Divvy has overtaken Xfinity as the worst customer service in Chicago. I'm a paid member, which costs over $100/yr, and I went 2 full months without being able to rent a single bike, because the rental process wouldn't allow it. Other people were renting the same bikes I was just told were "out of service" or "unavailable", right in front of me. I have called and had it out with no less than 10 Divvy customer service employees, with their almost indecipherable accents, and their scripted responses that are absolute BS. "I understand, that must be frustrating, we'll escalate this to a supervisor, and they'll get back to you within 2 days." Yeah, my backside. I have heard that same line so many times, and have NEVER gotten a single response from Divvy. THIS IS THE WORST GOD FORSAKEN COMPANY I'VE EVER HAD THE EXTREME DISPLEASURE OF DEALING WITH. read more

Be aware before you use this company, they are dishonest and charge you money for service that never took place! We got charged 109 USD for a ride that never happened. We reserved a bike and couldn't get it out of the docking station, started a chat with customer service and showed prove. They said they can't do anything, and the clock will automatically stop after 24hrs, and we should contact them again to get a refund. We have evidence (Photos including screenshots that show the bike never left the docking station, and Chat at time of occurrence) which we provided the company. First, they claimed to refund the money and now, 7 months later, still fighting for our refund. Where I come from, we call this stealing! It's an absolute rubbish company and the worst customer service, not helpful at all. Every respond is from a different customer representative, and half of the time you get the feeling they haven't even looked at the previous correspondence. If you don't want to get charged for services that never happened, do not use! read more

Don't do it! They fraudulently charged my son multiple times. You can't reach US customer service and there is no way to reach the corporate office. The "request a refund" page on the website gives an error message, you can't communicate through the Lyft app as the website suggests. Our bank is investigating this company for fraudulent charges. read more

Divvy under Lyft is a mess. During the pandemic, I think they took a lot of bikes out of service, which was actually nice, because you could pretty much always find a bike or dock a bike. Now? I frequently have to go to 3 or 4 docks just to find an open dock...and this isn't at "rush hour." This is at 11am. And now they have the gall to send emails telling users to get "points" for taking a bike from a busy station and dropping it off at a less busy station. How about....do your OWN job? Sigh....such a love-hate relationship. Love the concept, loathe the company. read more

Our group of five had an absolute blast renting bikes from Divvy and riding them along the Lakefront Trail at Oak Street Beach. It was my favorite part of our trip to Chicago. After walking the Magnificent Mile, we stumbled upon Divvy's bike rental station at Michigan Avenue and Oak Street. This station has over 20 docks and about half the docks had bikes available for us to use on a Sunday around noon. There was a long line of people waiting to get bikes (our party included) because there was only one pay kiosk (touchscreen) and it wasn't the most intuitive to use nor easiest to see in the bright afternoon daylight. Several people had problems figuring it out. Here's how it works: You have to buy a 24-hour pass for $9.95. The pass will allow you to ride any Divvy bike for 24 hours as long as you re-dock at a station every 30 minutes (at least, that's my understanding). For any rides over 30 minutes, the following additional fees are incurred: * 30 to 60 minutes - $2 * 60 to 90 minutes - $6 * Each additional 30 minutes over 90 minutes - $8 I'm not sure why Divvy requires you to check-in at a station every 30 minutes other than it's their way of making more money. It's easy to get lost in the enjoyment of a bike ride and go over 30 minutes, thus incurring additional charges. It's lame because you always have that feeling of "being on the clock." After paying at the kiosk, you'll be given a five-digit code which will unlock any bike that's docked. Note: You'll have to use a bit of muscle to undock a bike. The bikes themselves are pretty good quality for general purpose rental bikes in my opinion. They have three gears, hand brakes, bells, and a "basket" with a stretchy rope in case you need to strap anything in. Seat heights are easily adjustable and the bikes provide a smooth ride. Our bikes were in good condition. If you've never ridden bikes along Lake Michigan, I highly recommend renting bikes from this Divvy station between the north end of the Mag Mile and Oak Street Beach and doing so! You won't regret it. read more

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NEVER use Divvy/Lyft to rent a bike! You will regret it! They completely robbed me! It is a flat-out scam! They charged me over $420 for a bike ride that I ended in 3 hours that should have cost 40 dollars! WHATEVER YOU DO AVOID THEM! I returned the bikes, and yet they charged me on 3 separate occasions for the same ride. They have an iron clad rental agreement that prohibits ANY refunds for ANY reason, even THEIR ERRORS. It is absolutely unreal. It prohibits class action lawsuits. Even if their system is defective, they will charge you with zero remorse, and they have the ABSOLUTE WORST CUSTOMER SERVICE IVE EVER SEEN! System is clearly Designed to take advantage of the consumer! Dont get taken for a ride! Its not worth it! Look at the reviews! Lots of us have the SAME STORY! read more

A coworker recommended this service to me, and I thought "woah great idea". Boy was I wrong! When I first arrived, almost all the bikes were dead and my family of 4 was unable to get bikes all at once. We had to wait an hour for the bikes to charge! Also note, the bikes were not in fact clean. They were very unsanitary and one seemed to have human feces smeared across the bike, and inside the basket. Utterly disgusting! Not to mention the disgusting amount of different fees. $3.30 for the 30 minutes, a random $14 charge for god knows what, a $5 charge for, again, god knows what. AND THEN, it takes out $25 per rider for a down payment. The best part is, that no one is made aware of all these fees upfront. I'd say this business is a disaster if i've ever seen one. read more

Divvy bikes are by far the most efficient way to commute in Chicago. Divvy bike stations seem to be located every other block and they do a fairly good job of keeping bikes stocked at each location. I would say the most difficult times where you could possibly find an empty bike station are around work hours but other than that it's pretty safe you'll get a bike at your nearest divvy station. As far as price goes you won't be able to commute for any cheaper. It's a steal at $75 for a year membership. That gets you unlimited 30 minutes rides per bike. Rarely you'll find yourself traveling farther than 30min in the city but If so just dock your bike when approaching 30 minutes and get another bike which starts your time over. I've had to do this a few times and have never had a problem switching out bikes. I see a lot of people give bad reviews for the quality of the divvy bikes (heavy, slow, not enough gears, tires etc.) You have to understand these bikes have to be made with durability and safety in mind rather than Olympic speed trials performance. They are commuter bikes built for an urban setting which they are perfect for. They include some useful safety features like a ringing bell, flashing lights on the front and rear, splash guards over the tires and a kick stand. One helpful tip I would suggest is to check your bike thoroughly before riding. Brakes being #1 in rare cases I've had bikes that the brakes were not able to perform safe enough in which case you just dock the bike and hit the red needs repair button on the dock station which lets divvy know to come pick up the bike and repair. Also check that you have a bell if you're one that loves to announce your presence every where you ride lol some bikes have missing bells. Also download the divvy app its great it details every divvy location, shows how many bikes are at each location and available open docks, unlock bikes straight from your app and even gives rider history from each divvy ride. See you on the streets ‍ read more

Divvy - Bike Rentals Near Me

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Ok, the bikes are not that great. Only 3 speeds, slow response brakes, and they are very heavy which means more energy to pedal. But none of that matters, this is the best way to get around and see the city! $15 for a 24 hour pass or $3 for a one way trip. There are locations all over the city and you can dock the bike and get a new one when you want to ride again. Download the Divvy app and it tells you all the locations. The city is pretty flat and it's easy to get around. My 54 year old coworker hasn't ridden a bike in years and he had no problem getting around. Great deal and so much fun! I'm getting back on the bike and headed to Chinatown for dim sum in a little bit. read more

Divvy - Bike Rentals Near Me

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I had a very positive view of Divvy until they changed their pricing structure. I don't know which demographic of people they want as customers but they no longer seem to have the local commuter in mind or the millions of Chicagoans living paycheck-to-paycheck, as their prices far exceed what you would pay for a train or bus ride. read more

I would advise people to be careful of renting from Divvy, If you're out of town and rent one of their bikes, they will not reimburse you on any mistakes. read more

The stations more often than not will not release the bikes. "Please try a different bike," is what you will always see. Customer service is a joke. You will pay to never be able to use the service. Do not waste your money. read more

Divvy - Error message - Bike Rentals Near Me

The customer service is atrocious- they actually said I could not talk to anyone above the rep & hung up on me! They did not care about the issue just seemed to think they could say or do anything they wanted. Definitely not a well run business. It is unfortunate that we don't have another bike share in Chicago...so I'm buying my own bike. read more

SCAM company! was overcharged by $60 for a ride! The dock was broken and I thought it had registered! Awful customer service, absolutely no help at all! This company should be fined by the consumer protection agency for its BS. Will never ever ride divvy again. read more

Do NOT recommend this since if you loose it, you will be penalized for 1200$ and they can't track their bike.

Important - 2018 updates on pricing / features: if you're reading outdated reviews that talk about 30 minute limits, Divvy made several changes in 2018 that are big improvements: -- 45 minutes instead of 30 minutes for the annual membership riders (usually locals). -- Single Ride Pass for $3. This didn't exist before. About the same as a L ride. Also a great way to get a friend a companion bike when you have the annual pass. Or if just want to try it out once! -- Tourist Pass ("Explorer" Pass) is way better for Chicago visitors. $15 (no longer $10) but it allows 3 hour rides (not 45 minutes) over a 24 hour pass period. So this is perfect for riding the lake shore path. -- Official Divvy App (new May 2018) lets you unlock a bike from your phone with the code, instead of using the keychain fob. Other third party apps (e.g. Transit) still work too. ---- Ok, here's the rest of the scoop: 1. I'm a Chicago resident. Lived both north side and south side. 2. I grabbed the annual pass when the bikeshare system arrived and have renewed every year. 3. I find it super useful to do specific connections around the city - usually "last mile" kind of stuff from a train stop that reduces the walking time from 20 mins to less than 5 mins. I have my own bike too - this is faster and better from long trips from my house. But lots of times in the city it's nicer to just be able to grab a temporary bike then get rid of it. Sorta fits into the transportation web of train, uber, bike, walking, etc. 4. Despite horror stories on some Yelp reviews, the majority of bikes work great. You occasionally run into a bike with a maintenance problem, but it's usually locked onto a station with a Red Light because someone has reported it and they come and fix these. 5. That said, the bikes are heavy and the gears aren't useful (gears 1 and 2 might as well not be there - all bikes are always in gear 3). So they move slowly. Just fine for a casual bikers, but for someone more athletic, i wish I could go faster. 6. Customer service phone number has always worked great for me. I've called four or five times over the years. Once the system thought I had two bikes out. Solved in a 5 minute phone call while I was standing by the station. Another time my membership ran out and they were able to fix the renewal in less than 5 minutes. Another time I got extra charges because a bike appeared not to have docked. This also was simple - they reversed the charges. And one time I left my key-fob (with keys attached!) in the the bike station and rode away! I came back an hour later but never found them. Someone DID find them and returned them to Divvy and Divvy mailed me my keys free of charge. In the meantime, they sent me a new keychain fob to use. I don't doubt other bad stories on here, but they've been pretty great with me. Tourists: Divvy are a great option, and during the warm months you don't want to miss biking down the lakeshore path. It's one of the nicest thing to do in the city. And it's probably cheaper than the tourist bike rental places. The trickiest part to learning Divvy is finding where you will dock your bike in an unfamiliar city. Use the official Divvy app on your phone (or Transit, which is good option for the L, Uber, Divvy all in one place). And the new (2018) 3 hour time limits on the Tourist pass make this a lot less pressured than the old 30 minute limit. read more

I was a little nervous to use Divvy after reading some of the bad reviews for them. But, I had seen people in Chicago using Divvy bikes all week so I figured I would give it a try! It was my last morning in Chicago and I decided to go for a bike ride along the lake-front trail. The app is very user friendly and lets you know how many bikes are at what station. I think the Divvy staff relocates bikes to areas where they need them, but the only reason I took off a star is the location closest to the lake front had 0 bikes. Not the end of the world, I got a bike out at Millennium park and walked the bike a few blocks to the trail (I don't feel comfortable biking on the road) You don't have to check out/return at the same location, so by the time I returned my bike at the lake-front station they had restocked the bikes there (I actually saw the Divvy truck leaving) I paid for the all-day rental which was about $16 including tax. This gave me access to the bike for 24 hours in rental periods up to 3 hours. I only had the bike out for about an hour, but this meant I didn't have to stop and check the bike in, etc. I could have gotten a lot more time but I just used it for what I wanted/ needed! The app tracked the time for me so I didn't have to worry about going over-time. Make sure when you put your bike back that you watch for the lights changing green and the beep. Overall, I had a great experience and bike ride using Divvy! Don't be scared by the bad reviews. Just make sure you read all the rules. read more

These bikes were so convenient! Instead of paying to change parking every day and use Uber or Lyft, we were able to rent bikes for the whole weekend and just travel from space to space depending on where we were stopping. There are so many bike racks and so many bikes available that we pretty much never had a problem finding one to use. Hoping that this becomes popular and many more places! read more

If I could rate this 0 stars I 100% would. My dad and I are on a trip and we wanted to go on a nice ride and it took us 20 min just to get the bike. Then we went on a 25 min ride, when we got to the place we turned in our bikes and my dad and I went to attractions for about 3 hours, When we got back the app told us that we never turned in the bikes and we were still riding! Obviously we HAD turned in the bikes and someone else had it and we were charged 168$!!! If you are thinking about renting one of these bikes DO NOT! Overall, 0 stars. read more

The system itself is a great idea, and an OK value, if purchased annually, but this review is about their customer service. The only way that I can find to interact with it is through the app, and that's a big problem when you don't get satisfaction there. There's no way to escalate, so, if the initial answer doesn't work, there's no way to talk to an actual person. No phone, no address, etc. I renewed my membership online, and included a picture of my fob's serial number so that they could refresh it's authorization. The fob continued not working for about a month, despite repeated attempts to prompt them through the app. Then, when it finally did start working, they denied a request for an extra month of service, though I had paid for a year, and couldn't use it for a month. Once the request was denied, there was no one to appeal it to. So, again, great service; terrible customer service. read more

I hate to give Divvy a bad review, but too many bad experiences lately. Annual member at the moment and got my girlfriend signed up as an annual member as well but we are both thinking of cancelling. The quality of the bikes seem to have been going down in general and I've run into more stations that were all full or all empty which makes me think that Divvy is not getting great care under Lyft. But what made me write this review is I got hit with a $250 lost bike fee recently after a trip I took with friends on October 4th. I've taken friends around the city with Divvy in the past as Chicago is a fun city to see by Bike in good weather. I received a call notifying me about the missing bike on October 24th which was way after the fact and really impossible to contest. I'm pretty good about checking for the light to be green. This is so far into the past at this point that hard to really remember exactly what my friends did that night when docking their bikes. This is frustrating for a number of reasons 1. Terribly late notification of a bike that is out for a while. If I was notified even a day later at least I could have tried to check the station and make sure everything was docked securely. 2. No easy visibility and management of bikes rented via card. I can't seem to request additional bikes via the app and get some sort of notification and history of those rides which could have also helped me know that the system didn't see a bike as docked. 3. Should have better sensors for docking attempts. Bluetooth goes far for instance, not sure why a bike within a close distance of a station for a period of time without being docked would send some form of notification. Anyway, biking Chicago is a great way to see the city. Hope Divvy listens to customer feedback and tries to get better. read more

Since becoming a member last year, I have been very pleased with Divvy. I use the bikes to get to/from Metra stations for my work commute while countless others wait 20+ min for the bus I'm already at work and saved time and $$$. There are occasionally times when I can't dock at my preferred station, and I know they're constantly working on this issue as human behavior changes and they'll need to adapt their consolidation. Overall I am very satisfied as an annual member. I get a discount through my employer which makes it really worth it. I will also be using it throughout the winter so it really does make an impact. It's a nice feeling not to have to worry about a flat tire or your bike getting stolen in the city. As a recommendation I hope they consider a dockless version as a pilot. It would be nice to drop it off somewhere if we can't find an available dock. read more

So I'm now at over a year of being a Divvy subscriber, and I just re-upped my membership. I've had a couple extraordinary experiences with Divvy, but also many issues with it, so it kind of evens out. First the bad - there are just never any bikes near me. I get that load balancing is tough, and it's useful to have the app to see what stations nearby have bikes. But in nicer months it's practically a barren wasteland in the south loop as I leave for work. Like, the three closest stations to me are emptied out around 9am when I leave my place. I basically had to walk halfway to work just to get a bike, at which point I used one out of principle. Also, the 30 minute time limit is just too short. I know they say it's made for commuters and not for leisure rides, but if so why would they put them along the scenic routes in the city. I rode with my family last weekend around town and they owned their bikes, and I felt bad when they would wait up while I had to re-dock. 30 minutes goes by fast when you want to take in the sights for a bit and take pictures or just chat at random spots. For the good - well, when there are bikes it's a good way to get around the city. There are lots of bike lanes around and a good number of stations (though like everything in this city, the west and south are underserved). Many times it's faster to bike instead of bus/train, and Divvy gives a ton of flexibility. Also, customer service is really good. I once accidentally left my house keys at a station, and was able to coordinate with a manager to meet at a station and have a bike van bring them back to me. I feel like Divvy's doing the best they can, but there are still issues that make me angry at them most mornings. It's still a relatively young program, but hopefully they can improve at putting bikes where they need to be and become an essential part of city living. read more

Terrible to non existent customer service. Bikes are not maintained. Did I mention terrible to non existent customer service?

I've done the shared bikes in many cities and there are always working bikes at the stations and all is smooth. However, with Chicago's Divvy there are rarely bikes at the stations when you need them and if there are they are likely broken. And scooters will often die on you mid rid. I think this call all be fixed (trucks to move bikes from station to station, charging scooters), but the leadership with Divvy doesn't seem to understand what they are doing. And I am guessing they are understaffed with employees - intentionally for profit. Happy to sit down and offer some quick advice to greatly improve the Divvy bike system ;) read more

I paid and stood in the sun and waisted about 30 minutes trying to undock the bike to be unsuccessful and was given the run around by customer support! Sad ass company and bikes even sadder. read more

Last few months more docks with no bikes or the bikes they have all have red lights Membership went from 89.00 a year to 119.00 a year and service has gone downhill. Are they aware ??? They have their data showing bikes not in operation due to issues Call to tell them and given a song and dance response read more

So on Saturday I was doing my normal door dashing and I was cut off by this person that works for divvy the person actually flicked me off and started yelling obscenities at me, then followed me only to confront me even more screaming out their window oh, this was about 3 in the afternoon oh, I got the plate number and this is the person's plate that was driving the van oh, I made a police report for harassment oh, this person should not be behind the wheel and should not be working for divvy read more

Divvy - This is the van that cut me off and flicked me off and yelled obscenities at me - Bike Rentals Near Me

Even for casual tourists, these bikes suck. My regular bike was stolen last summer so I figured I'd get a divvy membership to avoid having to deal with locking up my bike all the time. Little did I know...these bikes are the worst. Heavy as crap, only 3 gears, 2 of which don't work on most bikes- these are horrible to commute on. I had friends in town and they rented divvy and they couldn't even keep up with my really slow pace on a normal bike. 2/10 Would not recommend unless your intention is to hit someone with them, since they weigh at least 300 lbs read more

After reading some of the reviews I feel like we got lucky. We had to walk a few blocks from our place to find 4 bikes. But it was a really nice way to get around the City if you are visiting. We found the day pass easy to use and luckily found open bays on both ends when we stopped for lunch. read more

If you want to explore Chicago on a bike this is not the way to go. It is definitely made for commuters not tourists. Many of the bikes have seen better days- and having to switch bikes every 30 minutes was a pain. They say on their website 3 hours but that is not the case. We finally gave up and took the subway! Biking Chicago is a great way to see the city for it is bike friendly but I would rent a bike somewhere else... read more

I rode my Divvy bike a few miles along the beach in Chicago yesterday to get to an outing with a friend that afternoon. When I rode to the nearest dock to park, it was completely full. I rode to the next nearest dock, and that one was also completely full. I was already running late to my outing and when I called the Divvy customer line, i was told my solution would have to be to wait until someone else took out a bike so I could could dock in that open spot. I was waiting for 20 minutes. When I could finally go, my outing location had moved in that time, so I decided I'd take an e-bike another two miles up the street to get there more quickly and- MOST importantly- have the freedom to park somewhere other than a dock. Upon trying to scan my e-bike I discovered- to my total frustration- that I was unable to because the app told me I had an ongoing ride. I had JUST docked my last bike with a green light confirmation. I gave up on Divvy altogether and tried to call a Lyft, but the app wouldn't let me summon a car because of the "ongoing ride" on my Divvy account. Meanwhile, the timer kept running on my original bike ride until deciding to end around two hours later, resulting in a $13 charge on my account. I called the Divvy customer line today to challenge that charge and was hung up on twice. Once before reaching a representative and again when Carlos left me on hold so long the line dropped. Finally on my third try, a woman picked up and after a few minutes of talking, she refunded me my $13. Wow. I can't tell you how many times Divvy has created more setbacks than convenience, or just completely fell through on me, but when it works (and the bikes actually have a functioning chain), it works. I'll absolutely not be renewing my annual subscription but if you live a mile or two from work and can afford to walk if/when Divvy doesn't deliver, get the membership. I'm lucky to work with an understanding boss who had also grown to know Divvy's unreliability early on in her career, otherwise my (multiple) late mornings from Divvy mishaps could've created a larger issue. I will say- of all the other times I've called the customer service line- the representatives have been super helpful. I've always gotten refunds where I was owed them and they've all been pretty great to talk to. If there was a silver lining with the service, they're definitely it. read more

Renewed my annual membership...so still a fan, but... I was inclined to ask for a partial credit (as I do when I patronize a biz and they fail me) but I didn't because: 1. Didn't have the energy to go into the times I was inconvenienced - one was the morning of the 1/2 marathon and the other was more recently when there were no bikes within a mile of me and although the app is "real-time" ISH...by the time you walk from Monroe to Washington - indeed two bikes may become zero. Then, I double backed to Madison... I felt like a goof "chasing" bikes so I finally walked back to Millennium Park station, waited 20 min + and as luck would have it...no rider came to dock a bike, so I spoke to a rep for the second time (who said they could have a bike there within 30 min to an hour) and finally walked to the Board of Trade to get a bike. Eh. 2. I don't like when business nickel and dime me and I don't want to do it to a business either. I hope that, if I'm in a pinch or dock a bike late that they'll give me a goodwill overage plus, for the price $75.00 annually, I feel they do pretty well. 3. the customer service voices have been friendly and concerned, quick to apologize and offer help (even if they can't really do too terribly much except a monetary credit and that's never been offered - again, I'm one to ask, but somehow just don't want to be a pain here). Anyway, friendly voices go a LONG way. Thanks, great customer service people. 4. the half-marathon day was the biggest fail in my opinion only because I'd already called about a specific station where several docks were not working. It had been over 24 hours and those docks still were not functional. Had they been...likely I wouldn't have had a problem as my issue had come down to one bike for two people. I hope that they keep up staffing to meet demand and can get things fixed within a 24 hour window. (I don't know if this "24 hour" is promised by them anywhere, but I think it's pretty reasonable, especially when multiple docks at the same station are non-functional; should be higher priority, especially on a known "busy" weekend like a marathon/active event.) read more

Guy: HEY! Is that a Divvy bike? Me: Yep Guy: Is it fast? Me: (laughs) Nope Guy: Like it? Me: Yep Guy: Right on, right on. I've tried bike sharing in other cities and I've enjoyed it. Owning a bike, I didn't have any plans to use Divvy, but a few one-way trips with less than convenient public transit options changed my mind. Overall, the system is pretty simple - swipe your card, take a bike, ride and return; although I can't say my first few experiences were quite that easy. Initially, I found the instructions a bit confusing and the response time of the multiple touch screens laggy. It is most cost efficient to use the bike for 30 minutes or less (done to discourage people from hogging bikes all day); it's even more cost efficient if you ride it multiple times in a 24 hour period (or if you expect semi-regular use to become an annual member). Personally, I would prefer to simply pay for the time I use. The bike itself is fine; you could never use it as a getaway vehicle or break any land speed records on the thing. About the only thing you will break is your back if you try and drag it up stairs or onto a bus bike rack. The bike weighs about a million pounds. On the upside, it has a nice little basket-type deal on the front and built in lights for visibility. My complaints about Divvy are: First, I don't love that you are forced to buy a 24 hour pass. As mentioned before, I would prefer to simply pay for the time I use, as I don't expect to regularly need it multiple times a day. Second, I wish Divvy launched with its own app immediately. You can use CyleFinder, but the data is spotty at best; one station by my house went from 0 bikes to 15 in a matter of seconds and in the 3 minutes it took me to walk there it had only 3 bikes for rental. In other words, have a backup station identified. Third, one station by my house was installed on Friday and by Sunday, the card reader was already malfunctioning. I am fortunate to live by two stations and frustratedly abandoned that station for one with a payment station that actually worked. My co-worker has used Divvy more than me and also noted machine malfunctions. How reliable will these stations be with regular use? How will those touch screens work in the winter? Last, station locations. I really dislike the street based locations and not from the perspective of an occasional driver. The station by my house is in the street, a narrow street; Divvy must know this since they've placed orange cones around it. To dock/remove the bike, you are basically placing yourself in oncoming traffic. To me, this is an accident waiting to happen. Why the Sedgewick/Webster station isn't moved down to the zoo baffles me; there is already an off-street one at Oz Park (aka 2 blocks from this one). Overall, I think Divvy is a good addition to the city. The jury is still out on whether I'll become a member. Pro tip: Lift the seat to get the bike out of the gate after you've punched in your code. Don't stand there yanking on it and swearing like a crazy person (like I may or may not have done for entirely way too long). Friendly tip: Don't be a douche and ride your Divvy bike on the sidewalk! If you're concerned about safety, invest in a helmet. read more

[Out-of-Towner Review] Shittiest bikes ever... ...but I don't need to tell you that. You just have to look at them to know this. Despite my lack of enthusiastic opening line, I appreciated them wholeheartedly! As a tourist they made a fun evening of adventuring really, really fun. And cheap, really, really cheap. Faster than walking, cheaper than cabbing. Their heavy. Their turning radius sucks. They need a basket, not some clunky metal and a strap. They are so abused, some won't even let you move the seat up or down (short girl probs). They are everywhere, except when you need to park on. Murphy's Law, right? I say that in jest. They are conveniently located around Chicago, but bring your phone, so you can look up the locations much faster. Or keep riding around and find one on your own terms, who am I to argue with you! When we finally decided to return them for good, we noticed a family was having a hard time getting their second bike out. To no avail, I ended up calling the customer service line for them. The best Divvy could come up with was that they'd send a tech to that station and to move to another one to get a bike. The family was super sweet, but English wasn't their first language, so I'm not sure how it all worked out. Hopefully for the best. If you live locally, do you really use these to commute? They seem more tourist friendly to me, but they offer monthly subscriptions for them. Used and abused, but appreciated.... read more

Take a break from walking and save on expensive cab rides by using Divvy to bike around Chicago! I purchased the $7 24 hour pass on Saturday and biked along the river to Millennium Park, the Art Institute and Magnificent Mile. The first station we went to wasn't working so we walked to a different station. Download the City Bikes app to find out where the closest stations are in relation to where you are! At each station, you get a code that you punch in to get a bike. I was having trouble getting the bike out but I found it was easier to lift from the seat instead of the handlebars. When we got to the second station, we were close to the 30 minute deadline to return the bike but the bike rack was full and we couldn't return them. I called the number listed for help and they told me to tap "Station Full" to get an additional 15 minutes to find another station. We walked our bikes to Millennium Park and left our bikes in the station there. Make sure to use some force when you return your bike and wait for the light to turn green. To pick up a new bike at a Divvy station, request a new code and swipe the card you used to purchase your pass. Call them at 1-855-55-DIVVY (855-553-4889) if you have any problems or questions! The bike includes straps in the front if you need to carry a purse and/or shopping bag, a bell on the left handlebar, and gears on the right handlebar. read more

Me and my spouse rented bikes from Divvy to explore Chicago June 29. This is not my first time but it was his first time because he's not from Chicago. Anyhow, while asking for directions someone ran off with one of the bikes. I immediately phoned Divvy who told me the bikes are not able to be tracked and that I would have to wait 25 hours before anything is done. 25 hours passed I contacted Divvy again regarding the stolen bike. I was then told I have to wait until bike is docked. I reminded the person the bike was stolen why would they dock it. I was then told someone would reach out to me via email. Days passed, no email regarding stolen bike. However, I am billed in addition to the $40 to rent both bike $109. I reach out to Divvy again several more times regarding the same issue, still nothing. I call again yesterday to reference status of claim to be told I was emailed. Never received an email. Then rep says, oh it looks like they emailed wrong person. I've fixed this you should be receiving email with claim. Today I received an email telling me I was charged an additional $275 and now I can rent from Divvy again. Email did not contain claim form. Nothing. I reach out to Divvy again asking WHY I'm constantly being billed for a bike I reported stolen. I cannot be transferred to operations department, they do not have any contact information, the billing department cannot tell me why I have so many charges for the one bike. The supervisor refused to speak to me. I was told "My supervisor does not currently have time to speak with you regarding this issue. He will be contacting you by email." The same email I've been waiting on for the last 2 weeks. How is it possible the billing department cannot tell me what the charges are on my account? Why am I not able to contact the operations department? This company is unprofessional. I WILL NEVER do business with them again. $400 is what I was charged. This is robbery. And this will not be the last they here from me read more

It sucks or a don't know how to use it Can drive bikes by 30 minutes afther is 2 $ extra charge You have to get a new code every 30 minutes but the machine rid of of paper so what it sucks wish I will have a great trip from bucktown to down town grrrtttt read more

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I'm going to dive right into it: If you are wishing to rent a bike for distances over 5 miles then this bike royally sucks. I'm 5'9 and in good overall shape so I was expecting a leisure ride from montrose beach to navy pier along the lakefront. I've done this ride many times when I lived here on my own bike so I was looking forward to reliving the moments. After the 2 mile mark on my divvy I felt like my bike was broken. I noticed some discomfort in my wrists and a noise coming from my front tire that didn't seem right. I readjusted everything and proceeded the ride to navy pier. Once there, I made the poor assumption that the ride there was probably more difficult than the ride back would be. After all, I pedaled the entire ride without any time for coasting so the ride back must allow for some of that. I was disappointed to discover I was wrong. After 7 miles I realized how little I was enjoying this ride. I'd be pedaling as hard as I could only to watch other riders coast by me so I just had to sit and grit through it at a more bearable albeit slow pace. I've never been biking where I just wanted it to end already so I think it's safe to blame the bike for my poor experience. Renting the bike was somewhat straightforward. You dl the app and hit the unlock a bike icon. A code pops up and you enter it on the bike rack. This part took a while and my bike did not unlock even though the timer started. It took nearly two minutes of repeatedly trying, then the light turned green and I was set. Returning the bike was easier but I wish there were instructions to just slam the bike back into the rack cause that's all I needed to do while I was busy on the app looking for the park icon that doesn't exist. Overall, not straightforward but once you know how it's easy. I would only recommend renting a divvy for a short distance ride. Next time I'll go with the more expensive bike rentals. Not sure how much the ride will cost because the app is not telling me. It says I biked for one hour yet my leave time was about 12:30pm and the ride ended around 2pm. Will update if I end up getting grossly overcharged like many negative reviews have experience. Update: I actually was overcharged nearly $10. Someone from divvy contacted me via yelp notifying me to report the bike as damaged through the app next time. She offered me a refund so I checked my account and saw I was also overcharged. She only refunded me the amount I was overcharged though. Meh, find another bike to rent. read more

For Chicago residents, divvy bikes are THE last mile transit solution. The stations are plentiful and rarely are capacity issues encountered. The stations are plentiful in on the North and Northwest sides; rarely are you more than 3 blocks from a station. The bikes are tanks and are rarely damaged. In the past 2 years I have taken over 300 divvy rides. An annual subscription should be considered "local 101" if you live in the city. Pro tip: if the seat clamp is loose, you can use the threaded bolt to hand tighten the clasp! read more