the extra mile with customer service. If I could give Dave 5 stars I would! And not just Dave, but all of the staff honestly goes above and beyond to help you with all of your needs. Bryan and Riley took extra out of their busy day to walk me through number by number while figuring out my lease term. Bless their hearts, I had so many questions, but they were both so caring and patient with all my questions and answered every one of them! My anxiety was gone and I felt comfortable with my lease financing. This is my second lease with Tyler Ford and they made leasing my second vehicle a breeze. I could go on and on about the positive things with Tyler Ford. Hands down the best dealership in Texas. WOULD HIGHLY RECOMMEND!! This kind of customer service is rare, and worth every mile to drive from Dallas for this kind of quality customer service. Keep up the good work Tyler Ford!!

Do NOT purchase a pre-owned vehicle from these people - at least not without getting a thorough…read moreindependent evaluation. I dropped $50K on a used truck. Didn't notice a large crack in the plastic under the seat. Yeah, maybe I should have in the test drive, but didn't. They won't make it right, saying "they didn't make much profit on the truck." I can't speak to new cars. But I'd really avoid buying a pre-owned from these sketchy folks.

My wife Athena and I are very happy with service provided by Jack O' Diamonds. Our 2008 Honda Fit…read more (nicknamed "The Champ") is now over 230,000 miles and continues to run strong thanks to Service Manager Cory and his outstanding team. Dinorah (Service Writer) was, once again, an absolute pleasure to work with. She's always so very personable, professional, and truly on the ball with repair status updates. I've thanked you personally Cory (and Dinorah), but it just never seems like enough. Keep up the great work, and stay cool!

I recently had my engine oil changed. Shortly after that I backed up in my yard, in a driving…read morerain. I heard a scraping noise, I looked under my Honda Insight to find this engine cover wadded up under my car. The car is 4.5 inches off the ground so I had to beat the aluminum cover out from under the car in order to move it. Come to find out, the mechanics have to remove this cover to change the oil??? So it only makes sense they did not put it back on correctly. I'm sure they will want me to pay for another one. Their fault........

I went to the service area Monday morning at 9 am. the service representative told me I wasn't…read morescheduled until June 8 th ???? this is for my left front tire that has a slow leak. I said" are you kidding" ?? she said hang on I'll see if I can get you in. she did. come to find out there was a screw in my tire. I don't think it would have lasted until June 8th. they ordered a new tire and installed it the next day. Cat was courteous and very helpfu. Thank you for a great service experience.

If a business is going to schedule appointments at future times, you should make sure you have the…read moretechnician l(s) needed to serve. Instead of misleading families and having them wait 2+ hours for any help.

So surprised to see such low ratings. I had an AWESOME experience purchasing my vehicle from…read morePatterson. Worked with Conan who was incredible. Even the financing was straightforward. And to be honest, I was dreading purchasing from a dealership due to past experiences but it was actually very pleasant. Everyone was personable and professional. No one was pushy or unethical. Highly recommend!

They let you make an appointment, but that doesn't mean anything. If I make an appointment with…read moreany other business, that time slot is for me. Not here, it just means they put you in line and it's really first come first serve. No issues with that if I knew that up front, but that is not the case. They kept my car for a week and never touched it. I had to pay for a rental -- no loaner cars. This is TERRIBLE customer service. Be transparent. I drove my car for a week thinking I would get it serviced on Friday when I made my appointment.

First of all, never trust your car with Nick the technician. Secondly they devalued my car so much…read more They damaged my car during transportation, and had to replace one of the roof rails which they did with a cheap replacement. The body shop they sent my car to absolutely trashed my car with it being littered with dirt after I had it professionally cleaned, they scratched my new car mats I had installed myself, black finger prints littered up and down the headliner, and they deeply scratched my car along the drivers side that they couldn't even buff out. To add to it, I was a couple days postpartum having to go through this and see my beautiful new car getting completely trashed. They offered to send my car back to the body shop to have them clean it, and after it was returned the car was still dirty, there were still black fingerprints all over my headliner, my mats were still scratched up, and the deep scratches were still there because they were so deep. This went on for over a month, and I regret it to this day trusting this place with my car. I hate this Carmax and the experience they gave me. And Nick will absolutely screw you over and have an attitude about you being upset that your car was devalued.

I had a GREAT experience today. I got a good online offer for my vehicle (2019 Ford Expedition…read moreLimited Texas Edition) at the Tyler store. My initial thoughts was that the online offer was bogus in some way. Well after getting low-balled by some of the local dealers, I decided to try and see what Carmax had. My sales agent was Ozzy. He was awesome. From the time I walked into the store, I felt welcome. I have read all of the negative reviews left on here, but my experience was exactly the opposite. It was serious no hassle, sign here, and here's your check. They didn't try to change the offer, it was absolutely amazing. It makes me realize that the so called "friendly" dealers were all about how they can rip you off, compared to how the folks at Carmax handled themselves in such a professional manner. Shout out to Ozzy and his Manager Nick. Thank you for such a positive experience.